Royal Enfield Complaints & Reviews

My bike Royal enfield classic 350 stelth black BS 6 oil leak from engen from 1st day after inform dealer i go service center for repair and leave my bike in service center they claim varenty and repair in 5 day after call from service center i received my bike after 20 km ride the same complaint oil leak continue from engen

Hello,
I recently bought a Royal Enfield from your Kanhangad, Kasaragod showroom. Unfortunately, I met with a minor accident and got some dents in the bike. I kept the bike for service and to claim the insurance in Kanhangad showroom on 30th of last month.

Even after 20 days, the services representatives are neither responding to the calls nor updating us with the service status.
We directly went to the showroom due to no response and saw the bike is untouched even after 20 days.
What’s worst is, it is thrown in the open ground under sunlight and rain without even covering or protecting it. The colours are shaded now and caused much damage than earlier.

We tried speaking with the Service Manager Mr Anand but the way they behaved with us was the worst experience we ever had with anyone. They literally abused us for their failure and also threatened us to cause physical assault.
If this is how your service centres respond, we have no other option that filing a legal compaint against you. Consider this issue as highly sensitive and do the needful.
Hoping to hear back from you soon.

Dear Team

I have purchased 350 classic stealth black on 14.10 2020 from sukhmani motors patna bihar.

I am still not get my ind no from showroom
During purchased behaviour of Manager Mr.Ajay Kumar is very bad. Showroom not help on any issues this very worst performance by said showroom

Pls.let me know what is the meaning of Vintage. Is this the way to behave with customer.

Regards
RAHUL KUMAR
[protected]

I have booked Royal Enfield bike from Tilak Nagar showroom Delhi in Aug 2020. But they are not delevering bike telling that they have some issue with CSD and CSD has not updated rate hence we will not make delivery of the bike till the issue is resolved. Kindly do needful.

Thanking you.

Sir my name ashish kumar mishra
Disst- Jalaun u.p. 285123
Sir humne bullet signal khaki colour ka payments 22/09/2020 me orai agency singh royal me payments jama kiya tha delevery 12/10/2020 ko bullet received hui thi abhi humne 200km only chali h head se oil aa raha h bullet ko hum aaj orai agency le kar gaye hamari gadi micanic ne check ki engine and head me mistac h aur gadi jama kar li kaha ki engine company se naya aaye ga sir hamare gadi me new engine hi dal bane ki kripa kare.
Please sir hamare gadi ka engine new jaldi se jaldi pahuchane ki kripa kare.
Ashish kumar mishra
Mob no. [protected]

Date:[protected]

I have given my Royal Enfield bike for the service at G.G Motors service center, Madurai. Asked to change Chain sprocket, Engine oil and then check the wheel alignment for the both wheels and the handle bar. After the service my bike was not in the good condition my hand bar is shaking and speedometer also not giving the correct speed (i.e If I reach after 80KM speed suddenly speedo meter shows 140KM or 150KM like that. Please see the video from this like https://photos.app.goo.gl/bVVbeXQUWozpVwWM8 ). Most worried thing is I went two times after the service to fix this issue they were fixing it but the issue is not yet resolved.

And I can see they have installed some old products in my Royal Enfield. I don't know what they did at below the handle bar, because before the service the rust is not there after the service I can see the rust.

And last thing is they are extra charging for the service For example,

They charged for
WHEEL TRUING - BOTH WHEEL : RS 472

And then they are charging separately for

WHEEL TRUING - FRONT WHEEL : RS 236
WHEEL TRUING - REAR WHEEL : RS 236

and other things as well

R &R CHAIN & SPROCKET KIT
(INCLUSIVE OF REAR WHEEL & : 885
COVER REMOVAL)

R&R FD SPROCKET OIL
SEAL/SPACER (INCLUSIVE OF : 885
COVER REMOVAL)

I asked them for the details they are not ready to respond.

I am asking them to fix the hand bar issue

Sir/ madam
Am writing this complaint to inform you my signals 350 petrol tank get a damage and leak petrol, this effects very badly to me, my bike get missing, overflow, sometimes didnt start my bike that time they told the showroom guys open the petrol tank and clear the air then start, already i show the showroom they didnt take any action, my nearest showroom is Royal enfield ST marys showroom thiruvalla pathanamthitta kerala india. Do you know one thing i complaint this matter to the showroom 2 weeks. My bike model 2019 feb BS4 signal 350.

I got my bike service done at Royal enfield madinaguda last month. For the service I have submitted some concerns.One of the concern is to change the engine oil.But they failed to do so and along with that they charged me for that.It is purely a form of cheating and money making attitude.I didnt expect this kind of behaviour from a reputed company like royal enfield.Due to the irresponsibility of Royal enfield madinaguda service centre my bike engine got stoiled and I was charged heavily both financially and emotionally.I went to the service centre to complain about this, but they are so reluctant and rude towards me.Till now they didnt respond properly and they didnt gave me a proper resolution for my problem.I hoping that my issue will be justified by posting here.
Thank You

Himalayan bike bearing issue

I have a Royal Enfield classic 350, 2014 model and I have noticed a crack in the body frame chassis just above the side stand, on the tube which houses the rear swing arm. The crack is small, but I'm sure it's a potential hazard to the motorcycle and rider both. I would request Royal Enfield to look into the matter and provide a resolution soon.

