Royal Enfield Complaints & Reviews

I bought in August 2012 A classic 500 cc in Bahrain where I was living at this time
I had few problems during few month the bike was immobilized from January until en of April 2013 but not very well repaired
I May 2013 I had to put my bike on the container be cause I was moving to France And then I had the same problems but the garage there (= "tendance roadster" in the suburds of Paris) is very good gay He finally replaced the starter and now the bike is works very well
The Import Dealer in France said to me that he could not take in charge the starter be cause I did not buy the bike in France So I tried to contact the Bahrain Dealer Abbas Biljeek and he refused categorically to taking in charge !!
Now I have to reimburse the stater to the garage in Paris so What I have to do ?

It is a real fraud !!
Help me please !!
my email : [protected]@yahoo.fr

Dear Sir/Madam, I have complaint with my Royal Enfield Dealer. I have purchase my new Royal Enfield Bullet 350 standard model, but after 8 day from purchase cylencer band pipe color change and sound not perfect. I go to my dealer and say for this. He said that he changed the band pipe after 10 days because he have not band pipe in spare stock. But today after 1 month he said that he have not band pipe in his stock. and talking loose. My Bike and my Dealer's details given Below Dealer name : Harivansh Auto Agency, Dealer Code : 4831 Dealer Address : Roorki Road, Muzaffarnagar, Dealer Contect No. [protected],[protected]. Engine No.: U3K5C0DN363879. Frame No.: MEJUJK5C0DN363879. So please solved my Problem as soon as possible... Thanks and Regards: Naresh Chand Verma, Muzaffarnagar [protected].

i bought my new royal enfield thunderbird 350cc bike in november 20th from kolkata bike zone.after my 1st free service i realised that i should configure a alloy wheel with tubeless tyre for my bike.i fitted up the alloy wheels and tubeless tyre from kolkata bike zone authorised service centre.i paid some of 18, 000 ruppes for this...but my front tyre was not properly fitted.thats why i already faced huge problems..i continously told them to resolve my problem.still they did not responded seriously.i request please resovle my problem.please do something as soon as possible.

Sir, Thanks for providing such a unique bike, I purchased 500 CC desert storm on 2 feb 2014 for my son Dr Aman The behaviour of the dealer to the customer care is very poor. they promise and never keep the commitment. After purchasing the bike they have promised to get the bike registered within 7 days. they give many vague excuses. I met the dealer personally 4 times but always lying to provide the registration.The police is not allowing to run the bike and being harased by police. Being able to give such a beautiful bike pl Improve the customer care service. They need training on soft skill and business ethics. Pl do needful by communicating with the dealer.Atleast they can give right information not lying with vague excuses Thanks Regards Kaushal Butoliya Gwalior [protected]

Sir,
I booked for an electra black 350cc before 3 months. At the time of booking they agreed to deliver it within 2 months.But they dint.Again they gave many dates but didnt deliver.Afterwards i found out that they are delivering it to others by taking bribes.I also met others who came with the same complaint.When i enquired about this, one of the salesman.mr sumesh told "we will give it to the people whom we want what you will do" such a bad behaviour towards customers.Their behaviour towards the customers is very bad.They even dont have a vehicle of the model for test drive.This i came to know after paying an advance of RS 5000.now the cost of the model increased which i have to pay extra due to their delaying.
I humbly request you to take necessary action.
yours faithfully
Vishnu prakash E

I have purchased Classic350 on 1st Jan 2014. From day one it was a trouble after completing formalities of buying. when i took ride for very first time. Gears where not working properly (cant able to change it to neutral). after two days in machinic shed they given me confronting that its cleared. In a week i faced same problem they took bike for two more days and give back by changing breaking system. with in 30 days rear tyre struck while driving around 30 to 40 kmph it suddenly got struck and bike skit almost killed my self in a traffic. when i gave that bike to them. they again took it for a day gave back to me said chain was little fit. next day when i was driving it again happened and this time smoke and smell of buringing came. now when i took with same problem they said this might be problem with chain box need to change. This people not at all responding to my problem and i survived couple of times yet they say its minnor issue this will be resloved. from day one to now i never had the experence of driving a classic. and people treating me like they doing favour by resloving the issue. service center owner never lift the call. never respond to my messages. Please help me how to take up this issue to consumer court.

