Royal Enfield Complaints & Reviews

I own a classic 350 BS3 2015 model . Has been periodically maintained upon company standards.been parked in closed parking whenever parked.tank is leaking around the right side knee pad bottom side .the rust has been from tank inner side .outer side paint quality is good but petrol is continuously dropping .

The worsest customer experience.

People working here are least bothered about customers feeling who are visiting them with lot of expectations.

Irresponsible Sales team. No timely follow up for timely delivery of vehicles. No files maintained customer wise separately. We have made advance payment on the first day of visit and balance amount was paid within one week. Our vehicle was delivered after two month time that also after lot of fights with them.

Prior to order of the vehicle, every-other day I was receiving call from their end. Once vehicle ordered and payment done, no calls from their end. Then we have to be in back of them to get our vehicle as if it is only our necessity.

Employees have no knowledge about latest rules and regulations. Charges excess of Rs. 11, 000/- against insurance from us. As per latest rule, insurance can be done only for 1 year but their quotation is charging it for 5 years. We got back our money after lapse of 6 months that also frequent follow-up from our end. Otherwise they wouldn’t have ever returned the amount.

The employees sitting there simply sit and chat among themselves. We were asked to come to showroom for taking delivery of the vehicle at 3.00 pm but vehicle was not ready for delivery. It was informed that the vehicle has gone for water-wash to their service centre and water is not there that is why delay is happening. Literally we have to fight with the people present there and we were handed-over the keys after 2 hours idly sitting in the showroom.

At-least we would have made 100 calls and visited there showrooms 50 times to take delivery of the vehicle and take a refund of the amount charged excess by them.

Only the person who is taking care of RTO formalities was bit responsive . We got the RC and vehicle nameplates after 3-4 weeks (almost 1 month)

It is a humble request to those who are planning to purchase a vehicle from this showroom, PLEASE DON’T WASTE YOUR TIME AND MONEY HERE. Please visit a showroom which is customer-friendly and quickly taking action.

We had very disappointing experience with these people working in the showroom

Ms Saranya - Receptionist
Mr Manoj - Ex-showroom personnel who left the job
Mr Arun- He himself approached us during our visit to the showroom on[protected] to place order. He committed extended warranty and crash guard basic- Still no action taken
Mr Reni Babu- Showroom sales executive. Simply cheat with his chatting.
Mr Selvakumar- GM- Incapable to manage a team. Don’t have a courtesy to either pick-up the call or reply back on time. Really least bothered about customer’s reviews.

I feel pity on myself that why I have not gone through reviews before visiting this showroom. Most of the customers are highly dissatisfied with their experience.

Royal Enfield is requested to kindly take into consideration customer’s reviews and take necessary action against the officials working here.

ZERO STAR IS MY REVIEW FOR THEIR SERVICE.

LUCKILY WE RECEIVED OUR MONEY BACK.

Hi,

I had booked a Royal Enfiled classic 350 stealth black more than 40 days back. He dealership had assured me guaranteed delivery within 4 weeks from date of booming or even before. But I have not received any information from the dealership yet. I'm suspecting foul play in the dealership. They have no information regarding vehicle availability and vehicle delivery whatsoever. I've tried reaching Royal Enfield customer support but there's no response from them either. I'm guessing that the dealership has sold the vehicle alotted to me to someone else, since I've checked with few other people and they have received their vehicles even though they booked way after I booked my vehicle.

Please help.

Not getting BS6 leg guards and accessories rewards of 10000 from since may 30. And I brought RE standard plus I have RE Electra since 2012.
Showroom personals not giving proper details and not responding also.
Even they call me two times to receive legguards while reaching they said it's not here that legguard is for some one else.
I know more than 5 persons who are facing same issue from same showroom kindly do the needful. I am not able to ride on my bike.

