Royal Enfield Complaints & Reviews

Dear team,

This is in regards to seek your help in resolving my issue related to my royal enfield Bike Thurnderbird 350. I purchased this bike on 27th June 2019 from CVS motors branch Ambara Arcade, Outer Ring Rd, next to A2B & G.R. Kalyana Mantapa, Nagashetty Halli, Hebbal, Bengaluru, Karnataka 560094.
On 20th Nov 2020 during the bike servicing I had explained to the servicing team at CVS motors hebbal branch that the odo meter is not working. The battery indicator and the servicing indicator keeps on blinking and the trip reset button does not work. Post checking they mentioned that the instrumental cluster needs to be changed and since the stock is not available with them they would call me once the stock is available and this will be a free replacement since the bike is on warranty and is used for 7024 KMS. Since I did not receive any call from the team for a month I visited the service center again on 13th Dec 2020 and there the store manager told me that the stock is still not arrived and once it arrives I need to purchase the instrumental cluster. I was a bit surprised as my bike was under warranty and it was hardly used. I tried explaining the store manager but he was continued to mention that I need to purchase the instrumental cluster.
Can you please help me to resolve this issue as i fail to understand why I need to purchase as this instrumental cluster is a spare part and the warranty clearly mentions that anything within 3 yrs and 30, 000 kms will be replaced free of cost.
Expecting your response at the earliest and help to solve this issue.

My classic 350 vehicle i sold back 5 month ago .it is runingg 7535 km now .at the service center they charged us 3200 rupees for clucth change.my compalin why we are pay able for this clutch

I booked royal Enfield classic 350 airborne blue on November 14. Not delivered till now. I request atleast billing. I will pay the amount. I will take delivery as and when received.

Please refer to subject. In this connection, you are apprised that I have purchased Royal Enfield classic 350 on date 15.01.21 from gaya ( Kusum Motors). But it is heating adjoining band of the silencer. Please look into this problem.

Thanking you.

Rishi kumar
[protected]
RC No. BR02AZ 6103

Sir,
I'm working in Indian Air Force, 5BRD Air Force Sulur. I had booked a Royal Enfield meteor on 21 Nov 20 (BKG006182CD00534) at Bullmenn Motors Coimbatore. I have been trying to contact the showroom since the time I booked the vehicle. To my surprise I would like to inform you that no one tried to attend my call. . Somehow I managed to contact the dealer on the delivery of the vehicle. I was informed that the vehicle would be delivered on 20th or 21st of Jan 21. Today I called my customer executive Mr. Babu.His mobile number is[protected]. After calling a number of times he called me back. I expressed my concern to him. I told him that I would come to the show room to address my problem. He was so arrogant that he threatened me to come to my premises and manhandle me. As a valuable customer I would like to inform you that he may be advised and taught how to deal with customers. The action taken in this regard may please be intimated to me.

Dear Sir,

As per the above mentioned subject I Shaikh Hussain Mohammed Yousuf have purchased Royal Enfield fom Nandi Motors Purna Road Nanded Maharashtra Model No. Classic 350 BS6 Air bone blue regitration No. [protected], Contact No. [protected], on 11th January 2021 by cash. While traveling from Nanded Hingoli Highway yesterday night my bike was punctured at 10:15pm, at that time my family was with me, at first I've called you customer care executives, he had taken 2 hours my crucial time to register my complaint.
During this time I've walked 10 Km long with my family and I've not get the service which have demanded on time, No company person or technician had entertained my call or given priority to this, while purchasing bike he have collected extra charges from me to provide cashless services on time, I am not satisfied with this service an will go to consumer court.
I am sending this mail to improve your service performance due to this next time no customer will suffer.

