Royal Enfield Complaints & Reviews

Actually i had given my desert storm for servicing. I asked the them to send the scope of work n charges. After a few days i got a message from them that your bike is ready to dispatch. And amount you have to pay is Rs 41, 132. But when i am visiting the service center they told me to pay Rs 89, 000. But after negotiation they reduce the price to Rs 73, 132. But i feel they cheated me . And i want to file my complain against them in consumer court.
My contact mail id is [protected]@gmail.com

Good evening,
I'm using Royal Enfield 500 stealth black 500 bs4. I'm facing pickup problem in my bike so I gave my bike to Velan service center to rectify the problem on 09/02/2021 but till date. I didn't receive my bike.they told me that they didn't receive a fuel injector from company.My question is how much time to manufacture and delivery that product to service center from the demand date.. Already 19 days gone...if a authorised service centre take this much time then...

Dear Sir/Madam, my name is Suriya from Ponneri, Tirupattur district. I own Classic 350 gun metal (TN83 D 1068) Here I am writing this mail to explain you about a bad experience which I’m continually facing in your service station which is located in Tirupattur (AVS Royal Enfield). I’m really unhappy with their response and service, I would like to let you know that what made me feel so worried. please read below mentioned incidents which I have experienced in your district showroom.

Incident 01:
I bought my classic 350 in August 27th 2020 from AVS Royal Enfield showroom, I faced issue with my Bullet’s bumper so I have returned it for warranty replacement in the month of November. After a Long long battle with the showroom people I received my replacement bumper yesterday. (Last week bike met with an accident and fuel tank got damaged) if bumper is given before ..!!!?

Incident 02:

One week ago (12th FEB) my classic 350 met with an accident and I have taken my vehicle to your Royal Enfield showroom which is located in Vaniyambadi. The respective staffs in Vaniyambadi showroom are asked me to contact Tirupattur showroom for Insurance claiming, next day I visited Tirupattur showroom and successfully applied for the claim. And then the service guy asked me to bring the two wheeler to their service centre for further move, so done the same. 23rd evening I visited showroom for get back my bullet but they said that billing counter has closed ( 6PM) so I visited next day (24th FEB) at 11 PM after long long longggg wait I got the bike at 2.30PM, here the real drama begins when I’m trying to pay my bill 21 thousand and 590 rupees through my debit card they have asked me to pay extra 2.5 percent so I went out to withdraw money from ATM but there is no money in ATMs around Tirupattur bus station so I returned back to the showroom and agreed to pay 2.5 percent extra, but still they have suggested me to withdraw cash, and they pointed particular atm to withdraw money and I too did the same..!! Here I have few questions, firstly why Royal Enfield showroom didn’t accept online payment..?
Second why are you collecting 2.5 percent for debit card ( not a credit card).? Collecting additional service charges for debit card swiping is illegal according to the RBI.
Even after saying okay to pay the extra service charge why they’re suggesting us to withdraw money..??

Incident 03.
After so many troubles I got my bike back. While I’m riding back to home, I realised some cables (above engine) are not connected with the plugs and it has started to dance with the bike shakes (image attached) And I found some other problems too
Unable to hand lock, and the bike indicators front and back fail to function. In this mail I attached the image and video for your reference.

Incident 04:
Yesterday evening itself I contacted the Tirupattur showroom respective staffs, and informed about the issue. They regret and asked me to visit nearest showroom which is located in Vaniyambadi and finally this morning I visited the showroom in Vaniyambadi until 1 o’clock there is no mechanic so I left my bike in showroom and came back to home. Till now there is no update on my bike. I’m highly disappointed, dissatisfied, irritated, disgusted with the service. Will you please fix these troubles..? Actually I planned to suggest meteor 350 to my friend but with these bad experiences hereafter I won’t really refer anyone. Thank you.

My name is Sherin John. I bought Himayalan BS6 Sleet Grey in January 7, 2021 from Tags Bikes, Kuriachira, Thrissur, Kerala and registered in KL08BW2236 under Thrissur RTO. From Day 1 onwards this vehicle started to make complaints. In first week itself, this vehicle became breakdown. It was not self starting. I took on road assistance along with this vehicle. So i called them for assistance. But nobody shown up and myself towed my vehicle to showroom. They did some repairs and gave back the vehicle. After that while applying rear break, a kind of scratching noise started to come. I contacted showroom and gave my vehicle for repair. After one day, they gave me the vehicle. They told me it is because of the dust in the brake system. But after one or two days this annoying noise again started to come while i apply rear brake. I gave this vehicle for servicing for this same issue for like 3 or 4 times. Still they're not able to rectify this issue.

