Royal Enfield Complaints & Reviews

After four months of wait time finally I received a mail saying that my vehicle is ready for delivery and my self and my brother went there by travelling 65kms
Rishi Motors Nellore (Royal Enfield showroom in Nellore) started saying that they won’t accept the payment through card then we asked them to give the same information in written format then they said they cannot give in written statement.
Immediately we called customer care to complain the same then the showroom manager changed his version saying that there is a issue with bank account. Customer care agent created a case asking us to wait.
We returned back to our house. But I recorded the two different stories played by showroom manager with both audio and video.
Now I challenge Royal Enfield company
Will they dare to take action on Rishi Motors Nellore manager and owner?

Even a small Grocery shops are maintaining the swipe machines and accepting all modes of payment.
It’s shame to hear from a giant company network that they don’t accept card payment.

Regards,
Sai Teja CH

I bought new Enfield Electra on 17th of October 2021 from sangam Honda sahibabad ghaziabad battery is not working from very first day and showroom management is not changing it since one month please help and make it sure to change it

I am request to inform that I am booking Royal Enfield classic 350 at your dealership in Gobichettipalayam on (26.04.2021). I will not be able to purchase your bike after lockdown time because of my finance problem your bike price will increase. So I will request to your dealer for refund the booking amount at last five month but your dealer will not respond for my request. So I will believe your Company and I am upload my booking reciept. Please refund the booking amount for me. Thank you sir

I have purchased Royal Enfield Meteor 350 on March 11 2021 . Next week itself I have noticed rust in silencer and I reported it to the showroom and also the royal enfield customer service also. There is not action or any response from them . It's only 9 month I had purchased the bike now itself it's getting rust on silencer....

I have take appointment and submit vehicle on Sunday 10.30 and inward it. Received estimate for charges and delivery time from engineer for same day 5.30pm
there are no call during whole day about my bike status and spare part avaibility.4.15 pm I call for update the status wheat here it is done or not then they tell me there is lots work on your bike so it will be done on Monday. After my call.

Next day again no one call me for service done or not. So I call 4.00 pm what is the status of bike service then they started giving excuses and all after so much argument the they assign technicians to do service and inform me 5.30 you will get it.

after 5.30 they inform me some spare are not unviable you come after sometime and fit it.then 7.00pm I received a call that my bike service is completed.

this is happening second times in six months. They don`t have value of customer time and commitment, no follow up,

I request you to Hridan please don`t take bike for service if not having enough manpower and don`t give any commitment to customer.

worst service

Its just been an eight month buying my classic 350 and 8800 kms have crossed. Now my chain sprocket is broken but i neither ride my bike harsh nor i take it to hills and i maintain my bike properly and serviced as per company instructed. I would like to book a serious complaint against this for providing low quality products for bike and also sometimes i can hear cam shaft noise from my engine. I complained about that noise in my first service but they didn't consider this as a serious issue. Another complaint is gear shifting noise and hard which is like a 20 year old bike very noisy and irritating. There three complaints are common among the customers whom i had discussed with, these complaints made me to dislike royal enfield, the important thing is the service center's doesn't care this as a problem. So i am complaining about this on all consumer support pages. Either i[censored] don't find any help i will directly deal with my lawyer in consumer court and u have no other go.

I had purchased Royal Enfield classic 350 MP18MT2364 in march 2021 from Beohari Showroom (MP) and its running is less than 5000 kms. I had done timely servicing too an their were no issues till 2 free servicing .Suddenly I seems the chain spoket have crack after that the chain got loose and now service center is telling to replace it.

With such less running the part getting bad is unacceptable. I think Royal Enfield showrooms do this deliberately for their sale. This part should be replaced under warranty.

The service center and customer care are not telling the reason why this has gone bad even after regular servicing and lubrication. its clearly visible that has manufacturing or material fault

After charging hefty amounts for bikes and their services, Royal Enfield should at least provide sturdy parts and replace it within the warranty period.

As matter of fact in warranty period if something happens they won't replace but just repair it till it gets bad after warranty. I need a solution Pls look into this

Dear Team,

Good Evening.

This is D Sureshkumar from Thanjavur district, my profile is working as an Branch Operations head in Axis Bank Ltd.

This brings to your notice that one of your Royal Enfield Dealer JAF Associates has given very worst customer service.

