Royal Enfield Complaints & Reviews

I want to purchase thunder bird 350 x, from shanjivini motors in hospet karnataka, but his vehicle rate is more compare to all royal infield. Even i ask customer care also, they also unable to help. Actually on road price of royal infield is aprox 2lakh 4thousand after all with insurance and rto but unfortunately shanjivini motors not taking more price compare to all, when we ask about this why? They are explaining we have to give commission to rto office 3000rs. So i am taking this extra. My compulsion is here near no showromm where i can buy this, but shanjivi motors they are cheater.
Can think, every bike without any bill he is taking 3000rs more, for 1000bike totally they are cheating 30, 0000rs. And noboday knows, this issues have been coming from long ago.
I dont know where have to complain.
Pin code: 583201
City: hosapete
State : karnataka
Model: royal infield

I wish to make a formal complaint for the kind of experience i had today on my 8th service. All the problem occured when mr. Biju interfered between the conversation of me & the advisor. Not only was he adamant on few points but was also behaved very rudely with me.

[by rudely i mean not listening to my issues & continuosly giving repeated answers to the questions that i actually didnt asked at the first place]

Out of many good experiences in the past, i've mentioned below the ones which were bad:

1. On my 1st or 2nd service i was charged for the lubrication - but it wasn't done. After the service i was told that i can take my bike. As i was about to take my bike home one of the agents noticed that the chain wasn't lubricated & then he lubricated it (Which is very appreciable) but it should have been done already. What if the other agent wouldn't have noticed it.

2.in one of the service i was billed for engine oil top-up. I told that it hadn't been done but your service guy didn't trusted me. I asked him to check with my advisor and then he realised that i was telling the truth.

And the funny part is he still asked me to pay for the top-up and said that he will refund me in the next service. Is this a joke??? I didn't paid however and i strictly asked him to waive off the charge as its incorrect.

3.in one of other services i was told that the engine oil was supposed to be changed. I requested that after its changed then to give back the remaining oil to me.

In this occasion i came to know about the hidden acting talents of your technicians.

I saw one of the two technicians who were changing the oil, in order to make me realise that no oil is left, started showing his hidden talent of acting, by looking into the oil can & then telling his colleague that nothing is left with great expressions so that i can notice his expressions and can estimate that no oil is remaining for me to take back.

However when i checked i found that good amount of oil was left which then i took back.

4. Now today my interaction with mr. Biju showed me how much multi-talented this guy is who continuously tried to make me confuse when i pointed out few flaws in their service.

Ist
At the time of filling up the job card, i was told that some amount will be charged for the lubrication (Along with other charges), to which i replied that i had bought my own lubrication, as i had started bringing my own chain cleaner & lubrication from my 5th service.

Not sure what was the reason but mr. Biju adamentely denied my request & said that re never use third party lubrications and that i was not telling the truth.

When i showed him my previous bills then he realised that i was telling the truth.

But now he unsucesfully started blamming me for this and started saying i must have forcefully asked the previous agents to do so.

Not sure if his rude tone was a result of his bad day or if this is his normal tone of speaking - to be honest though i really didn't liked it.

If this is not allowed from re itself then this should have been told to me at the first place, i. E. On earlier occasions. Instead, previous advisors just used accept my request o[censored]sing my lubricant as if this was a very normal thing. As a result i specially purchased the lubricant from outer market which now i can not use.

2nd
I asked him about why am i being charged for the consumable charge when i am neither asking to service the battery & nor asking to apply re lubrication?

[as per his definition : consumable charges are charged to the customer during service where we carry out battery treatment, using any lubricant during service and dealer facility.]

He said that ac & drinking water which they provide to the customers (By the way i never take your luxurious ac privilidges as i do not sit at the customer lounge & neither do i drink your extra ordinary 7-star chargeable water) come under consumable charges.

Mr. Biju not only should learn what to say & how to say but should also take some coaching classes to improve his way of speaking with customers.

For point numbers 2 & 3 i have written apologies from the respective advisors (Which i never escalated because after every mistake your talented actors have a habit of saying sorry in such an emotional way that it makes it impossible for the customer to escalate it)

But your mr. Biju seems to me much more fearless talented person who not only waste much time of customers with silly nonsense hours of debates but also unsuccessfully tries to play with the words in order to try to make them confuse.

His best talent is to give repeated answers to the questions who no one ever ask.

