Royal Enfield Complaints & Reviews

Same

Dear sir,

i purchased royal en field on[protected] from dino motors thirumullaivoil, chennai, the invoice no is inv007120cd00118,
i took the delivery on 3.08.2020, frome the day one my vechile got the starting problem, when i went to the service center
first they told that problem is the battery after they changed the battery problem not over, now they are telling that the problem in the wiring harness, still...

Royal enfield -

Hello team,

I would like to inform that i have booked a bike at below royal enfield showroom, bangalore on 05-jan-2020.

Whitefield motors, bangalore

Bike details

Re thunderbird 350cc bs6
Booking amount - rs 10000

Concern

I have been trying to get in touch with the showroom, but unable to reach on phone and also...

I booked a royal enfield classic 350 stealth black on 30 jun 2020 with booking id no bkg006944cd00215 in the name of surendra pal singh at "centrum motorcycle llp" naraina, new delhi. The showroom owner committed to supply the bike within one month, but 55 days has been over. Neither she is telling the actual reason of delay nor she is showing the cause. I want to check whether the above mentioned booking id had not sold by the dealer to another in black, because the company promised the delivery last by 40 days. I have sufficient proof of her commitment when i booked the order of bike @ 10000/-.
Please investigate the matter. I shall be highly indebt o[censored] for ur this action.
Thank you
Surendra pal singh
[protected]
[protected]@gmail.com

Hi, my name is anand varma, contact me through [protected]@protonmail.com
i gave my royal enfield thunderbird 350x (less than 2500km driven) to the royal enfield authorised service center in gachibowli (go green motors) on 09/june/2020. for oil leak because of the plug coming from engine right side, got off from the engine (video attached below).and they take my bike in the morning around 9:30AM and said it will be done right now . around 11:45 AM i got my bike and went to office. at night on that day i find out unusual engine sound which wasn't like before. and thought this may be because of oil service or other. after that i got a call from them to know about my bike performance. i clearly said i'm hearing some unusual sound when i was driving my bike in 3rd gear and above. they said to visit the service center if it's gets bigger/louder, when i'm free. i said okay. after that i drove the bike for 30 km approx and then i began to heard this (tik tik) sound and i take my bike to service center and i said this may be due to in proper service over attachment on the oil leak side. they said "no sir it's common and it can be minimized by driving this bike daily". but weirdly the sound got increased day by day. i again take my bike to the same authorized service center and i got the same reply. today is 24 august 2020 i didn't get rid of that sound until now. (given time around 2100km driven, now it was 2337km driven). so royal enfield india, i need an ACTION and ANSWER regarding this issue about your authorized ## service center's GREAT SERVICE over my bike because i face the issue only after i gave my bike to your authorized service center by trusting the brand"ROYAL ENFIELD" ATTACHED VIDEO OF OIL LEAK.

I want to launch a compliant regarding my rear tyre mudguard which i bend the day i bought my new bike.
I informed this thing a month ago to the showroom people but they show no response so i have to file a compliant.
Services are very poor.

Meri bike change kr do bahut dikkat de rhi h mujhe nhi chahiyeh bullet bekaar h feedback 0 h meri taraf se

Team RE,

I am writing this mail on behalf of my continuous poor maintenance experience with one of your stores located in Kanpur.

Unfortunately, I have purchased two thunderbird 350 from Sareen Motors, Rambagh, Kanpur. It is strange to know that there are two more RE bikes we have in our family and we are all equally troubled just because of your poor quality product and poor service and maintenance deliveries.

I have been experiencing poor deliverables from Royal Enfield as well as the mentioned service center also but the recent service visit totally disappointed me and left me with no choice other than escalating it to the higher management. Here, I try to explain the issues linearly as below-

1) I don't know how the mechanical staff tests the bike once it is serviced as you take it back with the same issues for what you wasted your time and energy to take it to be repaired in the service.

2) The rear brake is too uneven and rough as each time you need to put extraordinary pressure on the brake to slow down the bike. Moreover, nowadays it works similarly like a hand brake in the car. Once it is applied, it will be in the same position until you drag it up with your toe. Is that exactly how it works or is it too hard to be understood to be taken in inspection and repair? You complain the same and you get no result out of it.

3) Your one visit service isn't actually meant for one visit. Once you get service done, you will have to visit again and again with the same problems to be marked as complaint at the service end. Recently I met with an accident due to the rear brake got stuck once applied. Will you compensate for the same?

4) One of the front shock absorbers was leaking which I mentioned and acknowledged them. I asked both forks to be repaired, they repaired and I paid a heavy amount for the same. Even after that, the same day some oil was popping up. I was advised not to worry as it is just repaired. Within a week itself, it was in the same position again.