Regards
Ashutosh
[protected]
IIT Delhi

. bad service
. no responsibility
. culture less bodylangauge
. bad conversation
. etc
. lot of other complant its

New bullet betry down

This is my second complaint as royal enfield didn't contact me yet .
I am so afraid of royal enfield and it's partners behaviour . I decided to sell this bike (classic 350). I purchased this bike on 27 th august and within a month it has many problems they take it seven times on service platform officially and 2 to 3 times unofficially .
They done its postmortem and now when i am mentally physically and financially damaged by their behaviour that bike had no issues .
In short they sold a second hand bike i think
I want to get rid liar royal enfield and it's partners .
It's bike for CSD so i am unable to sell this bike
Please someone help me to sell this bike .
They all refused to accept their responsibility,
Even a legal notice also given to them they don't care of legal also so please help me to sell this bike .
Cause i cannot sell it for 4 years by government norms we belongs to defence services so we are facing problem to sell this bike.
Please help me to get rid of this liar and irresponsible company .

Sir,
With respect to above, I, Milan Chandubhai Chauhan, a resident of Mogri, Near Vallabh Vidya Nagar, Anand, have to state that I bought a Royal Enfield Bullet from your Vallabh Vidya Nagar Showroom in 19/03/2020 this year.
I write this letter to lodge a complaint regarding the service of the service station at GIDC in Vithal Udyog Nagar, V V Nagar. I got my bike serviced two times. The first complaint is with respect to the timing of the service. The time given to me for the service is not kept. I am always asked to leave my bike there. As a matter of fact, talks of incidents of theft of spare parts have been taking rounds here. Many have got such experiences also. Looking to the situation, I do not like to leave my vehicle there. I have no trust in them. The service people there are notorious for that. They always insist on keeping the vehicle there extending one or the other reason. I have got my doubts on their intentions.
Secondly, the service center always has shortage of spares. My bike had some problem of sensor. It was not working. I asked them to fix it. At the very first, they did not have the spare. Secondly, they opened but could not fix it satisfactorily. The sensor has not been working accurately. The service is too bad. They seem to be indifferent once the bike is bought by the customers. Is it not worrying? Such a behavior will certainly damage the image of the company. Royal Enfield company holds a very esteemed place in the hearts and minds of the people all over the world. I have bought the bike because of the quality of the product and service of the company. But to my greatest surprise, I have not found the service worse of its kind. The people there are ruining the name and fame of the company.
I feel it too much and so I write this to you. I think it is high time for you to look into the matter and do the needful at the earliest.
Anticipating your prompt action.

Sincerely Yours,

Milan Chandubhai Chauhan

I bought my RE stealth black 350 in Feb 2020 within 9 months many problems in sensor they said tht magnetic coil has malfunctioned from 15 days nearly no response still my bik in showroom. At Hosur very worst response in Saravana motors hosur

I own a RE Himalayan which was purchased on 21/11/2019 and within one year there was an oil leakage from the head gasket. I reported this complaint to the authorised RE workshop ( Kaizen Motors, Vytila, Ernakulam, kerala) and they assured me that they will rectify the complaint. But the next day when I went to take the delivery after service I was wondered what blunder an authorized dealer had done in rectifying the complainant. They haven't changed the head gasket, instead they had pasted some sealant from outside( which I think is only a temporary solution)

This isn't acceptable from such a prestigious company. I kindly request you to look into this matter and kindly do the needful.
For any further clarification call me on [protected]

Sir I am to complain against the dealer M/s Nikhil Motors at portblair for his unfair trade practice cheating and delay in transferring the vehicle.

Sir I made a choice for purchase of silver grey 350 cc vehicle and was ready to purchase on the spot by full payment. But the dealer was not having the POS facilities and therefore I got the money 1, 88, 000/- transferred in their account on 17.11.20.

After transferring when I approached them they told me that they vehicle has been booked by some other person but offered me a pure black of the same model to which I agreed. They then gave me receipt vide no 3093 dt 17.11.20.

On enquiry about insurance they told me that it cost 16500/- from bajaj insurance and told me that I can get it registered on my own. They than gave me form 21 and I got the vehicle registered and gave a copy to them on 19.11.20. I asked them to settle the account and transfer the vehicle after registration and return my balance .

