Royal Enfield Complaints & Reviews

I bought 500cc royal enfield squadron blue on june 2017, fuel pump was exploded while riding on august 2018. I was immediately claimed the above issue to the royal enfield service centre located at omr, chennai. They replaced the new fuel pump on august 2018 with free of cost. Here i informed you that again the same fuel leakage problem occurred at the fuel pump on july 2019. So just within 11 months the fuel pump problem again occurred (Cost is very expensive 12k to 15k) here i want to ask the team that is, do i supposed to change the expensive fuel pump every year? How can i ride my vehicle safely in that condition? Why this fuel pump problem occurred again and again? Can you give me the assurance that i will not face any problem in the future if again i changed the fuel pump?? What are the trouble shoot you have taken? I want the permanent solution. I have handover my vehicle to the service centre at omr, chennai. Take the necessary action to sort out my problem.

I purchased bullet 350 in November 2018, in my bike rear brake voice always irritating me at riding I complain at service Center but they not resolve my problem now racing problem start after 4th service I go over there that time they resolve but after one day that problem again occurred. Please resolve this problem as soon as possible

Regard
Mukesh
[protected]

I purchased a royal enfield – 350 classic bike for my son and it was delivered on 17th may, 2017 from tecnic motors agara, ring road, bangalore. Now from jan -2019 we noticed rust type of thing at the end of silencer and now almost it looks like as if it is tored (Punctured) at two spots.
Today, i went to dealer and asked why it has happened to our bike only or is it regular with all the re – 350 classic bikes. His explanation,...

मी जेव्हा क्लाच पकडतो तेव्हा इंजिन चा खूप नोईस यायला आणि पुढच्या शॉक ऑब्सोर चा लहान खड्यात गेला तरी नोईस येतो लाईक खट खट मी ५ वेळा याची तक्रार सर्व्हिस सेंटर ला केली तरी मला समाधान कारक उपाय भेटला नाही ते असा बोलून टला टल करत आहेत की सर्वांनाच हा प्रोबल येतो पण मी काही गाड्या चेक करून पहिल्या त्यांना सांगितलं आणि दाखवला पण त्यांचा उत्तर तेच होता शिवाय अचानक माझी दिमर लाईट बंद झाली आणि speedo मिटर ही मी ही गाडी २३-११-२०१८ दिवशी घेतीली आहे ७ महिने पण नाही झाले ankhin तरी गाडी खूप प्रॉब्लेम काढत आहे कंपनी नुसार ४५ /लिटर गाडी चालायला पाहिजे पण माझ्या अनुभव नुसार मे mecanik काढून चेक ही केला ३०/लिटर गाडी चालत आहे १५ किमी चा फरक पडत आहे

Hiiiii no doubt the royel enfield one the best royel product but about royel enfield service centre in himachal pradesh shogi shimla is very bad. I claimed my bike insurance to be there and when i went there i met with nitu assistant manager there and he told i changed your break cylinders but after investigation i got it was not changed. Headlight also not gunmetal it’s different and mutgard pech was not proper set. I am so disappointed with service and nitu assistant manager. About product no issues but service centre and staffing so bad experience. I have also pending my 2 service but after saw this i don’t want to go.

I am ashish bera, a senior project manager by profession, i own a classic 350 gun metal grey (Purchased on[protected]. Just 10-12 days after purchasing my bike it got punctured so i give a call to royal enfield road side assistance, one mechanic came and repaired it, i asked the reason of puncture as i was expecting any nail or so but he honestly told me that there is no nail get impaled but the reason was my own spokes in my wheel, because of some manufacturing defect one spoke was not aligned properly and it pierced in my tube and got the puncture. One or two days later i noticed a noise from my rear wheel and checked with my friend (A very old royal enfield owner) he told me that may be the fitting of disc brake is not proper that’s why the noise is coming.
I explained every thing to manzil motors gurgaon service centre guys on my first service but they said that everything is alright, it may be the noise of your chain but if its from your disc it will be fixed by its own, once metal will be rubbed and after driving 2k-3k kms everything will be settled.
I returned back to my home but the noise continues, i again checked with my friend and he advised me to visit the service centre again. This time a experienced mechanic minutely checked and told me that disc plate is bent, he reached the service centre manager with me but the service centre guy was really arrogant and he was not ready to listen anything he was simply saying - “it seems an accidental issue and there are scratches in your disc plate so it won’t be covered under your warranty.” he asked the mechanic to somehow fit the plate and that’s it.
I wanted to enjoy the legacy and trust of royal enfield so i purchased the brand but these type of incident really discourages a guy.

