Royal Enfield Complaints & Reviews

REG No : KA51HB6093 - Purchase Date 19/03/2018 Color - Blue . Second Time Fuel Pump Damage/Leakage after its change on Jan 2019. I think its Manufacturing Defect which They are fooling people. What shall i do ? Please advise. As when i called to Customer Care center they are telling its 10 Months now so its already many month so please replace it. i said its Fuel PUMP its matter.

One of pair of rear mirrors is is not properly designed, i ask that refund Rs 4000(only four thousand) i approached Royal Enfield showroom at mettupalayam Tamilnadu and returned the pair of rear mirrors, but the owner didn't give any response and respect, he was sitting as duff and dump, after half an hour he asked "what is ur problem "without respect and turned his face towards laptop (pretended as a busy fellow).branch:MR Motors GMA.invoice no:ms[protected].Document no:ms[protected].customer name:Mr.Poonraj(MR[protected])

Dear support team,

Bullet-500cc
Bought on-15/11/2017

Silencer was burnt (Colour of silencer turned yellow and black). The complain was heard and changed after so many requests on 10/10/2018 @9000km.
Issue is same again at 20000kms and just within an year.
Complain has been raised and it was being handled by royal enfield riders cafe-gopalganj.
Bike was taken into custody by royal enfield riders cafe-gopalganj (Bihar) for 2 days and returned back saying 'it cant be done' because :
1. Petrol is being used by from different petrol pumps, quality of petrol
2. Engine is being heated up so it will burn.
3. Major driving pattern, access acceleration
4. There is fire burning inside silencer (Not inside engine it seems) as per mr. Karan and mr. Jeeten-the two senior person from customer care.
5. Bike is out of warranty

Complain id-ccshoc[protected][protected]@royalenfield.com)

I need permanent solution. If silencer changing doesn't work, change the bike/change the engine.

Bike no-br01dn3900
Name-vijay singh
Phone-[protected]

Good afternoon to royal enfield company. I think this year your growth very big know this world. Last two years i promoted your company vehicle at my many friends. Last june month i am purchase your company royal classic bullet after 2 months some problem issue in my bike. Engine noise and bettery complaints then weel solding so went to your company service at udumalpet bharath motors but after this service problems not well. Continue for 3 service's your service but very poor all services i am not satisfied your service pls you take my problems and clear my bike problems plz call me... Number tn 78 q 3344.
Thank you

I Am very Loved Person of RE bikes, with same Interest, I we ordered new Bike Bullet X350 ES colour regal red, in the month of september i was told 45 days is the buffer time for getting the bike .

now its almost 80 days, still i didn't receive my bike. after several complaints return to ([protected]@royalenfield.com) and called customer care also. there was no proper response from team ROYAL ENFIELD

very much disappointed with customer service and response. still surprisingly they are telling they are not sure when this stock is going to come.

Kindly help me if some one could assist me on this .

Hi, i gave my bike for general service on 19th oct in velavan motors re service center in thousand lights chennai. After that, there are lot of issues raised like
The doom light (Low beam) was not working,
The front brake was miserably failed, and
There was noise in the rear brake. So i gave my bike for 1st complaint and also i raised my concern in re customer care on nov 9th.

I got a call from re customer care and she listened to all my issued and finally said please report if you have the same issue again. What a pathetic customer care support is this?

The service center person said they are not responsible for this issue and they charged me around 2k.

After few dates later my bike rear brake was jammed on dec 2nd, the rear bike was locked due to overheating. So i towed my bike and gave the save service center now. They said it was jammed due to overheating we fixed the issue and charged me around 150.

Now again there is a new issue raise now the speedometer light is not working. I dont know what to do? Raise an email to re customer care or give my bike to same service center.

In both cases, they will say the same thing.

Dear re team,..

My details : nidhin
Ph no: [protected]

I am very loved customer of re, i have purchased re which was my childhood ambition

As my vehicle no: kl73c670, classic 350, vehicle given for service, actually i am in out of state, i requested re service team to send the invoice copy to my mail id as i have already provided to service center, i tried several times to contact service center but i dint got any response or they are not even ready to attend the call, later i tried they picked & said will send through mail, but still i dint received my invoice copy, now i am trying to contact them but no response

