Royal Enfield Complaints & Reviews

2017 I buy 350 cc Ash White classic bike. 4years I serviced in Enfield show room service only. Check my service history. Maximum service in Redils AKG showroom. Every time they serviced and changed some spares. But bike problems are not solved. Repeated issues in my bike. Last November I have a issue in clatch assembly issue. I changed the full assembly, again this month I given the service . The service person told again clatch assembly issue. I need to help, please support

I purchased my RE 350 classic on November 29, 2019 from SOLITAIRE AUTOMOTIVE, SECTOR 62, NOIDA. Due to COVID-19 pandemic lockdown, RE changed the schedule for bike servicing for everyone as which was not notified to their customers. I got a call from the dealer and they told me that your bike service is due you have to get it done asap as there was some change in RE SERVICE GUIDELINES. The second service was done in August 2020. I called them twice and thrice in February 2021 and they said they will call me back. I didn't received any call from them for over 10 days and then I called them back to know about the my bike's 3rd service appointment and fix it. It was really shocking to hear from them that my bike's 3rd service has been lapsed november. I don't know when they called me according to them at that time. They shared some CRM screenshot which was manually entered and they even don't have backup or proof of system generated call. When they need a feedback of customer by sending a message, they called me and messaged me around 10-15 times in 2 days but for service just 1-2 calls in a month and no notification thru any text message. Now, the warranty of my bike will be compromised. Who is responsible for this negligence? There are lots customers who are suffering from these kind of negligence done by the companies.

Hi, this is Hitesh.

It is stated that I have purchased a Royal Enfield classic 350 BS 6 bike in January 2021. The bike was running well before service. The FIRST service of the bike is done on 555 km dated 2.3.2021. Today (6.3.2021), the bike started having problems. I feel a noise and stopping of engine in running then I visit Royal Enfield service station Kurukshetra. The technician told me these problems are inhabited, but you have to run bike 100, 200 kilometres more to get a loud voice. When there will be loud sound, we will change it but now we will not change this pump.

After consulting another technician, they have changed the fuel pump. You stay relaxed and go home.

After 20 mins the engine was shutting down and getting another noise that was coming from the head of the bike.

I complained to the technician for this problem to Kurukshetra service station. They have told me to come on Monday. My problem should be solved at one time so that I can concentrate on my studies and not on the circle of machinic. I am not satisfied with the service that I provide me at service station Kurukshetra. I am not free and I have not enough time to visit again and again in Royal Enfield service station Kurukshetra.

If this bike is not right then I have to change the bike.

I am interested of buying royal Enfield, bullet 350 es jet black colour
But showroom persons telling me, it's compulsory.

Purchased a helmet from your online stores on 18 Feb.
It is now 17 days since I made my purchase, but I have still not received my order.
Have contacted your call center and have send several emails to your support team who keep repeating that the order has been dispatched and I should receive the order in 24 hours. This has been going on for the last couple of days.
I am absolutely feed up frustrated with what is going on.
My order #[protected]
Could you please assist by having by order delivered at the earliest
Regards
Alexy John
[protected]

Dynamic Motors, Dhubri, Assam dealer of Royal Enfield take 10k from me in the date of 28 th February 2021, for booking Royal Enfield Moteor 350 but they tell me that bike not bookable, then I refused to take another version of Royal Enfield but they want to refund my 10k which transfer from my bank .
But today 6 th March they didn't refund my money .
So I want my 10k as soon as possible and want punish them for their Froudness .

Sir/ Madam,

I have booked Stealth Black bike on 08 Feb 2021 from Royal Enfield Company.

I have deposited PO, Insurance fees and RTO fees on 25 Feb 2021 with Aadhar Card, PAN card, Light Bill etc.

They promised to me bike will be delivered upto 01 week.

But has not been received any reply and bike till date.

This is for your information and further necessary action please.

Thank and Regards
Pradip Rahane
Mob No [protected]/ [protected]

Really bad approach from service advisors, they have no responsibility. Really bad experience.

