Royal Enfield Complaints & Reviews

Purchased pegasus model from royal enfield in august 2018 and had issues with company after the launching of signals model. Re company committed to provide us pegasus items including pegasus jackets. Now after 1 year company started delivering jackets but as promised jackets are not bespoke pegasus jackets. Pegasus flying flea logo is missing on it

I am ajmal an from kottarakara.
I have purchased a re standard 350 bs 4 vehicle on 2018 november and now crossed 12k kmrs. Paid service (Rs.4175) done by yesterday. But i'm not satisfied in the service because of inexperienced technicians at your dealerships.
I've already informed a complaint (March onwards) about chain noise and not resolved till date. Yesterday they changed the rear sprocket and rear brake shoes for the same. But noise is there. Today i went there again and informed. Now they says "chain and all sprockets are worned. So need to change the full set of chain and sprockets". Wasted my 2 days and rs.4175. So please take an immediate action and do the needfull. Otherwise i'll go for legal support.

I ordered a riding gloves worth rs2000, first of all it took them 10 days deliver it. Second, the size which was a tight fit so, i planed for an exchange.
I dropped a mail regarding this, no one revert back, 3 days past i called cc, they said surely will get the response, i waited for 2 more days then again dropped the mail as well as call the cc again they said the same thing i asked her to raise a complain but she didn't do that, just told me to have patience.
Now it was 7 days passed, without a response i got frustrated, i called the cc thrashed them after that they registered a complain & assured me i will get response, now its 10 days passed, the complain is as it it.
Complain id: ccshoc[protected].
Really pathetic experience.
And really very bad customer support.

Bike when running then automatically off and more oil will increase and starting problem, but no mechanic say he will can't understand what problem in bike and no good service provide. Plz good service provide for all royal enfield bike because we believe that your best bike royal enfield but now see that bad. And when bike will running then automatically off and bike running then not speed work and more 2-3 man are setting then no power in bike i am more complain in service manager but no clearly good provide my bike here is very bad services it likes very poor 😟

Hi there,

I purchased re desert storm from rajahmundry sri ram automobiles on february 2019 and in last week my safety guard was broken at the joint and reached manager mr. Praveen and suggested to send the picture of the broken place. Post that he replied in hilarious way and i'm attaching it in mail, kindly find it.

Post that he was claiming it was post sale part and all.. I asked about the genuinity of the product and he was misleading the same.

If he wants to make more money he can make it by side business, why to sell the fake ones directly in store.

Kindly give an proper solution for the same on priority.. At the moment i'm staying at hyderabad.

Hi,

I am getting excess heat from engine (Not able to keep my leg in the foot rest without wearing shoes), throughout four of my services (Re authorized service center agara, bangalore), service person told me this issue is common, after i spoke with the other users of thunderbird 350x i realized this is not normal in other bikes, now i went back to service center, they suggested me to raise complaint about the engine failure now, it's been already 10 months since i bought this bike and 4 services also, now they are telling this has some manufacture issue, within two months my insurance will be void, now i want this issue to be resolved completely, but i am not getting proper response from the authorized service providers.

Thanks and regards,
Hemanth kumar a

Hi, i gave my bike for repair on 23rd august 2019, after i met with an accident.
I have been repeatedly trying to reach them on phone to enquire about the status. Either they keep hanging up or put me on hold. It's been more than 2 months now and i don't have any idea about the situation of my motorcycle.
Regn: ts 07 fz 1195. Go green motors gachibowli hyderabad

Tushar jana

I bought RE abs signal 350 military model during March 2019. On 29/10/2019 while going back home from my office the bike suddenly stopped and I could not start it. Kick start was done but it remained for 5 minutes. Problems created when head light in put on. Self start was not working. Somehow managed to reach the bike home. Called the RE helpline and the bullet was towed to the service centre on 30/10/2019 to Riders Re service centre in Alappuzha.No update has since been received from the Service centre.

Krishna Kumar
KL 04 AN 5248

I m prahallad singh, from sambalpur-768001, odisha state
Ph. [protected]
I m sorry to say you that i'm the permanent customer of royale enfield
I have one electra regd. No. Or15r 3659 purchased on 2011, from rourkela dealer and one 350x having regd. No. Od15p7799 purchased on jan 2019 from sreyashri motors, sambalpur dealer.
I have given the 350x for some front shock observer problem the technician of your sambalpur showroom trail it, he does not find out the problem and found the leakage in front brake cable.
But unfortunately the cable is not available in showroom. I am driving the bike without front brake.
I request you to take care of my problem as soon as possible with out any delay in the guarantee period.

Jogbala motors ajmer (Raj) was forget to issue me the service book when i buy the classic 350. My name is khatun bano w/o munshi khan and now i need to servicing my bike the company arguing me to give 900 rupees for booklet but its not my fault its company's fault so i cant give thousand rupees for booklet so i requesting you please give me my booklet

I bought a royal enfield standard abs model on[protected] from royal enfield showroom jhajjar, haryana, india. They promissed me to give its number plate and rc within 15 days but today almost 2 months passed away and they did not answered properly and not complete my bike documents. Please give some response and issued number plate and rc as soon as possible.

