Royal Enfield Complaints & Reviews

I have given bike for service before 1 month but very bad response... They didn't even do any step.. Pls check

Dear sir, Myself meet shah, I live in sachin, surat. I have booked an RE classic 350 before 1.5 months at showroom Munjani motors available in surat and i want my bike delievery on 23 october but they refused to give me at that time bcz they gave my bike to another customer who came with cash.. Atlast sir muje meri bike 13 nov. Ko dene ka final kiya that was dhanteras and now showroom is forcing me too bad from last 6 days that apko bike abhi hi leni padegi 13 tarikh ko ham nai de sakte.. Mahurat 13 ka hai to mene kaha muje 13 ko hi chaiye fir b sabne itna force ki apko nai milegi 13 ko showroom bandh rahega.. Sir what rubbish is this i dont understand.. Dhanteras k din konsa showroom bandh rehta hai.. Uh say me.. Sir i need to solve this problem by you as soon as possible.. Pls help me.. Showroom se muje dhamki milri hai ki agar ap abhi bike nai lete ho to apki bike dusre ko de denge.. Sir meri bike alotted hai and loan b passed hai.. Fir b ese forcing krr rahe hai muje.. Pls contact me and contact Munjani showroom as soon as possible and stop this pressure to me from this showroom ajents... 🙏🙏🙏

Complaint against royal Enfield agency- Parmarth Automobiles, opposite to nagaji school maldepur, khoripakar, Ballia district-277001.

The complaint is that we booked royal Enfield 350cc gunmetal grey 1 month ago and had delivery on 13/11/2020. But when we went there to take delivery, the manager of agency said we can't provide it due to some technical glitch.
Now I want to know that if they had any technical glitch then why we were not acquainted with this problem, we would have contacted any other agency.

Sir/madam

I have booked Bullet 350-X- EFL from grace motors Nadapuram on[protected] and paid 70000 as downpayment. They told us that the vehicle will be deliver within 20 working days. We contacted grace motors after 22 days and they still not delivered the vehicle. And they need more than 10days working day .Their customer dealing was very bad and they are not responding to my call.

Muhammed Irfan m
[protected]

The service center in davangere. Karnataka. These guys are giving worst service with hight charges also with no bills.
Also the technician are below 19, who does not have an minimum knowledge. There will be no server or printer give u bill.
There are lot of complaints against the service center. I[censored] sit for three hours in service center, u could see every single CUSTOMER will be leveling the service center with dissatisfaction....

I have booked Enfield bullet standard 350 almost 4mnth ago. But we don’t get any little response from showroom what will we do .financial progress is finished one month before .plz do the need ful we are tired to much for this struggle

Regarding above I have buulet classic 350 model 2013
I sended the vehicle to our Eluru inAP dealer for for front brake complaint they repaired and told me that complaint was not rectified properly than I told them to change front brake caliber they told me that it will take 10 days to get part then I accept and leaved the vehicle at dealer already 10 days gone part not came and they are telling high irresponsible and hurting answers

Bought bike 2 months back but it's troubling me from the beginning first with acceleration problem for which I have shown at jabalpur service centre then from last 10 days ABS breaking problem for which I had given my bike to jayasree service centre himayatnagar from 2-11-20 to 5-11-20 but still the problem is not resolved after keeping bikes for 4 days again on 6-11-20 same problem occurs I literally don't want the bike with so much problem and it dsnt seems like it will run for a year also I want the bike to be changed.

While driving road side plastic bag stick to silencer paste on silencer because of heat generation & removed automatically while engine stop & silencer cool with color of silencer. Color peel off because of roadside plastic bag sticking to silencer & color peel off not acceptable. Is there any color gripping quality
1) Is there any traceability of quality check of product.
2) While phosphating microitching not proper
3) Bonding of phosphate coat & powder coat not proper.
4) Powder range used not proper if it is ok then road side plastic stick & color peel off not possible.
5) Also Dealer treatment to customer regarding the complaint not proper.
6) Recently purchased bike on 25th of Oct 2020
6) Pl look in matter

Sir/Madam,
I have booked continental Gt 650 ( ice-queen ) on 19/10/2020 with full payment. They said bike will be delivered by end of month (OCT-30), but on till date i haven't received it. By calling Manager of the showroom regarding delivery query, he isn't responding with appropriate answers or reasons. So, i approached to Regional Manager but still I didn't get the proper answer. Kindly take the given information as a request and accept my complaint. Ensure that this doesn't repeat in future to any respected customers.

Hi,
I am facing issue regarding the service parts not available at all your branches in jalandhar. I stuck on the road in evening non 4th of Nov 2020 near LPU due to race wire broken within 3 month from the date of purchase. I regularly was calling to your all dealership available in jalandhar but they have no response to resolve my problem as they said, no stock of the same wire of BS6 Royal Enfield Classic gunmetal grey . I have go walk alone to home and still not resolve .So kindly take it priority to resolve the problem and I am waiting your response .

Reg . No - PB08EP1368

Regards
Surjit
[protected]

My Bike Registration Number KL 71 3644
Please Action Urgently

Hi Team,

I have booked Himalayan Gravel Grey on Aug 7th and they had given 45 days of delivery time. That 45 days postponed for first time to oct and 3rd time to 3rd week of October for Dushera that also failed again they came up with oct last week which was also fake and they said November first week again failed to keep their promise.

