Royal Enfield Complaints & Reviews

Hi
My self Atish Sulke live in Nagpur Maharashtra India
I was purchased classic 350 Gun metal gray bike in May 2018
But the colour of the bike got faint day by day
Pls resolve the issue

My bike is on warranty period and some issue on silencer si service advisor advice me to change silencer but still cannot change my silencer

Actually i want to complaint about the royal enfield dealer @veliyath motors palai, The service at veliyath motors was very disappointed, they dont know how to service it, after every service i want to go again for the service center for the same complaint i told in the service time
Another thing is your bike(thunderbird350x) it is an absolute rubbish, loss money, too bad, the service also.

On 08th Nov 2020 I purchased a motor vehicle from your dealership (Bullet Standard 350). Unfortunately, the vehicle has not been satisfactory because Alignment and balance of the bike isn’t straight or proper; it pulls towards the right while running. I found it when my arm and shoulder started hurting, I ride 52 kms every day from my home to office (Round trip) and for every minute I sit on my bike it feels like I am putting my life into risk. I visited your service center twice and every time your mechanic inspected the vehicle and agreed to fix it and each time they kept the vehicle in their possession for a complete day. When I collected the vehicle and started using it the problem was still there no work has been done and the person at service easily says that the problem has been fixed. During the first visit staff at the service center even denied that there is a problem with the vehicle on top of that the manager tried to convince me for that without even inspecting the vehicle as if he gifted me the vehicle for free and I have to use it as it is or deal with it on my own. It is my first bike I bought for myself as being an Indian it was a dream to have a Royal Enfield and to ride on it proudly instead, I’m filled with anxiety the moment I sit on it thinking of what worse could happen to me if the bike malfunctions for entire 52 kms, I am kind of getting mentally disturbed specially after spending 1.8 lakh on a bike and experiencing such a poor performance and the behavior from your staff. Every day I get home with shoulder ache and disappointment and regret.

My purpose here is not to accuse anyone in person but being such a huge organization, it is your duty to ensure customer satisfaction if defective products are delivered.

I would appreciate it if you could organize an arrangement for proper inspection by a technically expert mechanic or whomsoever to understand what exactly the issue is and resolve this matter as soon as possible. Right now, I’m helpless but I still hope to get your support by writing this email. I already took two leaves from the office hoping that problem would be fixed, which never happened. Now I cannot afford to take additional leaves again. As I am sure you can appreciate, I rely on my bike for transport and apart from the inconvenience, as I mentioned before this issue has also caused me health related problems.

I look forward to settling this matter amicably.

I have booked Royal Enfield Himalayan BSVI Granit black on 8/10/2020 by paying booking amount of rs 10000, and they told me that your delivery will be received in 45 days but now it’s more then two month and not yet delivered I need this to be fixed and bike delivered to me ASAP And my booking I’d BKNG[protected]

I bought royal Enfield meteor 350 yellow in 10/12/2020 . After coming from showroom it the battery low incates, then i can't start bike with self switch, now the showroom is says it's take two days to get the bike, what a hell this is, why it's happening like that

Dear Royal Enfield,

I am writing you after 2 months of painful failed attempts of roaming around your service centres for getting a battery cover for my thunderbird 350x red which accidently fell somewhere while driving. Your never connecting helpline numbers added pain in my grief.
With a very little hope if possible please contact me to courier me the required part or make it available in dhanbad(jharkhand) service center.
Thanks and Regards,
Mahendra kumar Mahto
email- [protected]@gmail.com
phone- [protected]

I did service[protected] with KM of 11526 and service engineer informed me to change the Front Master Cylinder complete kit and it done. Last Service did was Oct 30th 2020 and raised the complaint but no solution.
But after 1year time with additional of 2500km again the Front Master cylinder got failed and when i approach service station i received that its already warranty expired.( allowed warranty was 6 months)
Whole Globe was in lockdown for 6 months from march to August 2020.
My Question is the Master Cylinder Life time is about 2500Kms but the initial one went up to 11000km.
I concern could be defective product was fit into my Vehicle.
I am not getting proper response from Aravinduja royal enfield Service engineer Kattupakkam, Chennai.
The way approach also not appreciable

I have booked Meteor 350 Supernova in brown colour on 8th Nov. 2020 from your showroom (Shogi) Shimla, HP by the name of my brother Balwan singh. I have paid Rs.10000/- as token money for this booking. After completion of the booking process on your showroom the RE portal gave me a delivery date for 8th December, 2020. I have already confirmed delivery on 2nd December from your showroom and they gave me assurances for delivery of bike on 08.12.2020. But today they are denying the delivery of the booked bike. Even they are not picking my calls.
I am asking them regarding my booking token number but they are not providing the same to me. Today i.e 08.12.2020 I have received a sms regarding booking confirmation by my name (Harish Kumar) vide booking id no.BKG007095CD00378. This means that they booked the bike for me today on 08/12/2020 and they have sold that earlier booked bike to someone else.
In view of above it is requested to kindly look into the matter at earliest please this kind of mischief is not expected from your esteem brand. If you are not taking any appropriate action on the above issue else I will have to take up the matter on some other platform. Hoping for a reply on a positive note from your end at the earliest.
I have already wrote the same on [protected]@royalenfield.com but reply is still await ...
Thank you.

