Royal Enfield Complaints & Reviews

Vec no - tn37cd4755, mob-no [protected] bullman service in ramanathapuram is very poor in 1500 km nd before first free service to i am saying rear brake noise then front nd rear suspension noise . After first service i m saying this complaints but they didn't solve, 4 times i will give my bike they take one day but problem not solved ... U solve the problem or get me a new one ...Veh ran only below 3500 km still now ... If its not solved in future i will write complaint in consumer court

I had purchased a royal enfield-classic 350 gun metal grey bs iv from the dealer amar auto’s 603 kanti nagar main road, swami dayanand marg, delhi 110051as on 05 july 2018.
I am very regret to write that during iind free services, i complained with showroom service engineer that bike in 2nd gear feeling uncomfortable while driving. But every time at showroom they are simply doing oil check service and returning vehicle without addressing my complaint.
During ivth free service the company re-assembled the engine without obtaining my acceptance. We used this bike at plane road and there is no any accident occurred, then why fault occurred in the engine. It seems that fault is carried out from manufactured stage. We paid you for high quality and strong engine and not for a faulty engine. The quality of engine goes down after re-assembling. The engine still have some fault.
Thus i am requesting you, please changed its faulty engine as early as possible. I hope, you will provide good quality of product as per terms of contract, otherwise i know my legal right.

I purchased a Royal Enfield Classic Squadron blue 500cc in 2017 May. And this is a BS4 machine. Yesterday while taking my bike out, I could smell the fuel. While I initially assumed that this might some other vehicle/s along the road after some time, I felt my jeans trouser get all wet. I stopped my bike and knew that the fuel was leaking but could not determine where the leak was happening. I saw a local Enfield service centre ( since it was night 10 PM ) and took my bike there and told them the issue. The mechanic switched on the bike and imagine the horror when I saw the White Fuel Pump attached at the bottom of the tank split and pumping the fuel out like a damn fountain. The mechanic told that the cost for a new BS4 is around 8.5 K. It is not the cost but the danger that this posed to life as I also had a pillion rider. Imagine if there was a spark or something and the entire thing would have blasted. Our society is monitored and absolutely safe in terms of parking with a 24*7 CCTV Coverage, so I knew that this was not that somebody has manually split the pump, but RE was using improper material for the manufacturing of the same. A quick check online cemented my thoughts as there are lot of complaints of this. The worst part is that my bike has been used only for 3200 km. I bought this for almost 2.1 L INR. And now I feel my confidence has been let down. Even Bikes worth 1 L have better and sturdy materials than these. Words cannot express the grave danger this posed to life not only mine, but also other people.

I purchased royal enfield classic 350 from your authorized distributor m/s sri saravana motors, hosur-635109, tamilnadu, india on 12/09/2019.

During free services and paid services i complained with showroom service engineer that i'm hearing abnormal sound from engine and really feeling uncomfortable while driving.

Due to above issue now the vehicle started to vibrate and facing lot of discomfort while driving, everytime at showroom they are simply doing water service and returning vehicle without addressing my complaint.

Request your personnel intervention on this matter, please resolve this vibration problem at the earliest.

Please feel free to contact me on below undersigned handphone number for detailed information.

Regards

C. Nagabushana

[protected]

You stand for going boldly where no one has gone before? I saw that in your service centre today, claimed servicing the bike without even servicing it!
Half of the things still pending, ready to initiate the payment. Horrible experience at Synergy Service, Saki Naka, Mumbai. Utterly disappointed.
nightmare experience with after sales service, 2nd service of my thunder bird x was not done as promised false neautral light, vibration self start not working and many more issues not resloved service centre not able to reslove the issues as they are not experienced After follow up the team says they have to call engineer to look after the problem, congratulations royal enfield you just lost a brand loyal customer

I had purchased a Royal Enfield Bullet Standard 350 from the dealer Kaizen Motors Service Vyttila Kochi Kerala on 28 June 2018. From the beginning itself the bike started showing many complaints. Engine has high sound, silencer and speed meter is has complaint, I had taken the bike to the service centre at Edappally & Vytilla more than 15 times and changed the brake shoe 3 times. But still the bike shows many problems and I am not able to ride it comfortably. Now the service centres are also not responding to my complaints and stopped listening to me saying the bike has manufacturing defect. The bike has run 9700 km only. I did not get a good response from company even though I placed my complaint several times through E-mail. I am very much disappointed and unsatisfied with your office and the service centres. Please take measures to rectify the defects of my bike or replace with a new one. Looking forward for a proper response from the authority.

