Royal Enfield Complaints & Reviews

Dear RE Team

My wife booked a Meteor 350 Fireball Red Model on 27.08.2021 in akon Royal Enfield showroom in Arni. It was booked after confirming the urgent delivery. RE showroom confirmed that they have the bike standby and will deliver in a week, because they have the bike in Warehouse.

Until October they didn't deliver the bike so we cancelled the bike and we gave a letter for refund. More than 4 month i didn't receive my refund.

As a customer I want to know what the refund policy in RE
How long I need to wait for the refund please confirm the refund date
this is how RE treats their customers. i didn't expect this from RE team

kindly find the relevant documents for payments.

Note:
i tried to contact the store manager but he didn't pick the call and the salesman only kept on attending the and told the manager was on lunch break, manager not available in store. Manager can't speak right now, he is busy etc

Ref: Job card no.10974 Regn No. TN63 AT2535 Need to file complaint against the karaikudi service center, I had send my bike for servicing initially they said one of the spare parts costing around Rs400 spoiled after 2 days they said need to replace the whole carperator assembly then I was questioning what was your initial troubleshooting findings for that the service manager said we took the carperator assembly from another vehicle and tested, i told them this is illegal you can’t do that for that the service manager talking very rude. I had escalated the matter to [protected]@gmail.com but no response received. I need proper explanation regarding this matter. Kindly take action.

My new RE meteor bike was purchased on 11th January.speedometer was damaged and inside the silincer it was full of rust.There is no reply from the declares.so kindly make a solution to our problem

Sir I was bought a Royal Enfield meteor on last year April month they are received full amont from me including external warranty for five years but my bike have small problem in speedometer in last rainy days I was go to chrome motors and told my bike problem and I requested to them claim warranty for my bike because I was pay external warrenty for my but now they will not give correct respond for claint and their service was very worst so plz warn their or change the dealership in tuticorin district because if you continue with charlee motors in tuticorin your company name will be spoiled because all people was know that was Royal Enfield show room not only charlee motors ok and I also change my decision for bought a bike for my brother now I was book Jawa 42 for my brother because only for charlee motors

I have purchased bullet 350 ES BS-VI in June2020, after 2 month oil leaking started from engine seal.Which rectified but after that engine oil become dry in every 1.5 month and smoke emitted from exhaust which was not repaired by service centre (Bishnu oil, kamarhati )my bike is under warranty.plz tell me why to do?Mob [protected], bike no WB24AW9771

I had purchased a Royal Enfield Meteor 350 from Birendra Motors, MANSAA POLO, Jajpur-Kuakhia Rd, Jajpur, Odisha 755001. I had done total price 2, 29, 287 but they had charged 2% amt. extra forcefully.

I have Classic 350 Royal Enfield (Stealth Black) under warranty. The silencer of bike has faultiness (flakings) in silencer and giving very ugly look which needs to replaced. I have complained to M/s Ahuja Enterprises, Karanpur, Dehradun for the same. They said silencer will be replaced as soon parts will be received. I have enquired 4-5 times, every time they say parts is not received.

Please look into the matter and resolve my problem sympathically.

Hi,
I had booked a RE- Himalayan in the month of August, 2021 at Accelerate Motors, RR Nagar, Bengaluru.

Till date, I have had no updates nor any communication about my booking from the dealer's side. It is extremely frustrating to wait without an update. I have made attempts to reach out to the Dealer multiple times to get an update. Unfortunately for me, the dealer complains that RE isnt delivering bikes and they have no way to figure out the lead time to delivery.

I do not believe this cock and bull story. Wondering who takes the responsibility and how can I get my booking fulfilled.

Regards,
Jai..

I would like to report an abandoned bike - DL13SX8134 (Royal Enfield) that has been parked since last 4months in front of the main gate of C69/X2 Flat.

The bike is parked in C Block near Tyagi hospital, Dilshad Garden, Delhi -110095, the exact flat number is C 69 where the abandoned bike is parked from more than 4months.

I booked a bike in Oct '21 from Hallmark Motorlinks Vashi via the official online website, and it was supposed to be delivered by the first 2 weeks of Jan '22 as promised by the dealer (and mentioned in the booking order). Even after crossing the deadline, the company has not sent any official email/communication to me regarding the delay. The company has absolutely no planning and communication between the production team and dealers and hence the dealers say they are helpless about any delays and do not know what the status of the bike is. After repeatedly calling customer care all they say is that the bike has not been manufactured yet and will take more time. So there is no definite date for the bike to finally get delivered and the customer is just expected to wait for an indefinite period. Meanwhile, the employees (sales managers) are convincing me to go for other models and colours to dump their existing stock.

Issue has not yet been resolved - I am unable to get my new RC book for my bullet (TN10BJ6160), as the insurance valid date is not updated in RTO website, mParivahan after 2020.

Issue was raised on 6 Jan 2022 to the RE Showroom - Sreehitha Auto Zone Pvt Ltd, No 298, 1, Jawaharlal Nehru Rd, Ashok Nagar, Netaji Nagar, West Jafferkhanpet, Chennai, Tamil Nadu 600083.

Complaint raised on three people:
1. Sowmya (+[protected] RE Showroom
2. Mahesh, Manager (+[protected] RE Showroom
3. Chen Kishore (+[protected] Liberty Insurance

Incident description - I was informed by the RTO personnel on 3 Jan 2022 that the renewal of my bullet insurance was not done after 2020. However, I did insurance renewal for the periods[protected] and[protected] through Sowmya.

I tried to contact Sowmya over phone many times on 4 Jan 2022, but there was no response. Someone attended the call on her behalf in the evening and informed that they will update me about this on the next day (5 Jan 2022). However, there was no update, so I called them again. They didn't respond to the calls and even turned off the phone at one point.