This is regarding an delayed delivery ofHimalayan booked 11 Nov 2020

Booking reference number: BKG006182CD00476
Dealer : Bullmen motors, Trichy road, Coimbatore

Tentative delivery date is confirmed as 10 Jan 2021. I contacted many times the dealer about the status for which there is absolutely no clear response. Every time I get fake promises . When I followed up on Dec I have been updated that bike will be delivered within end of Dec’20. When I followed up on Jan 2021, Latest I got the update that 2021 model will be delivered with an hike in price. Completely false information as we all know 2021 model is not even launched.

Need immediate action to resolve this grievance. As a company Royal Enfield must take immediate action to secure its customer loyalty

I bring to your kind attention that I purchased a bike i.e. Royal Engield Standard 350 EFI from Manzil Motors Gurugram on 06.06.2020.

It was only 4-5 days before I bought the bike, unbearable sound started coming from the handle of the bike. To fix this, I went to my nearest Royal Infield showroom and explained my problem. He simply checked the bike and said, "Take you away, the sound will stop." But the voice kept coming as it used to come and I went to the showroom continuously to fix it, but my problem did not get fixed. The manager of the garage said that Sir, you take it from where you bought the bike. Sir, I did not buy the bike so that I would stand at the showroom / garage with the bike everyday. I am a government employee and I decided to buy it considering my daily requirement. But I have to complain with great sadness that the service of Royal Infield is so bad and instead of removing the problem of the customer, he is rescued he is misled.
Meanwhile, another malfunction occurred in the bike. The bike started to stop a short distance away.
To take my problem again I went to my nearest showroom Jhajjar. His attitude remains intact. Sir, the machine is damaged. He checked the normal and said, "Sir, take it, now the bike will not be off." But my problem was not solved, the bike would stop continuously anywhere. I had no choice but to be a desperator.
Sir, I ride about 125 km bike every day and out of this, the path of about 30 km is deserted and when returning home I get up at night. Returning from office it becomes night time everyday. Apart from traveling on this path, I have no other option on this route, late night robbery happens on this route. Sir, God forbid if my bike stops on this road and there is an accident with me, then who will take responsibility for it.
Sir, I did not take the bike for the purpose that I spoil the image of a brand like Royal Enfield. But if there is a problem then there is a solution too. But your staff is not cooperative. Your staff is responsible for spoiling the image of a brand like Royal Infield. Sir, this was my problem. Now I took my problem and went to Manzil Motors, Gurugram from where I had bought the bike and as told by the Manager of Jhajjar Royal Enfield showroom. There I also prayed to the receptionist that Sir, I have come from about 60 kilometers away and my problem is serious, please check properly and repair the bike properly and say that it is very difficult for me to come to the showroom again and again. He also checked the bike and said that sir, your bike is OK, you can take the bike. I went with a bike. But on the same day the bike stopped again on the way. I got desperate again as to why my problem was being taken so simple. Is Royal Infield such a cheap brand that it does not even have good mechanics to solve a small problem. The bike started after trying to start the bike for about 10-15 minutes. And I went home. Well somehow i get home. I had to go to office next day. Looking at the everyday bike problems, I was sure that the bike would stop again and the same happened. The next day the bike stopped in the middle way not once, not twice, but the entire 07 times. That day I reached home with great difficulty.
The next day I called the Gurugram showroom. He asked me to come to the showroom. I am helpless, there was no option for me to go there. In the hope of resolve my problem, I left for Gurugram again. My problem was written again and the same thing was repeated. The bike was checked again and after 2-3 hours the bike was handed over to me and it was said that sir, your bike has been fixed. That day I came home with the bike with great hope. That day, without stopping, the bike reached home. The next day I had to go to Jhajjar for some work. Sadly, the bike stopped again in the market. And it was too much that day. The bike started after about half an hour of tireless effort. Meanwhile, I called Gurugram showroom and lodged my complaint. He again replied in a very simple tone that Sir brought yours bike in the garage. We will check again. Now sir, can you tell me that I have only one thing to take the bike to the showroom of Gurugram and Jhajjar.
Sir, you are advised to appoint educated staff and experienced Mechanics at your showroom and garage so that you can save the honor of the brand and you. With folded hands, I request that you please instruct all your staff, mechanics to treat their customers well and solve their problem, instead of misleading / harassing them and never do that so that the customer gets frustrated. So that the customer trust on the worldwide brand like Royal Infield.
Sir, my problem remains as it is. I again and again requested with folded hands please guide me and tell me where I need to go so that my problem can be settle. I will be highly oblige.

