Royal Enfield Complaints & Reviews

Paid service m laver charge 660 rupey lene k bad bhi break show 400 rupey m dale jbki uski kemat 252 rupey h. Bs apse request h ki itna bta do ki 150 rupey extra kyo liye ja rhe h. Royal enfield service centre meerut, delhi road rethani.
Jb workers se pucha ki 660 se adhik service charge kyo le rhe ho to jvab aya ki 660 rupey to sirf oil change krne k h.

Hi team

I was really fascinated by the royal enfield and that was the reason that i purchase by first two wheeler as royal enfield 350 gun metal gray. But all my happiness is ruined with the experience and customer service that i received from royal enfield customer service.

Firstly i had my fourth free service at sri siri sales on 30 april 2019, where i received the message at 2:30 pm that my bike is ready for delivery, but when i ask the person to delivery it he told me that it will take time as shampoo is finished and there is issue with water pipe so we are arranging it so in doing all this it took around 1 hour more i. E i received it at 3:40pm.
I don’t understand is this should be the case that in service center they should have adequate stock of such items however i called up in morning and fix my appointment and inform them that i need to leave for delhi but no consideration for customer due to which i got late and had to travel in evening to delhi and i was alone

Now secondly within 10 days only after service my bike got breakdown yesterday in delhi i called up customer care for road assistance.

Where again i was annoyed with the service i called and ask for the assistance, no doubt the technician come to the place where i was stuck he tried his best to fix the fault but he couldn’t fix it and he told me that it need to be send to service center, i ask him how long will it take he told that that it will be taken by toying and then tomorrow you can contact the service center when to collect, but you need to collect it from service center so i informed him that as these days ramzan month is going on so it will be very difficult for me to go over there as any nearby service center is almost 20 km away and i am alone so is it possible that i can i have drop facility so he ask me to contact service center, so i called up but they told me sir no there is drop facility so the person to whom i was speaking i mentioned him that either i will come after month when ramzan month will be completed or else i will seek any person who can collect it from service center
Afterwards near about an hour after i received call from [protected], where the person ask me to bring bike myself to service center, where i clearly mentioned that firstly the bike is not in a condition that i can continuously drive it for 20 km as it was getting off when i tried to put in gear either i need to start it again and again after around 100 m or else i need to give full accelerator
Secondly you know the traffic of delhi what if i got completely stuck in traffic or with this i met with an accident
Thirdly i already mentioned that in ramzan month it is not possible for me to spent my complete day or 3-4 hours in service center
But this silly guy was no more concerned with the customer problem and repeatedly saying that when you are free bring your bike, i told him clearly that if you know the ramzan is for whole month and you know the climate here is to hot and fasting is for around from 4am - to 7pm, so if you understand then when will i get time but no human response from his side

Really disappointed with the service and my bike is still in same condition.

But still i keeping hope that there would someone in your estemeed organisation who can help me out with the issue and fix my bike fault

Seeking for healthy and favourable reply.

Thanks and regards
Zeeshan subhan

Dear all

Today i am going to mohali branch of royal enfield for servicing the my classic bullet 350. I have reached 1:56 pm sharp. The service advisor ask lunch time will be closed with in 5 minutes. I can ask ok. But the service advisor prepare the one job card & going to spare part section & talk with there staff at least 10-15 minutes. I wake from outside. Nobody can stop. I think this branch have no professional staff. & no need for customer m so disappointed today.

Regards
Mohit mittal

I am very much upset about my new bike.. I bought in aug 2018... I only drive locally, but still dont know how rear wheel spoke has broken and due to which tyre got puncture. And now service centre people are telling me tht spoke rim tube all need to be replaced also they told me tht i have issue with my from tyre as wel... Dont know what they are up to. I am very much upset from royal enfield, as it was unexpected issue from new vehicle.. I think i took wrong decision by purchasing this in my life...

