Royal Enfield Complaints & Reviews

I have take appointment and submit vehicle on Sunday 10.30 and inward it. Received estimate for charges and delivery time from engineer for same day 5.30pm
there are no call during whole day about my bike status and spare part avaibility.4.15 pm I call for update the status wheat here it is done or not then they tell me there is lots work on your bike so it will be done on Monday. After my call.

Next day again no one call me for service done or not. So I call 4.00 pm what is the status of bike service then they started giving excuses and all after so much argument the they assign technicians to do service and inform me 5.30 you will get it.

after 5.30 they inform me some spare are not unviable you come after sometime and fit it.then 7.00pm I received a call that my bike service is completed.

this is happening second times in six months. They don`t have value of customer time and commitment, no follow up,

I request you to Hridan please don`t take bike for service if not having enough manpower and don`t give any commitment to customer.

worst service

Its just been an eight month buying my classic 350 and 8800 kms have crossed. Now my chain sprocket is broken but i neither ride my bike harsh nor i take it to hills and i maintain my bike properly and serviced as per company instructed. I would like to book a serious complaint against this for providing low quality products for bike and also sometimes i can hear cam shaft noise from my engine. I complained about that noise in my first service but they didn't consider this as a serious issue. Another complaint is gear shifting noise and hard which is like a 20 year old bike very noisy and irritating. There three complaints are common among the customers whom i had discussed with, these complaints made me to dislike royal enfield, the important thing is the service center's doesn't care this as a problem. So i am complaining about this on all consumer support pages. Either i[censored] don't find any help i will directly deal with my lawyer in consumer court and u have no other go.

I had purchased Royal Enfield classic 350 MP18MT2364 in march 2021 from Beohari Showroom (MP) and its running is less than 5000 kms. I had done timely servicing too an their were no issues till 2 free servicing .Suddenly I seems the chain spoket have crack after that the chain got loose and now service center is telling to replace it.

With such less running the part getting bad is unacceptable. I think Royal Enfield showrooms do this deliberately for their sale. This part should be replaced under warranty.

The service center and customer care are not telling the reason why this has gone bad even after regular servicing and lubrication. its clearly visible that has manufacturing or material fault

After charging hefty amounts for bikes and their services, Royal Enfield should at least provide sturdy parts and replace it within the warranty period.

As matter of fact in warranty period if something happens they won't replace but just repair it till it gets bad after warranty. I need a solution Pls look into this

Dear Team,

Good Evening.

This is D Sureshkumar from Thanjavur district, my profile is working as an Branch Operations head in Axis Bank Ltd.

This brings to your notice that one of your Royal Enfield Dealer JAF Associates has given very worst customer service.

Showroom address: JAF ASSOCIAGTES - ADDRESS: NO 3, 4, 25, 26 NAVEETHA COMPLEX RAHMAN NAGAR M.C.ROAD THANJAVUR 613004
br...

My free of cost service is not being done by sant singaji motors khategaon and instead of third service fourth service is being done

I had serviced my bike on[protected] and they charged paid service from me during my 4th free service .i complaint to royal enfeild but they ignored and trying to hide their fault .
i request you to please resolve my issue and charged them for mental torcher.
thanking you

swarndeep kumar

Hello

I booked classic 350 on 1st September from showroom in Chandigarh. Tentative date of delivery was 31 Oct and I have not received my bike yet.
When we do call on royal Enfield customer support they were saying only one thing "it is under manufacturing process".
I don't understand if company was not prepared to give bike to their customers then why did they launched it?
There is no proper mode of communication with whom we can have the exact date of delivery of bike. It's more than 2 months now and as a customer I need to know where is my bike, if you aren't able to deliver on time kindly return our booking amount.
Obviously we are Royal Enfield fan's but this is not the right way to treat their customers at the end RE is a brand and it's their loss.
Looking forward for response.

Bought a bullet mistakenly from royal Enfield because that am suffering a lot past 3 days am requesting for a service From ispeed motors ayanavaram chennai TN and my vehicle is not starting this is the 4th time am facing the issue at 4/11/2021 my vehicle is not working and I requested for a tow van as you promised to road support team than later I towed my vehicle with my own expense it ia waste of money more than 700rs really I don't need this bike and give me money back I don't what you are doing in the head office and you are providing the cheap quality bikes there is lot of good brand vehicles please return my money Ill buy a new bike with some GOOD COMPanies you guys are proving a ### instead of bike I need a service mechanic should be at my home tmrw I already talked with a lawyer to complain against royal enfiled and ispeed motors for not providing quality products yesterday i struggled a lot because of your bike each and every spare parts in your bike is such a waste and products is not in a quality please clear my issue oru give back my money

I have given my bike for service, the service manager changed some expensive parts without my consent and now demanding the bill.

