Royal Enfield Complaints & Reviews

Dear Sir I had taken delivery of Enfield meteor from your shatabdi nagar square showroom of nagpur city. Leg guards of your reputed co. Had been fitted as additional accessories. At the time of purchase it was assured that co. Products are of best quality and best for safety. But today it's leg guard was cracked from joint just laying down of vehicle due to imbalance before starting. Also at that time it's leg guard just touched the ground. When we came to showroom they refused to replace it. Now my question is when it's cracked on just touching the ground how it can guard my leg. Even it s so risky for my leg and may damage my legs. Either it's quality is sub standard or it may have manufactured defect. Hope co. Will take necessary action and ask the supplier to replace defected leg guard.

Chainset damage send someone to repair this because it is not in conditions to go for a service center

I am writing this letter with deep distress, shock and disbelief.

I Junaid, always preferred Royal Enfield over any other company. I purchased my BS3 Himalayan ( KL 58 S 9560) 5 years 3 months back. The chassis which is supposed to last atleast around 10 years got damaged as it got rusted. I believe that the failure of chassis was not due to neglect or error on my part. I had always made sure services done as required. We...

I went to service center of dhanbad district
thunder motors on[protected] and they charge paid service during my 4 th free service which is not good for a brand to cheat customer like that .
i raised complain to customer care but they gave wrong information to me all the time .
i request to arrange call with senior officer of royal enfeild to resolve my issue .

Interceptor 650 battery not available in show room

After general service, the side stand remains fully rusted and have strains in lower part of engine .service centre doesn’t care about the water wash and they just delivered as the customer gives.
As a RE lover I felt very disappointed.

I have purchased Royal Enfield meteor fireball yellow on 26/12/2020 in the name of my father Sanjay Ghosh from Apollon motors llp, Alampur, Howrah, 711302.
But till date we don't received any Smart card/RC book. Everytime I called the dealer they asked me to wait for a week. But surprisingly there is no improvement of the situation. They make us false promise. Even after regular follow up they reportedly failed to provide the RC book. This type of extreme unprofessional attitude from the dealer of Royal Enfield is totally unexpected.
It's my humble request to you to kindly look into the matter and resolve the issue at earliest. The registration number of the bike is WB12BE1264.

Hi
am nagaraj from mangalore
i was purchased royal Enfield meteor 13th nov 2020
but now some parts are rusted like rear shocks silencer front guard
i given complaint against rusting but after 2month they changed rear shocks but now silencer still like that only. dealer ll say they dint get approve
and also now bike runt only 7k not even one year clutch cable is hard wen i say change in warranty but but dealer ll say same there is no warranty for clutch cable then why i did extended warranty and all whos is the correct person to handle this

Thanks

I have made a complaint 14 days back but no response from the support. The people are not doing proper service and neglecting the bike service and putting the riders at risk. When we complain in support of both the service center and Royal Enfield support both are not having the common sense to respond to the mail and check the concern.

mailed my complaint in:

[protected]@gmail.com
[protected]@royalenfield.com

Daily the problem occurs the self don’t work properly and as i go to workshop they don’t repair the bike properly.As my bike is only 1894 kms run only and is of april 2021.Today i left bike for the whole day and they changed the relay and also have taken charges for that as if the bike is in warranty it should be changed free of cost and time is more taken in the workshop.Nobody gives clear answer

Our issue forwarded to Royal Eng=field by email

We have purchased Classic 350 due channel BS6 on[protected], Engine no.U3S5F1LC517490 and chasis no. ME3U3S5F2LC900825 from Ishna wheels( Goregaon west) vide their invoice no. 2020-21/018 dt.[protected]

FACED THE SAME PROBLEM IN OCT- 2020

FACING THE SAME PROBLEM AT PRESENT.

CURRENTLY VEHICLE IS AT KANDIVLI WEST SERVICE CENTER ( VOYAGE MOTORS)

BATTERY DRAINED COMPLETELY -due to some faults in electric/electronic circuit or may be of faulty Rotor coil assy/ charging unit.

There should not be any issues in a brand new vehicle of Royal Enfield ( Unit of Eicher Motors)

This clearly means that the vehicle did'nt passes through quality checks at QC section of Royal Enfield.