I bought a re standard 350 bullet from amba motors, vadodara on 09/03/2019 and the same has been registered in gj06 mh 2017. From the very next day onwards bike has some starting trouble. If it is stand up in sunlight for few minutes, minimum 15 to 20 kicks needed to start the vehicle.
Vehicle's first service completed on 18.04.2019 at amba motors, there also i raised this complaint. Even though i couldn't get a reasonable reply and solution their end. I fed up with this complaint of the vehicle.

Please take necessary action to solve my complaint.

Dear sir/madam

I own a royal enfield classic 350 redditch red with registration number #br29ad1604

From approximately 2 months i'm getting "starting issue" and "deam headlights" issue.
I took my bike to the authorised royal enfield service centre of my hometown siwan (841226) and discussed this to the mechanic/technician, he took out the battery and had connected that through a machine, later in the evening he told me to replace the battery.
The battery is under the warranty period.
I have requested there service manager to replace the battery as soon as possible, but he said that, "if you want to get your battery replaced than you must have to leave your bike to the service centre for approximately 10-15 days, or buy a new one from here".
He said the same thing again and again.

Kindly take a legal action and solve my problem as soon as possible.

Hi, i purchased royal enfield interceptor 650 with a great riding passion and legacy that royal enfield owns.

After riding 1000+ kms i found below issues which i am really concerned

1. Seat is not comfortable should have given more comfort seats
2. Rare passenger back rest should have given from the company its very risky
3. Gear shifts specially 3 to 4 not working accurately

I am really looking for the response and help from the management specially on first two points.

Thanks,
Nanjppa na, vikram

Th was the day of my i amit kumar s/o amarjeet had approached m/s navyug motors mota sing nagar branch to purchase of enfield classic 350 cc gun metal gray colour bike for which i had paid rs.5000 on 03.04.2019 and rs 172430 on 06.05.2019 as full and final payment towards the purchase for delivery of the bike on 09.05.2019. (Copy of actual bills enclosed). The payment had been made by availing loan from uco bank. On the date of delivery i. E on 09.05.2019 i was denied the delivery of the bike. 9th is the birthday of my brother and the denial of the same has hurt my centiments. I appeal to kindly address to my issue at the earliest. As i am at reputation loss.

I have purchased a bike ('bullet - 350 standard') on 6th of september 2018 from m/s blue mountain calicut and my name is rahul v. And completed six months today. I have already intimate about various complaint new vehicle which i have purchased on 6th september 2018. I visited blue mountain service center several time to give the bad condition about my new vehicle (Royal enfield - standard 350). The bike full complaint. My number : +91 [protected]

As per the directions from riders motors alappuzha, i made full payment for gunmetal gray 350 classic (Rs. 182225/-) on 2nd may 2019. They assured delvery within 4days. But not delivered yet. When i contacted, they didn't repond in a positive way. They casually talk that delivery may takes 20days more.in april i made the booking and april 29th riders motors demanded the balance payment as the vehicle arrived. It was a great disappointment for me and lost faith. Do something judiciously.
Thank you

I bought my new desert strom 500 on
21-09-17. On 24-04-18 the fuel pump broked and again now 08-04-19 broked
Why its happening i don't know to buy that each piece ₹14, 000 change like that how many times i should pay to company ok first time i got warranty, but now something is wrong because it is breaking
For before 1 year why like that upto 2016
They used metal for fuel pump
Company should answer to this.

I have purchased a bike on 27th of april 2019 on the name of simranjeet kaur. Today 12 days has gone. Till date 0 response from sant motors ludhiana regarding number plates in other dealer after purchasing a vehicle after 4 days hsrp (High security number plates) received by customer even today i had conversation executive of sant motors still he is not guiding me properly. Take it on serious note otherwise i have to highlight this matter on media. Even received challan today in city due to not having number plates on vehicle. That is lacking from company end. But dealers are not giving response on it.