Dear Sir I had taken delivery of Enfield meteor from your shatabdi nagar square showroom of nagpur city. Leg guards of your reputed co. Had been fitted as additional accessories. At the time of purchase it was assured that co. Products are of best quality and best for safety. But today it's leg guard was cracked from joint just laying down of vehicle due to imbalance before starting. Also at that time it's leg guard just touched the ground. When we came to showroom they refused to replace it. Now my question is when it's cracked on just touching the ground how it can guard my leg. Even it s so risky for my leg and may damage my legs. Either it's quality is sub standard or it may have manufactured defect. Hope co. Will take necessary action and ask the supplier to replace defected leg guard.

Chainset damage send someone to repair this because it is not in conditions to go for a service center

I am writing this letter with deep distress, shock and disbelief.

I Junaid, always preferred Royal Enfield over any other company. I purchased my BS3 Himalayan ( KL 58 S 9560) 5 years 3 months back. The chassis which is supposed to last atleast around 10 years got damaged as it got rusted. I believe that the failure of chassis was not due to neglect or error on my part. I had always made sure services done as required. We...

I went to service center of dhanbad district
thunder motors on[protected] and they charge paid service during my 4 th free service which is not good for a brand to cheat customer like that .
i raised complain to customer care but they gave wrong information to me all the time .
i request to arrange call with senior officer of royal enfeild to resolve my issue .

Interceptor 650 battery not available in show room

After general service, the side stand remains fully rusted and have strains in lower part of engine .service centre doesn’t care about the water wash and they just delivered as the customer gives.
As a RE lover I felt very disappointed.

I have purchased Royal Enfield meteor fireball yellow on 26/12/2020 in the name of my father Sanjay Ghosh from Apollon motors llp, Alampur, Howrah, 711302.
But till date we don't received any Smart card/RC book. Everytime I called the dealer they asked me to wait for a week. But surprisingly there is no improvement of the situation. They make us false promise. Even after regular follow up they reportedly failed to provide the RC book. This type of extreme unprofessional attitude from the dealer of Royal Enfield is totally unexpected.
It's my humble request to you to kindly look into the matter and resolve the issue at earliest. The registration number of the bike is WB12BE1264.

Hi
am nagaraj from mangalore
i was purchased royal Enfield meteor 13th nov 2020
but now some parts are rusted like rear shocks silencer front guard
i given complaint against rusting but after 2month they changed rear shocks but now silencer still like that only. dealer ll say they dint get approve
and also now bike runt only 7k not even one year clutch cable is hard wen i say change in warranty but but dealer ll say same there is no warranty for clutch cable then why i did extended warranty and all whos is the correct person to handle this

Thanks

I have made a complaint 14 days back but no response from the support. The people are not doing proper service and neglecting the bike service and putting the riders at risk. When we complain in support of both the service center and Royal Enfield support both are not having the common sense to respond to the mail and check the concern.

mailed my complaint in:

[protected]@gmail.com
[protected]@royalenfield.com

Daily the problem occurs the self don’t work properly and as i go to workshop they don’t repair the bike properly.As my bike is only 1894 kms run only and is of april 2021.Today i left bike for the whole day and they changed the relay and also have taken charges for that as if the bike is in warranty it should be changed free of cost and time is more taken in the workshop.Nobody gives clear answer

Our issue forwarded to Royal Eng=field by email

We have purchased Classic 350 due channel BS6 on[protected], Engine no.U3S5F1LC517490 and chasis no. ME3U3S5F2LC900825 from Ishna wheels( Goregaon west) vide their invoice no. 2020-21/018 dt.[protected]

FACED THE SAME PROBLEM IN OCT- 2020

FACING THE SAME PROBLEM AT PRESENT.

CURRENTLY VEHICLE IS AT KANDIVLI WEST SERVICE CENTER ( VOYAGE MOTORS)

BATTERY DRAINED COMPLETELY -due to some faults in electric/electronic circuit or may be of faulty Rotor coil assy/ charging unit.

There should not be any issues in a brand new vehicle of Royal Enfield ( Unit of Eicher Motors)

This clearly means that the vehicle did'nt passes through quality checks at QC section of Royal Enfield.

