Royal Enfield Complaints & Reviews

Sells executive has done a false commitment. He said that he had a 5 years full insurance but had taken 10000 for 1 year. Then at the time of delivery he asked for the tip. For that he had given his Google pay number [protected].
Executive name- Sandeep kumar
Dealer name - anjaney ramghar cantt
Ramgarh jharkhand.

On 2020 November 26th, I went to the showroom and booked a Royal Enfield Himalayan (Granite black) and paid an advance amount of ₹10000. And was told that the bike will be delivered within January last or February first week. But it was not done so since the launching was late . Later the delivery was promised within March first week that was also not done. I had already complained about this and all i got was an apology and nothing related to when the motorcycle would be delivered . I recieved a call from showroom asking whether I would like to update my colour preference so I opted for the cheaper Rock red color I was only informed about the price change and nothing more . On 11th March I was informed that the delivery will be done within April first week or so . Now on April 5th, I called up the showroom again and was informed that it'll take some more weeks. Booking id is[protected]

Hello Royal Enfield team,

I bought a Royal Enfield Thunderbird 350x at Madurai (Tamilnadu, India) Showroom on August 2019. I bought this bike with passion and interest. I felt the vibration but thought due to the heavy motor of the 350cc bike the vibration would occur and I checked with the guys in the showroom, and they said the same. Recently I saw your new version of the Meteor 350 model with no vibration and this is the Thunderbird 350x upgrade version.(Specifically released for vibration fix)

You fixed the problem in the new model and what about existing customers like us. Do we need to continue to use our bike with the vibration problem. We spent almost 2 Lakhs for a bike and still riding a bike with this problem.

I am waiting for your response on the problem what we are facing (Vibration) in the Thunderbird 350x model. I need a solution.

Mere bike royal Enfield classic 350 EE h jo Bina resh diye chalti h 1st service k bad ye problem ayi h our is k sound m bhi and is k gear down karne ya lage ne m bhut sound karti h atak jate h is gear 2nd problem fule sensor ki h jo bike on karne p sound ata h fir off ho jata tha lekin ab wo on rahta h our tank m m fule hone p bhi wo light on off hoti h my bike purchased 23 jan 2021 3 months m itni problem Hone lagi h sir service center bhi gya tha kuch help nh ki unho ne
Lamba Enterprise se buy kari thi sir

I went to royal Enfield service center on Kukatpally ramalayam road I told to that person his name was sai he said yes he gave me bike after 9 days and they changed lock set but I not that same lock next day I went to show room again I tell him back wheel getting sound he said not a problem use chain spray I used but sound was getting they changed the lock set for 10 time and they ans was no lock set they taken 12000 but no service done I want severe action on this I want my neat thats y I kept 12k on bike but they break the trust

I am complainning about my royal enfield parts which is on claim .i drop my bike on 5th feb to royal ennfield service centre for claiming.and now 2 months complete but my parts are not coming form company whats is the issue? pls give me my parts early

Dear royal Enfield,

I am Jeevan from Tumkur Karnataka.

I booked vehicle Bullet ES on[protected] and they said you will get vehicle on[protected].Now they said you have to wait 2 more months to get you vehicle.How can I wait still two more months to get vehicle.

Where is the customer satisfaction you are maintain.

Comes to showroom.

Royal Enfield Service Center

Bhagavathi motors Tumkur.

Address:No 6/2, Road, Maralur, Kasaba Hobli, Tumakuru, Karnataka 572105

PH :[protected]

This people don't know want is customer satisfaction and how to treat customer.

Please go through the reviews of this showroom you will not get the one single good review.they spoil Royal Enfield brand name.

Please make needful.

My name Jeevan N
PH :[protected].

I took delivery of CLASSIC 350 orange ember on FEBRUARY 18 /2021 through CVS MOTORS Kammanahalli, Bengaluru.Karnataka.
The bike came with so many issues like gear shifting, loose chain, noise from rear wheel so an.
When contacted the show room they told me that it would be attended during first service.
After first service also problem persist & i raise the complaint regarding the same, then they recall the bike.
Now they are telling that there is serious issue with the rear wheel hub & i will have to wait for 2 or 3 weeks to get the bike in good condition.

Royal Enfield is not the same as before, quality is deteriorated & they are using sub standard parts.
I am very much disappointed with RE.

I brought my bike to the Royal Enfield showroom with Sangam Autos Sahibabad Ghaziabad on 18th February night after the accident. After that insurance survey got completed in the first week of March and got approval as well after that the spare parts also arrived at the service center from Chennai (as per staff in the service center). After that, one month has been passed but there is no sign of delivery of my bike. Every time when I call or approach the service center they come up with a new Excuse. I would like to mention the names of the people with whom I have been interacting.