Now the latest date you can think!!!

I have written mails,...

I have classic 350 in which i felt it has sudden break issue as i meet an accident . Then i visited their services center 7 times officially and 2 -3 times unofficially .on complaint raise on customer care a person Vishal (ASM) from RE should take care of my complaint . He has zero customer dealing capabilities as i came across his behaviour, i always follow instructions he given to me atlast inspite of all proof on the basis of testing by other person including service station that break was main cause of accident, he closed complaint by saying not from his side but by service station side that they diagnosis my bike and found ok . If it's okay why they take it ten times on service platform, they also show me some error on diagnosis why they happened, they changed two relay if it's okay why they do that . Inspite of this all they opened engine of bike if it's okay then they all treat with my bike like a dead body and done all postmortem . In short they all trying to play with customers life as well as other person's life who could be in front of running bike .
They never mail me back, they are pressurized me to take that bike and convert myself in dead body .
Worst bike worst service station worst employees .
With all experience Royal Enfield is not a brand but it's only a shop that doesn't has any responsibility of products they manufacturing and sale .
Jitendra Sharma
[protected], [protected]
[protected]@gmail.com

On the date of 14/10/2020, I gave my Motor Cycle ( Regn. No. WB52N1677, Chassis No. ME3U3S5C0CA113206, Engine No. U3S5C0CA113206, Model Name - Bullet 350ES-ELECTRA RED ) for servicing and maintenance at Royal Enfield Service center, Krishnagar, Nadia. West Bengal. PIN- 741101.
During the delivery time the service center employee forced me to pay without test drive and harassed me by saying slang words. Name of that employee is Biswajit Chakraborty.
Is this the delivery process of Royal Enfield, If it is so, then I will complain to the Consumer Court of India.
With regards.
Mr. Manna Dey.
Krishnagar, Nadia.
E-mail ID : [protected]@gmail.com
Contact No. [protected]

I have purchased classic 350 from brahma motors pune 2 months before there was a problem with back tyre was making some kind of noise when called brahma motors they told me to bring the bike at showroom i told them i dont have time to bring bike so pls send some to pick it up but they replied man power is not there so they cant send anyone & after some days they called me for bike 1st servicing when i told them i cant come they said they will send the technician at my place now thats what i call service after sales i got the job done from dhone service center now there is a problem when i start my bike it makes noise when i showed to company service centre dhone in marketyard they told me there is problem with motor & it will take 15 days to solve as the motor is not available as it is a
B6 engine so i want to know when i will get
My issue solve & also there is no pick up & drop facility for bike from brahma motors if any issue is there because u dont get paid fo that job but yes u can send a technician i[censored] want to get your bike service because u r getting paid for that from brahma motors

My royal Enfield classic 350 has an issue in starting self and battery down earlier

Hello, Royal Enfield

This is regarding about the amount of 10k which I paid as on 28feb 20 for continental GT 650 in Mayhem colour.

As on 2nd oct 20 I have submitted the request for cancelling the request bike since from past 7 months was not enough for you guys to deliver the bike.

The real issue now that I have submitted the request for cancellation earlier they said within 10 days the amount will be transferred and now it’s been 26 days plus when I call the company they don’t take it seriously and cut the call.

Can you guys tell me is this how your company operates with customer and when I can get my money back I don’t need any Royal Enfield bikes now thanks to your fabulous service.

This is related to AMBEY MOTORS ( 140 B- Pataliputra colony Patna 13)

I have attached the invoice receipt in the attachment

Kindly treat this issue as urgent.

Thanking you,
Saksham kumar
[protected]

Hello Myself Dhirendra Kumar (Mob. [protected]). I have purchase Thunderbird 350X in month February-2020 From Saurabh Automobile Faizabad Road Melahiya Bag Akbarpur- Ambedkar Nagar.With in six month from purchase following problem has been occurred:-
1.Odometer (Replacement Date[protected]
2.Fuel tank (Replacement Date[protected]
3.carburetor (Still Pending)

In first three month odometer of my bike was replaced by agency and in next three month another problem of fuel tank was found. Service agency replace my tank in warranty, but still its fuel indicator and main reserve is not working properly. After replacing fuel tank another problem of pick up occurred. They said Your bike carburetor is found defective and you have to replace it. Due to these problem i was stuck on my way 3-4 time in the night, that was very disappointing and upsetting for me. Service of this agency is very poor and their mechanics don't have proper knowledge of their profession. From last one and half month they are pending my carburetor replacement request. When we call them they talk arrogantly and rudely. My bike is still not working properly and i am very dis pointed and upset with this problem. Please do some favor to me .

Thank You

My bike battery is dead due to lockdown as I was at nagpur n my bike was at pune given my bike at platinum service center Fatima nagar pune they told it will resolve on Tuesday as I went today they said again 4 days later already given bike 4 days happen and have not received RC book too ...just 4 days happen I came to pune n this all things happening and before lockdown at went to this center for bend pipe was burning n change the color that issues is also still not cleared..how much time it will take to change the battery in warranty is this the way prime customer are deal...?
If this happens how can I refer someone to take this bike
Please search for platinum service center

My bike number is MH 12 sh 6032
Which is register under name dipalee bhagwan sikhdar
Fatima nagar
Pune
Maharashtra
N do some need full as I am having no bike
Every time using uber and all