Royal Enfield Complaints & Reviews

Very poor service.i alredy.more than 5times complainted the same missing problem.bt still im facing the same missing problem.

As we have called for the status of our meteor the sales person the way he said hum kya gaadi ghar pe nahi banate hai the way of talking to the customer is very rude need to take strict action against the employee

Why not giving me my choosing noumber of my bike ?

Hi this is kaviarasan K, I booked my royal Enfield meteor 350 on Dec 17, 2020 . On the Time of booking the show people said that the bike will be delivered within 30 to 45 days, but still my bike not delivered yet. I went to the showroom 10 times regarding my bike delivery within 2 months . But the show people are always giving false information . Like when I am asking about my bike delivery, your bike will be deliver next, next month, Feb first week, Feb last week, march first week, march 10 th, but today they are telling may first week . This thing makes me to mental depression . At the time of booking they said bike will be deliver within one month, so that only I booked royal Enfield, otherwise I will go any other company bikes, I already mailed to the royal Enfield support team, they are also doing the same thing, still my bike not delivered, I paid 10000 rs for the bike booking as advance . Take this complaint as serious, because many people facing this problem in Enfield bike delivery, the are giving false information for their customers for booking, after that they are saying like this .

Dear Sir/Mam,

We have purchased a vehicle in Sri Venkateshwara Bike Zone on November 2019, TN 09 CU 1229. Reg Mobile No [protected]. but now the chain was broken, with in a year how it is possible. we ask in showroom they didn't response properly. we need a solution for this concern.

2017 I buy 350 cc Ash White classic bike. 4years I serviced in Enfield show room service only. Check my service history. Maximum service in Redils AKG showroom. Every time they serviced and changed some spares. But bike problems are not solved. Repeated issues in my bike. Last November I have a issue in clatch assembly issue. I changed the full assembly, again this month I given the service . The service person told again clatch assembly issue. I need to help, please support

I purchased my RE 350 classic on November 29, 2019 from SOLITAIRE AUTOMOTIVE, SECTOR 62, NOIDA. Due to COVID-19 pandemic lockdown, RE changed the schedule for bike servicing for everyone as which was not notified to their customers. I got a call from the dealer and they told me that your bike service is due you have to get it done asap as there was some change in RE SERVICE GUIDELINES. The second service was done in August 2020. I called them twice and thrice in February 2021 and they said they will call me back. I didn't received any call from them for over 10 days and then I called them back to know about the my bike's 3rd service appointment and fix it. It was really shocking to hear from them that my bike's 3rd service has been lapsed november. I don't know when they called me according to them at that time. They shared some CRM screenshot which was manually entered and they even don't have backup or proof of system generated call. When they need a feedback of customer by sending a message, they called me and messaged me around 10-15 times in 2 days but for service just 1-2 calls in a month and no notification thru any text message. Now, the warranty of my bike will be compromised. Who is responsible for this negligence? There are lots customers who are suffering from these kind of negligence done by the companies.

Hi, this is Hitesh.

It is stated that I have purchased a Royal Enfield classic 350 BS 6 bike in January 2021. The bike was running well before service. The FIRST service of the bike is done on 555 km dated 2.3.2021. Today (6.3.2021), the bike started having problems. I feel a noise and stopping of engine in running then I visit Royal Enfield service station Kurukshetra. The technician told me these problems are inhabited, but you have to run bike 100, 200 kilometres more to get a loud voice. When there will be loud sound, we will change it but now we will not change this pump.

After consulting another technician, they have changed the fuel pump. You stay relaxed and go home.

After 20 mins the engine was shutting down and getting another noise that was coming from the head of the bike.

I complained to the technician for this problem to Kurukshetra service station. They have told me to come on Monday. My problem should be solved at one time so that I can concentrate on my studies and not on the circle of machinic. I am not satisfied with the service that I provide me at service station Kurukshetra. I am not free and I have not enough time to visit again and again in Royal Enfield service station Kurukshetra.

If this bike is not right then I have to change the bike.

I am interested of buying royal Enfield, bullet 350 es jet black colour
But showroom persons telling me, it's compulsory.