Sir,
I am complaining here regarding the delivery of meteor 350.I have booked the bike on 14 th november 2020 and tentative date for deliverg is Jan 13, 2021 and everytime at call at the agency they gave me time for another week and this is still going . Its around now 4 months and still they dont tell how much it is going to take for the delivery or about the exact date.i habe shared the booking id in the photo also.kindly look into the matter.

Dear sir
This is mohd Afaq bike registration number DL3SEN2230 my bike battery not working properly self start is a big problem for me I have chacked my battery amaron service center they advise me that head light turn off .why I head light turn off
I use last year I never head light turn off I want to change my battery
I have to start with kick
Please solve my problem as soon as possible

I have purchased a classic 350 bike vide invoice no INV009271CD00280 dt 17/02/2021. from Universal traders, Chinsurah, Hooghly, West Bengal, 712102.The chasis no. ME3U3S5F2MB107932, Engine no.U3S5F1MB726593, Model=VCDZ60SB, CRM No=[protected].
After seven days at the time of washing the bike i found a marked faded colour area on the bike. I informed the dealer and shown that area. But they informed me that at time of first servicing if the faded area will increase it will be changed.
But sir how can it possible that the dealer handed over a disputed bike to a new customer.Sir, why should I bought a new precious and renouned bike which is disputed. Sir it also became a prestigious matter to my family.
Sir I think that you kindly take necessary action and replace the bike as early as possible.
With regards,
Puspendu Ghosh.

Hi Team,

For past 2-3 Months I have been struggling with my bike due to the faulty battery . Two times I have used road side assistance and toed the bike as well for servicing. Everytime they will start the bike somehow and say that the bike is fine and after 10 days again the bike stops in the middle of nowhere. I don't think so, this is a good sign for royal Enfield.

I have asked so many times to replace the battery as it's in the warranty only but everyone is giving absurd reasons. If a bike has stopped 2-3 times in between the road don't you think it's time the accept the issue and make changes.

I need immediate assistance on this matter and get the battery replaced ASAP. My bike is already with you in the service center.

Bike number: KA51HM5108

Please contact me and get this sorted out. Such a big company and such bad service till now. Really Disappointed.

Siddhant raj Dwivedi
[protected]

The guy Mahadev is calling us trying to cover Royal Enfield fault. Saying that your battery can't be changed once the guarantee is finish and I pay then only they will determine and acknowledge there fault and change battery.

Also, all petrol in my vehicle is empty I gave it with 2 ltrs and now they are saying that without petrol nothing can be done.

I have proofs and receipt for everything along with call recordings with the service center people.

Please contact me asap unless I will be forced to take big action.

Thank you

There is some extra issue related to front suspension occurred after service that’s why I am feeling so uncomfortable during off rode ride. Above 10kmps it’s feeling so uncomfortable.
Before service all was good.

I had dropped my royal enfield bike at Luha automative calicut for changing the chasis of my vehicle damged due to an accident. I had submitted all the clearence papers from rto and insurance. Then also they are nit dealing with it seriously as it is an insurance claim. I heard from an employee accidently that they had used the chasis ordered for me for other bike of the relative of employee at aluha automative which was dropped after 1 month I had dropped mine. Such a ### dealer. Really disappointed with dealers of royal enfiled.

Dear sir I bought a royal enfiled 350 classic from Jaypee motor allha bad but till date my vehcle is not Registered in arto office when I already pay registrration fee and other charges
So please consider at my complain and resolve it purchase date 28 11 2020
Thanking you
Surendra yadav
[protected]
[protected]

Hi team,

I have purchased Royal enfield classic 350 BS VI on 19th of November. And since last 3 months I am facing issue in my bike as it stops in first and second gear automatically in traffic. I have faced serious issues on road regarding this. I explained the problem to service center guys but it remain unresolved after 3 services.

The service center guys informed this is due to petrol level which is not the case as I am facing the same issue even if the level of petrol is below the bar mentioned by them. Moreover I know people who have purchased this bike and are not facing any such issues.

After spending a huge amount of 214000 on this bike if these issues cannot be resolved I don't think it is worth it. Kindly resolve my query as soon as possible.