I appeal to the concerned authority to replace us with a brand new bullet without any substandard/faulty spares immediately or provide us with lifetime free replacement of faulty/substandard parts without any service charges for replacement.

Awaiting for your favorable reply.
[protected]
2nd reminder.

On Sat, Oct 16, 2021 at 6:34 PM JOJAS Engineering Corporation wrote:
Dear Sir,

Almost Eight days were passed, my vehicle is still lying at service center for want of spare( Magnetic coil) against defective replaced spare.

The replaced spare also stopped working after a year. Why don't you use the genuine spares which perform long lasting. if we stuck up in the middle of the ride then what will happened, just imagine. Every time your service station takes more then one week to replace the spares.

One thing i couldn't understand that by this time your company already knew that there is a manufacturing defect in BS6 model then why your company is not providing ample spares to all services center, and why your company is not recalling all the BS6 model back to your factory and get replaced by genuine spares.

In my case, this happened second time that service center has to call upon the spares from factory resulting delay in getting back the vehicle in serviceable condition as well as loss of time and money by travelling in public/private transport. I required compensation for that also as and when i receive the vehicle from service station and fulfill my appeal stated in my mail dt.[protected].

An early positive response is awaited.

Regards,
[protected]
second Reminder.

On Wed, Oct 20, 2021 at 6:34 PM JOJAS Engineering Corporation wrote:
Dear Sir/Madam,

Request to update on my appeal and request mail dt. 13 Oct and 16 Oct at earliest as my vehicle is expected to be get ready by tomorrow.

I will take delivery of vehicle only and only after fulfillment of my request and appeal.

Awaiting for your positive response.
[protected]--

First Reply from Royal Enfield.

On Thursday, 14 October, 2021, 09:45:37 am IST, Royal Enfield Support . wrote:

Dear Sir,

We acknowledge your concern regarding the battery drained issue.

Please be rest assured that we shall address your concerns and provide the best possible solution available to resolve your issue at the earliest.

With reference to your concern, we have forwarded the same and the concerned service team will get back to you soon.

We will be in contact with you in the coming days to ensure your concerns are addressed to your satisfaction.

For any further assistance, you may also contact us at [protected] - (Toll-Free).

Regards,

Sumalatha J

Royal Enfield - Customer Support
2nd Reply )

On Thursday, October 21, 2021, 6:19 PM, Royal Enfield Support . wrote:

Dear Sir,

We apologize for the inconvenience caused to you.

We were trying to reach out to you but while speaking to you in the first attempt call was disconnected. We tried to connect with you in the second attempt but were unable to hear your voice.

With reference to your concern regarding the parts quality issue, we were trying to reach out to the concerned team but we were unable to connect with them. Hence, we are escalating your issue again and our concerned team will get back to you at the earliest.

Thank you for your patience and understanding.

We value our customers and always look forward to giving our best to ensure to meet our customer experience.

For any further assistance, feel free to write to us or contact us at [protected] - (Toll-Free).

Regards,

Jitesh K.

Royal Enfield - Customer Suppor

3rd reply )

On Sunday, 17 October, 2021, 08:22:37 am IST, Royal Enfield Support . wrote:

Dear Sir,

Thank you for your email.

We can certainly understand your concern and regret the inconvenience caused.

We have forwarded your email to our Product Specialist Mr. Arun and requested him to look into your case on priority. Our team will contact you soon regarding your issue.

We appreciate your patience and understanding in this regard.

For further assistance, you can contact us at [protected].

Regards,

Akshay P.

Royal Enfield - Customer Support

4 th reply )

Royal Enfield Support .
To:
JOJAS Engineering Corporation

Fri, 22 Oct at 10:21 am

Dear Sir,

Please accept our sincere apologies for the inconvenience caused.

With reference to your concern regarding the parts quality issue and compensation for traveling via public/private transport due to the motorcycle issue, We completely understand and we sincerely apologize for the same.

However, as per the previous email, we have already escalated your issue again and our concerned team will get back to you at the earliest.

Hence, we request your patience and support.

We value our customers and always look forward to giving our best to ensure to meet our customer experience.

For any further assistance, you may write to us at [protected]@royalenfield.com or contact us at [protected] - (Toll-Free).