Dear sir/madam,

I went for service my thunderbird[protected] lightening) on 10.10.2020 in oxina motors service centre located in trichy. My bike reg num TN 61 K 4648. My bill was Rs.15605. They damaged my tank during the service. We're requested so many times to check the cctv footage whether it was damaged during the service or before. They didn't respond properly. My all service were done in authorised service centre.

There is dent in my tank...

Hello Management,

This is regarding the issue/complaint/concern raised right from the 1st day when i got the bike.

So, i keep on raising the complaints/concerns right from 1st day when i got the bike no body cares to resolve it.
I have been sent here and there, officials looked into it, senior techs looked into it and they say its a normal sound and every bike has its own sound scale/range, which i completely agree to it.
When it comes to sound range or scale, my bike is producing more sound than others and im not sure why the sound is not showing above the scale in the meter(Sound detector)which is tested by officials.
Sound is more likely hitting the nerves and every often i get to hear new sounds from engine, i expalined this to officials each and everytime, they say its normal sound right from the 1st day.
I declined the delivery of my bike when i heard the sound on the 1st day but they convinced me by saying they will get it done and its been past many days/weeks, im still without resolution.
Even senior folks or engineers agree that they hear the sound which is more than expected however they say its withing range, which i cannot understand. and they cannot do anything on that.
I also requested to show me the different bike or new bike which has very similar sound like my bike however officials failed to do so. they said within 1st service they will get this done,
and i told them clearly that not do 1st service untill sound isue gets resolved, but they dont seem to bother customer concerns/issues they did 1st service and adjusted cam shaft still issue persists.
However i get to hear more sound now after 1st service or cam shaft adjustment which i explained to officials which they did not bother to take it to or try to dig into it.
No body is understanding how im feeling and what im going through with this faiulty bike which is handed to me without reason and i have been running here there, days are passing by just like this...

We have booked royal enfield from Shri Krishna Automobiles on 18/02 2020 .The token amount we have given is 10, 000. The booking was cancelled but we haven't recieved it yet.

I have royal enfield 2013 model, and my bike chasis had been broken as it was fallen and inner chasis which passes through the engine has been broken the and i had made a velding of my stand so the insurance company denied the claim, i am in a great trouble...

Two numbers of bullet received from empire motors kilimanoor (classic & efi) on 06/2020. Owners names are nisha k l & sobha s. But the sensor complaints and silensor complaints of the two vehicles is not repaired yet[protected], 11:50 am) . The empire motors do not take any responsibility for attending the complaint and we are not satisfied for that. Rc books of the vehicles are not recieved yet. We are very sad about empire motor's this irresponsible activities.
Mob : [protected], [protected]

I would like to inform you that iam a customer of royal enfiled. I bought a royal enfiled signals 350 on 2019 september with one and half year warranty. Unfortunately my royal enfield had a complaint. Therefor, i went to vytila kaizen motors center, ernakulam, kerala, for the service purpose. They findout that the battery was damaged and i endorsed my battary to them. First they told me that they will give battary after one week so i was patiently awaited for this. And later, they told me to wait up to two weeks but still this moment i did not get any response and further notifications from their side and i really get disappointed due to their service. I hope you can understand my words so kindly accept my letter and do the needful.

Your's faithfully
sivadasan n t
Kochi
06/10/2020

I have been facing with the bike which was brought from showroom. If i park the bike for two or three days the bike won’t start n it goes dead completely even jump start doesn’t work. Every time i need to tow the bike to the nearly service centre, the service centre keep my bike for 4-5 days return saying everything is fine later the same fault repeats. Finally they said under warranty they changed the battery n rectifier which they did not provide proof. All at his again i am facing same problems, while riding all the battery, abs, oil, notifications pop up in meter. What is the way now.

I bought a re stealth black 350 a week back as a part of my first service I gave it to hindupur re showroom but while taking bike after service paint on the catalytic converter got peeled off very much disappointed by the kind of service they are providing please do rectify the issue as soon as possible . This showroom is associated to thumps n threads motors ananthapur

Hi I am tahir Khan and I purchased a royal Enfield classic 350(DL9SBP6739) and recently service done from your service centre near Sheetla mata mandir Gurgaon, bike is vibrating after service, and when I complaining he said warranty expired so we can't do anything, contact number[protected]

Hi,

I have booked a Bullet 350 EFI Black on 26th June'2020 stating the waiting period is 1 Month till now i have not got any intimation about the delivery of the bike. when i booked the bike the cost was 1, 63, 702 when i called last week they said the price is increased by 1, 67, 987 still the bike is not available. if the production and delivery is not happening then why are they taking the bookings and giving unwanted excused for not delivery. Not sure if i get the bike this year. I need a date by when i will get the bike