Royal Enfield Complaints & Reviews

On 16 Oct 2018, I purchased Royal Enfield - Classic 350 Gun Metal Grey BS IV from Allied Auto Agencies, Rajpur Road, Dehradun. As I am working in Bareilly (Uttar Pradesh) so immediately I moved to Bareilly along with my Bullet & after that all Unpaid & Paid servicing of my bullets are done by Suri Sales Pvt Ltd (Authorized Service Centre), Bareilly.
Last year Oct, I saw few lines in my engine panel which look like as an acid drops so On 15 Oct 2019, I rushed to Suri service center after taking concern from Royal Enfield Customer care executive on phone for scheduled servicing as well as to find out why & from where these lines are coming in my engine panel. But neither Royal Enfield technician nor their supervisors are able to track it out the actual situation even after doing full check of bullet including battery so they cleaned those spots with some material.
Last week when I came back to Bareilly (After Lockdown), I found so many same types of lines in my engine panel again. When I opened that battery panel, I found Amaron Battery leakage is there so immediately I put a complaint in social media. I got an immediate response from Royal Enfield as well as from Amaron side. On 03 Oct 2020, Royal Enfield picked up my bullet from my place for further investigation & Amaron (Bareilly Branch) sent their technician directly to Royal Enfield Service center. At 1348 Hrs, I got a call from Mr Deepu (Amaron representative) & he informed me that Mr Manoj (technician) told him that this battery seal is opened so he will not do anymore help regarding this issue. When I request him to provide service battery (As service center already repaired that engine panel by that time) till the time this issue will resolve, he simply denies. I was unable to speak Mr Shivaan, Amaron Head representative ([protected]) as he was travelling at that time so I dropped a message in his Watsapp number but I didn’t get any respond from his end too.
Now there are few points which are Amaron to be considered:
1) Since starting my bullet is regularly going to Suri Sales Pvt Ltd (Which is hardly 5 km away from my residential place) for all Paid & Unpaid servicing (Records are available with me as well as Royal Enfield). I have Royal Enfield AMC book Cost Rs 1800 valid till 15 Oct 2020 & Royal Enfield Road Side Assistance #[protected] valid till 15 Oct 2020 & most important Battery Warranty till 16 Oct 2020. Do you really think that I am going to show my battery to some local garage when I am spending this much amount for purchasing & maintaining of my bullet.
2) Till now, I don’t have any Battery related Problem. Self Start, Battery voltage everything is working perfectly & the same thing is also checked by Suri sales Pvt Ltd from their end too. Do you still thinking that I am going to open it without any reason?
3) As per Mr Dipu, Manoj checked & informed him that this battery seal is opened so he will not do any further help (Not even provided Service Battery). Don’t you think Mr Dipu must take second opinion from someone else? Can’t he collect that battery & investigate further instead of giving immediate reply then & there only.
4) R u guys so much confident about your product that you can’t even believe in Material Failure theory. When I told to Mr dipu it may be a material failure so please investigate it further. He simply replied “sir yei aapke sath hi kyon huwa?” Seriously, 1% material failure toh kissi k sath b ho sakta h bhai.
5) Last but not the least, please check out the attached Watsapp screenshot. Till now I didn’t get any call or help from Mr Shivaan. This type of services is you provide to yours customers?

Now there are few points which are Royal Enfield to be considered:
1) After all these incident, I already informed this matter again to Royal Enfield senior supervisor Mr George ([protected]) on the same day at around 1518 Hrs. He further informed to Area Manager so that Royal Enfield can resolve this issue.
2) Since starting I used Suri Sales Pvt Ltd, which is hardly 5 km away from my place & now Amaron is putting his material fault in our head so its my humble request you to please take over this case from your end & resolve it as soon as possible as I purchased & spent my money in Royal Enfield only so its your responsibility to look after all these issues from your end (as I don't know any third party). You can check the full detail, battery status, Bullet running (5700 KM) status etc from your concerned service center. Same thing even I mentioned in my feedback form too (attached).

Regards
sunil bhandari
[protected]

Please release the csd prices for bikes i am not to purchase my bike because of it . it's available but i am not able to purchase it.