Purchased a helmet from your online stores on 18 Feb.
It is now 17 days since I made my purchase, but I have still not received my order.
Have contacted your call center and have send several emails to your support team who keep repeating that the order has been dispatched and I should receive the order in 24 hours. This has been going on for the last couple of days.
I am absolutely feed up frustrated with what is going on.
My order #[protected]
Could you please assist by having by order delivered at the earliest
Regards
Alexy John
[protected]

Dynamic Motors, Dhubri, Assam dealer of Royal Enfield take 10k from me in the date of 28 th February 2021, for booking Royal Enfield Moteor 350 but they tell me that bike not bookable, then I refused to take another version of Royal Enfield but they want to refund my 10k which transfer from my bank .
But today 6 th March they didn't refund my money .
So I want my 10k as soon as possible and want punish them for their Froudness .

Sir/ Madam,

I have booked Stealth Black bike on 08 Feb 2021 from Royal Enfield Company.

I have deposited PO, Insurance fees and RTO fees on 25 Feb 2021 with Aadhar Card, PAN card, Light Bill etc.

They promised to me bike will be delivered upto 01 week.

But has not been received any reply and bike till date.

This is for your information and further necessary action please.

Thank and Regards
Pradip Rahane
Mob No [protected]/ [protected]

Really bad approach from service advisors, they have no responsibility. Really bad experience.

Sir,
I am complaining here regarding the delivery of meteor 350.I have booked the bike on 14 th november 2020 and tentative date for deliverg is Jan 13, 2021 and everytime at call at the agency they gave me time for another week and this is still going . Its around now 4 months and still they dont tell how much it is going to take for the delivery or about the exact date.i habe shared the booking id in the photo also.kindly look into the matter.

Dear sir
This is mohd Afaq bike registration number DL3SEN2230 my bike battery not working properly self start is a big problem for me I have chacked my battery amaron service center they advise me that head light turn off .why I head light turn off
I use last year I never head light turn off I want to change my battery
I have to start with kick
Please solve my problem as soon as possible

I have purchased a classic 350 bike vide invoice no INV009271CD00280 dt 17/02/2021. from Universal traders, Chinsurah, Hooghly, West Bengal, 712102.The chasis no. ME3U3S5F2MB107932, Engine no.U3S5F1MB726593, Model=VCDZ60SB, CRM No=[protected].
After seven days at the time of washing the bike i found a marked faded colour area on the bike. I informed the dealer and shown that area. But they informed me that at time of first servicing if the faded area will increase it will be changed.
But sir how can it possible that the dealer handed over a disputed bike to a new customer.Sir, why should I bought a new precious and renouned bike which is disputed. Sir it also became a prestigious matter to my family.
Sir I think that you kindly take necessary action and replace the bike as early as possible.
With regards,
Puspendu Ghosh.

Hi Team,

For past 2-3 Months I have been struggling with my bike due to the faulty battery . Two times I have used road side assistance and toed the bike as well for servicing. Everytime they will start the bike somehow and say that the bike is fine and after 10 days again the bike stops in the middle of nowhere. I don't think so, this is a good sign for royal Enfield.

I have asked so many times to replace the battery as it's in the warranty only but everyone is giving absurd reasons. If a bike has stopped 2-3 times in between the road don't you think it's time the accept the issue and make changes.

I need immediate assistance on this matter and get the battery replaced ASAP. My bike is already with you in the service center.

Bike number: KA51HM5108

Please contact me and get this sorted out. Such a big company and such bad service till now. Really Disappointed.

Siddhant raj Dwivedi
[protected]

The guy Mahadev is calling us trying to cover Royal Enfield fault. Saying that your battery can't be changed once the guarantee is finish and I pay then only they will determine and acknowledge there fault and change battery.

Also, all petrol in my vehicle is empty I gave it with 2 ltrs and now they are saying that without petrol nothing can be done.

I have proofs and receipt for everything along with call recordings with the service center people.

Please contact me asap unless I will be forced to take big action.

Thank you

There is some extra issue related to front suspension occurred after service that’s why I am feeling so uncomfortable during off rode ride. Above 10kmps it’s feeling so uncomfortable.
Before service all was good.

I had dropped my royal enfield bike at Luha automative calicut for changing the chasis of my vehicle damged due to an accident. I had submitted all the clearence papers from rto and insurance. Then also they are nit dealing with it seriously as it is an insurance claim. I heard from an employee accidently that they had used the chasis ordered for me for other bike of the relative of employee at aluha automative which was dropped after 1 month I had dropped mine. Such a ### dealer. Really disappointed with dealers of royal enfiled.

Dear sir I bought a royal enfiled 350 classic from Jaypee motor allha bad but till date my vehcle is not Registered in arto office when I already pay registrration fee and other charges
So please consider at my complain and resolve it purchase date 28 11 2020
Thanking you
Surendra yadav
[protected]
[protected]