Mr. Rawat
Mr. Vikas

These two guys are very unprofessional and irresponsible and are of no use. They have only excuses. They are just sitting on their work doing nothing

I want strict action to be taken against the service center as well as the responsible employees.

Dear sir

i have purchase royal infielder Thunderbird i m having silencer problem very offense this is second time the seam problem please look in to it

one time its under warranty thy replace it again seam problem coming

Royal enfield classic 500 fuel pump got damaged 3 times during 2 years. It is really bad . The quality of the pump is very very low. Service center is not supporting the customer regarding the same. Kindly do something to solve this issue..8000 ×3 times= total of 24000 + mechanic charges per 2years..It is really unbearable.

Sir, i have booked meteor supernova 350 on dt.02.02.2021 but till date no update for delivery of my bike

Sir, I have booked RE Himalayan bike on 2nd October, and its been 6months, still i don't hear a single word from the dealer about the delivery of bike. I've communicated the same with RE customer support for many times but no use. At the time of booking the dealer told me that, you'll get your bike in 45 days. After that whenever I call the dealer about my bike delivery, he started saying that winthin a week your bike will be delivered. After completion three months with the same reasons, then he stopped responding to my phone calls.
Now it's been 6months and I'm so much tired of waiting for a bike that too in 2021. I feel such a shame. Whenever the dealer answers my phone call, he tells me that your bike will be delivered within next week for sure. This is happening for the past 3 months.
The dealer was wrong whole time about it's delivery. I think it's true that RE also will get delivery in 9months, i don't know that..!!! Should I wait for three more months.
So Painful.

My booking date: 2/10/2020
Name: Daravath Suman
Dealer details: D.G.Motors, Tirunelveli-627007.

Dear RE,

I got my RE METEOR 350 serviced today on 27 march 2021 from your vatakara service center.
I am really sorry to say that the customer service is very bad. I am sharing the customer lounge cleaning checklist inside the lounge, from there you can understand how they are treating a customer. Even in this pandemic situation lounge is not cleaned for last 5days and the funny part is nobody is bothered. Customers lounge is actually chill out area of their labourers
My service attender was not even shown his face at any time to me. Final briefing of work carried out also was not done. I was totally irritated with their attitude and i left the place without even washing my bike after service

Dear Sir, my classic 350 cc is around 7 years old year ago I found mild crack near side stand and got weld thinking of to replace entire frame but when I have checked the price it was 10000 plus tax. I thought if I go for new one same way it might go for crack after year. I am thinking to rise petition against the company buy this real nature. Kindly suggest what I do.

Dear team,

I booked classic 350, sand colour in Rudraa motors Anna Nagar, chennai on 15/03/2021. Sales executive MR. Tharun committed me bike will be delivered within 3 working days. But after booking he was not attending my calls properly, no follow up. I need my bike delivery on 26/03/2021. Kindly do the needful....

After a long period of waiting I have received my vehicle (HIMALAYAN), ON 15th of March and the dealer (RIDERS ICON, SAIBABA COLONY, COIMBATORE, TAMILNADU)IS NOT GIVING ME THE PAPERS LIKE INSURANCE, TEMPORARY REGISTRATION ETC.Whenever the sales manager is replying tomorrow, tomorrow, tomorrow. What can I do?...

Please call back

Dear RE,

I got my RE thunderbird 350 serviced on 1st march 2021 from your dausa service center.

On 19th march i was travelling and in middle of nowhere my rear disc got stuck. So, i checked my brake oil and shocked to see that it was empty. It means that At the time of service they didn't bother to check the brake oil, i don't understand when customer is paying such a heavy cost for labour charges and your...

I'm complaining about the bad behaviour of RE staff Sunita who sits on counter at RE showroom sector 10 Noida 201301. We booked a motorcycle "Bullet Classic 350 chestnut" for my sister marriage and we told them we will take the delivery on April near about navratri but they continue call my brother in law to take the delivery as the bike has arrived or else they will cancel the booking. My brother in law told me about this so I called the showroom about this and they said they will not call again on that number but they did not stop and call continous basis.
My father was irritated so he decided to take the delivery before the delivery date as they were calling continous to my brother in law so we went to the showroom to take the delivery but they said we delivered the bike to someone else and we do not have the bike at this time. My father whom age is 60 is a high blood pressure patient so he insisted to take the delivery now but RE staff was misbehaving with him I asked them is this kind of customer service you provide, You don't know how to treat a customer. A customer is a god for seller and you are treating us like this. You could easily say sorry to us and nothing would happen. But she only know how to misbehave 😑.

I request royal enfield to take strict action on this, or else I'll post on twitter about this😑

Thanks and regards
ASHISH