Royal Enfield Complaints & Reviews

Hello,
As i purchased Royal Enfield Himalayan BS6 from Royal Enfield - Roverz Motors, Puthiyakavu in 26 March 2021.

While delivering they not able to give me a good front visor .It was broke at the time of delivery.And they promise me maximum one week for getting it. But until now, after the purchase of 8 months I didn't get my front visor.still using broke visor in a new bike

From the date of purchase my chain has compliant. More than 5 times we repaired chain and there is no positive result for chain compliant.

I am writing you for a better solutions to these two problems.

PLEASE FIND ATTACHED DETAILS

BIKE REG NO : - KL 61 E 8181

OWNER Details : -
HASHIM
HASHIM MANZIL, PANAPPETTY, PORUVAZHY PO, KUNNATHUR, KOLLAM, 690520

MOB : - +[protected]

mail :- [protected]@gmail.com

SHOWROOM Address :-
Royal Enfield - Roverz Motors, Puthiyakavu, Karunagappalli, Kerala 690502 .mob[protected]

DATE OF PURCHASE :-
26 MARCH 2021

We are here for bike service and there is power cut from past half an hour and i am shocked to see that there is no additional support for power in the agency now in this bad humid condition it is very daunting to stand over-here. Sorry to say but this is not a good way to give a service as the Royal Enfield company is a big brand. Kindly provide additional power support i:e Inverter, Dg set so that we will continue the service.

Thanks and regards
Manmeet Singh

Himalayan BS6, Left to First Service in Service Center, after service, bike got delivered without Engine Oil. Problem got noticed next day to customer.

Engine rpm automatically increases and decreases and i visited Royal enfield showroom Ashtavakra ludhiana 4 times . Thry have not solved my problem till yet .

I ordered coustmize helmet from your online store whose order number is[protected] after complaining many times to your customer care that according to your delivery policy you deliver the item in 30 days my order is 15th July 2021 and today date I have not received my order till 26 August 2021 and my order is not being processed online yet only the order is confirmed, if you cannot provide your service in the right time period, then I will be bound to take legal action against you. I have also paid Rs 3200 regarding the order as soon as possible inform me what are the stouts of my order regards Abhinav Chaurasia Advocate

Jadav Raju village.basar .dist nirmal . Telangana phone [protected]

Im Ashish Sharma residing Moradabad, i had purchased Classic ENFIELD 350 on 7th March 2020 from Miglani Enfied store Pili kothi Moradabad(u.p)since last 6 months i havent recieved my Registration papers from the Agency, continious efforts have been made by my self by telephonic and personal visit at the store, All false promises were made by the agency and by mr.Lalit manager, im very much disappointed by the unprofessional work done at this agency..

As i purchased a classic 350 signals storm riders in Nov 2020 from Monga Motors Near Namstey Chownk Karnal. After few days it starts missing and sensor issue in this. i had complained so many times . but no results comes. After repairing the sensor again same problems comes with missing problem too. After these many problems seal of main engeine is leaking and as always still your employees says no issue sir we will fix the seal.
sir with in almost 8-9 months after purchasing i am still facing the issues .
And these issues are increasing day by day. Customer satisfaction with your products and employees is totally 0.
m fed up from your service now.
m investing huge amount RS 2.15 Lacs in this.
Kindly take back your vehicle. Now i am unable to do anything. and give back my money .
You can call me on [protected]

I have booked royal Enfield Himalayan on 18 March 2021 and it's has been 5 months and no delivery made by the company.
The customer support is terrible and did not help consumer with any. When requested for a date for delivery all they reply is a template which is sent again n again and this is been going on for a month

Top main lamp and head lamp not blowing .
Before 1st service also problem available.

Informed to show room peoples also.

After service also problem not solved.

Continuous running condition night time suddenly lamp not blowing it's possible to accident.
My family members feel very bad.

Vehicle quality very worst.

Good day.

Today I went to carry my first service of my RE classic 350 stealth black at Ethiraj Samy Salai Rd, Erukkancheri, Kodungaiyur Royal Enfield showroom.
Asked about free first service to the help desk person. The way he respond is very disgusting. And talking very rudely. As a customer I was very disappointed. To maintain the standard of the brand, RE has to take proper action on specified service centre.

Thanks and regards
Sridhar vijayakumar

RE classic 350. Really fed up with the services. When I took bike for the 1st time, self start wasn't working. They did something and then it started luckily. After 1st service, again had same issue with self start along with that fuel sensor wasn't working properly. I took bike my bike twice to the service centre within a week and then they resolved it. I'm was not using this bike much as I had other bike as backup. Then after 2nd service, within a span of 2 weeks I went to service centre 4 times. Twice for self start issue and then horn wasn't working(mechanic said this issue happens with most of the cms as there is a clip which connects horn wire and usually it gets removed). Next time, the issue is even more serious bike lock after inserting the key was completely broken and it went inside. I couldn't turn it off. Then I left all my important work to repair this to ur useless and inefficient service centre. Where they normally treat cms as sh#t. Usual wait time is 1 to 2 hours whenever I go to ur service centre. They made several scratches, which you guys will charge me in next service in the name of polish. Still, this issue is not resolved. They speak something btwn themselves and provide temporary resolution. Whenever Im riding the bike it is again giving me a noise as if the lock will break anytime. Ur design engineers are the worst in business. Better shutdown all the units and go for something else. U guys are making life miserable for cms after investing lakhs on these useless bikes. It took me time to realise that I have purchased nothing but garbage in lakhs. Atleast return my money for the extended warranty which I paid so that I can deal with local mechanics. I can't visit ur service centre every time and wait there for almost 2 hours and beg someone to attend my issue. And, I'm not ready to do this for twice a well. Because ur service centres oly have trainees who are incapable of doing their jobs. Totally # up cm. I[censored] guys say that we don't sell garbage bikes and there could be a manufacturing defect only with mine, u r most welcome to replace my bike with a better one. Please help me with that process. I'm going to file a legal compliant as well.

