Royal Enfield Complaints & Reviews

My name is Sherin John. I bought Himayalan BS6 Sleet Grey in January 7, 2021 from Tags Bikes, Kuriachira, Thrissur, Kerala and registered in KL08BW2236 under Thrissur RTO. From Day 1 onwards this vehicle started to make complaints. In first week itself, this vehicle became breakdown. It was not self starting. I took on road assistance along with this vehicle. So i called them for assistance. But nobody shown up and myself towed my vehicle to showroom. They did some repairs and gave back the vehicle. After that while applying rear break, a kind of scratching noise started to come. I contacted showroom and gave my vehicle for repair. After one day, they gave me the vehicle. They told me it is because of the dust in the brake system. But after one or two days this annoying noise again started to come while i apply rear brake. I gave this vehicle for servicing for this same issue for like 3 or 4 times. Still they're not able to rectify this issue.

I'm really fed up with this vehicle. I bought this vehicle with my hard earned money. I paid around Rs. 2.5 lakhs and you guys giving me these kind of ### vehicle. I already contacted my friend who is one of the advocates in Kerala high court. We are planned to move legally. I'm really fed up with this vehicle. I bought this vehicle with so much expectations. You guys really ruined it by giving me these kind of worse experience. I don't want this vehicle anymore. I'm planning to make a stage and put this vehicle infront of that showroom and planned to show other peoples what kind of motorcycles you're selling. I already contacted two youtubers to make other peoples aware of this issue through social media and i will share all the call recordings and service bills about this issue in social media.

Within 1.5 months of time, i visited your showroom like 7 or 8 times to resolve this issue. The vehicle you gave me is a defective one. From starting onwards it was showing those defects. I don't want this defective piece. I want you guys to replace this vehicle with a new good vehicle.

Hi,
Am using gunmetal grey 2019 model BSIV engine. First i loved to ride with my bullet. It's amazing. Driven km 20500 till date . At 13000 km my bike silencer got rusted inside (mufler got rusted). If we raise rpm they came out like a powdered form. I complaint in royal Enfield support mail. They said me to visit nearest service center to claim waranty. i did what they said. They took complete vehicle photo with frame number. after one week i make a call to that service center, they replied as this damage not comes under warranty. I don't know why they said like this. Actually there is no damage in outside. But internally happened means that is product defects right. I completely disgusting to use royal Enfield bikes now.

Sir

I have booked Royal Enfield classic 350 Gunmetal grey from Gurgaon
in nov 2020 with token amount of Rs 10000 in name of Mr.Sadi
Ram .
I wanted to purchase the bike through CSD so we deposited Rs 147405 in 02/2021 in the mean time prices got hiked for the bike so we again deposited balance amount of Rs 1600 on 25/01/2021 dealer told that one LS order is generated then it wont need to deposit the increase price and LS was deposited to dealer on 13/02/2021, So today when I Called for delivery they told that prices are increased and you have to deposit the increase price this is totally unacceptable, as it was promised that once Ls order is generated then increase in prices wont affect you .

The Royal Enfield

Sub: Royal Enfield bike delivered with manufacturing defect and registering complaint thereof.

Sir,
I am penning this letter with deep sense of anguish, annoyance, shock and disbelief.
I Kamal Radhwani, always had a passion to own a Royal Enfield bike all these years.
My dream came true when I purchased Royal Enfield bike Model No: Classic 350 REDDITICH RED
Chassis...

I ordered helmet in royal enfield site ... 48days over not received the product still.. And no confirmation too ... Hell like service ...

R/sir,
From the first day itself i received defect piece crom Royal Enfield.
I had purchased the royal enfield from you and now the mudguard paint is removing in large aspect.
But kathua agency(owner) always tel this is not covered in warranty. I had already replaced the mudguard, i think they had replaced with the old defected one and painted with black pen and provide me and said this is the new mudguard.
I am attaching the pics of the mudguard. Please do the needful. As after sometime it wil remove completely then what i will do sir.
I am very upset with the service provided with your company. Please replace my mudguard.