I appeal to the concerned authority to replace us with a brand new bullet without any substandard/faulty spares immediately or provide us with lifetime free replacement of faulty/substandard parts without any service charges for replacement.

Awaiting for your favorable reply.
[protected]
2nd reminder.

On Sat, Oct 16, 2021 at 6:34 PM JOJAS Engineering Corporation wrote:
Dear Sir,

Almost Eight days were passed, my vehicle is still lying at service center for want of spare( Magnetic coil) against defective replaced spare.

The replaced spare also stopped working after a year. Why don't you use the genuine spares which perform long lasting. if we stuck up in the middle of the ride then what will happened, just imagine. Every time your service station takes more then one week to replace the spares.

One thing i couldn't understand that by this time your company already knew that there is a manufacturing defect in BS6 model then why your company is not providing ample spares to all services center, and why your company is not recalling all the BS6 model back to your factory and get replaced by genuine spares.

In my case, this happened second time that service center has to call upon the spares from factory resulting delay in getting back the vehicle in serviceable condition as well as loss of time and money by travelling in public/private transport. I required compensation for that also as and when i receive the vehicle from service station and fulfill my appeal stated in my mail dt.[protected].

An early positive response is awaited.

Regards,
[protected]
second Reminder.

On Wed, Oct 20, 2021 at 6:34 PM JOJAS Engineering Corporation wrote:
Dear Sir/Madam,

Request to update on my appeal and request mail dt. 13 Oct and 16 Oct at earliest as my vehicle is expected to be get ready by tomorrow.

I will take delivery of vehicle only and only after fulfillment of my request and appeal.

Awaiting for your positive response.
[protected]--

First Reply from Royal Enfield.

On Thursday, 14 October, 2021, 09:45:37 am IST, Royal Enfield Support . wrote:

Dear Sir,

We acknowledge your concern regarding the battery drained issue.

Please be rest assured that we shall address your concerns and provide the best possible solution available to resolve your issue at the earliest.

With reference to your concern, we have forwarded the same and the concerned service team will get back to you soon.

We will be in contact with you in the coming days to ensure your concerns are addressed to your satisfaction.

For any further assistance, you may also contact us at [protected] - (Toll-Free).

Regards,

Sumalatha J

Royal Enfield - Customer Support
2nd Reply )

On Thursday, October 21, 2021, 6:19 PM, Royal Enfield Support . wrote:

Dear Sir,

We apologize for the inconvenience caused to you.

We were trying to reach out to you but while speaking to you in the first attempt call was disconnected. We tried to connect with you in the second attempt but were unable to hear your voice.

With reference to your concern regarding the parts quality issue, we were trying to reach out to the concerned team but we were unable to connect with them. Hence, we are escalating your issue again and our concerned team will get back to you at the earliest.

Thank you for your patience and understanding.

We value our customers and always look forward to giving our best to ensure to meet our customer experience.

For any further assistance, feel free to write to us or contact us at [protected] - (Toll-Free).

Regards,

Jitesh K.

Royal Enfield - Customer Suppor

3rd reply )

On Sunday, 17 October, 2021, 08:22:37 am IST, Royal Enfield Support . wrote:

Dear Sir,

Thank you for your email.

We can certainly understand your concern and regret the inconvenience caused.

We have forwarded your email to our Product Specialist Mr. Arun and requested him to look into your case on priority. Our team will contact you soon regarding your issue.

We appreciate your patience and understanding in this regard.

For further assistance, you can contact us at [protected].

Regards,

Akshay P.

Royal Enfield - Customer Support

4 th reply )

Royal Enfield Support .
To:
JOJAS Engineering Corporation

Fri, 22 Oct at 10:21 am

Dear Sir,

Please accept our sincere apologies for the inconvenience caused.

With reference to your concern regarding the parts quality issue and compensation for traveling via public/private transport due to the motorcycle issue, We completely understand and we sincerely apologize for the same.

However, as per the previous email, we have already escalated your issue again and our concerned team will get back to you at the earliest.

Hence, we request your patience and support.

We value our customers and always look forward to giving our best to ensure to meet our customer experience.

For any further assistance, you may write to us at [protected]@royalenfield.com or contact us at [protected] - (Toll-Free).

Regards,

Amit S.

Royal Enfield - Customer Support

[protected]--------

Now they have stopped replying to ou reminders even.

Request to resolve the sub standard quality parts issue with Royal Enfield, Channai