Showroom address: JAF ASSOCIAGTES - ADDRESS: NO 3, 4, 25, 26 NAVEETHA COMPLEX RAHMAN NAGAR M.C.ROAD THANJAVUR 613004
br...

My free of cost service is not being done by sant singaji motors khategaon and instead of third service fourth service is being done

I had serviced my bike on[protected] and they charged paid service from me during my 4th free service .i complaint to royal enfeild but they ignored and trying to hide their fault .
i request you to please resolve my issue and charged them for mental torcher.
thanking you

swarndeep kumar

Hello

I booked classic 350 on 1st September from showroom in Chandigarh. Tentative date of delivery was 31 Oct and I have not received my bike yet.
When we do call on royal Enfield customer support they were saying only one thing "it is under manufacturing process".
I don't understand if company was not prepared to give bike to their customers then why did they launched it?
There is no proper mode of communication with whom we can have the exact date of delivery of bike. It's more than 2 months now and as a customer I need to know where is my bike, if you aren't able to deliver on time kindly return our booking amount.
Obviously we are Royal Enfield fan's but this is not the right way to treat their customers at the end RE is a brand and it's their loss.
Looking forward for response.

Bought a bullet mistakenly from royal Enfield because that am suffering a lot past 3 days am requesting for a service From ispeed motors ayanavaram chennai TN and my vehicle is not starting this is the 4th time am facing the issue at 4/11/2021 my vehicle is not working and I requested for a tow van as you promised to road support team than later I towed my vehicle with my own expense it ia waste of money more than 700rs really I don't need this bike and give me money back I don't what you are doing in the head office and you are providing the cheap quality bikes there is lot of good brand vehicles please return my money Ill buy a new bike with some GOOD COMPanies you guys are proving a ### instead of bike I need a service mechanic should be at my home tmrw I already talked with a lawyer to complain against royal enfiled and ispeed motors for not providing quality products yesterday i struggled a lot because of your bike each and every spare parts in your bike is such a waste and products is not in a quality please clear my issue oru give back my money

I have given my bike for service, the service manager changed some expensive parts without my consent and now demanding the bill.

Dear Sir I had taken delivery of Enfield meteor from your shatabdi nagar square showroom of nagpur city. Leg guards of your reputed co. Had been fitted as additional accessories. At the time of purchase it was assured that co. Products are of best quality and best for safety. But today it's leg guard was cracked from joint just laying down of vehicle due to imbalance before starting. Also at that time it's leg guard just touched the ground. When we came to showroom they refused to replace it. Now my question is when it's cracked on just touching the ground how it can guard my leg. Even it s so risky for my leg and may damage my legs. Either it's quality is sub standard or it may have manufactured defect. Hope co. Will take necessary action and ask the supplier to replace defected leg guard.

Chainset damage send someone to repair this because it is not in conditions to go for a service center

I am writing this letter with deep distress, shock and disbelief.

I Junaid, always preferred Royal Enfield over any other company. I purchased my BS3 Himalayan ( KL 58 S 9560) 5 years 3 months back. The chassis which is supposed to last atleast around 10 years got damaged as it got rusted. I believe that the failure of chassis was not due to neglect or error on my part. I had always made sure services done as required. We...

I went to service center of dhanbad district
thunder motors on[protected] and they charge paid service during my 4 th free service which is not good for a brand to cheat customer like that .
i raised complain to customer care but they gave wrong information to me all the time .
i request to arrange call with senior officer of royal enfeild to resolve my issue .

Interceptor 650 battery not available in show room

After general service, the side stand remains fully rusted and have strains in lower part of engine .service centre doesn’t care about the water wash and they just delivered as the customer gives.
As a RE lover I felt very disappointed.

I have purchased Royal Enfield meteor fireball yellow on 26/12/2020 in the name of my father Sanjay Ghosh from Apollon motors llp, Alampur, Howrah, 711302.
But till date we don't received any Smart card/RC book. Everytime I called the dealer they asked me to wait for a week. But surprisingly there is no improvement of the situation. They make us false promise. Even after regular follow up they reportedly failed to provide the RC book. This type of extreme unprofessional attitude from the dealer of Royal Enfield is totally unexpected.
It's my humble request to you to kindly look into the matter and resolve the issue at earliest. The registration number of the bike is WB12BE1264.