Thanks and regards
Tejpaul singh
[protected]

R/sir,
From the first day itself i received defect piece crom Royal Enfield.
I had purchased the royal enfield from you and now the mudguard paint is removing in large aspect.
But kathua agency(owner) always tel this is not covered in warranty.
I am attaching the pics of the mudguard. Please do the needful. As after sometime it wil remove completely then what i will do sir.
I am very upset with the service provided with your company. Please replace my mudguard.

Thanks and regards
Tejpaul singh
[protected]

Dear
Sir when I started my bike it make a " kit kit" sound for first 5 minutes.
Some time also during jurny.
Macanic said that it is due to hydrolic pump.
Sir kindly give me solution
Otherwise I will sell my bike
Thank you

First wait for 1 hour to get job card ready..and then wait for 1 hour to collect the bike..waiting for an hour for washing

I have booked meteor 350 steller black on 02.02.21 from Shahilaenfield, Six mile, Guwahati, Assam. Paid the booking amount 10000 via NEFT. And the same was cancelled on 08.02.21 due to my health issue(ortho doctor restriction) . I have e mailed to Shahilaenfield for 2 time but still i did not received back my booking amount.
Details of booking-Samar Saikia
DOB-02.02.21
Amount paid.10000/-
Booking ID-BKG003805CD01686
Bike-Meteor steller black 350cc.

When i called the accountant Mr. Abhijit Hazarika i did not get satisfactory response.
So, kindly help me to get back my booking amount at the earliest. And the resoponse should be improve and convenient for the customer in future.

Regards,
Samar saikia
Sivasagar,
[protected]
Email. [protected]@gmail.com

I met with an accident on last month 12 and I give the bike to service center for repair on 15 and now its more than 36days still the bike isn't repaired, because the parts isn't delivered yet..

My Royal Enfield Thunderbird bike was given at Sri Venkateswara Bike Zone, Pallikaranai, Chennai 600100 in the year 2020 and January 2021 for overall servicing.

On both occasions, I had to take my bike back to them three times as they failed to meet our requirements and had also not fixed the minor repair works each time. Despite repeated follow-up calls, they also delayed in picking up the bike for servicing.

Recently, as there was starting problem & minor issues with the brake, I approached them to fix these and do an overall servicing too. They charged Rs. 6, 551/- (bills attached). But I had to take the bike back to them as the brake issue had not been fixed though they had confirmed that all works have been completed. Upon collecting the bike second time, I again found that it has been left unattended. When I went back to them the third time, they demanded another Rs. 6, 050/- (screen shot of whatsApp msg) for certain other repair works. I brought back the bike without doing anything as I informed them that I will pay only for the spare parts and not labor charges as they had not completed all works on both occasions.

I would have been happy if they had done the work for the money paid by me instead of looting money from me and cheating me without doing the services required.

My experience with them on both occasions (in 2020 & 2021) has been very disappointing and request that the amount paid in 2021 be refunded as they had taken money from me without doing as required.

My Enfield CLASSIC 350 ABS- SIGNALS AIRBORNE BLUE is having a warranty until September this year (September 2021). I have two issues to bring in to your attention,

1. On the second month of the purchase while adjusting the left sight mirror, it got broken (The mirror got detached from the handle- picture attached) and I approached the dealer for the replacement under the warranty but they denied it.

2. Again this month (February 2021) during the service, they said the the sprocket and the chain should be changed and I should pay the cost for the same. I don't understand the way they deal the customers. The bike has only run under 8000 km so far . I wonder why they are asking me to pay money for that even when I have the warranty for all these items valid till September 2021.

Dealer Name: ROVERZ MOTORS, PUTHIYAKAVU, KOLLAM, KERALA.

I request for a speedy resolution of the issues as they seem cheating people.

Dear sir,

As I had huge wish of riding a Himalayan sleet 411cc with that wish I had booked the same model in ‘Niran motors’ Manglore. The same people took the booking and advance of 10000₹ on 02/11/2020, and gave commitment of delivering bike on Jan-2021. But till the date commenced no information or no intimation after the target date they have called and informed that this perticular model production only stopped and...

I have 4 vechile of royal enfield but 1 vechile 2 years ago purchased that vechile chasses automatically broken.but our latur, maharashta delar is not support and they say that vechile is out of waranty.this is not fare....