Regards,
Jaffrin R
[protected]

I visited service center today for the issue i complain about my bendpipe getting rusted and paint coating peeling of, i will share some video and pic's with you of it below (let me clear 1 thing that guy said 1st that guy said its accidental from bottom it must hv hit breaker or something but no there are no hilly breakers in my area and it was always like this its looking like that because the upper layer from there is removed due to heat like happen with upper side of bendpipe aand even if it hit somewhere than what about upper joint that guy just spray painted that area and its removed due to heat now as you can see now its silver.. the service manager of lamba enterprise just gave a excuse in weird confidence that he wont replace it because its accidental and is not fault( my bike is brand new 9 months old just 3000km driven never met any accident or fall never ever)even if its accident just think for a second even if it is accidental from bottom than what about rust in joint of bendpipe from engine it was rusted too. service center said sir we can paint it back i said 0k thn do just fix it during service 2 week ago . but that paint fade away it was a cheap spray paint (not even matt . my bike is matt stealth black).i paid money for this bike with extended 5 year warrenty and this is what i am getting just after 9 months ? i asked for replacement but that guy called me to service center just to say a lame excuse these guys just want to make money and ruin our money and mood i really want to complain in consumer court about this experience, how can a 9 months old bike get rusted i paid 2.5 lakh from my pocket and you guys cant even change my bendpipe which is your fault its getting rusted idk why i take good care of my bike because i paid from my pocket and that retard guy just said he cant change it he just needed a excuse of that dent to save money

I have purchased royal Enfield strom Rider last January 2021, it's been 8 months after regular service the bike performance not satisfied. Every week I have to go service centre for problem. Continuously getting problems. I dont know how to convey it. I did big mistake by taking royal enfield bike. .
Dr. Vijayan
[protected]@gmail.com

My royal Enfield presure pipe damage before warranty but rewa showroom ashish motor did not respond...Plz resolve..
Contact [protected]

I got my bike from Manmohan autos channdigarh, , i had gone for my bike service to there workshop & after waitinng for half hour the conncerned manager informed me that they ll start the service after half an hour more, , They had deliberatley kept me waitng till 11am & than informed me that it ll take time, , i beeɲ haviɲg problem with the bike but still the owner said that i should get it done from else where & now my bike engiɲe light coming

I bought Thunderbird 350x on august 2019. It is still within warranty period and I have an issue with headlight. It was noticed that vapour is occouing after wet by rain. I took a picture of that on 22/08/2020 and shown to the service centre and requested to change the headlight. The Service manager has told me" the condensation is not that much to change it."
I want to know, why company is not mentioning the quanty of damage in their warranty policy?

My classic signals silencer complaint.showroom team 2 year tel silencer shot but sir iam poor guy I like bullet and loan but this is very sad showroom team very very poor .a
Service time call iam tell my problem but...very sad please help sir new silencer very cost but byeing no cash please help

I have serviced my roayl enfield classic 350 at vellore SRI KALINGAMBAL AUTOS . the worst customer support they had with me they made a mistake while servicing and they couldit take resposiblity and treating customer very badly
SRI KALINGAMBAL AUTOS VELLORE
WORST SERVICE EXPERIENCE KINDLY TAKE ACTION ON THEM PLZZ... they spoil the name and repeations of royal enfield .

Hi i Am Amijit Gaonkar From Karwar, I Have purchased Royal Enfield stealth black BS 6 bike KA 30 W1045 my contact number [protected] .Give me a defected bike, this bike in just 20 to 30 days just 300 km running happened suddenly as its chain sound coming continually, when I was going for servicing Karwar showroom they jst changing any parts and charging me with large amounts when I am going to showroom even they cant findout What is problem that sound how is coming.i went Karwar showroom almost 10 to 15 times regard this problem one time complaint gave also but that time called me and told dont give any complaint and told we will solve without charge that time they just rubber pad changed and taken money for rubber pad 470, always doing like this only. gave damaged chain for me and when i visited showroom Karwar they are always checking and charging amount but telling that not a chain problem and changed so many parts and taken money last 1 year happened, i went Sirsi showroom for third service met Vivek Hegde (service manager) i told him starting to till date what problem happened he is not ready to listen my problem only, he is telling one year happened and now your telling means no use but i told sir i have showed this bike in karwar showroom when i bought after 20 days only but they not gave correct service so i came here ( where i bought bike)but your telling my mistake i[censored] have any douts then i will make conference call with your Karwar service manager but he is not ready to talk telling we dont want what happened previous we cant give replace chain now, like he told, so my request dont buy Royal Enfield bike worst bike in my life also u want to buy Royal Enfield bike my humble request dont buy in Karwar and sirsi u will suffer this 2 showroom blackmark for Royal Enfield.If your helping me means please take this complaint and solve my problem and please take Action on Sumanth (Karwar Service Advisor and vivek Hegde( Sirsi Service manager).if this complaint not solved means i will take action on next level.