With regards.
Harish Kumar
Shimla H.P

I have booked RE meteor 350 meteor matte black with seat customization on suggestion of sales executive according to whom it will get delivered with in 20 days. The delivery date they have mentioned is 02 Dec 2020 and till yet bike is not delivered. there is no response from the dealer and sales executives at least with tentative dates when it will be delivered.
As it a customized booking its non- refundable and I couldn't able to cancel the same.
I am nit good with the response from the dealer and executives and expecting a positive response at least here.

Royal Enfield Khatima यहां से मैंने फ्यूल टैंक न्यू लगवाया था उन्होंने मेरे साथ फ्रॉड किया मेरे उस में इनमें पुराना फ्यूल टैंक लगवाया मैंने उनसे कहा कि यह मुझे पुराना लग रहा है तो यह लोग कहते हैं कि नहीं नहीं यह नया मैंने उस टाइम मान लिया क्योंकि मैंने ज्यादा देखा नहीं पर मेरा ध्यान से देखा कि यह टंकी के अंदर से कटा हुआ कोने से दिख रहा था तो मुझे शक हुआ तो मैंने दूसरी बाइक मैं बैंक खोलकर देखा तो उसमें ऐसा कटा हुआ नहीं था और जाली लगी हुई थी और मेरे उस में जाली नहीं लगी कृपया करके मेरी मदद करें या मैं एजेंसी पर कोई एक्शन लो कृपया करके यह बताने का कष्ट करें धन्यवाद मोहित थापा mera contact number[protected]

We book royal enfield bullet 350es efi on 7/9/2020
According to tbe st marys motor sale thiruvalla they will issue with in 45 days
Now 3. Months finish
Till not issued

I have came to Royal Enfield service centre at 8:54 am but the service centre opened at 9:15 .they took my job card but now at this time 4:15pm till now my bike is not maintained in nay the issue is to change the battery and checking of new Rr unit in my bike . For that only they have not done it till now we are sitting in the service centre for almost 7 hrs and till now they have not touched my bike. My bike is Bullet 350 es.

Classic 350 black bs iv
Was given for service at your Lal Darwaja branch in Surat.
Job card RJC009112CD00941 on[protected].
Oiling of the bike was not properly done. I was asked to replace so many parts. But replaced parts were not given back to me. There is no sign of the authorised signatory on the bill.

Dear royal enfield,
since last may 2020 i buy new bike himalaya royal enfield. Kl-71h0123
that time petrol meter gauge was defective. I informed service centre nilambur kerala. But they are notgiving proper response. Five times i take to my bike to service centre and five days i lived my bike in service centre. But service centre did not replace petrol gauge or not rectified. So i request you please advise me to bring my bike to service center for repaire or replacement the petrol gauge. I will be thank ful to you and advice me. I am waiting for your reply. My email id- [protected]@gmail.Com phone number.[protected]
b/regards

I have booked continental gt online on 16 october 2020, i am from jhansi.up,
I talked to customer care they told me to talk to dealership & when i talked at dealership they told me that you will get your bike in 30-45 days. And now i talked to them they are saying its not confirm when your bike will come.
Its more than 45 days no respond from their side!!

Vehicle number TN 76 BZ 3070
Purchase date 08.03.2020
Lots of complaint raised during these period but these problems. Is duration for two months
Nearby RE (BULLMENN MOTORS)
Coimbatore
I had visited the service centre for more than 3 times and i given my Enfield for service centre for solving the problem.for more.than 5 days
But still.there is no.more improvement in these.. Service advisors are not really work along with rules they work only for service count
But they had not time to attend the complaint vehicle they are focused only in a daily service count .

Hello,
After my first servicing, i faced problem with clutch plates.So, i went to royal enfeild servicing centre.(industrial estate visakhapatnam).He told that clutch plates were damaged and wont be covered in servicing and charged me 5000/ rupees.He replaced 350CC clutch plates with 500CC one which created frequent problems.Now, i came to know the real problem and how i have been cheated by the servicing ppl.Had huge expectations on Royal enfeild But heavily disappointed with this.

[protected]. For the past about Four Months have been visiting Kay's Auto, Authorised dealer and service centre to get my Interceptor's left rear view mirror replaced due to some manufacturing defect . but they were not able procure it. On persuading today I was told that its a manufacturing defect but there is a minor scratch on back side of the mirror so could not replace it.
Its not that I cannot replace the mirror but the attitude of the company staff and the quality of accessories being used on such a fantastic bike.
Kindly advice ... ( Sunil Kumar Jain [protected])
Delhi. [protected]@gmail.com

I have purchased thunderbird 350x on 24th January 2019. My bike had completed around 16500 kms. My bike is serviced regularly in authorised Royal enfield service center. My last service is done on 31st October 2020. At 20/11/2020 fuel started to leak badly from bottom of the bike after petrol refill. I went to authorised service center in OMR, nehru nagar, kottivakkam, chennai, tamilnadu - 600096. In service center they said that they will replace the tank with warranty but it will take up to 1 month or more i am really annoyed by this how can a bike get this kind of fault with 1and half years of purchase and i have planned to go for trip on December 25th but because of this i dont know when my bike will get ready if i miss this opportunity i cannot go for trip for another 4 months. I am really disappointed.

My mobile number: [protected]
Email id: [protected]@gmail.com