I need immediate response on this complaint & action

Service center name: tempest automotive
Place : sulthan bathery, wayanad, kerala

I regret to inform you that the after sales service of royal enfield is very substandard and frustrating. I had purchased a standard 350 abs bullet black from your showroom at intrepid works, palakkad on 12/10/19 near my office. The vehicle was registered at alapuzha on 2/11/2019 (Rc attached). The vehicle skid and fell during a drive on 3/11/19, there was minor damage to the fuel tank, head light etc. It was then taken to the nearby authorised service centre riders motors[protected], 2255031, alapuzha on 4/11/19. I was attended by service advisor mr. Manoj – [protected], the insurance formalities was completed on the same and next day (Claim attached). I was told that there may be further works in the vehicle, it will be known only during the work. He promised to handover the vehicle in 1 month time (Slip attached). The insurance agent also told that he will arrange for the same. Mr manoj told me that he will call me the next week and inform me of the works and also he would need an advance once the final estimate is prepared. I agreed and left to my work place at palakkad. He didn’t call. After 10 days i went to the show room on 14/11/2019 and found that the vehicle is untouched. I raised complaint to the manager, he told he will solve in 1 week time after 1 week time, when i called they started rejecting my number. I seeked help from the store where i purchased the vehicle, with their intervention they called on 2/12/19 and gave me the estimate and asked for advance. I paid online on that hour itself and they confirmed the same. I then visited the service centre on 3/12/19. The manager told me it will take more than 1 month to complete the work. When asked about their early commitment of 1 month, he told that me that he can work only in this way, you can do whatever you can i don’t care. Is this how royal enfield responds to a customer, after grave delay in service? After 35 days, i don’t have a clue when i will get my vehicle back. I have voice recording of the manager admitting that the delay is due to his personal financial crisis. But why should i suffer for it. Royal enfield should be more responsible. I sent a complaint via email to [protected]@royalenfield.com on 7/12/19, but no one contacted me till now.

I give my bike on 09.12.2019 at pallavarm service station. They told me that your bike will be redy till 5 pm. But when i call them at 5 pm, they told me that in 7pm bike will be full ready. That time i am getting late. So i decide to come next day. But today when i go to their service station they ttold me to wait some time, after waiting for 15 min one guy came in and told me that there is no parts available for your bike so we couldn’t able do any work on your bike. That time i want to beat that guy very hard. I told them that you have to inform me about parts avlbility. When i told them to give my bike, then they started to drain my engine oil. I am very offset and same time i got lost one of my clint order worth of 54000, because of your bad service. Who will be pay for that. My bike no is tn06l6691.

Thanks

Abanindra

Royal enfield thunderbird 350x abs, i own this bike for last 10months..
Water is going inside the speedometer display in my bike and now display is not working.
Fog inside the led display
Within less than 1 year of purchase facing this issue, need to know whether the re team has checked and verified the product quality before installing to the bike during manufacturing....

Hi, never expected these kind of things happen with royal enfield. Servce guys have changed my battery when i have given my vehicle for the self start issue. When they said there is an issue with the battery got it checked at the amaron battery center and there is no issue with the battery and the same has been conveyed to the technician and asked to check for any other technical issues with the vehicle related to self start. After 2-3 days checked with the service center and they told the issue has been resolved and got the vehicle after two days the issue is the same when they checked in the service center and started saying this is not the battery which came with the vehicle we r no way related to the battery misplaced or the wrong battery placed in the vehicle.

5/12/2019 i given my bullet standard 350 for my 5th paid service.
Sai ram autocraft service (Royal enfield) service center. Address: no. 102, 1, outer ring rd, kamadhenu nagar, b narayanapura, mahadevapura, bengaluru, karnataka 560016. They put oil quantity 1850ml only. I could't see the oil level. And the asked them, then they miss behave with me. After the mechanic started my bullet without oil infront of me. I felt very bad experience.

I bought a standard bullet from your perinthalmanna ponniyakursi showroom. One employee named jithin compelled me to purchase the crash guard from outside your showroom. He said me that this same product will get you in cheap rate from outside. They can fit the fitting in 5 minutes. We will take half an hour. So you go there, i should contact them. The employee behaved badly with me for not to buy the original product from your showroom. What is this sir. This is so unfortunate. This kind of activity won't ashamed you? Will you please take any move against this kind of irresponsible personals? Can i expect any further actions? I loved the brant. But...

Dear sir,
Main kamal kishore, maine apni gadi big boyz se purchase ki thi magar wahan se mujhe bilkul bhi satisfaction nahi hai, meri gadi abhi nayi hai aur wo log engine kholne ki baat kar rahe hai, main nayi gadi ka engine open nahi karana chahta, kripya meri samasya ka hal nikale, nahi toh main consumer court mein complaint karoonga.
Kamal kishore
[protected]

Hi,

My name is jyothish from kerala. I have booked an interceptor 650 baker express in your showroom and i paid the full amount ₹3, 20, 910 on nov 28th. The same vehicle is arraived in the showroom on nov 15th and we mutually agreed to deliver the vehicle after dec 17 as i am an nrk.
Unfortunately yesterday i (My friend who booked for me) received a call from the showroom that the vehicle had a manufacturing defect and they want to return back the vehicle to the company. He told yesterday he ride 4 km and know about it.
I want to know the fact that is he geniune or making fraud to resell the boke.
Kindly check this issue and let me know the truth.