I'm really fed up with this vehicle. I bought this vehicle with my hard earned money. I paid around Rs. 2.5 lakhs and you guys giving me these kind of ### vehicle. I already contacted my friend who is one of the advocates in Kerala high court. We are planned to move legally. I'm really fed up with this vehicle. I bought this vehicle with so much expectations. You guys really ruined it by giving me these kind of worse experience. I don't want this vehicle anymore. I'm planning to make a stage and put this vehicle infront of that showroom and planned to show other peoples what kind of motorcycles you're selling. I already contacted two youtubers to make other peoples aware of this issue through social media and i will share all the call recordings and service bills about this issue in social media.

Within 1.5 months of time, i visited your showroom like 7 or 8 times to resolve this issue. The vehicle you gave me is a defective one. From starting onwards it was showing those defects. I don't want this defective piece. I want you guys to replace this vehicle with a new good vehicle.

Hi,
Am using gunmetal grey 2019 model BSIV engine. First i loved to ride with my bullet. It's amazing. Driven km 20500 till date . At 13000 km my bike silencer got rusted inside (mufler got rusted). If we raise rpm they came out like a powdered form. I complaint in royal Enfield support mail. They said me to visit nearest service center to claim waranty. i did what they said. They took complete vehicle photo with frame number. after one week i make a call to that service center, they replied as this damage not comes under warranty. I don't know why they said like this. Actually there is no damage in outside. But internally happened means that is product defects right. I completely disgusting to use royal Enfield bikes now.

Sir

I have booked Royal Enfield classic 350 Gunmetal grey from Gurgaon
in nov 2020 with token amount of Rs 10000 in name of Mr.Sadi
Ram .
I wanted to purchase the bike through CSD so we deposited Rs 147405 in 02/2021 in the mean time prices got hiked for the bike so we again deposited balance amount of Rs 1600 on 25/01/2021 dealer told that one LS order is generated then it wont need to deposit the increase price and LS was deposited to dealer on 13/02/2021, So today when I Called for delivery they told that prices are increased and you have to deposit the increase price this is totally unacceptable, as it was promised that once Ls order is generated then increase in prices wont affect you .

The Royal Enfield

Sub: Royal Enfield bike delivered with manufacturing defect and registering complaint thereof.

Sir,
I am penning this letter with deep sense of anguish, annoyance, shock and disbelief.
I Kamal Radhwani, always had a passion to own a Royal Enfield bike all these years.
My dream came true when I purchased Royal Enfield bike Model No: Classic 350 REDDITICH RED
Chassis...

I ordered helmet in royal enfield site ... 48days over not received the product still.. And no confirmation too ... Hell like service ...

R/sir,
From the first day itself i received defect piece crom Royal Enfield.
I had purchased the royal enfield from you and now the mudguard paint is removing in large aspect.
But kathua agency(owner) always tel this is not covered in warranty. I had already replaced the mudguard, i think they had replaced with the old defected one and painted with black pen and provide me and said this is the new mudguard.
I am attaching the pics of the mudguard. Please do the needful. As after sometime it wil remove completely then what i will do sir.
I am very upset with the service provided with your company. Please replace my mudguard.

Thanks and regards
Tejpaul singh
[protected]

R/sir,
From the first day itself i received defect piece crom Royal Enfield.
I had purchased the royal enfield from you and now the mudguard paint is removing in large aspect.
But kathua agency(owner) always tel this is not covered in warranty.
I am attaching the pics of the mudguard. Please do the needful. As after sometime it wil remove completely then what i will do sir.
I am very upset with the service provided with your company. Please replace my mudguard.

