Royal Enfield Complaints & Reviews

To Whomsoever this may concern.

This issue is regarding a Royal Enfield Thunderbird 350. Have been facing quite a lot issues right from the time of purchasing this bike. Bad pickup, pathetic tappet noise (which according to the service centre was normal) and some or the other part had to be replaced during most services (for a new bike).
The most recent and worst issue is that water gets into the petrol tank even during normal rains and this water gets into the entire fuel injection system and I'll have to service it. And inspite of servicing, this issue continues to arise and this is the 3rd time I'm having to drain the entire petrol and service the vehicle.
When enquired with the service centre, their reply was, this is also common among Royal Enfield bikes and they have asked me to cover the vehicle everytime i park it somewhere. The build quality is so pathetic that, the petrol lid can't even protect water seeping into the petrol tank even during a normal rain.

Hi Team!
This is for your kind information that I purchased Royal enfield 350cc on 4th sep 2019. In this company gives 4 free services to the customer for 1 year. but due to covid i have taken only 2 services as iam in hometown with my family from mar2020 to till June2021 & unable to take services. And now the company is denying to gives that free services as they told that the offices are opened during covid times as well.

So i kindly request you to please do necessary action on my problem and I am hoping a positive reply from your side.

Thanks & Regards
Ashish S.

I have already registered my complaint against same problem the service my bike and solve last proble 2 times but again same problem are created so please look in matters how can i solve my problem if any accident are done with me who will responsible for that so dear sir please resolve my problem

Bike Center of gravity unbalanced due to this riding are so difficult how can i solve .i have already registered my complaint and also the service my brother ke after that again same problem are creat please help me resolve my

The Royal Enfield Company claims that its Intercepter 650 model is the best model of company's bike
I have purchased my this model bike on March "2019 and at present condition its fuel tank is badly RUSTED and even after asking them on Email to take needful action in this regard they are not responding at all. My bike is lying at their authorised service centre /Rithala/ Delhi since more than a week.

A PROVERB SAYS " ALL THAT GLITTERS ARE NOT GOLD"

Really its a shame for a reputed company.

Hi

This is to inform you that my RE have self start issue from day one..i have informed this to showroom bike service for three time but still issue not resolved.. My bike had recall issue and it's resolved now that time also I have informed still no resolution...my bike had self start issue but I feel it have some other issue...litrally I'm frustrated about this... Please look into this...

I have given my bike for 3rd servicing in the showroom with some issues which I had in my bike. The mechanic's over there kept my bike for 2 days and they tried to adjust the screw from the carburetor but they failed. Then they pushed that issue on me stating that the carburetor was open outside the market(other than royal Enfield showroom) and the warranty cannot be claimed. they are saying me to pay 6k for the replacement of the item.

this is very bad that the company build showrooms are doing these kind of things and customers were suffering financially.

Dear team,
In our area, drainage Box opened. It's very pathetic. It's dangerous for all living kinds. It's a main road. Plenty of vehicles uses this way & many citizens also... Kindly rectify this. And bring a cement block & close it.

Regards,
AVAHAN MOTORS PVT LTD

Purchased Royal Enfield two wheeler Model Signal on 17 Jan 2020. Even I paid all the changes which are asked by agency, but till date I did not receive R C book, Contacted around 5o times to agency and raised issue with Royal Enfield se vetal times but all in vain.

Sir
I am chandrakanta sahoo purchased classic 350 bs6 model from anmol motors at cuttack on June 2020, although bike insurance validity is 5 years they told me to renew your bike insurance after one year that is on June 2021, and I have paid my insurance with cost of 4150.00 so my complaint is to extend my insurance from 5 years to 6 years though I have paid an extra insurance.

With regards,
Chandrakanta sahoo

I bought classic 350 cc on 15 Apr 21, but after first servicing it frequently giving me staring pblm. And with in 4 months I have to call road side assistance thrice and still the pblm exit. Very disappointing and sad response from Enfield customer care

Dear Sir,

I have purchased Royal Enfield ES 350 black on24 may 2021 from Mahadev motor sector 10 Noida, I am disappointed and frustrated with the quality of product being substandard.