Hi this is sanju from trivandrum, I have 2014 model bs 3 engine desertstorm, in recent days I found my bike switches off frequently while riding, I went to nearby service centre, they said there is an issue with fuel punp and it is to be replaced, problem is that I couldn't find that pump anywhere in market they don't even have the spare, please help me getting a solution, thank you

Handle bar in classic 350 is unstable while riding, it's more like wobling, everytime I take it for service at authorised service center but permanent solution is still not done.
Location Bangalore
Phone [protected]

I am tanmoy from kolkata.15th of aug i booked a re himalayan from harsit tie up pvt ltd, kolkata.sales person assured me that they just provide me the bike in 2 month.after booking they just give, me a mes of booking confermation but i just want a mail copy but they are failure to give me that.after the30days i just call to sales person for knowing the status of delivery of my bike.then they told me that i just got the bike before oct end bcz they dont have the stock right now. after that i called them few days later.then they give me a shocking news that in this time they provide may june booking bike, but before december 31 no himalayan bike comes to kolkata.i called re customer care after that.they first told that they dont have any info about that.after that when i called them 2 nd time then they said that already a complain registerd on my name in july.but i dont understood that how they taken a complain on my name when i booked this one in august.after that showroom also send me a mail to said that waiting period is extended upto 31 dec

Hello Team, I never imagined that one day I would be posting compliant against the brand from which I was obsessed.

I have purchased Thunderbird 350X last year post that it has got numerous issues including internal wiring damage, tank replacement, tank air lock issue etc. And it happens within couple of days of bike getting serviced and post I need to get it toed to the service center again.

Today I have registered for toying again i.e. second time in an year. They have taken Rs.80/ km charges as well as mentioned that they won't be liable in case of any transport damage plus I need to call the toying service 1 hour prior to remind them, in case if they will forget I need to pay the charges again. Just think what I have felt upon hearing this.

Still I have agreed with everything as a last chance. If there would be any issues post this servicing it will be really heart breaking. Plus RE has lost the faith and I don't think that I would be able to get that faith again as well as I can't plan for any RE bike for me as well as for any of my near and dear.

Seriously, RE India you have made it worse.

P.S. I am not posting my contact number as I don't believe that any body from RE would be contacting me on this.

Saquib Abdi

Dear sir,
This is jay singh from titwala - east, mumbai. My complain is i visited two time at service centre s. R motors kalyan ullahash nagar, mumbai. Yesterday[protected]. I visited for service they told me come tommorow today will be not possible. I reached today[protected] at 11 am as thay had given me time. But they told me not will be possible to give service on time you will be get in evening or tomorrow. It was digusting behave with royalenfield owner they are behaving like road type service they dont mentain name royal enfield. I have done all service on only service centere not out side, my service was 5th comes in paid service. Person name is dharmesh vanmani, thease person do only time pass (Unse milo unse milo bus ek dusare ko bolte rahete hai) i request to you please take action.

As i have booked my royal enfild on 17aug.2020 i haven't got my bike yet. And it's 40 days now so please i request you to help me so that i would get my bike in 2-3days i will be very gratefull to you
Thank you
Mohit kumar
Vikasnger dehradun

From the second day after buying of my new royal Enfield classic 350 from " Birbhum Riders" I am facing a problem where Headlamp of that bike Blows off in a sudden and after a frequent it returns. Though I have checked it through two service centers of RE ( one at Durgapur, and another Suri[ main dealer from where I bought the bike]) but still the problem exist. As per the technician of Birbhum Riders, the Relay has a problem and they have tried to resolved but failed, but when I asked for the parts replacement, no answer found from them.

As my concern if I meet any accident regarding the sudden blown off the light during driving at night, who will take the responsibility?

I bought a new bike on 11 september 2020. From first day it was showing different types problems and after it's first service on 22nd september 2020 it's efi system and ecu showing problems. The warning light continuously glowing.
Since last 5 days the royal enfield service center bhopal trying to fix it up but they are unable to do so.
Here i am requesting to the dealer and the company too please replace it or refund as soon as possible.
Details of bike and showroom is
Engine no. U3k5f1lh563933
Frame no. Me3u3k5f1lh715219
Model bullet 350 x efi ks
Colour onyx black
Contact me ±[protected]
Sold by. Ananya auto royal enfield bhopal.

I first of all i am really disappointed royal enfield company last 10-15 days ago i buy a new royal enfield 350 x ks efi on 11th september 2020 bs6 model and i've really get too much problems in my bike also i am not getting any good response from customer care and i am her to requesting to the royal enfield company to replace my bike my bike problem is a manufacturing defect once again i am hare requesting to the royal enfield company to replace my bike.
Since last 4 days it was continuously repairing by royal enfield service center bhopal but still the problem occurs.

I have undergone all servings in time and have come for 4th servicing in time... Now they say disk plate is unserviceable and charging for the same though it comes warranty period. They are correlating it with running part disk par and say not covered under warranty.
Worst part of royal enfield it motors mahipalpur delhi.

