Royal Enfield Complaints & Reviews

Hi
am nagaraj from mangalore
i was purchased royal Enfield meteor 13th nov 2020
but now some parts are rusted like rear shocks silencer front guard
i given complaint against rusting but after 2month they changed rear shocks but now silencer still like that only. dealer ll say they dint get approve
and also now bike runt only 7k not even one year clutch cable is hard wen i say change in warranty but but dealer ll say same there is no warranty for clutch cable then why i did extended warranty and all whos is the correct person to handle this

Thanks

I have made a complaint 14 days back but no response from the support. The people are not doing proper service and neglecting the bike service and putting the riders at risk. When we complain in support of both the service center and Royal Enfield support both are not having the common sense to respond to the mail and check the concern.

mailed my complaint in:

[protected]@gmail.com
[protected]@royalenfield.com

Daily the problem occurs the self don’t work properly and as i go to workshop they don’t repair the bike properly.As my bike is only 1894 kms run only and is of april 2021.Today i left bike for the whole day and they changed the relay and also have taken charges for that as if the bike is in warranty it should be changed free of cost and time is more taken in the workshop.Nobody gives clear answer

Our issue forwarded to Royal Eng=field by email

We have purchased Classic 350 due channel BS6 on[protected], Engine no.U3S5F1LC517490 and chasis no. ME3U3S5F2LC900825 from Ishna wheels( Goregaon west) vide their invoice no. 2020-21/018 dt.[protected]

FACED THE SAME PROBLEM IN OCT- 2020

FACING THE SAME PROBLEM AT PRESENT.

CURRENTLY VEHICLE IS AT KANDIVLI WEST SERVICE CENTER ( VOYAGE MOTORS)

BATTERY DRAINED COMPLETELY -due to some faults in electric/electronic circuit or may be of faulty Rotor coil assy/ charging unit.

There should not be any issues in a brand new vehicle of Royal Enfield ( Unit of Eicher Motors)

This clearly means that the vehicle did'nt passes through quality checks at QC section of Royal Enfield.

I appeal to the concerned authority to replace us with a brand new bullet without any substandard/faulty spares immediately or provide us with lifetime free replacement of faulty/substandard parts without any service charges for replacement.

Awaiting for your favorable reply.
[protected]
2nd reminder.

On Sat, Oct 16, 2021 at 6:34 PM JOJAS Engineering Corporation wrote:
Dear Sir,

Almost Eight days were passed, my vehicle is still lying at service center for want of spare( Magnetic coil) against defective replaced spare.

The replaced spare also stopped working after a year. Why don't you use the genuine spares which perform long lasting. if we stuck up in the middle of the ride then what will happened, just imagine. Every time your service station takes more then one week to replace the spares.

One thing i couldn't understand that by this time your company already knew that there is a manufacturing defect in BS6 model then why your company is not providing ample spares to all services center, and why your company is not recalling all the BS6 model back to your factory and get replaced by genuine spares.

In my case, this happened second time that service center has to call upon the spares from factory resulting delay in getting back the vehicle in serviceable condition as well as loss of time and money by travelling in public/private transport. I required compensation for that also as and when i receive the vehicle from service station and fulfill my appeal stated in my mail dt.[protected].

An early positive response is awaited.

Regards,
[protected]
second Reminder.

On Wed, Oct 20, 2021 at 6:34 PM JOJAS Engineering Corporation wrote:
Dear Sir/Madam,

Request to update on my appeal and request mail dt. 13 Oct and 16 Oct at earliest as my vehicle is expected to be get ready by tomorrow.

I will take delivery of vehicle only and only after fulfillment of my request and appeal.

Awaiting for your positive response.
[protected]--

First Reply from Royal Enfield.

On Thursday, 14 October, 2021, 09:45:37 am IST, Royal Enfield Support . wrote:

Dear Sir,

We acknowledge your concern regarding the battery drained issue.

Please be rest assured that we shall address your concerns and provide the best possible solution available to resolve your issue at the earliest.

With reference to your concern, we have forwarded the same and the concerned service team will get back to you soon.

We will be in contact with you in the coming days to ensure your concerns are addressed to your satisfaction.