Thanks and regards
Tejpaul singh
[protected]

Dear
Sir when I started my bike it make a " kit kit" sound for first 5 minutes.
Some time also during jurny.
Macanic said that it is due to hydrolic pump.
Sir kindly give me solution
Otherwise I will sell my bike
Thank you

First wait for 1 hour to get job card ready..and then wait for 1 hour to collect the bike..waiting for an hour for washing

I have booked meteor 350 steller black on 02.02.21 from Shahilaenfield, Six mile, Guwahati, Assam. Paid the booking amount 10000 via NEFT. And the same was cancelled on 08.02.21 due to my health issue(ortho doctor restriction) . I have e mailed to Shahilaenfield for 2 time but still i did not received back my booking amount.
Details of booking-Samar Saikia
DOB-02.02.21
Amount paid.10000/-
Booking ID-BKG003805CD01686
Bike-Meteor steller black 350cc.

When i called the accountant Mr. Abhijit Hazarika i did not get satisfactory response.
So, kindly help me to get back my booking amount at the earliest. And the resoponse should be improve and convenient for the customer in future.

Regards,
Samar saikia
Sivasagar,
[protected]
Email. [protected]@gmail.com

I met with an accident on last month 12 and I give the bike to service center for repair on 15 and now its more than 36days still the bike isn't repaired, because the parts isn't delivered yet..

My Royal Enfield Thunderbird bike was given at Sri Venkateswara Bike Zone, Pallikaranai, Chennai 600100 in the year 2020 and January 2021 for overall servicing.

On both occasions, I had to take my bike back to them three times as they failed to meet our requirements and had also not fixed the minor repair works each time. Despite repeated follow-up calls, they also delayed in picking up the bike for servicing.

Recently, as there was starting problem & minor issues with the brake, I approached them to fix these and do an overall servicing too. They charged Rs. 6, 551/- (bills attached). But I had to take the bike back to them as the brake issue had not been fixed though they had confirmed that all works have been completed. Upon collecting the bike second time, I again found that it has been left unattended. When I went back to them the third time, they demanded another Rs. 6, 050/- (screen shot of whatsApp msg) for certain other repair works. I brought back the bike without doing anything as I informed them that I will pay only for the spare parts and not labor charges as they had not completed all works on both occasions.

I would have been happy if they had done the work for the money paid by me instead of looting money from me and cheating me without doing the services required.

My experience with them on both occasions (in 2020 & 2021) has been very disappointing and request that the amount paid in 2021 be refunded as they had taken money from me without doing as required.

My Enfield CLASSIC 350 ABS- SIGNALS AIRBORNE BLUE is having a warranty until September this year (September 2021). I have two issues to bring in to your attention,

1. On the second month of the purchase while adjusting the left sight mirror, it got broken (The mirror got detached from the handle- picture attached) and I approached the dealer for the replacement under the warranty but they denied it.

2. Again this month (February 2021) during the service, they said the the sprocket and the chain should be changed and I should pay the cost for the same. I don't understand the way they deal the customers. The bike has only run under 8000 km so far . I wonder why they are asking me to pay money for that even when I have the warranty for all these items valid till September 2021.

Dealer Name: ROVERZ MOTORS, PUTHIYAKAVU, KOLLAM, KERALA.

I request for a speedy resolution of the issues as they seem cheating people.

Dear sir,

As I had huge wish of riding a Himalayan sleet 411cc with that wish I had booked the same model in ‘Niran motors’ Manglore. The same people took the booking and advance of 10000₹ on 02/11/2020, and gave commitment of delivering bike on Jan-2021. But till the date commenced no information or no intimation after the target date they have called and informed that this perticular model production only...

I have 4 vechile of royal enfield but 1 vechile 2 years ago purchased that vechile chasses automatically broken.but our latur, maharashta delar is not support and they say that vechile is out of waranty.this is not fare....

I booked the Royal Enfield Meteor 350 Fireball Black on December 28, 2020 at Riders Ikon, Mettupalayam Road in Coimbatore. On January 15, 2021 they agreed to deliver the vehicle. But in the meantime when I was registering with 10000 rupees, I received an email from your company that the vehicle would be delivered only on 12th February 2021. When I approached the company regarding your mail they said don't worry sir, company mail will be the same, but of course they promised me to deliver the on 15th January. But still whenever I call Mr.Amal Ranjit Singh, sales manager, I din’t get the right answer from him, I don’t know when I will get the vehicle. Enfield's mail also shows that I will receive the vehicle on February 12th. Until now I have not received any call from your dealer riders icon company. I am very disappointed in your service

Engine oil is very low given in vehicle, would not it damage the engine