I require extreme urgent response on the above email & the kind o[censored]nique experience your service has given to me.

I got my vehicle picked up from my place of work for service at the DCS Royal Enfield showroom Chennai, by the staff. Upon delivery I have been given my bike with rear tyre punctured. Even though I have received my bike after service in the same day, the bike is not in a condition to be used now. The officials were not of help in fixing the issue.

The way the responsibility is to taken by the officials are not the way which is supposed to be. From 6:00 pm I have been kept waiting for the delivery.

Complaint to royal enfield service centre, purasaiwalkam. The above service centre has called me to do 999 plan for my vehicle. But they didn't do anything and just they made dry wash only, and handed over the vehicle. Last time also, they had done the same by changing battery. (9 volt). The service men not responsible and they showed interested in collecting money not customer satisfaction. Our vehicle no. Tn02 bm 9858.

Hi,

I am writing this mail to bring to your notice on a very bad experience that i have faced and still facing on poor service committed by rudraa motors shanthi colony branch anna nagar multiple times.

1. I purchased my vehicle classic 350 red ditch red on 28-mar-2019 (Tn 02 bq 2732) and kms driven 3345.

2. Since from my first service i complained about the blockage issue and fuel indicator was not functioning issue to (Hussain, technician) and after service i was told blockage issue was rectified, but it was not rectified after my couple of drives.

3. I went to meet hussain again, he was on leave that day. Rudraa motor people without asking the issue i was asked to come back on some other day as there were no technicians available that day.

3. When i went back again to rudraa motors, i was advised by your senior technicians nijandhan and other team mates that,

1. Not to full the petrol tank when i was actually not doing it (Seems to be silly)

2. Before it rains wear a cover/towel on top of petrol tank (Highly silly, how do i know if it is going to rain (Should i always carry a towel/cover wherever i go)? Can re answer to this?

3. Do not put side stand when parking the vehicle (Is this the policy of re and if that is the case, why side stands are given)

4. Within next rain my vehicle was stopped and i dragged my vehicle to rudraa motors same branch and met (Nijandhan, technician) and explained the issue.

5. He was having my vehicle more than a day and told that it was rectified and i took my vehicle back, with no surprise again it was having the same blockage issue.

6. When i took my vehicle again, i happened to meet dinesh technician who said he will thoroughly check and give it back after couple of days, issue was not sorted after the next one week time when i took back the vehicle.

7. Then i took it back to same center and met kumar technician and he has mentioned carburetors both the sides have been cleaned and you will not have issue hereafter, however the issue was not sorted after my few drives after the pick up.

8. Till now they haven’t informed re technicians to look on this issue though they were not able to rectify this fault and people out in rudraa motors never care on their customer issue.

9. I am totally disappointed when i complaint about the issue to binny the crm one day by calling him up to take my vehicle back to center and waiting for his call to pick it up, with no surprise there was not even a call from him back. I took my vehicle to center and when questioned to binny it was a simple answer that "sorry sir i forgot".

10. I got my vehicle back last week after keeping it for two more days and was told that all main parts of the petrol tank and other main parts were completely water washed and issues will not be occurring hereafter.

11. I went again to center as chain was getting hit in tier or something else and repaired it again and gave back to me after above service.

11. As it was raining for last two days in chennai, again i was having the blockage issue, and petrol started to leak from my vehicle badly since this morning first time after last week clean up made by technicians on fuel tank on very forcibly.

They wanted me to come back and forth to center and tell them the complaint which is atrocious.

Whatever the repairing they do in my vehicle, they are not ready to share proper receipt to me, when asked it was blunt mentioning that we cannot give it and if you still have complaints you can bring the vehicle to me by binny and team.

Very pathetic crm service maintained by rudraa motors, shanthi colony anna nagar.

If your team is not able to repair the vehicle you need to inform the customer so that we go for another center for a proper service.

It was the mistake from re end to give a fault vehicle and despite that doesn't know to rectify the fault after coming more than 15 times to your center.

I am lodging this complaint to have a mutual conclusion on taking my vehicle back and provide a new one for the reason of not able to rectify the fault by rudraa motors and royal enfield.

Anticipating a quick revert from your end.

Attached one document which i fought and they gave me as a proof.