For any further assistance, you may also contact us at [protected] - (Toll-Free).

Regards,

Sumalatha J

Royal Enfield - Customer Support
2nd Reply )

On Thursday, October 21, 2021, 6:19 PM, Royal Enfield Support . wrote:

Dear Sir,

We apologize for the inconvenience caused to you.

We were trying to reach out to you but while speaking to you in the first attempt call was disconnected. We tried to connect with you in the second attempt but were unable to hear your voice.

With reference to your concern regarding the parts quality issue, we were trying to reach out to the concerned team but we were unable to connect with them. Hence, we are escalating your issue again and our concerned team will get back to you at the earliest.

Thank you for your patience and understanding.

We value our customers and always look forward to giving our best to ensure to meet our customer experience.

For any further assistance, feel free to write to us or contact us at [protected] - (Toll-Free).

Regards,

Jitesh K.

Royal Enfield - Customer Suppor

3rd reply )

On Sunday, 17 October, 2021, 08:22:37 am IST, Royal Enfield Support . wrote:

Dear Sir,

Thank you for your email.

We can certainly understand your concern and regret the inconvenience caused.

We have forwarded your email to our Product Specialist Mr. Arun and requested him to look into your case on priority. Our team will contact you soon regarding your issue.

We appreciate your patience and understanding in this regard.

For further assistance, you can contact us at [protected].

Regards,

Akshay P.

Royal Enfield - Customer Support

4 th reply )

Royal Enfield Support .
To:
JOJAS Engineering Corporation

Fri, 22 Oct at 10:21 am

Dear Sir,

Please accept our sincere apologies for the inconvenience caused.

With reference to your concern regarding the parts quality issue and compensation for traveling via public/private transport due to the motorcycle issue, We completely understand and we sincerely apologize for the same.

However, as per the previous email, we have already escalated your issue again and our concerned team will get back to you at the earliest.

Hence, we request your patience and support.

We value our customers and always look forward to giving our best to ensure to meet our customer experience.

For any further assistance, you may write to us at [protected]@royalenfield.com or contact us at [protected] - (Toll-Free).

Regards,

Amit S.

Royal Enfield - Customer Support

[protected]--------

Now they have stopped replying to ou reminders even.

Request to resolve the sub standard quality parts issue with Royal Enfield, Channai

I have royal enfield 350 SRS
This time the experience was not good.
When the bike was serviced 4 months ago, the battery problem was coming at that time, but at that time I did not tell whether the battery was damaged. Now 3 days ago when the warranty of the battery is out, then today during the service it is telling that the battery is damaged.

I booked RE classic on 21st sep 21, and expected delivery by this week 25th Oct 21 nothing happend till now when I checked RE customer service they said bike not yet started production, which causing financial damage

EMI started but nothing received from RE...

I had gave my classic 350 stealth black for claim on date aprox 25/07/2021but the service advisor make fraud with me …until date advisor said the claim is not got back from the company as well as he took 2500₹ from me and give vehicle without changing the damaged parts …
Very Hopeless Service of Ved Motors Gondia& Bhandara.

I had been told that my bike will be delivered by 7th October. It is already the 25th of October and my delivery is still pending.

From the time I bought this bike an facing various technical issues
1) Electronic Start works as per its own will, workshop couldn't fix it yet.
2) Battery drains automatically whilst service centre claims there is no problem with battery, problem not fixed even after 3 visits to workshop
3) RPM increases without accelerating
4) bike sits off midway, restart easily but the moment you put it in first gear it shut again

Worst experience of my life. RE is selling سب standard product, please do not waste your money and peace of mind in their products

The dealer give me insurance that not tie with royal Enfield

I'm Mithran From Pollachi

Near by service station Bharath Motors Pollachi

None of the problems I mentioned have been implemented (silencer not replaced )but the SMS has come as if it has been passed

I found a noise in the Silencer after running 300km on my new bike and when I told it to your executive he failed to notice it and then I told him several times back but then I forgot to notice him then I told him I wanted 1300km and then he said he would change... it Not changed yet. but I have received a text message as a silencer changed...

What's happened going?

