Royal Enfield Complaints & Reviews

I parched royal enfield standard 350 july 2019 at jalore achal gawari showroom my bike back side break not work that time i also say this problem so many time but no solve this. my bike number RJ 13 ES 2494 . i also bike services last week pay the bill 5500 but this problem not solve.kindly solve the problem my num [protected].

Dear sirs,

I bought my bullet Thunderbird for service on 28.04.2021 and got serviced and your service advisor Vignesh shet who assured me of getting it done perfectly. After 2 days bike was not able to start and from then asking your so called engineers and giving me false promises that today tomorrow they are coming but to vain. Somebody by Mr . Ali the mechanic calls me when I call Vignesh but again and again giving me false promises. Paying almost Rs 10, 000 and getting such type of response from a reputed showroom never expected.

Hi,
I got a call from royal Enfield on 24june 2021, she said to to visit near service station for small bike check up, I went to Aditi moters service station jaipur rajasthan, they kept me waiting for an hour finally one guy came and checked my bike ignition coil the reading was showing 1. Then guy asked for ignition coil from his colleague he said no.
First guy said agin you will get a call from royal Enfield, nobody has right to waist my time, if ignition coil is not at service station why you are calling us . Very poor service .

Hi Sir,

I did Classic 350 black color bike service from your Authorized service center in Firozabad on 24th June'21.
I have a problem with my bike where the rear tire is touching the guard if the pillion rider sits on the bike, I reached the service center to fix that problem. but they haven't fixed this issue and make the bill of Rs 4500 /- changing both front and rear tire rims and other parts with assurance this will fix the issue.
On 24th June'21 when i reached the service center to collect my bike in the evening they give a fake bill of Rs 4500/- and deducted the same amount from the credit card but I received the SMS from Royal Enfield for this service Rs 3001 /- paid.
This a case of fraud and cheating the customer.
My bike Number is KA51ES8328
Service center attendent Name: Rahul Sharma
Gate Pass-Number: JC[protected]
My Mobile Number: [protected]

Dear sir, ,

I have purchased Royal Enfield Meteor 350 AP39HH1318 in the month of December 2020 from Nellore Rishi Motors.

The problem started within 10 days of purchase and first issues was recall from company to resolve Gear issues. After a few days of this i got the first service. The problems started as below:

1. Vehicle intermittently stops while in riding in traffic. This is dangerous, as some vehicle from back may hit me. The problems persists still even after 2nd service.
2. Severe Mileage drop. Although company claims 30-40 KMPL, bit i still except 30 max. And that too even dropped to 20 or below and i had to surrender the vehicle for 2 days and after that its the same still. Again i went and complained about this along with the other issues. I have used my vehicle with this mileage for about 2-3 weeks.Finally they have arranged a technician fro. HYDERABAD and they concluded the 1st and 2nd problems are due to Petrol mixed with other dissolvable fluids water or kerosene. They cleaned the whole tank and after few days the same problems started again.

I gave the bike for 2nd service and i raised this. After the service, the problems has gone much worse and its worse than before after the second service. The pathetic local service worries me and other customers as well. After the service, the chain was not lubricated. After air filter change, the continued to leak for a week from the seals, i showed them these. There were so many other issues which i cant continue to write here in this forum as it wont end soon.

Specially with the current petrol rates, inspite of addressing these kind of issues, the local service is very negligent and they dont seem to value the bike at all. Despite so many feedbacks they are continuing to be same.

I look for some one from company to gurantee and attend to customers problems. The Royal Enfield is a kind of indian luxury bike which is costing around 2.5 laks and is this the kind of value or service the customers get after purchase? My bikes complete history is available with them.

I dont know how company tracks or checks these kind of issues.Companies should call every customer every 3 months once for atleast 5 years after the purchase and should gather the feed back for proper actions.

Please take this as a serious concern with increasing petrol rates and the problems that exists may pose danger to a life at worst case.

My name is Abdulla tarique,
I have booked RE-HIMALAYAN in the second week of oct 2020 .Then changed my booking to INTERCEPTOR 650 on march second week.when i visit sharpline automotive on that date delivery was promised in approximately with in 30 days.I am on 103rd day on booking INTERCEPTOR 650 and i haven’t recieved anything from the dealer yet.When call them they don’t have any clue about the bike.It’s high time now and coz of long waiting period i am thinking over to cancel the booking.

I need a solution for this problem and these issues should be heard by management

Sir,
I purchased Royal enfield in the month of February 21 from Raniganj Showroom, it has run 1200 km only. But the bike engine switched off automatically after running 15 - 20 minutes. I approached Raniganj Servicing centre on 13 Jun 21. But they won't able to rectify the problem. Every day I am facing the same problem and it takes anather 20 minutes to restart the engine. I am not satisfied with this kind of service. Please do the needful. Tax invoice is attached for your reference.