You please give your judgement, i did everything correct but why i have to suffer, i always ride my bike between 50-60 kmph, took only the help of re genuine guys but where is my fault??? The first mechanic bent my plate while repairing a minor puncture which happened due to a manufacturing defect but now the service centre guys are saying - “we are not liable for these type of issues”.
I am very dissatisfied with this type of service and bad behaviour. I do not know to whom i have to reach to get it resolved.

Dear sir
I have a royal enfield motorcycle. I have purchased the motorcycle from s s automobile, baihata chariali on 06.02.2019. After purchase the motorcycle i have found fule tank defects. They have replaced my tanky. After change the tank i have found clatch disc burn. I change the clatch disc. After change the clatch disc again two times burn my clatch disc in last 4 month.
I have complain about my problem in your authorised showroom. There are no solution about my problem.
I want to know about my problem. How to permanently solve my problem. If you can't solve my problem i will go to consumer foram.
I have attended my rc
My complaint no is ccshoc[protected]
Regards
Nayan mail
[protected]

Royal enfield motorcycles are making more noise pollution which is making a terrible nuisance to the public. How the police and ministry of environment is allowing such type of vehicles?
Even diesel autos with 7 seater capacity of various make are more terrible on roads. The police are charging fines for not wearing helmets even on slow moving roads but how can they permit and allow such noisy vehicles to ride on roads.

Sir, i have purchased my bullet in feb 2018 from gurgaon through csd. Sir I am facing self starting problem as some times it starts smoothly but some times it creates crinkling noise and get starts after two three self and sound of engine changes. I feel that self is required to replaced. Now I am in suratgarh in sri ganganagar district. Here there is no service center in suratgarh.

My classic 500 need engine work which is still under 10000kms and timely services at royal enfield i need a strict action against this complaint bcs they provide worst quality of engines as still its not 2 yrs completed my classic face such a big issue which is not come before 50000 kms
My ph no is [protected]
My bike no is-dl-11ss-1291
I need to check and daignose my bike completely and if problem is found i need a complete repair which is to be done by royal enfield.. As per his own... Thanks and regards
Abhishek mittal

Dear concern,

I booked my RE himalyan vehicle during the second week of Jun 2019. As per the dealer the bike was to be delivered in 15 days from the booking. Since it was loan based it was fine to wait for 15 days. Currently a month has passed and they are just waiting for temporary registration to happen. What is going on?? I have been asking them and when i contacted the respective RTO where the tp needs to be given, they resided that Form 20 was missing from dealer end. This issue could have been resolved if they have done earlier. Pretty shame regarding the service of RE showroom Edappally, cochin.

Please take necessary steps if possible and do rectify in future.

I have given my vehicle for service on may 2019. I have ask them to rectify fault on brake noise and when i received my vehicle in dirty condition around front wheel an back wheel. I have asked service person on check on dirty condition he did not even bother to answer properly with all trust i lost went home with disatisfication. Later my brake was not resolved it was same condition and meanwhile issue in starting my vehicle. I took my vehicle again service center to rectify it. I am unable to use my vehicle it is getting turned off when i change it to 1st gear turned off. I use my vehicle for 50-60 km a day for this kind situation safety become high risk. Please give me compensation or proper serice

Dear sir /madam

It's my childhood dream. Now i owned
Gunmetal gray 350cc bike.

I purchase on jan 2018 and my bike rear disk break not working properly.

All free service and payed service are done at erode motors. But nothing use.

And while riding on highway my bike clutch clabe cut very poor service. And please take necessary action immediately

Sir/madam i purchased royal enfield classic 350 abs bike from baba farid automobiles ferozepur road faridkot[protected] on 04/03/2019. I deposited the road tax through the owner.in lieu of that i was given provisional rc number pb05ak8993. Four months have since passed but owner has not provided my rc till date. Please provide solution. Failing which case will be represented to consumer court.

