Royal Enfield Complaints & Reviews

Gave my bike for servicing... But one day after i got it back bike did not start.. Called the service centre and now they r saying that ur battery is dead and u have to change the battery... A similar incident happened with my friend here whose bike did not start just after servicing and battery was just 5 months old... Contacted the service centre and told them everything but they r not ready to listen now... Request to take necessary actions for constomer welfare.

I have booked Royal Enfield Classic Chrome 500 on 21st September 2019 by paying booking amount 5000 Rs, and they have promised me that they deliver in 20 days but now it's more then 2 Months and not yet delivered.

On 10th November ASM of MR MOTORS Mettupalayam, Coimbatore called me and said Royal Enfield stop their production, so you will get only Classic Black Color. I took a day time and gave confirmation and he asked me to pay some advance. I paid 87, 698 Rs and kept 1, 50, 000 Rs as balance. He promised me that they will deliver in 1 week time that is between 18 th to 20th November. But Still I'm waiting for the same.

I have my bike in the royal enfield service center in jubilee hills, hyderabad on 26-nov around 10am in the morning. I wanted to change shocker seal, but wasn't in stock. I asked for oil change and general service. I was told to collect bike in evening around 5:30pm.
Later, in the afternoon i got a call from service center saying shocker seal is in stock now, will put it and deliver by 6:30-7pm same day. I agreed to it.
27-nov, i get a call from service center asking whether shocker seal needs to be put. I said i had already agreed yesterday, why am i getting the call again when i am coming to collect my ready bike.
I complained to supervisor in the service center, no one has an answer as to what was going on for more than 24hours.. Bike isn't washed.
I want to know why am i paying so much if i can't trust people of royal enfield. Extremely pathetic service since 2015. I will never come to this worst service center.
I will inform other enfield owner to not come to this service center.

Regards,
Rishikant

I bought a royal enfield gunmetal classic 350 from ahmedabad on 18th november, 2019.

Everything was smooth till initial 150 kms but the actual problem started after i opted for their road side assistance after my bike had a flat tyre.

After calling re assistance they sent a service guy and this guy completely manhandled the bike and had very little knowledge of the bike.

He first took the tyre to a near by puncture shop and told me that the entire tube was to be changed but charged way more than the actual cost. I had to personally go to the vendor and negotiate, no doubt this guy had commission.

Again after fitting the tyre he did not even check the basic functionality like speed o meter. The speed o meter stopped working and when i called him again after a few hours he said this will be a separate visit.

It's been only a few days and i have already started getting some weird noise from the disc break. I have serious doubts on the quality and configuration of this bike.

Please think 100 times before buying. For a cruiser bike you can have way better options like java bikes where the customers are truly valued and companies try to give best service to them.

Please do not hesitate to reach out if need more information.

Dhawal joshi
[protected]

Royal enfield service center,
Plot No 5 & 6 Fourtts Avenue, Kelambakkam, Near Chettinad Hospitals, Chennai, Tamil Nadu 600001, Ph[protected]

The above mentioned service center is doing worst performance in service and also causing another issue for another repair.

This is the third time, I'm getting this worst behavior in service in that center.

Last time (2 weeks before) i changed one way clutch of starter motor worth Rs.4800. Now I'm getting the same issue. And additionally fork bearing also damaged (they are saying). They are making us to keep coming. Before that i didn't have any issue on fork bearing.

Before that i had another issue that battery dried out, after that service my speedometer is not working. I asked them, they said it was not working before the service. At that time i had word fight with them.

This is the worst service center I have ever seen.
Please make actions on this service center.

Now I'm having bad impression on Royal Enfield.
I shouldn't have bought this bike.

I have purchased royalenfield signals edition on 18 auu 2019 and during my second bike service the authorise delaer sr motors have change my bike parts with the old and damage parts like cone set, shock absorber, took boxcover,. I am very much hurt with the deeds of such a reputed brand kindly look in to the matter as soon as possible.