Dear sir ma apne service ka liya royal taj loni workshop par aaya tha mari bike IInd free service honi thi par yaha aana par mujha pata chala ke mari bike ke IInd free service pahla sa he amar auto shahdra ma ho chuki ha or jabki ma vaha par service karana ka liya gaya bhi nhi tha
Mari bike ka frame no me3u3s5c1jl390731 ha or enging no U3S5C1JL869007 HA

Dear friends don't waste your money in #RSA (Roadside assistance) #RoyalEnfield.

Waste of Money! #rsa Yesterday late night I was standing alone for Roadside assistance help in NH45 (Chennai to Trichy high way) but no useful. My #RE #Bullet head light not working I was in full of dark road I called RSA customer care he put up call in hold nearly 2hrs mobile charge drained then he asked to wait nearly 4hrs in the middle of NH45 for service but i refused to wait so he replied like they will give 350rs for reimbursement so that I have to fix it locally what the hell deal is this? If no RSA I find out anyway because of RSA I waited and totally waste. Finally I reached Chennai without head light.

- Parthiban

Dear Sir/Madam

This is Varun from Chintamani(Karnataka), i have been using Royal Enfield from past six years i love it and it has never disappointed me in any regards, but last month, i gave my bike for service here in my hometown(Royal Enfield new service center), after service i had problem with bearing of front wheel, i took to same service centre and issue was resolved, the same problem has arised for three times, all the three times they are resolving but of no use, and from yesterday again im facing same problem, im totally frustrated from their negligence and their novice technicians. After changing new bearings i have used just 200 KMS. I dont understand why Royal Enfield is using such inferior quality spares.

I hope you will recruit the good technicians here in this service centre.

BEST REGARDS
Varun
[protected]

Just been an 32 buying my classic 350 and 15000 kms have crossed. Now my chain sprocket is broken but i neither ride my bike harsh nor i take it to hills and i maintain my bike properly and serviced as per company instructed. I would like to book a serious complaint against this for providing low quality products for bike Another complaint is gear shifting noise and hard which is like a 03 year old bike very noisy and irritating. There three complaints are common among the customers whom i had discussed with, these complaints made me to dislike royal enfield, the important thing is the service center's doesn't care this as a problem. So i am complaining about this on all consumer support pages. Either i[censored] don't find any help i will directly deal with my lawyer in consumer court and u have no other go.

Good Afternoon,

I am Ravi and i have Roral Enfield Thunderbird 350. recently i met with small accident which caused my bike Handle bar and Frame issue. I gave my bike to service center i.e Go Green Motors Gachibowli, hyderabad on may 5 2019 and the drama started.

They followed up with my insurance company guy and they came to a conclusion and updated me after around 10 days that small welding is required and no need to change bike frame. I checked with them multiple times whether it is going to cause any impact or like that and they assured me that everything will be resolved and no issues will be left.

After so many followups and requests i got my bike delivered on 31 may 2019 where i paid all the money i.e 5, 308 and took delivery but when i start my bike i noticed that nothing was resolved and still issue with my Handle and front fork is existing i wondered how they delivered my bike without resolving issue.

I approached the showroom person there itself and asked them to check my bike as the issue is not resolved and no one is ready to check my bike as the person who wrote job card is on long leave so i approached manager there name Suresh and after some discussions they realized as my bike was not completely fixed and took my back and assured me that they will deliver my bike next day which never happened and i got my bike only after 10 days.

now its been 8 days o[censored]sing i came to know that my bike handle is not moving properly towards right side and unable to lock either. As right side it is struck so the left side its damaging my fuel tank with a dent. Also my speedo meter glass is damaged with some battery water and not accepting that it is their issue.

I want my bike to be resolved and i never expected that company authorized service center will be this much pathetic and unprofessional.

DEAR SIR,
I am the owner of Vehcile No.DL11A2444 and I can go to South Delhi Motorcycles (D-145, Pocket D, Okhla I, Okhla Industrial Area, New Delhi, Delhi 110020) for first service (on dated 15/06/2019) of my above said vehcile with new condition.

That after service i can go to above said company for take back my vehcile and i see my vehcile's engine cover are black with dark spot.

That after see of my vehicle i was meet manager/director and i say to manager my engine cover was black please check CCTV camera but manager told me his company CCTV camera was not working.

please resolve my problem as soon as posible.