I booked standard 350 on 10th april and the showroom executive told me that vehicle would available on last april. Then when i called him on 30 th he told me it will be delayed two three days and vehicle will be given to me before 8 may and when i call them yesterday they told me that load didn't come and it will come tomorrow and vehicle will delay 2 3 days more, and j called them and they told me that load didn't come and load will arrive on saturday and vehicle will be given to me next week, what should i do? I am going to cancel the order. The showroom is too pathetic and fake full. The showroom is javeens royal enfield showroom kottayam

Hello! I bought my enfield classic 350 on the 1 may 2019, & i found some problems about my steering it is loose the steering isn't fit, and after that the tank also had a dent & i contact the manager about the tank so they promise me that they will change.. After 2 days the speedometer is not working.. So the manager suggested me to inform a complaint here and ask for a new tiger head as in the studds also are not working to fit the steering it has been broken i've shown it to the manager also so kindly please help me for this issue. I don't want my new bike to have all these problems & for that too i trust that royal enfield is a good company

Hi, i stay in mumbai as i work there. I had purchased flat in pune and my parents shifted there. I have my parent's flat in mumbai which is currently rented. I stay in other property in mumbai. I frequently visit my house in pune on weekends. I had booked royal enfield inerceptor 650 on 'feb 1 2019' from kings auto, baner, pune. Two weeks back i got a call to get in contact with showroom for payment process as bike would be coming in a week. So i went to kings auto and gave them documents for registering bike. I was told my documents wouldnt be accepted as address on my electricity bill was of pune house but address on adhar was of mumbai - (My parents house). So i explained them the situation and asked them to cooperate as i have house in pune in my ownership and adhar card was created long back. I was told i have to change address on adhar card. I went to jawa showroom to check if such rto norms are required. I was told it is not required. I have waited for 3-4 months for this bike.in worst case i would change my address on adhar card. But i would like to know what is the problem in here as one company is fine to register on the current documents and one doesnt

Bullet has sound problem from engine.. Comapny has checked problem but no solution is provided.. Bullet is left in company. No support is provided to solve the problem. I need replacement of item or whole new engine. It has sound problem gear. Team from chennai inspected but no solution is provided. They only replaced clutch assembly. But problem was same.

I have purchased a bullet 350 from re showroom jhandewalan
Since the inception, the above mentioned bullet has not been in a proper working condition and has been giving me tough time due to various reasons. The bullet is not functioning properly.

I have even visited your workshop on numerous occasions, but those visits have been of no use to me.

It is pertinent to mention here that within a short span of 2 months, the engine of the bullet has already been opened and repaired but that too, has not been of any help and use to me.

I will be highly obliged if you consider my complaint as despite being a loyal customer of royal enfield, and spending a hefty amount of more than rupees one lakh, i have been in great troubles due to the improper functioning of the said bullet.

I owened my re classic gunmetal on april-2018 from intrepid works palakkad. Itz silencer filled with full rust and some parts broken inside. And unusual and irritating sound from the silencer. The worst case is these faults came without completing one year of purchase. I informed the service centre and they assured to replace the silencer, but till now (More than one month) i didn’t get any support. So iam going to approach the consumer court palakkad for my support. Then i remind you again the worst customer service of the above said service centre. This message is for your kind information.

Since last service i went out of town and during service there was issue with fuel leaking from my Chrome 500..my bike is in warranty please provide replaced fuel pump as this has been problem since inception. When i bought the bike twice on service from service centre it was fixed somehow howvevr still suffering please help.
I have been regularenfield customer for 10 years and have never faced problem and this time i have been trying and waiting to get this resolved for 5 months unable to use my bike at all

My vechile got damaged and sent to Royal enfield service center hosper(sanjeevini Automobiles) for repair. I claimed for insurece and all procedures completed by claim surveyor but showroom is not ready to repair the vehicle they keep postponing days. Actuality I have the vehicle on 22nd April for repair and all claim procedure completed on 24th april. Till date vehicle is not touched for repair. Please give me the solution