Service center name and address:
Sr motors unit of riya motors pvt. Ltd, 538/6, harmony arcade, pimpalghar, kalyan-bhiwandi road, bhiwandi, mob:[protected]

I purchased royal enfield from akanksha (Moradabad) on 20/8/19, on cash payment, as per the policy agency provided number plate to all new purchased motorcycle and agency representative assured me for same,
Now almost more than three months passed, they are not providing number plates and we are regularly visiting showroom, pls tell how we get this.
Regards
Sanjay narang
35/a, shakti nagar
Line par, br...

I have taken bullet classic 350 bike from r. Cpuram showroom. Now it almost 5 month completed but my bumper got cracked. I am attaching the photo for reference too. Also showroom people are not good enough to support telling their system is unable to retrieve the data from system to check whether i have taken the bumper from showroom at the time of purchase of bike. I am not able to find the bill where it is mentioned the bumper option taken. The team is very unsupportive regarding to sort out this issue which is very bad with respect to customer satisfaction.

Without replacing the parts of the vehicle the company is asking to pay money. Not servicing properly. For the same compaint we have uproach the company 4 or5 times. Then only prblm will be solved. Customers are getting bad experience from your company. I won't encourage anyone to buy vehicle from your company bcz of the bad experience got from your company

First mumbai store llp authorised dealer of royal enfield promised me to provide a discount of 2000 rs. On buying a lot of accessories alone with the bike the total was not visible they just asked me to pay the amount with did not include the discount amount on paying the same and recieving the itemized bill i ce to know the discount was not provided they agreed me to refund the amount and now when i m asking for money they are like we cheat the customer in this way we won't pay you any money

I had purchased a classic 360 bullet from marikar motors, thrissur, kerala in november 2018 with registration number kl-45-r-9228 under the name of devayani. I had sold off the same on 8th october 2019 to another person. After that enfield customer care from marikar motors and tagz bikes, irinjalakuda keep repeatedly calling me saying its time for service even after i told them i had sold the bike and to update in their system the new owner details. Even then they have called me 7-8 times and it has become a nuisance.

I have registered a complaint earlier regarding a fuel pump leak and this is the continuation of the same. As the service centre promised me for a free replacement but cheated me at the end telling me that it will cost me around rs.10000/-

I have taken the bike to a service centre and they are telling that i have to pay for the broken fuel pump. The reason they are pointing out is that, i have used adhesive to seal off the petrol flowing out of my broken fuel pump (The fiber got broken, which is made of really low quality plastic) ander the hot engine. Since i did that not from an authorized service centre, they are asking me to pay for the broken pump. Let me ask you something, when your neareat service centre is 16 km away from yout location and when your fuel pump is leaking all over the hot metal parts of the bike, what should you do? Should you ride the bike with leaking petrol pump to that service centre? Should i have risked my life for getting a fuel pump replaced? I'm sorry, i couldn't do that.

So i am not planning to pay for the fuel pump and i am going to the court and trust me, this is going to come back to you very soon. Your bike could have easily caused a fire hazard in the middle of the road. Also from my enquiry, i understood that pump breaking and leaking is not an isolated incident. I have already filed a case in the consumer court and we'll see it in court.

I bought a re gun metal gray bike about three months ago. And after around 2 months the bike didn't start. I tried a lot and finally called royal enfield road side assistance. He charged the battery and bike got started. The same problem has happend again for two times and i called the rsa. But now, i am really vexed of this battery issue. Its not even 4 months and still its irritating me with this battery issue. Now i dont know what to do

Hello,

I had booked a continental gt 650 from a royal enfield showroom located in kerala at vytilla on august 1 week, 2019.
They had promised me to deliver the bike in 2 months but even after waiting for more than 2 months they were not delivering and hence i cancelled the booking on october 1st week, 2019. They said they will give the refund within 15 days.
Since there was no response from them even after 1 month, i called and enquired. Surprisingly, they had not even initiated the process and said they will do it asap. But even after waiting for more than 2 weeks and calling them up multiple times. I'm still getting a lukewarm response.
I request the authorities to take the right action against such an inefficient service.