Now they are not transferring the vehicle in my name and not refunding my balance money and pressurising me to get insurance from them only.

I have already paid the insurance on my own and it's my choice they can't force me. I feel cheated and harassed by this unfair trade practice of the dealer. I am undergoing mental stress and contemplating legal action against them.

I therefore request you to kindly direct the dealer to process the transfer of vehicle without any hassle and refund my balance amount at the earliest.

Deepak
[protected]

My name is nadru chitti.i purchased 350x thunderbird in andhra pradeshlast year 2019 and after usage of 6months i faced tank failure and claimed it in warrent and i paid extended warrenty at that time and now i got same problem again (tank failure) in telangana state and i cant start the engine also and i came to royal enfiled authroized service centre they are saying that you have to claim at the showroom where you purchased.This is the problem what i have to do now.i think that you will take this as serious issue and resolve it as soon as possible

Sir with due respect I would like to state that I had purchased a Royal Enfield Himalayan on Jan 25 2019 and from the day of purchase I am facing the problem of selfstart. Initial days the bike was not showing much problem bt as day progressed I am facing a huge problem.My bike doesn't start and have to push the bike to start it. I took my bike to the dealer on August 11, 2020 and said about the problem. The dealer manager along with their experts said tht I have to change my RR unit and then only my problem will be solved. I changed the RR unit still then it was not solved, they then said that my battery is not good from that day onwards I had changed 5 battery still my problem is not solved. Then again I took my bike to the dealer in October they kept the bike for 15 days and when I went to take my bike they said my bike doesn't have any issue and if this time the bike shows any problem I have to take the bike to Guwahati. Sir my question is if they can't solve my problem then why had they opened the dealer I had not ride my bike for 5months since my bike is not working but the EMI is being deducted from my account their is no excuse in EMI payment. Sir my name is Raktim jyoti das and my bike no is AS 02Y 5243 and the dealer is located in Nagaon Assam its name is Bajrang Royal Enfield Sir please help me out of this problem I will be really thankful to you.

Respected Sir/Ma'am,

This complain is regarding recent harassment faced by me at Gurukirpa motors-Royal Enfield Dealers in Patiala, Punjab, 147001.

Booking No. - BKG005433CD00246

Last Sunday the branch manager Mr. Ajay and staff member Mr. Sandeep of Gurukirpa motors-Royal Enfield Dealers harassed me on phone using derogatory remarks, when i contacted them for early delivery of motorcycle booked by me. They told me to cancel my booking and behaved rudely using derogatory remarks. Today, i visited their office for update and the same person Mr. Ajay told me too leave their office and hurled abuses. When i said i will complain they said wherever you want you can complain, who the hell are you. kindly help me and do the needful being a concerned Indian citizen.

Mere bike ke service ke baad bike mai 1st time se issue aa raha hai pr service center ke worker us problem ko proper chk nhi kr rahi hai mere bike mai pront mai sound aa raha hai 3rd service ho gyi us k baad bhi vo sound nhi gya us ke baad fir chkup karvaya to service center ne chkup ke name pr charges lia mere se or problem solved nhi ki aisa kb tak hoga pls action my bike number mp07nk9214 or bike mere gwalior big boys se purchase ke vhaa kaservice center manager or staff proper working nhi kr rahi hai mere bike 9 month old hai abhi is issue aa raha hai

My royal Enfield classic 350 silencer colour change and beating also defeate but I'm visit near show room they are not responding they said go to where you are brought bike .iam so disappointed because I'm brought this bike only two months

My name gaurav sharma i was royal enfield booked 15 september not available agency agency staff behavior very bad my booking payment 5 thousands rupees extra.

As I purchased a Royal Enfield bike they pressurize me to purchase their royal Enfield helmet. Although I already have a helmet.
Without a helmet, they won't allow me to purchase the bike.
This is an infringement of consumer rights

Bike is sleep because back abs breaking system is lock

Engine oil leakage