Name: Arjun S R
Mobile: [protected]
E-mail: arjun.[protected]@gmail.com

I own a GT TWIN 650 & I have been raising this multiple times with the showroom guys that my bike silencer is getting rusted and they keep telling me that spares are not available at the moment. The last time I raised this concern was back in March 2021.

Yesterday I had been to the royal Enfield showroom - Bommasandra motors and...

Sir,
I purchased RE Classic TN22DF8384 bike from Sanatorium showroom on 08/05/2017 and registered in my sons name M.Vignesh . Now itself Chassis frame broke near left side stand. Never expected such a complaint from a costly branded bike like RE and that too within 4 years. My old 150CC unicorn bike is still in good condition. This is not expected from a reputed branded company like RE. Now added to that pain, service centre at OMR is charging an exorbitant amount of Rs.7000/- for labor alone with spare at free of cost. I left the vehicle for replacement on 18 OCT 2021. But till now vehicle is not attended despite having the spare readily available. Telling delivery will be given only on 25/10/2021 and will start my bike work only on 22/10/21. They are saying there are two more bikes with same problem to attend before my bike. Customers like us should not be punished or held responsible for such a product fault.RE should take full responsibility to change spare at free of cost . Kindly do the needful to give instruction to OMR dealer and help to deliver the vehicle at the earliest at free of cost.
With Regards,
P.A, MURUGHAN,
Mob: [protected]

We have booked METEOR 350 FIREBALL Black a 5 months ago still we have not received the vechile I'd we visit the branch they tell ys that within 20 days u will receive but evry time they say 20 days 20 days but stl we are not received the vechile if we call they not responding to us if ask any thing they say we dont no anything if vechile comes will inform you. While booking they told 3 months is a waiting period after that also I hvant received and now they are not responding to us properly. What ever we ask they say everything knows only company we dont no anything and they tell us to mail you guys if it so y we need showroom here we can book online only right. Kindly look into the issue or else the issue will take up to customer court becz we paid 80 of the funding and who will give that interest of 5 months.
Kindly take action on your hubli klasic motors showroom or esle will go to customer foram
Each and every one way different different reason for not delivering on time

Hello Guys,

I had booked my Interceptor 650 on 31st March, 2021 with a tentative delivery 29/06/2021. I have waited for over 7 months now and have still not received any update from the dealership or RE. I get a same template response everytime I write to the support stating "Bike has earned global appreciation and will be worth the wait bla bla bla" and they are denying to give any update straight forwarded.

Can they do something like this? Dont we have consumer acts that state that a seller has to follow certain guidelines and always give a estimated time for the product?

Being such a big brand how can they ignore us completely. The dealership is directly saying they don't have an update. How is that even possible? Can they not track a product order ID and update us accordingly? Even a amazon delivery can be tracked realtime and we are spending close to 4 lakhs and do not even get a proper info.

I am really fed up guys and seeking some help through this platform. I am planning to even cancel the order now even though the bike is great and is actually my dream to own one but the arrogance of dealership and complete unprofessional ism from RE will force customers like us to give up on the brand.

I hope somebody somewhere in RE is reading this and feels responsible.

Hi My name is Praveen SL, I had booked the bike on 9th april 2021 but till now I have not received the bike if the bike is not getting ready soon in by company then why are you taking the booking, who is responsible for this please make the delivery faster

Respected Royal Enfield Team,

I Muhammed Aquib Khilani K S, Purchased a Royal Enfield Himalayan BS6,[protected]. Now the 2nd Periodic Service done,
and i used the vehicle for below 4200 kms,

Chase Number : ME3D4A5F1MC001697
Engine Number : D4A5F1MC095547
Registration Number : KL 29 T 0468
Contact Number : [protected]

Am sending this mail for your reference about the rusting and complaints occurring day by day in my Himalayan BS6 . Kindly Please do the needful as soon as possible.
For your valuable reference, am attaching the photographs of the live condition of my vehicle.