Regards,

Amit S.

Royal Enfield - Customer Support

[protected]--------

Now they have stopped replying to ou reminders even.

Request to resolve the sub standard quality parts issue with Royal Enfield, Channai

I have royal enfield 350 SRS
This time the experience was not good.
When the bike was serviced 4 months ago, the battery problem was coming at that time, but at that time I did not tell whether the battery was damaged. Now 3 days ago when the warranty of the battery is out, then today during the service it is telling that the battery is damaged.

I booked RE classic on 21st sep 21, and expected delivery by this week 25th Oct 21 nothing happend till now when I checked RE customer service they said bike not yet started production, which causing financial damage

EMI started but nothing received from RE

I had gave my classic 350 stealth black for claim on date aprox 25/07/2021but the service advisor make fraud with me …until date advisor said the claim is not got back from the company as well as he took 2500₹ from me and give vehicle without changing the damaged parts …
Very Hopeless Service of Ved Motors Gondia& Bhandara.

I had been told that my bike will be delivered by 7th October. It is already the 25th of October and my delivery is still pending.

From the time I bought this bike an facing various technical issues
1) Electronic Start works as per its own will, workshop couldn't fix it yet.
2) Battery drains automatically whilst service centre claims there is no problem with battery, problem not fixed even after 3 visits to workshop
3) RPM increases without accelerating
4) bike sits off midway, restart easily but the moment you put it in first gear it shut again

Worst experience of my life. RE is selling سب standard product, please do not waste your money and peace of mind in their products

The dealer give me insurance that not tie with royal Enfield

I'm Mithran From Pollachi

Near by service station Bharath Motors Pollachi

None of the problems I mentioned have been implemented (silencer not replaced )but the SMS has come as if it has been passed

I found a noise in the Silencer after running 300km on my new bike and when I told it to your executive he failed to notice it and then I told him several times back but then I forgot to notice him then I told him I wanted 1300km and then he said he would change... it Not changed yet. but I have received a text message as a silencer changed...

What's happened going?

Name: Arjun S R
Mobile: [protected]
E-mail: arjun.[protected]@gmail.com

I own a GT TWIN 650 & I have been raising this multiple times with the showroom guys that my bike silencer is getting rusted and they keep telling me that spares are not available at the moment. The last time I raised this concern was back in March 2021.

Yesterday I had been to the royal Enfield showroom - Bommasandra motors and I was told that they can paint my chrome parts and give - I am not sure what are they talking about when you are actually supposed to do a chrome plating.

The service Manager today on a call has told me that replacment of parts is not possible at all and they will only paint

I was guaranteed that I would get a replacement for any damaged / rusted parts when I initially payed for the warranty

I am in a stage where I may raise this in the consumer court.

Advise to all the Royal Enfield lovers: If you are looking for good quality parts and customer service then I don't think the latest royal Enfield's would not be an ideal choice

Showroom Details below
Address:
Bommasandra Motors
Plot No 235, 5, Hosur Rd, Bommasandra Industrial Area, Bengaluru, Karnataka 560099

Service Manger: Prashanth Dundayya
Phone: [protected]
Email: [protected]@gmail.com

Service Technician: Suresh
Phone: [protected] / [protected]

Sir,
I purchased RE Classic TN22DF8384 bike from Sanatorium showroom on 08/05/2017 and registered in my sons name M.Vignesh . Now itself Chassis frame broke near left side stand. Never expected such a complaint from a costly branded bike like RE and that too within 4 years. My old 150CC unicorn bike is still in good condition. This is not expected from a reputed branded company like RE. Now added to that pain, service centre at OMR is charging an exorbitant amount of Rs.7000/- for labor alone with spare at free of cost. I left the vehicle for replacement on 18 OCT 2021. But till now vehicle is not attended despite having the spare readily available. Telling delivery will be given only on 25/10/2021 and will start my bike work only on 22/10/21. They are saying there are two more bikes with same problem to attend before my bike. Customers like us should not be punished or held responsible for such a product fault.RE should take full responsibility to change spare at free of cost . Kindly do the needful to give instruction to OMR dealer and help to deliver the vehicle at the earliest at free of cost.
With Regards,
P.A, MURUGHAN,
Mob: [protected]