Dear Rider, The complaint about your Royal Enfield product/service at Ankur Auto Agencies has been registered with the ID :CAS[protected]R2Y1F7, Dated[protected]:19. You'll hear from us shortly. For further queries, call: [protected]

.my bike got accident on dated 6/3/21 and send to particular ANKUR agency same day through RSA assistance but after that so far as my bike did not repair.I am belongs to a rider group but I feel ashamed that if as a rider is receiving service like this than what about the simple consumer. I already talk to asm mohit Singh on dated 07/6/21 regarding bike he told me, give me a week, I talk to him today he told me .Ankur Motors provide purchase order in March month and shared information with asm mohit Singh but so far as no response related to that particular part of bike coming by foot or air since three months.today he told me again that .main dekhta hoon ki kya kar Sakta hoon.

I paid 100000 rs for adnavce after 5 months also not got the product, providing payment details below I need immediately action on below

After facing an accident I needed for the so called Road Side Assistance Service of Royal Enfield, but they only tried to make me a fool

After one day of that incident I reached at Favourride Balasore service centre and there the behavior of the representatives were so irrelevant.

Dear sir,
it is to bring your knowledge that Sachdeva Enterprises who is the dealer of Royal Enfield bikes in district Saharanpur, Uttar Pradesh is worst in providing the services . They take the payment from and didnt provide the bill for the amount paid. They always pretend that their system is out of order so that costumer go without the bill and thus they hide the income and steal the tax. A complaint will be filed in income tax department. if we are paying the amount then we have right to get certificate.
Do the needful.

The customer does not listen to the complaints properly and does not wash the vehicle after service and takes two hundred rupees for the chassis card.

Respected sir,
I would like to inform you that I have registerd a complaint against royal enfield that they had given me other fuel tank in my bullet gun grey 350 but I get no other response and I have registerd the complaint on 15 May bhut not a single response I get I want a strict action against them

No call coming for service

I purchased royal Enfield on 7th of jan 2021.. Still I did not get number plate and RC.. Showroom has been closed forever which is in Dhanbad jharkhand.. Arti automobile...no one is taking action and receiving calls.. They are ignoring.. And not providing my RC and number plate.. They condole only that by the end of month your problem will be resolved by listening this word this been 7th month.. Plz provide my RC, and number plate

Service center not horn problem solved

Dear Royal Enfield,

I have visited the RVS MotoCorp, Vaishali Nagar for the replacement of my Bullet's Chain Sprocket.
The service center are charging 2577/- (Chain Sprocket and Labour charge) for the same.

Dear Sir, my Bullet is not even been completed 1 year.
In less than a year, it covered only 8000 km and when I was riding the bike on 18th April 2021, there found slippage in chains with sound...

I am Abhilash Jain from Gurgaon, Haryana
I have booked Royal Enfield METEOR SuperNova Brown bike, on 05/02/2021 with advance paid Rs.10, 000/-. It has 130 days Completed Still Now I Have Not Received the Bike and Not Getting Any Updates Regarding My Vehicle Delivery Date. Now I am in a helpless situation.
I have mailed the royal Enfield for Cancelation of the Bike Booking and full refund of the booking amount but the repose I got that they will not provide any fund.
My details:
1) Customer name: Abhilash Jain
3) Booking ID & date : BKG003391CD01454 Date:05/02/2021
4) Booking Model: METEOR SuperNova Brown
5) Advance paid: Rs. 10, 000/-
6) Delivery period: 120 days

Dear Royal Enfield,

I have visited the RVS MotoCorp, Vaishali Nagar for the replacement of my Bullet's Chain Sprocket.
The service center are charging 2577/- (Chain Sprocket and Labour charge) for the same.

Dear Sir, my Bullet is not even been completed 1 year.
In less than a year, it covered only 8000km and when I was riding the bike on 18.04.2020, there found slippage in chains with sound and when checked, it found that most of the teethes of sprocket found broken condition.
I bought this bike in 1.5 lacs and for this cost it should give minimum life to it's parts. I think low cost bikes available in market gives more life to parts than this.

I am completely unsatisfied with this. My Bike registration number is RJ14VJ3221.
The photographs showing the broken teethes of sprocket.

Best Regards,
Arun Kumar Jangid
Mobile No.: [protected]

Hi,

I brought my himalayan bike in month of July and since day one the abs switch button is not working I had informed in showroom a lot of time and till not resolved and also the handle of the bike has issue. Within 9 months without any rough use battery is dead, handle need to be replaced and other problem were occured.. I am highly disappointed by bike not because performance but because of service