Local break shoe used highly dissatisfied
Royal Enfield is a big brand and it's my dream bike but I don't know what types of parts they are using Local break shoe used . It's big international chain so why you are using local parts and accessories very bad experience poor and low class service Very disappointed that is the reason peoples are saying old model is good

I had met with an accident a month ago with my royal enfield stealth black 500, reg no : kl 25l 124. As i have insurance claim i take my bike to riders motors royal enfield showroom in alappuzha, kerala. They told me to give my vechile within 3 weeks, and now its me more than a month!
So kindly take proper action regarding this matter.
Showroom address:
Riders motors
Eravukad ward, kalar code, alappuzha.

On the delivery day onwards my bullet back tyre was wobbling and alignment was not correct. We said the complant on the first service. After few days the same complant happened so the sivaji motors kayimanam service centre tvm said that not replace. Only rust happened only they will replace other wise not replace it. So please take solution to replace it. Vehicle number : kl 01 cm 4054 r sunil kumar contact no : [protected]

I purchased royal enfield thunderbird 350x on april 2019 from lamba enterprises, tilak nagar, new delhi. Since the time of purchase, the bullet has given me numerous problems and i have faced life-threatening situations many times. Even after contacting the service centre, i wasn't helped.
The wheel's screws open automatically, the brake makes eerie sounds, the engine makes a gargling sound, the rear tyre's air gets out automatically after every second-third day and numerous other problems. Every day is a living hell in my life and i regret purchased this bullet. Kindly help me to get a replacement or get the problem rectified.

Sir i booked signals airborne blue classic 350 on 07.10.2019 with badshah nagar lucknow company showroom they told me if you want delivery on dhanteras auspicious day i. E. On 25.10.2019. Make all payment before 15.10.2019. We make all payments by 14.10.2019 itself. Now today i. E. 23.10.2019 we can't deliver before first week of november 2019. They are playing with our sentiment. Shri ram gi gupta representative of company outlet. Told fabricated story that truck carrying bullet motor cycle got punctured and then again informed me it got damaged. This very bad experience of highly reputed company. Booking i'd is bkng[protected] dated 07.10.2019. They are playing with ours sentinments to buy vehicle on auspicious day of dhanteras.

Dear sir,
I am very proud to be a royal enfield bullet owner for the last 5 years. I am using royal enfield standard 350 bullet. I am writing this complaint to know about the new ammendment regarding the sound of silencer of the bullet. It is came to know that this ammendment is only applicable in kerala state. I would like to recommend your company that, please manufacture new bullets with an optimum sound, so that it will legalise by the state government.
So please needfull.
Regards
Ramees safsad ch

We buy bullet electra x, on the delivery day onwards the back tyre was shivering the alignment was not correct we tell about this in the first service period of 500 km. After 600 km the same complant was happened so the service centre sivaji kayimanam was not willing to replace it. They said that if rust had happened they replace it other wise not replace. So kindly solve my problem

I joined into re family last year september as am huge fan of royal enfield and bought brand new signals sand stormrider (Chasis no. Me3u3s5c1jh366931) on the next day after release in uppal branch.

It was great when i was in uppal and uppal service center also damn good and they worth servicing and recently i shifted gachibowli. I started giving bike for servicing in gachibowli service center as i don't have any option and the servicing is worst.

My 1st paid servicing happened on october 1st - 2019 with a job card number 5944 and it has below points to be fixed.
1. Make the chain tight as it is giving sound on 1st gear and 2nd with oiling.
2. Bike engine is automatically shutting down when i am crossing speed more than 70kmph.
3. Bike front handle is giving sound for each right and left turn or applying front brake sudden.
4. It is giving very worst noise for back and front brakes (Brake shoe are new and recently replaced).

I could see none of the issue fixed and they handover my bike by charging 1914 rupees and i don't even know what they have fixed. As i am out of town for a week so i realized the issue very late and i went for these issue fixes and they are saying it will take lot of time and they have pending bikes so they can't able to take one more now and it may delay for 3 more days.

I seriously want a quick resolution or solution whatever you can, i cant take it anymore... You can consider it as a request or serious offense or whatever but not of people suffering because of these so please do the needful for me..

Name : saradhi
Contact no : [protected]

You can call me for any queries and i have proofs of bike details, payments and pictures of my bike and everything and previous things to know how loyal i am about royal enfield.

Note : they kept my bike with them for two days too. I faced this issue only with gachibowli and i don't know why you guys are not concentrating on customers reviews. If you see customer reviews in google for gachibowli service center then you will get to know how many people are facing the same.

Yesterday day i went ur service center at moosaram bagh, hyderabad, telangana state, india. I stating to ur officials especially i raised a remark on engine was started properly. I am suffering much more. They are not rectified my query today also i facing the same problem. Therefore i cannot done my regular official works. Please straight your service staff. Tq