Royal Enfield Complaints & Reviews

Dear re team,

It's always a tedious job to deal with any domestic company when it comes to services royal enfield (Re) is no exception. Since the time i decided to buy the re classic 350 gunmetal grey abs, i've had faced many challenge from dealers "heighten automotives" to "sohan auto world" and in my experience everyone is crook.

After additional 15 days of delay bike was delivered to me on 08th november,...

I am owning a royal enfield thunderbird 350abs marine from shah distributor.

Registration no: wb 26bd0484.

I have bought this on 18th jan 2018.

All these happened under same same service center of shah distributor pvt ltd.

From march onwards i am facing an issue of fork noise and this has been fixed 3 times at free of cost as it was manufacturing defect. I am facing the same issue...

Gave my bike for servicing... But one day after i got it back bike did not start.. Called the service centre and now they r saying that ur battery is dead and u have to change the battery... A similar incident happened with my friend here whose bike did not start just after servicing and battery was just 5 months old... Contacted the service centre and told them everything but they r not ready to listen now... Request to take necessary actions...

I have booked Royal Enfield Classic Chrome 500 on 21st September 2019 by paying booking amount 5000 Rs, and they have promised me that they deliver in 20 days but now it's more then 2 Months and not yet delivered.

On 10th November ASM of MR MOTORS Mettupalayam, Coimbatore called me and said Royal Enfield stop their production, so you will get only Classic Black Color. I took a day time and gave confirmation and he asked me...

I have my bike in the royal enfield service center in jubilee hills, hyderabad on 26-nov around 10am in the morning. I wanted to change shocker seal, but wasn't in stock. I asked for oil change and general service. I was told to collect bike in evening around 5:30pm.
Later, in the afternoon i got a call from service center saying shocker seal is in stock now, will put it and deliver by 6:30-7pm same day. I agreed to it.
27-nov,...

I bought a royal enfield gunmetal classic 350 from ahmedabad on 18th november, 2019.

Everything was smooth till initial 150 kms but the actual problem started after i opted for their road side assistance after my bike had a flat tyre.

After calling re assistance they sent a service guy and this guy completely manhandled the bike and had very little knowledge of the bike.

He first took the tyre...

Royal enfield service center,
Plot No 5 & 6 Fourtts Avenue, Kelambakkam, Near Chettinad Hospitals, Chennai, Tamil Nadu 600001, Ph[protected]

The above mentioned service center is doing worst performance in service and also causing another issue for another repair.

This is the third time, I'm getting this worst behavior in service in that center.

Last time (2 weeks before) i changed one...

I have purchased royalenfield signals edition on 18 auu 2019 and during my second bike service the authorise delaer sr motors have change my bike parts with the old and damage parts like cone set, shock absorber, took boxcover,. I am very much hurt with the deeds of such a reputed brand kindly look in to the matter as soon as possible.

Service center name and address:
Sr motors unit of riya motors pvt. Ltd, 538/6, harmony...

I purchased royal enfield from akanksha (Moradabad) on 20/8/19, on cash payment, as per the policy agency provided number plate to all new purchased motorcycle and agency representative assured me for same,
Now almost more than three months passed, they are not providing number plates and we are regularly visiting showroom, pls tell how we get this.
Regards
Sanjay narang
35/a, shakti nagar
Line par, br...

I have taken bullet classic 350 bike from r. Cpuram showroom. Now it almost 5 month completed but my bumper got cracked. I am attaching the photo for reference too. Also showroom people are not good enough to support telling their system is unable to retrieve the data from system to check whether i have taken the bumper from showroom at the time of purchase of bike. I am not able to find the bill where it is mentioned the bumper option taken....

Without replacing the parts of the vehicle the company is asking to pay money. Not servicing properly. For the same compaint we have uproach the company 4 or5 times. Then only prblm will be solved. Customers are getting bad experience from your company. I won't encourage anyone to buy vehicle from your company bcz of the bad experience got from your company...

First mumbai store llp authorised dealer of royal enfield promised me to provide a discount of 2000 rs. On buying a lot of accessories alone with the bike the total was not visible they just asked me to pay the amount with did not include the discount amount on paying the same and recieving the itemized bill i ce to know the discount was not provided they agreed me to refund the amount and now when i m asking for money they are like we cheat...

I had purchased a classic 360 bullet from marikar motors, thrissur, kerala in november 2018 with registration number kl-45-r-9228 under the name of devayani. I had sold off the same on 8th october 2019 to another person. After that enfield customer care from marikar motors and tagz bikes, irinjalakuda keep repeatedly calling me saying its time for service even after i told them i had sold the bike and to update in their system the new owner...

I have registered a complaint earlier regarding a fuel pump leak and this is the continuation of the same. As the service centre promised me for a free replacement but cheated me at the end telling me that it will cost me around rs.10000/-

I have taken the bike to a service centre and they are telling that i have to pay for the broken fuel pump. The reason they are pointing out is that, i have used adhesive to seal off the...

I bought a re gun metal gray bike about three months ago. And after around 2 months the bike didn't start. I tried a lot and finally called royal enfield road side assistance. He charged the battery and bike got started. The same problem has happend again for two times and i called the rsa. But now, i am really vexed of this battery issue. Its not even 4 months and still its irritating me with this battery issue. Now i dont know what to do...

Hello,

I had booked a continental gt 650 from a royal enfield showroom located in kerala at vytilla on august 1 week, 2019.
They had promised me to deliver the bike in 2 months but even after waiting for more than 2 months they were not delivering and hence i cancelled the booking on october 1st week, 2019. They said they will give the refund within 15 days.
Since there was no response from them even after 1...

I bought a re interceptor in the month of may 2019 and since then it has become a matter of concern for me. Not only concern, i feel i've been playing with my life riding it. Within 1 month o[censored]se, there was an instance when the rear brakes brakes failed when i was cruising at a speed of 100kmph. Somehow i had a control over the bike and was able to stop it using front brakes but i got so scared that i didn't ride it for a week. After giving...

Dear team

I would like to inform you that i was visit store in haridwar for first service but i am not happy for service and also they dent in tank in my bullet...
Which problem i was mentioned in service book but they was not solved it.
Back try also babble which i mention in service book.
If this type of service is given by royal enfield then this is my very pathetic experience.

I request...

This is rojes james here i have a complaint against the royal enflied showroom customer care support team, i had put my bike for an insurance claim due to a accident it was tata aig claim an when after the process i get a call from the insurance company telling that the policy of own damage is expired so the claim is rejected, an finally i ended up with paying 13, 618 finally when i went to collect the bike i spoke to the showroom manager...

My bike got punctured and when i purchased bike they had offered road assistance for 24*7, however from past 2 days they are just asking me to call back again for resolution because the technician is not available it seems (For more than 48hours) now just imagine what would have happeed if iam stuck in some isolated place?

Currently the issue is not resolved and i had to travel to office using other means and my work got effected...