Now you please tell me, how many times do I need to take this bike to the service for the same issue again and again?
Will you compensate for all the visits I wasted my day, time, efforts, energy, and resources for the same reason? Is it a blunder to buy your product?

I am looking forward to the resolution. I hope these are pretty straight forward things which can be understood. The customers should not fall into such issues if they go for such a premium bike brand. Attached is a copy of the last service availed, all the information related to the bike is in the attachment itself.
Please note I will be free to approach the Consumer Forum if I didn't get any hearing from you.

Thanks,
Tanu Shukla

I bought bike having reg. no HR33H4306 and reg. date- 13/03/2020. and service has been done on service center on 15/08/2020, then everything was ok.
Now suddenly clutch is not working and i register a complaint and give the bike in service center in Gurugram, now they are telling that clutch plate need to be change and charges will be apply.

Hello, yesterday i went for service of my classic 350 to lucknow rbl road service center and the one of the worst service is done and when i complain that to there management they started arguing.
They billed me unnecessary things which were not required and not used the re products for the service used other non branded products.
I urge the re management to look into this matter as soon as possible or have to see the legal process which i not intend.
Thanks
Kapil shukla

Gud morning sir
My bullet 350 classic double disk metal grey colour. Silencer to be rasty tail pipe 2.5 year ago registration

Hi,
This you to inform you that, I have bought Royal Enfield Classic-350 from Kolkata Bike Zone Showroom- Chinar Park, Rajarhat.
I have made full down payment for the Bike. However, the showroom is asking for further payment of INR 500 each for HP charge and CS charge, which counts for an additional INR 1000. They have also asked me to pay separately for Leg Guard and almost 2 months i was booked and full down payment the Bike but till deat no Bike delivery to me, when i booked showroom tell me 15 - 20 days.

Please advise whether I should pay them

Kind Regards,
Mithun Podder

Broke my leg guard. do not change my leg guad. dealer has no response me

My engine light indicator not turning off after few minutes

Royel enfield electra bs6 model. Self not working and indicator sound not hearing, sleed 60to70 km only running speed. Please support us i service last week in dino motors thiruvallur after that only.

Hello sir/madam
I purchased re classic 350 on 24july @ dcs showroom tolgate chennai i was adivesed by showroom to put extension of warranty for 5yrs and then paid for that on 25th july 2020 but still now i din get my extended warranty bill showroom people said royal enfield issues so kindly clear this issue and hand over my warranty certificate to me my vehicle no tn03ab9444

I just bought himalayan in koyilandy showroom at the date of september 2019. One month before i visited enfield showroom and ask my bike have many problems please clear that and i admit there (Already the showroom has postponed my serviece date that time i just calm because think about corona) but the showroom not clear my complaint the ask to me give my vehicle to other showroom and suggest calicut. What the hell my location and calicut have 26 kilometers diffrence then why i bought my vehicle in koyilandy? Itz a very bad service and the ask the engine oil is not available here now and i ask my rear wheel and tyre have complaint and they ask to me that serviece is not here, u please visit any cycle showroom and repair, what a replay almost 250000 i give to bought this himalayan i am not a rich so please kindly clear my complaint otherwise i want to gonna ba a consumer court and i just upload this things in a sociel media

Hello,
I bought a royal enfield classic 350 on 05th june 2018. After two years of mild usage, i noticed that the chassis of the bike was cracked and color of the tank is also going.
I went to the dealer from where i purchased the bike and he suggested me to got the service center. On 5th july 2020, i went to the service center, after going to the service initially they said that i have to pay for the chassis to which i denied and later they agree to give me a replacement.
But its been more than a month i have been waiting for the replacement part and the bike is still standing and getting rusted.
This is a manufacturing defect that could have cost me my life. I believe my life is more important, the company should take responsibility and now i'm clueless what to do and thus requesting for help.
Attaching all the supporting documents. Kindly make to sure resolve the issue asap or i have to take this on a legal basis.

Regards,
Hassan shaikh
Bike no mh47 af 1763
[protected]

Hi

My name is arun & i have booked a royal enfield classic 350 cc stealth black colour model bike on 1st july'2020 at
Kayjee engineering showroom located at ranigunj, secunderabad, hyderabad, 500003.
Telangana.

The bike was promised to be delivered in 30 days.

However till date it's not delivered & i m really going through a bad experience now.

Unsure whom to escalate this to, i am writing an email now.
Please look into the matter and do the needful asap.

Many thanks
Arun

After 1st service my bike is not start self and kick properly please help me