I call to your customers support, they deny to help me for road side assistance at night timing will be 6:50pm approx.
I never seen such careless, irresponsible behaviour with customers, i[censored] can't help us then why give these options to us and the main thing is that i purchase this bike in this month of 16 September 2020.
And problem get started from the beginning.
Mobile no.-[protected]

Dear sir,
I satish nautiyal (Contact no-[protected]) have bought classic 350 chestnut on dated 31 aug 2020 from your gandhidham gujrat showroom & within 25 days of purchasing my whole bike got rusted
(Silencer guard and silencer, brakes, rear suspension, bike rim, bike stand, leg guard) also fuel pump problem comes within 2 day after purchasing. I'm totally fed up from this bike. I want bike replacement.
Cheapest quality of parts used by royal enfield.. I'm sharing some photos of bikes. Please resolve this issue as it is causing me considerable inconvienence.

Thanks and regards
Satish nautiyal
[protected]

Dear sir,
I satish nautiyal (Contact no-[protected]) have bought classic 350 chestnut on dated 31 aug 2020 from your gandhidham gujrat showroom & within 25 days of purchasing my whole bike got rusted
(Silencer guard and silencer, brakes, rear suspension, bike rim, bike stand, leg guard) also fuel pump problem comes within 2 day after purchasing. I'm totally fed up from this bike. I want bike replacement.
Cheapest quality of parts used by royal enfield.. I'm sharing some photos of bikes. Please resolve this issue as it is causing me considerable inconvienence.

Thanks and regards
Satish nautiyal
[protected]

Brought classic 350 stealth black in mid june
Now within 3 months colour is being damaged and removed at different parts automatically

Hi team,.

I have purchased vehicle on november 21st 2019, from whitefield royal enfield showroom banglore.
Till now i have not received my bike's complimentary helmet and r. C. Card. If i try to contact showroom.. There is no proper response from them.. Very much disappointed.
I have raised complaint with my phone. No#.. Still no one has tried to reach out.

I need a help in getting this resolved. Hopefully it will done.

Please escalate and prioritise, since i am facing lots of problems with banglore police.. If this doesn't work. I am going to reach bangalore traffic police on this issue..

Thanks

Good evening san,

My name is boyapally pushpamma. I have booked a re classic 350 stealth black on 05.08.2020 at royal engineers (Uppal, hyderabad). I was promised delivery within 20 days. However the delivery was never made and upon inquiring now, the dealership is informing me that there will be a further delay o[censored]nknown duration due to inventory problem. I request you to rectify this issue as soon as possible. If there is going to be a longer delay then i will have to cancel my booking.

I would like as soon as possible reply on this. This is not good for such a great reputed company (Royal enfield).

Regards,
B. Pushpamma
Hyderabad
Mob:[protected], [protected]

Hello, i am jeevan kumar from hyderabad. I had booked one interceptor650 (Glitter and dust) chrome bike at headway motors, madinaguda, hyderabad, telangana on 8th august.2020. At the booking dealer assured me to deliver the bike within 30 days of the time period which falls on 7th september 2020. i am continuously following up with dealer regarding bike delivery. After completion of 30 days i have been visiting the showroom and dealer on...

Dear sir,

After the service vehicle having the trouble

On of your authorized Service center people cheated me in paid service at KAY JEE ENGINEERS PATIGADDA BEGAMPET HYDERABAD Service center.

They are charged me with 3238/- Rs but they don't even done the work of atleast 1500 to Max by Max 1800 Rs. And they are asked me to do phone pay I don't know why its like this.

I am requesting you that, My bike was previously its good condition, before of servicing. after the service it's getting sounds from engine, and it's got started some disturbance . Please guide me whether its get relsoved by your people or can go for my way .please revert me on the same mail.

with these people behavior and things, that service center DEALER was getting the BAD remark and and huge lose in income, because of there words and things they wantedly asking about to do phone pay or google pay on behalf of service center official account.

I want my money back which is they charged extra from my side .

because bike lights and all are working good and I didn't given any instruction to change the lights, okay if they are changed means that should be working mode that are also not working and which are already there in working mode and some other like Disc pads some and other things in the list.

I know that my bike is working and having all the things without any issue. If any issue is there means I need to instruct na, but this people are charged and given me big list and said these are things we are serviced to your vehicle but I am very clear that, they didn't fix any new parts to my vehicle.

Thank you Sir/Madam and,
Rg🎭ds-VennU