Then, I reached out to Mahesh regarding this issue. He has not properly responded to my request. So, I went to the showroom to meet him in person on 6 Jan 2022. I was advised to provide a complaint letter, proofs for insurance renewal and a copy of RC book. I provided all the required documents that I attached here also for your reference. They promised me that they will update the insurance renewal date in the RTO website in 48 hours and informed that I can check the updated date in mParivahan website myself.

However, the date was not updated in the website when I checked on 10 Jan 2022. I called back Mahesh. He said that he will update me. But I didn't receive any response. I called him again on the next day, 11 Jan 2022. He gave Chen Kishore's contact number and asked me to check with him.

When I checked with Chen Kishore, he asked me who has provided his number. I told that I got it through Mahesh. Chen Kishore didn't answer to my questions properly. He was speaking irrelevantly and using bad words. Then, I realised that he was drunk at the time.

I informed Mahesh about this phone conversation. He advised not to contact Chen Kishore any more and told that he will update me. But there is no response till date.

I even requested Mahesh to fix an appointment with the MD for me. But he refused to do.

Resolution - The insurance renewal date is to be updated in the RTO website. Kindly resolve this issue at your earliest convenience. Or, please advise if I have to take any legal action.

Thanks and regards,
Manivannan G
[protected]

My bike was facing a small problem with the side stand issue sensor, sometimes and so i had gone for the bikes service on the 4th november, 2021 and informed the service manager MR.Koka, royal enfield, siliguri distributors about the matter. i also informed him that i cannot come repeatedly for small issues, since my place is around 82kms from service centre and the road condition is extremely bad.
i got the delivery of the bike after...

The bike was booked in November 2021 with a promised delivery time between 45-60 days and today on the 65th day I am getting to know that my bike has not been manufactured yet. This is not done. This is a highly unprofessional behaviour and incompetence to the promises made at the time of delivery and is not expected from such a reputed company. Who is responsible for the increased prices due to the delay in the delivery?

Sir/Madam,

I have given by Royal Enfield classic 350 CC (UP32HH0126/120)for service at your HALLMARK MOTORLINKS LLP PANVEL Maharashtra. Bill amount is 17422/.When i am trying to pay by card they are saying 2 % extra i have to pay worst part is that I received SMS from ROYAL ENFIELD to pay only Rs 9458.33/, When I asked about it they are saying there is software glitch that is why I received SMS to pay lesser amount but actual amount is Rs 17422/.

There seems clear cheating by service Centre. Please look into the matter and arrange to reimburse my extra Rs 8000/ paid to service Centre. I have never expected this from a service center of royal Enfield. Please initiate to reimburse urgently otherwise i will have no option left other than legal recourse.

There is another issue also, registration number of my vehicle is UP32HH0126 but I was provided bill mentioning registration number UP32HH0120 saying it was mistake of previous service Centre and they cannot modify it. Please rectify this as well

This was very pathetic experience with this service Centre. Please resolve all mentioned issue urgently.

Regards
Navendra kumar Pandey
[protected]

Sent from my iPhone

Its been more than 12 days and I have not yet received my bike. The service person dont know when he will deliver my bike because of the missing part. Is it the way because have i given to local company?? Why the company doesn't have spare part and why they dont have any time line for giving back my bike from servicing. They are saying that they dont have logo of RE and want me to take my bike back without logo. They closed the service but not have handed my bike to me yet. Is this justified for RE company ??
My bike no is MH04 JL 1661 RE Thunderbird 350.

While driving back home from service centre I had very bad experience in shifting my gear from 3/4 it goes to 2nd. The gear was responding completely opposite.! It might have taken me to death🙏🙏🙏 please don’t do this to your costumers.!!!

Purchased my bike on 31 December 2021
And in 1 week only battery goes off
But they give 1 year warranty on battery
I take the bike to the service centre and afterwards I wait till four hrs for battery charger but after I reach home.
In one hour I came back to check the battery what I that battery become low not starting bike .
Please exchange big or give us our money.
Otherwise we have only one option
replace the battery and give to us with any compliments

As I purchased of my motorcycle a month later I found there is defect in tank getting peteol leak.I informed to service center they arenot taking responsibility.I am very disappointed about the service provide such a reputed company giving poor service quality.

Sir,
Am Irfan Sheriff from Ooty, Tamil Nadu. I had booked a Royal Enfield Himalayan at MR motor which is located in Ooty. For booking they asked me to pay Rs. 10000/- as account of advance. As every Royal Enfield the amount of advance I'll be refunded if the showroom is not able to deliver on time, even the manger of MR Motor confirmed me about the refund process. The show metioned above was not able to deliver me with my booking I had taken deliver of the same vechile in a showroom located at Chennai. Now I have applied for refund FROM MR MOTOR on 16 Nov 2021. Sales executive's of the MR MOTOR OOTY said the amount I'll be refunded within one month. But it's been more than one month and still I haven't received any refund from the showroom side. I request you to take it up as a serious complaint as the showroom is not even responding properly. And I have been facing this problem. I had to travel around 100 Km to enquire about the refund status, still I haven't got any proper response from their side. 10000 is not a simple amount to keep on hold this may take to a good amount of interest per day. I had faced a losses of Rs. 5000/- ins enquiring this. You should understand what I have undergone due the carelessness of a horrible showroom. This is really disgusting from such a famous company. I request to take sevior action against the showroom and the staffs of the showroom. My BOOKING ID No.: BKG008882DE00187 Dated 10 Nov 2021. SHOW ROOM ADDRES.
MR MOTORS
Conoor Road
Ooty
The Nilgiris
Tamil nadu
My contact number: [protected]

Every time i was sent the bike to service but is wasn't done properly and after 3 to 4 days the same problem will take place.So please take serious action on this.