Jyothish g
[protected]

Hi,

Velavan motors - thousand light damaged my petrol tank but not yet replace my petrol tank. He is agree to damaged my product but not replaced

We are follow up with dealer they are dont give any response.. Pls help to get the damaged petrol tank to new petrol tank at the earliest..

We are follow up with gayathri - hr in velavan motors - chennai

Regards

J. Sivarajan

Myself mukesh kumar rajak buying classic 350 reg no. Br39aa0431 from katihar bihar. When i buy classic 350 gun gray the abs light cant get off when i ride and no one in your company suggest me of this purpose also not suggested by the mechanic when i doing 1st service, 2nd service, 3rd service also in 4th service. When my friend buy new classic350 and the abs light get off on ride then i ask the mechanic then he said that the abs light get off when we ride then i know the problem and ask him to repair this but the manager says that the abs wire get band and the price of the wire pay by me. Why i pay this when the problem is started from starting period of buying. Please resolve it fast.

My royal enfield standard 350 2018 model bike got fuel tank leakage problem after one year of purchase. I went to service center (North delhi motorcycle, rithala) on 17th nov-19. They told me that fuel tank need to replace but they don't have it in spare right now. Miss gunjan sharma told me that within 7 days fuel tank will deliver to us and we will call you then get it replaced free of cost as it is in warranty. But today its 3rd dec, 2019 i just called them but they still responding the same from last 24th nov that "sir apka tank order me dala hua h jb ajaega tb hum apko call krdenge". I am very upset with the royal enfield and the service center also. Nobody purchase royal enfield to face this much harassment and worst service.

Dear re team,

It's always a tedious job to deal with any domestic company when it comes to services royal enfield (Re) is no exception. Since the time i decided to buy the re classic 350 gunmetal grey abs, i've had faced many challenge from dealers "heighten automotives" to "sohan auto world" and in my experience everyone is crook.

After additional 15 days of delay bike was delivered to me on 08th november, 2019 (Re classic 350 mercury silver) from sohan auto world - faridabad, not what i wanted but acceptable. I was promised at the time of sale that insurance provider will be "icici lombard insurance", but as i said earlier everyone i came in contact with in re is crook, so they maintained their rapport and provided insurance from "the new india assurance". (A government organization).

I was almost over with previous episodes and enjoying the ride, unfortunately bike met with an accident on 18th november, 2019. I visited the heighten automotives - faridabad as they've service center available.

Where i was surprised that my insurance provider was "the new india assurance" not “icici lombard insurance” and i was needed to visit to them to get the vehicle inspected. As a good citizen of india bound by the re terms and conditions and ipc, i visited "the new india assurance" and requested them to survey the vehicle.

Next day "the new india assurance" visited the heighten automotives - faridabad and passed the claim, "how much"? Well i don't know, just because any of them didn’t share to share it with me. It's been 10 days since surveyor inspected the vehicle and passed the claim, still re service center team has no idea how long it take to repair the vehicle as required parts are not available at service center.

I've certain queries and i am expecting an honest answer for them.

Last time i spoke to george around 10th november, 2019 from customer service team, he seemed thorough gentleman and promised me that i will be getting call from puneet dubey, well i am still waiting for puneet dubey's call.

Why was "icici lombard insurance" proposed in first place, if you provide insurance from "the new india assurance"?
I called multiple times at heighten automotives to check the vehicle repairing and deliver status, they've no idea, do you have an idea how long will it take?
Last but not the least - why shouldn't i visit the court and sue you guys for miscommunication, falsifying information, delay and extremely poor services?

Frustrated due to poor services!
Manoj sharma

I am owning a royal enfield thunderbird 350abs marine from shah distributor.

Registration no: wb 26bd0484.

I have bought this on 18th jan 2018.

All these happened under same same service center of shah distributor pvt ltd.

From march onwards i am facing an issue of fork noise and this has been fixed 3 times at free of cost as it was manufacturing defect. I am facing the same issue again and they have charged me for that. When it's a manufacturing problem and earlier they repaired it under warranty but now they charged me, why?

Fork oil seal was also broken few months backs and they were supposed to make it under warranty but still they me.

Total rs.1383/- they charged me including washing, for washing they charge rs.118/-.

I want rs. 1265/- back.

Please look into this.