Hi All, I purchased my Royal Enfield bike (TB 500) in Jan 2013. I got my insurance policy & RC/TC card with all information incorrect. --My surane spelling was incorrect. --My fathers name on policy was incorrect. --Spelling for my surbname on RC/TC was incorrect --I purchased my bike with no loan, but still RC/TC showed hypothication. I immediately gave both insuirance and RC/TC for correction to Kings autoriders, since it was mistake from their side, after giving all details in corrrect format, they made such a huge mistake. From that day till today I'm constantly following it up with Kings autoriders and the Royal enfield authorities to sort out the issue ASAP...It's been a year I have not received my RC/TC. I got the insurance policy in Oct. 2013 where as the purchase date is in Jan 2013. the policy got expired in Jan 2014 and now insurance authorities are asking for RC/TC details since the first copy was some deal between Kings autoriders and the dealer... My true feedback for kings autoriders is they need to be customer focused in this competative edge. My personal experience is very bad with Kings autoriders. I have been following it up for my RC/TC card over a year and the sales representatives are not at all keen to sort out the issue in any manner...After multiple reminders they are not even calling my surname correctly..I'm sure they will train their representatives on how to pronounce their customer names correctly. Now the situation is so bad for me that my bike is out of insurance and to renew it I do not have RC/TC with me. I have been getting answer that my RC/TC has been dispatched in Oct. 2013. On serious note this is a joke done over me as a customer. any post or courier can be delivered to any destination in a months time (by max).. The worst part of kings atuoriders is you will never get a call from them. I must have called and visited their office every month since I received the faulty RC/TC card..and the response is always -ve or no response in favour of you. I'm very disappointed with the service with kings autoriders. Regards Kuldeep Yardi

The service centre given is the replica of Bad service that it provides to its costumers. The qualifications for my quote that this service centre deserves is... 1. No respect to costumers 2. Bad response 3. Not just Bad service for the vehicle 4. No complaint book available at the Service centre There are no other words to explain the condition of the vehicle after they have done service I expect a better response to my complaint as Im also ready to file a complaint against this in District forum. The address of the Service centre : M/S. PRAVALLIKA MOTORS 9-35-39, Kamayya Thopu Centre Kannur, Vijayawada-520007 Sales Landline: [protected] Sales Mobile: [protected] Sales Email: re.[protected]@gmail.com By A. Srinivasa Rao [protected]

I had booked one Classic 350, Black Royal Enfield byke at Amba Motors, Harni Road, Vadodara, Gujarat on 7th Oct.-13. At the time of Booking dealer told me that it will be delivered within two & half months time period. I am continuously following up with dealer regarding this issue.After completion of 3 months when I physically visit dealer point for delivery of byke on that time he straight way denied to delivery the same in 3 months....

My name is karthik kumar, I own a classic 350 black. (KL 30 5051) I give my ride to MARIKAR services in trivandrum, kerala. I have been having certain complaints since the start of the 2nd service, the gear shift is getting stuck on the road from time to time. I am not able to put it on neutral much easily on stand still, have to rock the ride a few times to make it fall into neutral. The "central bolt" on the handle bar, is getting rusted which they are continuously failing to replace, they just scrub off the rust and return. In standstill, the first gear falls Jerking the whole bike forward, even if the clutch is fully held. Every gear shift accending and descending falls in place with a heavy sound of metal hitting. These complaints have been there from the second service and now I am at my last service (9000km) and after every service I have done I have returned with the same complaints before a week after the said service. The third service saw the above mentioned complaints along with oil-leaks, and after the service I have booked two times for repeating the service as the complaints persisted. And Gave it 4 days aftr the company service had been done and booked to redo it a week after that said 2nd correction. it is with heavy heart that I was planing to register a case in consumer court, on grounds of cheating or fraud. This is when a friend told me to register a complaint to royal enfield first, and if I dont get any Justice here, to go to the court. I am really afraid that they are going to cheat me again, as I am giving it for service along with all the above said complaints, I have booked for a repaint, as there is a lot of white spots and marks appearing all over, and rusting on the w elds and other painted parts ever since 2nd service. Please help me get justice, I bought a bullet as it was my dream ride ever since I was 7, and these guys and their Disgraceful service is starting me to hate my childhood dream... Really hoping for a good result. For any more details contact info: email sskarthikkumar.[protected]@gmail.com no: [protected]