Thanks and regards,

Dhilip kumar y
[protected]

I am having royal enfield classic 350 black nd i am having rust in the second tank i changed from the showroom after the 17000km and the first one i changed was due to this rusting problem.. No one is telling a solution for this and due to this rust the vacum piston is getting damaged day by day and getting more and more repairs. Middle class people like us cant afford the tank price and if this is the condition we have to change tank every year

On purchasing a royal enfield continental 535 gt it became apparent that the rear light bracket was off centre and in fact the bracket itself was 1/4" longer on on side this made the visual appearance even worse. The bolts holding the light cluster to the bracket had Been X threaded. The factory has tried to say that I have tried to repair it myself. I suggest that it is the poor quality control that they are covering up and maybe the new CEO can sort it out and get quality control back on line.

I bought a new bike - enfield classic 350 gunmetal gray colour on 6th of september 2019. From day one i am facing a problem of loud sound while shifting the gear. I informed this to the showroom (Lamba enterprises, ganesh nagar, delhi) and also their service center however they said that the sound will go after 1st service. Today (18th sept) i got my 1st service done however the sound is still very loud. I drove my friend's classic who bought it about one week before me and his gear changing was lot smoother than my bike.
I read one of the complaint from a person who was having the same problem and eventually his gear parts got damaged due to the loud sound. Company told him that the gear parts are not included in the warranty so that guy would have to bear the cost. I don't want to go into the same situation and want a solution before the condition get worse. Can i please get help on this and get my bike replaced (As it's just couple of weeks old) or the faulty parts replaced before the problem becomes bigger.

It feels very bad when you spend 1, 77, 000 on a bike and you get such a bad experience. Please help.

I had my bike classic 350 service done 10 days back. I sit in the workshop from 3-7 pm as they told me to give bike at 7 pm. They bring the bike in workshop at 6 pm and within 15 min they service it and change the brake as there was prob in brake.. The brakes are still not working and the chain is also producing sound as previously it was producing

Dear team,
4 month ago i purchased re 350 classic. From last 1 month it stops in even small raining. Last jight i suffered to much becouse of this problem on a highway. And today i got informtion that this is problem in new models of company. Same happening with my other friends also. Its a bug.
Is this business ethic you guys have. At least you can contect the custmers that we are facing such problem or not. When i contected...

I have baought the vehicle enfield 350 classic white colour from ulhasnagar i need to pay 2, 18, 736 with loan amount but the service is very disappointed to me with the brand of the company from engine it’s just my second service and i got the major point of white smoke so engine is properly non workable condition and my km is in 4 months 800 km that if you see i am not using this vehicle in daily basis soo bad performance from royal enfield i suggest does not buy any vehicle of royal enfield from ulhasnagar they are not able to give service properly whichever we pay for that.

Manish rathor

I'm present at your service station at kodia auto sales aligarh u. P 202001, staff focus on external bikes (After warranty) mechanic name - arif they are not focus on bikes which are under warranty and staff force me to sit under waiting room. I wait for 4 hrs for my first service.

Please provide me reason for this same otherwise will take legal action after 5 days.

Dear team,

It's been almost 2 years since i've got my himalayan bs4 version. Let's just say that it's seen the service centre more than the highways.

Clocked approx. 24k kilometres and counting, it's mandatory to visit the service centre every month sometimes twice a month for some or the other problem with normal city riding and some breakfast weekend rides. I used to praise the bike when it aged a few months but now, it's just a budern.

Being from the middle class, we've got to plan and start saving for a long ride months prior it's execution. To see that saved money getting into the repairing of the bike is just disheartening and has cancelled many of my rides before and i think it will cancel one soon. And don't get me started with the handle bearing, i've changed it twice but it still continues to give the same problem.

Being a core fan of the brand, seeing the initial response the himalayan received and the response it is getting now, my "fan-ship" has come to void and i've lost trust in the brand, it's not as it was at my father's time where the royal enfield bullet had the respect.

I don't know if this mail will even get a reply, if it may i'd get a generic robotic reply.

Never the less, i hope for some.

Thanks,
Alvin silvester.
[protected].

Every time i service my enfield bike at enfield service centre i asked to review the seevice. Well. Did anyone notice the review format? Then kindly notice the form. The onlline form may be changed after this but if you track the online form then you can understand. And being a thunderbird 350x owner who needs a seevicing almost once in a month have to wait for just chain adjustment for 2 hours, not for chain lube. It is a simple work for...

