Royal Enfield Complaints & Reviews

Dear sir,
I am RajKumar from Delhi, 25 Aug 20, I booked a RE classic 350 efi stealth block from Centrum motorcycles LLP, Naraina vihar, Delhi through csd canteen. Sales person at the time promised me in writing that they just provide me the bike in 60 days.
Amount ex showroom price and booking amt already deposited in csd canteen and showroom respectively. Letter of collection of bike deposited to showroom, but till date no bike delivered to me.
I am really very bad experience with manager (Mr. Naren) and owner of this showroom in behavior.
Sir, please look into the matter and do the needful asap.
My contact no. [protected]

I have interceptor 650 with 2300 km running.After first year servicing the vehicle has developed a problem of not starting.I have registered with RSA with case id T[protected] to which they sent a technician from A.T.Motors Maharashtra some 90kms away from where my vehicle is located instead the nearest service station is 3kms from me.The technician had zero knowledge of interceptor 650 and he was unable to do anything.So i got a call from RSA stating they will tow my motorcycle on Monday to the nearest service station shri munishwar motors.Till now they have not attended my motorcycle.

After latest usual service cycle of my RE 500 2017 model, i was coming back to home and suddenly i found petrol leaking in form of spray above engine. i could not understand the issue so i went home and came back to service center for resolution after 1 or 2 days somehow with stops whenever spray intensity increases as There was a great risk of bike catching a fire being the engine gets heated soon. Anybody with investigation authority can match the distance travelled with the bike after service. Service center keep record of it.

They told me the fuel pump and pipe joint is broken and the pump and pipe need to be changed. I asked, it was in perfect shape while i brought it to you for service, How it got broken. They asked me to buy a new pair for close to 12 K to 14 K close to and i cannot start it because engine can catch fire and so the bike if i start and run it because it was falling over engine in the form of powerful spray. The most important part of this is that the service center don't give printed service receipts. They say you will get it on mail but same never received.

I asked for the same so they were having issue with their printers and cannot provide. When they watched that i am not convinced with their explanation they said its a known issue with RE 500 models and company can provide you both parts on goodwill. And asked me to wait for the revert of email sent to Area Sales manager. He rejected the goodwill request and then service center people asked me that they can wix it with leakage sealing paste unofficially. But it did not work so they again started pushing me to buy the parts. I did not buy and raised complaint against the service center to the customer care. After 1 or 2 days they somehow called and confirmed they got approval for changing the part on goodwill ans asked to wait for 5 to 7 days for the part to reach and getting fixed.

After 7 days they asked me to wait more 7 to 10 days. I did. and now they asked me to wait 10 more days as they do have that part available in inventory but company has asked them not use it because they are sending some different type of part for durability. The details of which they are not sharing to me even after regular follow ups. Now i again tried to reach customer care to help resolution and providing me status of the part but they dont have any nfo on it. They keep telling me your part is approved.

I told them if company dont have money to do courier it then they can tell me i will bear the courier charges for it but they again asked to wait. I was very angry with this behaviour and response from team. Even after close to 20 days nobody from concerned authority called me or informing me where is the part and if they have that in inventory why they are not putting it and asking to wait for some different material part.

Serive center guys tell me to ask customer care. Customer care connect me again to service manager. He now ask me to wait 20 days (or more). They have so much strength to harass the customer with this. And when i shouted at customer care they saying i will get call from concerned authority. But not getting any. Even while writing this i again had discussion with them that connect me with someone who can resolve this or else i am raising this to consumer forum. They said cluster manager not responding or something and said i will get call again tomorrow from concerned authority.

I am fed up with this diplomatic talk cycle and i wont keep this bike even after resolution of this issue.

Even their service center guys said that they dont go deep servicing this particular bike segment as they dont want to get in trouble afterwards. Why? Are these people not trained enough or what?. They say, As these bikes are faulty and tough to handle.

SO THAT MEANS THESE SERVICE CENTER GUYS SAY THAT YOU SHOULD NOT HAVE BOUGHT THIS BIKE. ?

WHY SALES GU DID NOT TELL ME THAT THIS BIKE WILL GIVE E HARD TIME AFTER SOMETIME. INSTEAD OF GIVING ME TRIP TO HEAVEN WITH WORDS ABOUT ITS FEATURES. ?