Hi sir/madam
After taking a delivery of royal Enfield Thunderbird
In one day i finded out there is a engine oil leak
I did give my bike to dealer on the very next day
Which said to me that this is a manufacturing defect
And company is most likely will open the engine and correct it but opening of a two wheeler engine on the next day of buying is not acceptable by me as this will cause problems in future as oil leakage and average issues
Please advice

Hi,

I have purchased Royal Enfield Classic 350 on 15 december 2013 and still i have not got RC for it, I have called as well as gone to the showroom i.e.Moto Riders : Meerut, Uttar Pradesh multiple number of time but they always say you will get next day and the staff always try to fight with the customers if you want to see this you can conduct the survey for this, I am very much dissatisfied with the service provided by this dealer, earlier when i have booked my bike they have said you will get it in 15 day after paying the booking ammount i got my bike in 3 monts after so much struggle,
I am paying the ammount not buying for free but the treatment given by this dealer is frustrating, so kindly take any further action regarding it.

Thanks,
Vikas Girdhar
Mobile Number-[protected]

I had bought my 500 cc classic Royal enfield in Jun2011 fro Royal enfield agency Muktsar Since the time i have bought it i have been facing a number of problems with it despite getting services regularly from Royal enfield agency(Abohar, pin-152116). In last two years there have always been some issue with the bike very frequently. It started with mobile oil leakge. Then very frequent spark plug issues which lead to bike not getting started. Lately bike suffered from a black smoke problem and it was not attended to properly by Royal enfield agency Abohar. When the bike was taken to Royal enfield amritsar they found that the piston kit has a problem and it had gotten loose and the other mechanic should have looked into it earlier during regular services. I had to bear 13000 INR to replace piston kit. Also i had got spark plugs replaced many times which get fused in a time span of a month or two sometime even lesser. Today, two weeks after getting piston kit replaced and engine remapping done for the faults in the system the bike wont start again. When consulted about it in the Royal enfield agency amritsar they told that there is oil spillover in spark plug and they dont know why it is happening. I am not sure what to do next as it being out of warranty i have to bear all the charges and still not get it fixed I am very disappointed with my royal enfield experience as it has been a very sour one owing to bad agency service and attitude. Royal enfield agency abohar has denied any responsibilty from their end telling me that they can not do anything about it Please help me for further action

I bought a classic 350cc from a local dealer (sri sai motors, tirupati, Andhra pradesh) sometime in third week of Sep 2013. Since day 1 of purchasing the vehicle, i have been experiencing/experienced the below problems in my vehicle. (Note: - As the technicians at the local dealer had hard time in troubleshooting the issues in my vehicle, royal enfield service department brought in some expert technicians from Guntur and visakhapatnam...

dear sir, my name is amandeep singh, i m from punjab and serving in indian navy at chennai i booked one bullet standard 350 in last aug and i got the bike delivery on 02 jan 2014.from ur showroom in adyar chennai.. but after getting this and a ride of 15 km there was a leakage in engine oil regarding that leakage i informed to shoroom dealer he took the bike to service center and fixed i... but after 5 days on 07 jan when i was on a trip on my bike almost 40 km far from my living place same problem comes i think this is the poor show after a waiting of 5 months and after paying this money if i m getting this repaired bike thats too bad is it is the name royal enfield i want to replace my bike now presently bike is in your showroom and again they are going to repair it so again they ate going to give me a repaired bike please sir i m requesting u plz go with ur name royal and do whatever u want to do but solve this problem if new bullet comes like this hen there is nothing like royal tha