I booked the Royal Enfield Meteor 350 Fireball Black on December 28, 2020 at Riders Ikon, Mettupalayam Road in Coimbatore. On January 15, 2021 they agreed to deliver the vehicle. But in the meantime when I was registering with 10000 rupees, I received an email from your company that the vehicle would be delivered only on 12th February 2021. When I approached the company regarding your mail they said don't worry sir, company mail will be the same, but of course they promised me to deliver the on 15th January. But still whenever I call Mr.Amal Ranjit Singh, sales manager, I din’t get the right answer from him, I don’t know when I will get the vehicle. Enfield's mail also shows that I will receive the vehicle on February 12th. Until now I have not received any call from your dealer riders icon company. I am very disappointed in your service

Engine oil is very low given in vehicle, would not it damage the engine

I would like to inform that I have booked Royal Enfield Meteor 350 SuperNova Blue at 10 December 2020 and it's 15 February 2021 now till date I have not received the delivery. I was promised by the dealer to get delivery till 15 January. My father is getting transferred and we will be relocating from Rajasthan to Telangana this February last week. We wanted to purchase this bike before relocating to Telangana as we wanted to avail the LTC encashment facility for Central Government Employees which is valid till 31 March 2021 only. But now the dealers have denied that they would be able to get the bike by February last week also.
This is very disappointing even after a long wait also if you don't get anything. Pathetic services. Even after paying a huge amount and waiting for a long time as well the services are not satisfactory. Totally disappointed. Worst Services ever.

Hi RE,

Am very disappointed about work and service. I heard a lot of goodness about the work and services of RE. But, in reality is not.its totally wrong.

And coming to your dealers and executive officer's like sampanth(manager- [protected]), Dastagir([protected]), Chandra([protected]) and Hemanth(ASM- [protected]). These people are very irresponsible, Rude and Disgusting including RE(Because of not responding well).

I booked my bike on 12nov, 2020 total 3 months got over and my waiting period also got over. But, I still am not getting my bike. I need my bike as soon as possible and remembering you that I am not happy with your service and your employees.

Am expecting my bike delivery this week only, please let me know my bike status.

showroom details:
Garisa Automotives,
Rajameta,
Kadapa(DST),
Andhra Pradesh.

Thanks,
Inthiyaz.

Hi all,

This is to bring into your kind perceive that i'm a loyal customer of royal enfield classic 350 cc. Register no. Hp14c5577 bought in sep'17 and was extremely happy with the services of all the dealerships where i serviced my bike including himachal pradesh tapan, in delhi lamba enterprises & even had amc from lamba enterprises delhi but i shifted to chandigarh and today i got my bike serviced from manmohan royal enfield service dealership and got my bike picked from elante office as i work there, then i received a call from the advisor name harpreet singh (Jc[protected] who gave me the estimate of rs.2060 and explained everything but post that i received a call from mr. Surrender floor incharge and said that my bike rear bush need to change, to which i asked about the price for the same he informed me 800+ to which an agreed and when i received my final bill it was rs. 3486.24 which was shocking for me as it was earlier informed that the total will be around rs. 2800+. I went to receive my bike at 5 pm and checked the job card wherein they did not take my consent for brake shoe kit because i had replaced it in my last service. Secondly, they lied to me that the cost of bush is around rs. 800+ which is actually rs. 140 only but the labor they charged was rs. 885 as to charge labor from the customer they tricked me by saying you back tier is shaking and bush needs to be replaced wherein i didn't have any problems of getting it changed but they lied to me for this small thing they even asked me to replace the front disk pads as well to which i refused. Then i had a word with service manager mr. Ravneet singh and explained to him about the fraud they are doing to which he apologized and said i'll give discount sir don't worry i'm giving rs. 200 discount for there mistake to which i refused and asked them to charge the full amount of rs. 3486.24. I even asked for the email i'd of royal enfield he shared the support email i'd and even asked for the email i'd of the owner as well but he shared support email i'd only. Then i was standing in front of the cash counter and asked for the job card as i wanted to click the picture for the proof to which mr. Anil (Cashier) said we can't give the job card as it is our document. I again requested mr. Anil that i only want to click pictures of the job card and will return you back he said you paid the bill now we can not give you the job card. It is truly unprofessional and unethical which is happening in manmohan royal enfield service center.

Thanks & regards,
Krishan kumar
[protected]
Krishan. [protected]@gmail.com