I am a proud owner of royal enfield signals 350
I visited service centre today at 10am for my third free service.. (Aditi motors, mansarovar, jaipur, rajasthan)
The staff told me that i will take about 2 hours for service done but due to some official work i have to leave for office..
But then their message comes at 3 pm that your bike is ready and here i am at service station right now at 5 pm but still my bike isnt washed yet neither oil is changed..
So here i am wasting my time from past half hour and another half hour they will take.
I think i've made a mistake by purchasing this company's bike as these guys dont value our time.
Head of service dept is some guy named mukesh chaudhary

I given to service my re tbx to southwest motorcorp india pvt. Ltd (Kanhangad, kerala) service center on 12/9/2019 early morning for 4th sevice and i request them to return it forenoon because of my persenol things and they accepted this condition. But even now 3.49 pm they didint mind my request. I called them two times they didint send the service messege or call to my contact number. They insulting me and i lost my programme by waiting my bike.

I strongly believe that it is big mistake.. And i hope u, trust you to do anything about that southwest motorcorp india pvt. Ltd

My royald enfield tbx 350 was purchased last october and had leakage issue in july 2019. I went to the service centre in sector 16, gurgaon manzil motors where they installed a temporary tank which is accidental and it has been 2 and a half month and now they are not picking up phones or not responding. Now, i regret my choice of motorcycle while purchasing. I would have never purchased if known about the service. Please help me resolving this issue. Attached is the condition of temporary tank which they have installed telling that the new one will be provided in july.

Purchased re himalayan bs4 2018 june, on my very first ride to shimla found the cone set got loosed and handle started vibrating, reported the issue to cruiser motors rajapuri and they serviced and tightened the same but again in not more than 500 kms ride it again started vibrating, reported this issue 4 times but every time it is not resolved permanently, even they dont have spare parts, side stand spring got broken for which they dont have the spare part, they told me to get it for me but since last 2 months i m waiting for there call. If there is some manufacturing defect in cone set of himalayan re should call it back for resolution instead of making there customers run for the never resolving issue. Worst service standard in such a competetive era. Invested 1.87 lakh on my bike in cash, never expected such a branch has such worst customer focussed management. This forum 3% resolution shows re's negligence towards their customer and services.

- day 0: 25th may 2019: took delivery of new bike from the soniya motors showroom (Thane)

- day 7: 1st jun 2019: first service from soniya motors service centre at 500 kms

- day 42: 6th jul 2019: reported abs issue for the first time to soniya motors service centre. Bike had clocked only 2100 kms and only 42 days old

- day 47: 11th jul 2019: was called by the service centre to replace the modulator. The technicians claimed that the issue was resolved and i took the bike home on the same day

- day 48: 12th jul 2019: same issue came up and i reported to the service technician immediately. Was informed that the software has gone corrupt. And it will require investigation

- day 51: 15th jul 2019: i was told that the wiring harness and modulator needs to be changed. Also, the modulator needs to be sent for investigation. Once they receive the report, the technician will call me to get the bike to the service centre as fireman will also be available at that time

- day 63: 27th jul 2019: i received a call from the service centre asking me to get my bike as the part had arrived and fireman was available too. My bike had completed 3000 kms and due for second service. I left my bike overnight at the service centre. They worked on the abs issue and serviced the bike too

- day 64: 28th jul 2019: i collected my bike as the technicians informed me that the issue was resolved. The modulator was changed. I drove 3 kms back home and did not have time to ride for the whole of next week as was travelling for a business trip

- day 71: 4th aug 2019: i returned from my business trip and checked for the abs issue. The issue is still not resolved and i have informed the service centre

- day 103: no solution to my issue. Now they say component is ordered and once it is received, issue will be fixed. It has been 4 weeks already

I am really disappointed and feel cheated by royal enfield. I have written several emails to their support i'd and all they do is log a ticket which the service center personnel are in a hurry to close.

Mr. Mohan (Nelamangala branch manager) didn't deserve for his role,,,,, and he cant guide his staff properly,, i invested 2lakh on my bike in full cash but they are not stick for their words and for rto reg i have to follow up
Them one of the worst branch i had ever seen before better change the staff or else close down the branch this guys are not deserve to sell the royal brand change your way of talking with customer dont mis guide them and i want to buy another bike for my brother 350x but i prefered him to buy in rajajinagar branch so u missed one customer because of your worst behaviour