This complaint is regarding the worst service experience with Mandola Royal Enfield Service center for not providing the part on time and keeping bike at their premises for more than 20 days. Every time trying to reach to them and customer service department for resolution.

I have call recording s with everyone if needed in case.

Please help !

Colour of silencer is removing

I have booked a motorcycle with Royal Enfield on 15-Sep-2020.
Address of the dealer is as below-
Khanna Motorrad
"DOOR NO. 19, PLOT NO. 1221/C 1, BUILDING NO. B-1-B, KHANNA STREET CIRCULAR ROAD, RANCHI, Ranchi, Jharkhand, 834001", ,
RANCHI, JHARKHAND, India, 834001
MOBILE NO: [protected]
EMAIL: [protected]@gmail.com
I have paid a sum of INR 10, 000 as a booking amount.
While booking they told me that they will deliver the motorcycle in one month.
As per commitment deadline ends on 15-Oct-2020.
While asking the cause of delay from Khanna Motorrad-
They say talk to Royal Enfield.
What shall I do?

I have booked bullet 350ES online from the Royal Enfield website online on[protected]. I make a transaction of 10000, my transaction id is VHMP[protected] and my registered mobile number is [protected]. But till now I didn't receive any confirmation or booking id neither by message nor by mail from their side. I have written a mail to their customer support but didn't get any reply. When I'm calling their customer support they didn't even know...

I booked RE Himayalan at Kolar, KA on 24 August for which they committed to deliver after 60 days. When I phoned them for an update on this. They asked me to wait for next 30 days. Why am I being played around? Could you please check and update?
The staffs at this Outlet is not helpful.

I purchased a royal enfield classic 350 efi classic black model on 06.07.2020 with engine no U3S5F1LF299887. I do my first service on 18/08/2020.On 19.10.2020 while I am returning from my relative's house with my little baby girl I faced starting problems again and again... after trying hard though it started, after coming near about 10 /12 km the accelerator cable broken while I am on national highway with my girl child.company took my bike for repairing and returned me on 19.10.2020 evening. From then I not used it.But today morning when I started my bike for attaining an important meeting again I face the problem .This time whenever I started my bike and put it on gear the bike suddenly stopped again and again. My question is that i purchased bike few month ago and only after three months i am facing so much distrubance and harrasment . still i am a warrenty customer company resolves my problems.but what will happen when warrenty will over? If there is any manufacturing fault pls cheack it properly and resolve the issue. I dont want to face same kind of problems again and again in future. I am biker and offetn set out long distance for adventure.what will happen if same problem happen when travelling outside frm home town ????????? Pls resolve the issue. I am verry much disappointed with my new bike.

My motorcycle ECU is bad

My bike Royal enfield classic 350 stelth black BS 6 oil leak from engen from 1st day after inform dealer i go service center for repair and leave my bike in service center they claim varenty and repair in 5 day after call from service center i received my bike after 20 km ride the same complaint oil leak continue from engen

Hello,
I recently bought a Royal Enfield from your Kanhangad, Kasaragod showroom. Unfortunately, I met with a minor accident and got some dents in the bike. I kept the bike for service and to claim the insurance in Kanhangad showroom on 30th of last month.

Even after 20 days, the services representatives are neither responding to the calls nor updating us with the service status.
We directly went to the showroom due to no response and saw the bike is untouched even after 20 days.
What’s worst is, it is thrown in the open ground under sunlight and rain without even covering or protecting it. The colours are shaded now and caused much damage than earlier.

We tried speaking with the Service Manager Mr Anand but the way they behaved with us was the worst experience we ever had with anyone. They literally abused us for their failure and also threatened us to cause physical assault.
If this is how your service centres respond, we have no other option that filing a legal compaint against you. Consider this issue as highly sensitive and do the needful.
Hoping to hear back from you soon.

Dear Team

I have purchased 350 classic stealth black on 14.10 2020 from sukhmani motors patna bihar.

I am still not get my ind no from showroom
During purchased behaviour of Manager Mr.Ajay Kumar is very bad. Showroom not help on any issues this very worst performance by said showroom

Pls.let me know what is the meaning of Vintage. Is this the way to behave with customer.