Within 4 months of purchased my bike had to be towed 2 times due to break down first break down within 45 days (and found relay faulty )at 16 July 2021 second today

Till now 2 breakdown within 4 month of the purchased of product just because of horrible quality of product and bad, unskilled services on your service center showrooms

specially Mahadev service center sector 10 Noida,

my life has been and agony due purchase of royal Enfield ES 350 black

Will make sure to give exact and detailed reviews of the horrible quality and service too all my contacts who are thinking of buying your product. Also many of my friends and facing the same problem this particularly royal Enfield electra

Anticipating quick response from the company to resolve the issue. Also the history of towing can be checked from your database Up16CW6086

Best Regards| Intzar Husain|[protected]

Royal Enfield is scamming the booking amount and benefited with interest without delivering the bike to the booked customer, law should intervene and compensate the sufferers

Please do needful

I booked classic 350 at your showroom, its at Bhumkar chowk, wakad, pune.
I was booked in 2nd sep 2021 but still don't get booking confirmation email or message.
Only got one receipt of payment 10000 rs.
I asked, why you are not punching my booking, then she said our showroom code is blocked when its open will punch your order.
These thing need to convey before they are taking my booking amount. Because of late punching i will get bike late.
And for this i am doing follow up, they are not giving any call to convey this message. Very bad service i am feeling now.
My number: [protected], name :kumar gaurav

The customer care executive told me regarding my vehicle delivery that the chassis number has not been generated and he can't guarantee my vehicle delivery between Sept 12-18 as per the REVISED PROMISE. I have shown faith in RE and have been waiting patiently for the vehicle for past 5 months and now I was told it might be delayed further. I could understand for customized vehicles this might be the company strategy as I see non-customized vehicles have been delivered in relatively lesser waiting time.

Request you to kindly adhere to your PROMISED timeline of delivery of the vehicle so that the faith in the brand is restored.

Sir,
I purchased Royal enfield in the month of February 2021 from SG Automobiles Showroom, Raniganj. Two months back I noticed a brown patch right bottom side of petrol tank, a sign of seepage of fuel. I brought it to the notice of service engineer SG Automobiles, but they were ignoring it. Since then I have been watching regularly and confirmed that it is a seepage of fuel. I have been sold the bike with defective petrol tank.

Please replace that fuel tank with a new one. Photos of seepage signs are attached herewith.

With regards,
Dulal Das
Mob [protected]

Booking ID is BKG100073DE00029
I have booked meteor 350 on 10th April. My delivery date was 10th August 2021.
On 10th August 2021, I have shared the revised delivery date of 28th to 31st August 2021.
Till now the Royal Enfield team has no clarity of the delivery date and they are planning to scam the clients so that the prices of the bike increase and they charge the additional amount.
Kindly help to resolve the issue at the earliest.

I had booked my RE Continental GT 650 on April 1st 2021,
And the delivery date was supposed to be June 26th and the vehicle is not yet delivered ;
On Asking for Updates they never give a Proper Update and not receiving calls .
Location : Kodagu, Kushalnagar, Karnataka, 571234
I

I’m Royal Enfield customer 29 August I visited to Royal Enfield service center for my bike malfunction issues the service center incharge take my bike and resolve the problem according to service center my bike problem was solved but when I take delivery my bike from service center but my bike doesn’t start then the service incharge want more time to resolve my bike problem then they damage my bike oxygen sensor then I complained about that problem to RSA TEAM but they can’t solve my problem they take long time for short problem
Dear RE please resolve my problem and try to contact me to resolve my problem

Thank you ..

I came for my 3rd Servicing and had a booked slot at 11:30 am. It is 2 pm now and all the mechanics have gone for lunch and I am still waiting here at the service lounge waiting hopelessly for my Service to end. I did not expect to wait this long. I thought Royal Enfield services were supposed to be easier.