I have booked meteor from marikar pathanamthitta, kerala showroom on last September 19th till now showroom guys have no idea when will the bike will come..very irresponsible management and chain of service .kindly do the needful booking id[protected]

I booked my bike with lamba automobile tilak nagar on name of yatin chandila on 28december 2020 during this from date of booking their staff member rajeev and suchita insist me to buy bike on cash price not with csd canteen facility it was matter of shame for defence person to force for not availing facility of csd canteen. After that taking time for giving certificate for avalablity and not giving response of any query and said we are no 1 for selling bikes we have no problem if you cancel your booking they feel poud against talking with customers I really afraid for royal Enfield company you pls focus on customer dealing and staff to interact customer not rudely and really staff of lamba bike showroom act as all are owner and no one attend properly customer pls be take care of them

I bought RECLASSIC 350 BS 6 CHESTNUT on 7.9.20. Here I would like to inform you that my vehicle rear wheel chain sprocket broken while cleaning I noticed that, in this regard I called RE support team toll free number to assist for claiming warranty (replacement of rear wheel sprocket) i unable to get enough information. I informed about this issue to service provider also. Hence I done 3 free service within the period, also chain sprocket lubricated every 500 km, vehicle rided approximately 9500 km till now maintained properly, help me to get the issues solved. Thanks

While purchasing bullet bike from hyderabad VVC banjara hills showroom noticed that one letter in the logo was missing on the tank. The manager there promised to replace the tank in two days as we hav already paid amount without seeing bike. But three months passed no response from them even after chasing multiple times and hav raised complaint with customer service also but still not one is responding, details attached below: Dear Rider, The complaint about your Royal Enfield product/service at VVC AUTOMOBILES - SALES has been registered with the ID :CAS[protected]G4L7G5, Dated[protected]:24. You'll hear from us shortly. For further queries, call: [protected].

I purchased on date 24.04.2019 royal Enfield signal squadron blue classic 350 now there is petrol leakage issue through tank drainage pipe .

Sir I had booked standard bullet on[protected] and this thing happened to me. in the first week of January, I got 2021 motorcycles, but nothing like that happened.
VERY VERY BAD SERVICE

Hi Team,

Myself Ashiqu. As of now i am in a dream ride I want to cover all the states in india to experience all cultures of Our country. My ride was started be half of 100 youngsters to conduct a trial ride to estimate the expense and out come . I started before 2.5 months and I had covered 8 states as of now. I was enjoying my ride with my friend and my partner Royal Enfield classic 350. I was enjoying every moments with the bike .Before the ride did service in Kerala and one service in Andhra Pradesh in between the ride. Now we reached Delhi so we give the bike to the service center for some small issues like, front disk fluid was over, break pad changing and all. My bike was only serviced in Royal Enfield authorised centers. My friends in Delhi suggested so many unauthorised service center to do service . I rejected all because I need to give the best service for my partner in ride . So I take the responsibility behalf of my trust in Royal Enfield and I give it to the authorised service centre in saket Delhi . 1st day of my service I told the compliant and explained everything very clear. They told the estimation around 4500 I agree because I obviously trust in Royal Enfield. The next day I got call from Royal Enfield that if you want to fix the self start it will cost you 5000 something. I told please don't fix it we are no low budget . They said ok . The next day we end to the service center . We saw the bike it was good . We had discussion with the customer service executive. She lead us to the payment section . On paying bill I was not having money I give her my friends card . After pay bill I was shocked it was approximately 10000 rupees. We all got shocked. I don't know how the hell it got till 10000 . We call the service manager they was saying It was 4500 is bike part name and the 4700 something for labor charge . We had done 2 service from different 2 state no one charged us like this. We started talking to much then they started talking in a bad way . The store manger was talking nice but service manager was talking to there work like they can't do anything because job card is with us . I asked them for the job card they said you can see it but you have to give it back. I agreed. they added extra things without our permission . When they give it back they added the final estimation 15000 extra in it. We just shocked. Then they started angry with us . They said it was there and all. They said what proof you have and all .I said obviously we don't have because orginal and carbon copy is with you. They just started ignoring us. They finally said go and complaint . We started try to contact head office. It was almost 6 o clock. So we just came back with the worst experience.