Regards
RAHUL KUMAR
[protected]

I have booked Royal Enfield bike from Tilak Nagar showroom Delhi in Aug 2020. But they are not delevering bike telling that they have some issue with CSD and CSD has not updated rate hence we will not make delivery of the bike till the issue is resolved. Kindly do needful.

Thanking you.

Sir my name ashish kumar mishra
Disst- Jalaun u.p. 285123
Sir humne bullet signal khaki colour ka payments 22/09/2020 me orai agency singh royal me payments jama kiya tha delevery 12/10/2020 ko bullet received hui thi abhi humne 200km only chali h head se oil aa raha h bullet ko hum aaj orai agency le kar gaye hamari gadi micanic ne check ki engine and head me mistac h aur gadi jama kar li kaha ki engine company se naya aaye ga sir hamare gadi me new engine hi dal bane ki kripa kare.
Please sir hamare gadi ka engine new jaldi se jaldi pahuchane ki kripa kare.
Ashish kumar mishra
Mob no. [protected]

Date:[protected]

I have given my Royal Enfield bike for the service at G.G Motors service center, Madurai. Asked to change Chain sprocket, Engine oil and then check the wheel alignment for the both wheels and the handle bar. After the service my bike was not in the good condition my hand bar is shaking and speedometer also not giving the correct speed (i.e If I reach after 80KM speed suddenly speedo meter shows 140KM or 150KM like that. Please see the video from this like https://photos.app.goo.gl/bVVbeXQUWozpVwWM8 ). Most worried thing is I went two times after the service to fix this issue they were fixing it but the issue is not yet resolved.

And I can see they have installed some old products in my Royal Enfield. I don't know what they did at below the handle bar, because before the service the rust is not there after the service I can see the rust.

And last thing is they are extra charging for the service For example,

They charged for
WHEEL TRUING - BOTH WHEEL : RS 472

And then they are charging separately for

WHEEL TRUING - FRONT WHEEL : RS 236
WHEEL TRUING - REAR WHEEL : RS 236

and other things as well

R &R CHAIN & SPROCKET KIT
(INCLUSIVE OF REAR WHEEL & : 885
COVER REMOVAL)

R&R FD SPROCKET OIL
SEAL/SPACER (INCLUSIVE OF : 885
COVER REMOVAL)

I asked them for the details they are not ready to respond.

I am asking them to fix the hand bar issue

Sir/ madam
Am writing this complaint to inform you my signals 350 petrol tank get a damage and leak petrol, this effects very badly to me, my bike get missing, overflow, sometimes didnt start my bike that time they told the showroom guys open the petrol tank and clear the air then start, already i show the showroom they didnt take any action, my nearest showroom is Royal enfield ST marys showroom thiruvalla pathanamthitta kerala india. Do you know one thing i complaint this matter to the showroom 2 weeks. My bike model 2019 feb BS4 signal 350.

I got my bike service done at Royal enfield madinaguda last month. For the service I have submitted some concerns.One of the concern is to change the engine oil.But they failed to do so and along with that they charged me for that.It is purely a form of cheating and money making attitude.I didnt expect this kind of behaviour from a reputed company like royal enfield.Due to the irresponsibility of Royal enfield madinaguda service centre my bike engine got stoiled and I was charged heavily both financially and emotionally.I went to the service centre to complain about this, but they are so reluctant and rude towards me.Till now they didnt respond properly and they didnt gave me a proper resolution for my problem.I hoping that my issue will be justified by posting here.
Thank You

Himalayan bike bearing issue

I have a Royal Enfield classic 350, 2014 model and I have noticed a crack in the body frame chassis just above the side stand, on the tube which houses the rear swing arm. The crack is small, but I'm sure it's a potential hazard to the motorcycle and rider both. I would request Royal Enfield to look into the matter and provide a resolution soon.

Dear sir/madam,

I went for service my thunderbird[protected] lightening) on 10.10.2020 in oxina motors service centre located in trichy. My bike reg num TN 61 K 4648. My bill was Rs.15605. They damaged my tank during the service. We're requested so many times to check the cctv footage whether it was damaged during the service or before. They didn't respond properly. My all service were done in authorised service centre.

There is dent in my tank...