I bought a re interceptor in the month of may 2019 and since then it has become a matter of concern for me. Not only concern, i feel i've been playing with my life riding it. Within 1 month o[censored]se, there was an instance when the rear brakes brakes failed when i was cruising at a speed of 100kmph. Somehow i had a control over the bike and was able to stop it using front brakes but i got so scared that i didn't ride it for a week. After giving it to cvs motors bangalore, i was given an explanation that there was an error with the abs system and they cleared it. I had to give the bike for more than 3 days but somehow i consoled myself that this wouldn't reproduce. But it was a matter of life and death. Now for past 2 months the front tyre/fork has been wobbling like hell. Find a video attached of the same. Unlike other customers, keeping calm i again went to your service center at cvs motors bangalore and they again kept the bike for 2 days assuring that the vehicle is fixed. Since the area is crowded, i couldn't take a test drive at higher speed and believing the vehicle to be fixed, i got it back yesterday. I took the bike for a ride at an highway today, and it felt that the vehicle is in much worse condition than before. I is wobbling like hell. I am so scared riding this vehicle now, that i have decided not to touch it anymore.
After spending 3 lakhs and a lot of precious time, i have bought a death machine, which whenever i ride, feels that it might crash anytime.
The service center has always agreed that yes there is an issue with the bike but unable to fix it. I have a job and i can't spend all my time to a useless bike.
I am not sure why this issue hasn't come forward from other customers but yes i am very particular about my vehicle. It seems to be manufacturing defect but i am not getting an appropriate solution from your end.
This is for sure that i am not riding this bike again and that i have trusted you enough and have kept enough calm, but i will not bare the loss of 3 lakhs and won't play with my life and at the same time won't let you play with other riders life too.
I have informed the service manager of cvs motors horamayu, bangalore that the issue persists in the bike and he has assured me he'll come with an update by tomorrow.
I am simultaneously moving to the online consumer forum with my complaint.

Dear team

I would like to inform you that i was visit store in haridwar for first service but i am not happy for service and also they dent in tank in my bullet...
Which problem i was mentioned in service book but they was not solved it.
Back try also babble which i mention in service book.
If this type of service is given by royal enfield then this is my very pathetic experience.

I request to you i am waiting your warm response and fast action against this service...

Your unhappy
Customer
Vipin chamoli
Bought and service from prem auto
+91-[protected]

This is rojes james here i have a complaint against the royal enflied showroom customer care support team, i had put my bike for an insurance claim due to a accident it was tata aig claim an when after the process i get a call from the insurance company telling that the policy of own damage is expired so the claim is rejected, an finally i ended up with paying 13, 618 finally when i went to collect the bike i spoke to the showroom manager an also the service manager who helped to find that the back office customer had informed the customer to renew the policy, but the call was not given to my dad regarding the renewal because my dads number was given an i got the new policy for just 2022 rupees, if it was informed i would have never ended paying 13, 618. So please look into it an give me a solution or either by refunding me.

My bike got punctured and when i purchased bike they had offered road assistance for 24*7, however from past 2 days they are just asking me to call back again for resolution because the technician is not available it seems (For more than 48hours) now just imagine what would have happeed if iam stuck in some isolated place?

Currently the issue is not resolved and i had to travel to office using other means and my work got effected because of the same,

I hence i demand the team resolve my issue on priority and compensate me for the mental harassment caused and the time wasted for last two days. Last but not the least they have the worst customer support where they talk to each other while conversing with me

I bought my Bullet standard 500 on september 2017. I have rode nearly 20000km now. Within the last 2 years the battery started leaking and left stains all over the gearbox. Now the fuel pump plastic (made of really low quality plastic) is broken and when I start my vike fuel is sprayed all over. This could have led to a major fire hazard, lucky that we found it on time. I don't know whether others are having similar problems. But this is really shameful for such great company. I hope they do something about it. Atleast give a warranty for such Critical parts. They are putting life of the customers on the line.

I have purchased Royal Enfield from South Delhi Motors, Okhla on 16 June 2019, didn't get any registration document and RC from the showroom, i have been repeatedly asking them about the documents and they said it will be done on Monday or Tuesday or some other day, As on today South Delhi Motors is permanently closed and and my bike is parked in garrage.
Request royal Enfield to help me and take some action against them they have cheated me and as a customer i won't go ever to purchase any product of royal Enfield.