Gautam Kumar
[protected]

Booked a Royal Enfield Interceptor 650 on Dec 29th and expected delivery was 3-4 months which was then pushed to June 1-8th and then 8-14th and now dealer says the vehicle is not provided yet from royal enfield company and it would take another 2-3 weeks. So, waiting time from 3-4 months went to 6 months?? Regret the decision to preferring RE over other competitors...

I've been riding my classic gunmetal grey royal Enfield from past 1and half year..after 4months..the chain set of bike suffered with extra noise..Every time I've taken my bike for service to showroom. They assure me that from now onwards the chain set will not make that extra sound because of loose chainset. Recently I went to showroom for service just after 2-3days again the same with chain set started. I am seriously fedup and upset with the bike, showroom and company.

Docket no.[60725424], iam a receiver my parsal arrived from mumbai & maunath bhanjan is late to deliver my order.
Azamgarh my city. Maunath bhanjan to azamgarh 40. Km away.
Maunath bhanjan received my parsal 08.05.2019 but still not delver my parsal.. Engine oil 210. 5 drum in myparsal is a heavy parsal not small.
I raised to complaint maunath bhanjan.

I bought a new RE Himalayan bs4 in April 2019. I have clocked about 3500kms now.

I have ridden the bike as mentioned in the manual which is until first 500kms the bike should be run within 60kmph. Got the 1st service done at 490kms.

Post 1st service I have been riding the bike within 80kmph as suggested in manual until 2nd service/5000kms.

I had taken my bike to Mumbai from Bangalore, ridden within the mentioned speed limit which is 80kmph. When I was heading back from Mumbai the bike started getting heating issues. The engine used to get stopped due to excess heating issue. I had to stop the vehicle once in every 80-100kms for about good 40mins for the engine to cool down the post which I had to continue my journey. On the way when checked with the RE service center the technician informed me that there could be an issue with Head assembly and the bore. He said please reach back home and leave the bike at service center to get it fixed. When asked how come there would be engine issue in the bike which has just run for 3k kilometers. He said Himalayan bs4 has issues and they have been getting a lot of bikes for the similar issues in the recent past. I acknowledged and left the service center towards Bangalore.

When about to reach Bangalore the engine stalled in the Highway and it never started post which I called RE Road Side Assitance. They sent a technician to check. Post his inspection he stated that there is an issue with the engine and bike would not start until we dismantle the engine to check the fix the issue.

I had to tow my bike until home. Next day morning I went to the RE service center to get the bike fixed it has been 4 days now. All that RE service center had to say till today is they are still trying to understand where the issue is and they will then send an email with the issue to the RE head office to get an approval to change the head assembly if required.

How could a new engine which is run for only 3500kms stall? Is this what you serve your customers for 2.49lacs?

Mohammed Rizwan
[protected] (Registered mobile number)

Hi
I was one of the customer of royal Enfield. I purchased my bike on 5th of April 2019
Aftr. 1st service i saw that the engine oil is leakage.. From the engine block. Aftr that i visited to the service center. (Asco motors anand vihar patparganj industrial area) I dont know what they had done in first service. they didnt solved my problem.and make bill of 2100. For this problem. Please do something.

I'm santosh
Bike. Classic 350 black colour
Number. DL14SJ6686
PH NO. [protected]

Facing clutch slippage since day one reported workshop many times but everytimethey assured that clutch has been adjusted now at 8000 Kms workshop told me that clutch is slipping and you have to replace it it is not covered in warranty and you have to replace clutch on payment basis. I wrote to them but they are not responding promptly. Even after mails my issue still persists

Regards
Manoj kumar

My self sudhir kumar mishra. I have purchased a new bike classic 350 abs with road side assistant worth 850 rs. But whenever i need help for road side assistant they are not help me ever. Actually my bike had puncher yesterday and i called him. They told me for wait 1 hour approx. I was waiting there 2 hour no one call me in this case. after this i call him again so they tell me for wait me 2 hour more. Still i wait there 4 hour but no one...

I had given my bike for service in R.R.Nagar Bangalore branch. Everytime they ask me to change the chain or sprocket. My bike has not even crossed 18k km. Is the quality of sprocket is Soo cheap or the service people are fooling us?
When I questioned this to a representative by name Mr. Arun in the branch I was abused by foul language. Need a resolution for this