All Parts are rusting, am not leaving in seashore area or using it in a seashore area.
majority time i have Highway rides. Average of 20kms am driving a day.
First time while riding at night i fall in a gutter, handle bent occurs and the next time my wheel bends.
While riding on vertical roads, its been engine cut off on the second gear. and
Fuel gauge showing wrong values, its fuel pump is working.
Last day its battery drained out completly when i start it in the morning.
i called to the nearest showroom ROVERZ MOTORS, Kayamkulam, many times tried, they not willing to pick up. After i raise a complaint in the RSA team directly in there toll free number, The CRM DIRECTLY CAME with a Technician AND TOOK THE VEHICLE. which is only 1 km near to my home.
When on my Daily usage majority times the engine cut off occurs,
SOMETIMES KEY SET PROBLEMS OCCURING, not working properly.
Side Stand Sensor malfuctioned.
Abs not working properly. Cone set problems occuring, Sound occuring from rr shock absorbers.
All Engine CASE Bolts are rusting
Silencer Head area is rusting, silencer bolts are rusting. RECTIFIER RUSTING, INJECTER AREA TOO IN A NON SATISFIED CONDITION.
Its not a please, i want the warranty at the earliest, if we are not satisfied with i r service, we have to face this in legal policy for a consumer according to the act 1986
The response from the Service centres where not satisfying and no responsibility or any responsible persons there.
So directly am complaing to this complaint corum.

Vehicle Purchased : Roverz Motors
Address : XIV/1181, PUTHIYAKAVU, KULASEKHARAPURAM P.O,
KARUNAGAPPALLY, KOLLAM, KERALA, 690544, , KOLLAM,
KERALA, India, 690544

Service History Details

20th Jul 2021 - 1st Service -Roverz Motors, Kayamkulam
23rd Sep 2021 - Handle Bar Replaced due to bent - Roverz Motors MVK
16th Oct 2021 - 2nd Service -Roverz Motors, Kayamkulam

Yours Faithfully,
Muhammed Aquib Khilani

Sir,
I am Subhankar Ghosh State West Bengal, City Malda Mob Number [protected] Nearest Dealer Speed Wheels. My booking date was 19.07.2021 and my Tentative Delivery Date was[protected]. But there is nothing update on my bike about when it will be delivered. Now they notify me by mail there is an issue for the last 18 months has seriously disrupted the global supply chain and the availability of critical components across the entire automotive industry - one such being semiconductor chips that are key to motorcycle manufacturing. So why I request you to please delivered my bike within this month. Otherwise please cancel my booking and I had already paid Rs 10, 000 (ten thousand) for this, please refund my booking amount to my bank account (Account No [protected]). The booking slip attaches to this request letter.

I have purchase bs6 classic 350, and it will become my worst experience with that bike, after first service bike engine is automatically shuting down after 50-60 plus km ride, than self automatically gone it's like... Ur are standing In middle of traffic hai your self start button stop working ...sometimes u have to switch off and on through key than its work ... Means bs6 means lots of problem in that ...please never ever I have suggested to any one to buy that worst bike

I am duraisingam Sub-Intentionally trying to deceive customer.Royal Enfield(vishaga motors showroom) Paramakudi, Ramanathapuram
Good morning sir I have booked Royal Enfield model- meteor 350(fireball red) on[protected] from-vishaga motors. my booking id-BKG009170DE00048 with initial payment of Rs.10, 000/-At the time of booking the Sales Representative told the below quote,
- Need to pay only onroad price + insurance + tax = Rs 2, 23, 943\-
- No additional charges
- Additional Fittings and extended warranty not mandatory Next day when I went to pay remaining amount and take delivery they were charging additional amount around Rs (10600) Ewd Rs4300, RE bumper Rs3700, engine guard Rs2500

- Extended warranty ( Compulsary )
-External Fittings charges ( Compulsary )

We dont Need the additional External Fittings charges and extended warranty.
But the showroom manager is forcing us to buy and pay the extended warranty and External Fittings charges. His behaviour is very Rude. He is not ready to give the bike without paying the additional amount.
And now we have no Trust in this Showroom and there service support. So I dont want to buy any bike from this showroom.
The manager is delaying to return the initial amount paid.
I have audio and video evedience regarding the same.
Showroom Manager Name: Ruban, mobile[protected] and accounts department Name:Vanitha mobile[protected] Thanking you
Regards,
Duraisingam (contact details - mobile number [protected] [protected]@gmail.com)