Hi Customer care, Am Ananth, owner of recently purchased (13-nov-2012) Royal Enfield classic 350 [ Chassis No: ME3U3S5C0CL194891 & Engine No: U3S5U3S5C0CL194891]. Am here to voice out my concerns over the last 2 service provided by Classic motor cycle, D-8, Ambattur Industrial estate, chennai -600058 I felt the bike was good before service but after service the bike started giving lot of trouble, Some of the issues are Engine oil leakage Suspension sound Block in carburetor Starting trouble Tyre alignment (while running in 2nd gear, back wheel not aligning properly.) Chains is touching the chain cover and producing noise Speedometer not working (changed the wire twice) Royal Enfield is my dream bike and I waited 6 month to get it. After getting the bike, I was proud to ride this bike but my dreams are vanished, when the fellow bikers pointed out my wheel alignment issue. The bike suddenly stopped in the middle of the traffic road so many times, thank god for not getting into any accident and I was facing the uneasy look about my bike from fellow commuters. Because of these issue am not able to take this bike for a long trip. Now this bike turned me off so many times and after spending more money to get my dream bike;am getting mental suffering instead of pleasure. I hope you can feel/understand the pain. Now am deeply regretted for choosing this agony bike. Requesting you to take my bike back or compensate me to resolve all issues. Please contact me for any clarification, +91 [protected] +91 [protected]

Hello sir My self Ravish Pal, recently I purchased new Royal Enfield 350 classic last June 2012, Maine aapni royal enfield Services k liye di thi use mai kuch engine noise ki problem aa rhi thi. services center walo ne Meri Enfield ka Engine without permission open kar diya hai or use kafi changes bhi kiye hai please help me Mai aab us bike ka kya karu

Sir, I purchased a classic 350 and .I recently came to know the Royal Enfield classic 350 is produced with two shape of fuel tank big and small in shape when i asked them they told .the difference is because they are manufactured at two different plants.my bike is having small tank.
Why 2 type of tanks for a same Model from same company.The company is not giving any information regarding this to the customer at the time of booking/purchase.Even in their website no details given about this.If this is an updation why still producing old models?
They are cheating the customers by selling the products like this.
Most people are buying the classic 350 with out knowing this difference in tank shape.the company is hiding this difference from public to sell their products produced in both plants.because if people knows this every one will buy only the one with big tank.

please help me in this case to get my bike changed with the one with big tank..


difference is tank shape one is wider compared to the other,
i dotn have photo with me presently..

contact-[protected]

I Have purchased A Royal Enfield Standard 350 From Legend Motors, Old No. 28, New No. 14 G.S.T. Road, Sundarambal Nagar Tambaram Sanatorium, Chennai -600047 in October 2012. I am having 2 major problems from the very next day onwards of the delivery date. 1. Right side pulling. 2. Engine noise. I have purchased my bike in October-2012. Still these issues are not resolved. I have given my bike to Legend motors more than 10 times. They will keep my bike in service centre for more than 4-5 days. I have sent many mails to Royal enfield, but nobody was taking responsibility to fix this issue. Then I have given my bike to Suthern Motors Anna nGar to fix this issue. My bike was there for 14 days. After that bike is vibrating too much, my horn was not working, very huge noise from back wheel and chain is rubbing somewhere. Again I went to Suthern motors, still issue is not resolved. I have sent lot of mails to the following mail ids: To: Customerservice Royal Enfield <[protected]@royalenfield.com> Cc: E Pasupathi <[protected]@royalenfield.com>, T Karthikeyan <[protected]@royalenfield.com>, J Rajkumar <[protected]@royalenfield.com>, legendmotors11 <[protected]@gmail.com> But still I didnt get any respose.

I booked enfield on 18/10/13 from Manmohan auto stores sector 27-c Chandigarh receipt no.1681 . The commmited to delivered on 20/ nov/13 but th nt give any call. Then i called on 22/ nov /13 they said after two days u can call and confirmed. i call after two they said call after 2 days. Today 2/ dec/ 13 they did nt give any cal for delivery. pls tell me what should i do...

Thanku
Gurinder
[protected]