Hiii,
I have punched a bike with bike accessories from manzil motors Gurgaon sec 16, so they said me that I have 2 years of warranty on accessories after 1 year the leg guard was broken because of covid 19 i did’t call to store after that I called so they said that the leg guard out of stock and ask to call after 10 to 15 days after that I call him after 12 day so hi want again 10-15 days now after 2.5 months they don’t replace my leg guard they are lying to me every time. Please help me for that...

Manoj Kumar verma
[protected]

Actually i had given my desert storm for servicing. I asked the them to send the scope of work n charges. After a few days i got a message from them that your bike is ready to dispatch. And amount you have to pay is Rs 41, 132. But when i am visiting the service center they told me to pay Rs 89, 000. But after negotiation they reduce the price to Rs 73, 132. But i feel they cheated me . And i want to file my complain against them in consumer court.
My contact mail id is [protected]@gmail.com

Good evening,
I'm using Royal Enfield 500 stealth black 500 bs4. I'm facing pickup problem in my bike so I gave my bike to Velan service center to rectify the problem on 09/02/2021 but till date. I didn't receive my bike.they told me that they didn't receive a fuel injector from company.My question is how much time to manufacture and delivery that product to service center from the demand date.. Already 19 days gone...if a authorised service centre take this much time then...

Dear Sir/Madam, my name is Suriya from Ponneri, Tirupattur district. I own Classic 350 gun metal (TN83 D 1068) Here I am writing this mail to explain you about a bad experience which I’m continually facing in your service station which is located in Tirupattur (AVS Royal Enfield). I’m really unhappy with their response and service, I would like to let you know that what made me feel so worried. please read below mentioned incidents which I have experienced in your district showroom.

Incident 01:
I bought my classic 350 in August 27th 2020 from AVS Royal Enfield showroom, I faced issue with my Bullet’s bumper so I have returned it for warranty replacement in the month of November. After a Long long battle with the showroom people I received my replacement bumper yesterday. (Last week bike met with an accident and fuel tank got damaged) if bumper is given before ..!!!?

Incident 02:

One week ago (12th FEB) my classic 350 met with an accident and I have taken my vehicle to your Royal Enfield showroom which is located in Vaniyambadi. The respective staffs in Vaniyambadi showroom are asked me to contact Tirupattur showroom for Insurance claiming, next day I visited Tirupattur showroom and successfully applied for the claim. And then the service guy asked me to bring the two wheeler to their service centre for further move, so done the same. 23rd evening I visited showroom for get back my bullet but they said that billing counter has closed ( 6PM) so I visited next day (24th FEB) at 11 PM after long long longggg wait I got the bike at 2.30PM, here the real drama begins when I’m trying to pay my bill 21 thousand and 590 rupees through my debit card they have asked me to pay extra 2.5 percent so I went out to withdraw money from ATM but there is no money in ATMs around Tirupattur bus station so I returned back to the showroom and agreed to pay 2.5 percent extra, but still they have suggested me to withdraw cash, and they pointed particular atm to withdraw money and I too did the same..!! Here I have few questions, firstly why Royal Enfield showroom didn’t accept online payment..?
Second why are you collecting 2.5 percent for debit card ( not a credit card).? Collecting additional service charges for debit card swiping is illegal according to the RBI.
Even after saying okay to pay the extra service charge why they’re suggesting us to withdraw money..??

Incident 03.
After so many troubles I got my bike back. While I’m riding back to home, I realised some cables (above engine) are not connected with the plugs and it has started to dance with the bike shakes (image attached) And I found some other problems too
Unable to hand lock, and the bike indicators front and back fail to function. In this mail I attached the image and video for your reference.

Incident 04:
Yesterday evening itself I contacted the Tirupattur showroom respective staffs, and informed about the issue. They regret and asked me to visit nearest showroom which is located in Vaniyambadi and finally this morning I visited the showroom in Vaniyambadi until 1 o’clock there is no mechanic so I left my bike in showroom and came back to home. Till now there is no update on my bike. I’m highly disappointed, dissatisfied, irritated, disgusted with the service. Will you please fix these troubles..? Actually I planned to suggest meteor 350 to my friend but with these bad experiences hereafter I won’t really refer anyone. Thank you.