I am on a ride for 2 years whole INDIA with the caption Incredible India Royal ride. As we got the worst experience . Now we are changed the plan to put board as Incredible India on a Worst bike. No one should experience this kind service. The pending 20 states we will ride with this . We can't accept that Royal Enfield just broke the trust for few buck's. Most of the riders were saying ride with some other bikes, We rejected it because of trust with Royal Enfield. We had took one year RSA too, now we are upset how will you respond to it. Is it the way how Royal Enfield treat us . We are in stranger in another city in another part of country with no sponser's .
We will share our experiences with everyone
and make sure no one should ever be the victim.

Kindly do the needful.
Br,
Ashiqu N
+91 [protected]
+91 [protected]

Please check the details and attachments.


Bike Details : Royal Enfield Classic 350 REDDITCH RED
Reg No : KL 23P0016

1st service in Kerala Karunagappally
2nd service in Andhra Pradesh Rajahmundry rural East Godavari (details attached)
3 rd and worst service in Delhi ESS AAR MOTORS (details attached)

I have booked Royal Enfield Meteor super Nova 350 my booking ID BKG004990CD00019.
On 01/12/2020.
Dealer unable to give me aprox date of Delivery.
I am working in Mechant Navy yesterday I came on vacation for 35 days if my vacation finish then no use of the bike.
Kindly pls give me exactly date of Delivery.

Regards
Nilesh Deshmukh
[protected]@gmail.com
Aurangabad
Maharashtra

I have purchased recently Classic 350 with Tubeless tires and alloy wheels. Immediately with in few days observed rear tire is getting deflated. Visited Service center on 17/12/2020 and complained about the issue. They have confirmed that the tire has a manufacturing issue and will be replaced. Now it is more than 20 days the bike is still in service Centre and the service saying it will take some more days to replace the tire.

Kindly look in to the matter and expedite the tire replacement and delivery of the vehicle.

Chassis No: ME3U3S5F2LH937876
Engine No: U3S5F1LH573267
Regn No: TS07HK5707

I have booked Royal Enfield Standard 350CC last October 31, 2020. As of today, 60 days done but still, I didn't receive my bike. While doing booking in the showroom they said like within 45 (Max 60 days) days we delivered the bike.

I checked with the showroom, but the response is like currently standard 350CC production is stoped. Coming Jan 2021 only it's going to resume again.

I want to know is really RE STD 350 production is stopped. Still, how much time will take to get my bike. Kindly help me with this.

7Days back sent a mail to [protected]@royalenfield.com. For that also no proper response/action for that. If I ask the showroom dealer they said still billing is not generated if you won't wait or cancel the booking. Booking amount (10000 INR) return will take 30 days.

I really feel bad like why done with the booking. Kindly help me with this issue and my bike delivers.

Pipe between engine n silencer rusted condition, back seat supporting guard, front seat suspension also rusted conditions. It's already mentioned in last service time, but no response
Vehicle no. KL 02 BH 5810

Hi, I have already paid iin full for the bike at Canacona Showroom and despite that there is no promise or information about when the bike is going to arrive. They are not able to give me any solid information and dodging my calls. Also they asked me earlier about some extra money for some model change, which was totally not agreed earlier. This is fraud.