Am contacting you regarding missing complaint.I registered my complaints at showroom so many times. They can't solving my issue. My royal enfield showroom is 'LUHA MOTORS, MANKAVU, KOZHIKKODE, KERALA'. I want to take an immediate action to this problem.I given my enfield to service several times. That can't taking issues at seriously.2018 model bike
Bike registration number:KL 11 BH 8251

I am a Classic 350 Signals Purchase from Royal Enfield Showroom, Edappally, Ernakulam(Kerala) on April 27, 2019.As per the new rto rule, the number plate fits from the showroom and The rc book is issued only when the photo is taken and uploaded to the site.The shopkeepers didn't tell me this, so after the bike registration, I fitted the number plate, The shopkeepers didn't tell me this, so after the bike registration, I fitted the number plate.When I called in the showroom, they replied that they did not know. When I called in the showroom, they replied that they did not know. If the shopkeepers tell me this straightforward, I don't have to spend my cash on my number plate.There is no benefit to having that number plate anymore. My cash is just up.
This is due to the lack of accountability of the showrooms. The only surplus is where my cash went.Customers should not be disgusted by such stupid comments made by staff. Hope the answer to this.

Royal enfield is going down day by day, these are the clear signs, that this organization will disappear soon! Because where there is no customer service, there is no company existence.

Given vehicle for service few days back to-be called their authorized and world class service center at madinaguda (Headway motors), did service, and charged 6000, and generated invoice and given me, and they cleaned their hands! That's it! Don't know whether they did service or not! When i called them again because of poor service, they came to my home to pick up vehicle for re-checking as per my request, and took vehicle to their service center! Given back vehicle with the same issues!

I escalated complaint to royal enfield team, and they created a ticket, and again i got call from these worst service center team (Headway motors madinaguda), they said to bring vehicle to service center, i denied, because how many times i have to visit their service center for their poor services, told them to pick up the vehicle from my home! These arrogant team was arguing with me, and telling they know how to deal with me even i didn't use any profanity! What kind of attitude or behavior with these people i seriously dont understand till now!

I spent my hard earned money, and asking for smooth service, even i loose money & time with these worst & attitude service team people, still taking blames from these stupid guys!

Royal enfiled, this is how you show respect to your customers, wow, that's awesome, seriously!

You guys produce great vehicles, and sell to people, and clear your hands, that's it, you guys made enough money into your pockets, and dont care about what's going on in service centers, and these kind of egoistic people! I can sue you people if i want for this ridiculous behavior and worst service even after three times vehicle handover!

I just wanted to ask royal enfield, are you guys going to close your business soon, seems to be like that only, that's why even i complained many times about these #, you guys are not even caring about!

What's the horrible situation is, without approaching me, or enquiring about service experience, how the hell you guys can close ticket, this is where i am wondering! This is the worst experience i have ever seen so far!

Time to say good bye to royal enfield!

Dear company, m going to register a complaint about leaking engine oil from my re classic 350 bike since five years. I always visited re authorised service centre for service purpose, but they are not able to rectify my bike problem. Whenever i visited visakhapatnam (Ap) i serviced my bike there they changed its gasket, rings and many more things only for this problem. But still m facing the same due to lack of knowledge of staff or some other reason i don't know even. But all the time i waisted my money and time both, i realised. Royal enfield is a big and reputed motorcycle maker company and was my favourite till the time i wasn't face this problem in my bike. I request, please register my complaint and take necessary action against to resolve the same.

Their is voice in soccer when i visited to service center they said some nut is not toghted properly.. Nd they fix it.. After fixing this the soccer seals are leaked... After that they we will change it... Bullet is run hardly 1300 km.. I am lil busy in my work har roz kon jata rahe theek karwane jab.. Mene bola change the soccer rod then they said we can't... What will i do? Very poor bulid of new bikes
Vishal [protected]

I visited service station in rr nagar, bangalore-98, no supervisory person to guide customers in right way, person to whom i spoke says these rules are made by head office and he needs time to study them.
The staff are laughing and having a gala time rather than giving customer service

I am very much disappointed.
I am govt official, but what is the fate of normal public who visit.
This is my feedback to keep a supervisor who can be friendly and guide the customers.
My name is prithvi raj naidu
[protected]