Royal Enfield Complaints & Reviews

Dear sir,
I do own a royal enfield himalayan which is a make of 2019. The vehicle details are given below for validation.
Owner name: antony dominic
Vehicle model: royal enfield himalayan abs
Vehicle chassis number:me3d4a5f1ka038636
Vehicle supplied from: abc motors, perinthalmanna

The bike unfortunately fell into a pothole on a highway, which was finely a small hole and the front alloy rim got bend. I request for a replacement for the same under vehicle warranty and i demand an explanation for the cause. A spoke wheeled alloyed vehicle like himalayan to get bend under a small impact is shame and questionable. I need a proper reason for the cause, and i believe the spokes installed are not for looks and beauty. I need a perfect explanation why the spokes didn't perform well under that condition as i believe the spokes are a performance upgrade on the vehicle.

Sir, please look forward on to this problem caused which i believe is a matter of cause from the installment of wheels and adjustment from royal enfield. I request a replacement under warranty for the same. Please take this letter into account and reply the counter as soon as possible.

I have bought my vehicle 2 month before with soo much expectations. Last night my royal enfield wheel wad broken when thr vehicle was going in speed breaker. This is totally reduculus. I have paid around 1, 84000 for my dream bike but it it nkt capable to handle challanges in road. I need this to be fixed with out paying anything. Pls someone contact me on this.

M. Raghunatha

I have booked a stealth black 500 cc on march 15th, after series of calls they told me the bike can be collected on 12 the of april once i reached showroom the bike was faulty, they promised an exchange in 2 business working days. But i neither received a call or message after 2 working days i have been calling them from past 2 weeks yet i didn't get a proper response about my bike. They promise a call back and never respond back and half if the time they never pick up calls

I purchased royal enfield classic 350 on mh49 ay-4216 date 18 march 2018 by shri krishna automobiles nagpur.
My bikes self bearing is not working and engin is also not working properly.
I do regular service of my bike but from last servicing i am not servicing my bike from there because there servicing is not good enough
Company not giving me warranty of my bike.
They also committed 2 years warranty but now they are not giving that.
So what should i do now

Iam also a victim of him. Seen a royal enfield bike in quickr.com ended up paying him 60k. Got to know this scam only after loosing money..!! Kindly note this people are robbing us indians on name of indian army i request our army intelligence to look into it. This people are the real terrorists looting our own people. These are the people we must clean from our nation first. I can submit all the proofs necessary.

Royal enfield concept trivandrum, kerala
Worst showroom i had ever seen...
1) i brought my classic 500 stealth black here for the third service, at that time i lost my tank matt finish at some portions, when i asked about it to them, they said that it is a common problem happening to every matt finish vehicle.
2) my second experience, i brought my bike for claiming insurance due to an accident, they said that my bike's fork pipe, handle bar, t stump, etc are damaged so needs to change it, and my tank has deformed and lost my paint. I gave my bike to kazhakootam concept service centre on february 27, 2019, at that time they gave me a confirmation that i would get my bike after 2 weeks, when i called them on the estimated time, they said that there is a delay on insurance works, so wait for 3 days, on each day i called they said it will takes 2 more days, the conversation continues till 2 months, atlast i had known that there showroom is in a dept and they are trying to mask it in front of mob, after realising there black work i decided to take my bike to any other good showroom. So i called them and said to give back my bike and insurance claimed documents, hence i got my bike back on[protected] without any change. Got my back with the same complaints, only change i had seen that is my bike is covered with dust because of their unresponsive care done to the customer's products.

Hi team,

My name is dharamveer, this email is to let you know the bad experience i went through in last 3 months.

There was some issue related to the front wheel in my classic 350, which was fixed on 2nd january 2019 (For which i paid 5999), but a new issue started related to the head light, because of which, i had to visit the service center twice but the issue still persisted, my problem here is, this particular issue started only after 2nd january, 2019, this could be a pure coincidence but this coincidence repeated again when i got my last servicing done on 3rd april 2019, this time, the front wheel issue started which was solved on 2nd january 2019. When i went to the service center again, i came to know that they hardly did any thing to my wheel issue that i reported in jan, instead they replaced other things that were fine and made the bill of 5999 then. Now, when i ask them to fix the issue, they again quote around 6000, please try to look into this issue.

Thank you,
Dharamveer.

This is very embarrassing for royal enfield they did not solve my problem. I purchased signal 350 17-feb-2019. After month i faced missing problem again and again. I visit 4 time in asco motors but they did not solve my problem. When i visit 1st day they take 4 hours for examine bullet.2nd time they took 3 days and 3rd time they took also 3 days but they not give me permanent solution.
4th time they called his gurgaon branch expert and he also examine bullet whole day but problem not solved again and they forced to fill satisfactory form every time.
How can we fill satisfactory form without satisfy.

I am totally harassed by asco motors.

Please help me. My no. [protected]
My bullet details is below:

Name on rc:- neha bhardwaj

Regn no-dl 14 sj 3049

I have ridden my classic 350 only 7300 km till now i have been maintaining my bike according to companies norms and servicing it regularly from last 1 year and 4 minths but the last time i serviced my bike i complained about the tuling noise coming from chain the service people told me that we need to change the chain as it is damaged but no rough terrain was rodden by me or no rash driving i used to do i asled him that how can it got damaged with in 8000 kms he said that just rode for 4000 kms more and change it he just lubbed the chain and told me to rode for 4000 more and change the chain and sporkit both also he told me that sporket is fine but we have full kit of chain and sporkit so you have to change both. Please resolve my problem my contact number is [protected] i am from indore madhya pradesh

Hi i have taken himalayan bike from taurus show room in vanasthalipuram hyderabad. They are very careless about the customers and very rude too.
They are not providing any details of bike who have taken. And also they are always speaks on phone calls not responding properly. Because of of they negligence i have to pay second bike tax chalen for government. It takes 10000 rupes. Please take action against them and provide good working people for work don't time passers

Hello,
I booked a interceptor chrome on November 22-2018
It’s almost been 150 days and I still dint get the bike delivery nor any update from showroom.
To is too sad to see Royalenfield Doing this, dealership have been crossing there promised dates for like more than five times., dealership don’t call and come up with any updates,
Being a Royalenfield existing customer myself now is a very stocking drawback to me, ,
I thought Royalenfield has special concern towards female riders like us who rides for pure passion but people who booked after me are getting the bikes and not me. The respect on Royalenfield is fading away!
We are being forced and let with only one option of cancelling the booking!

DETAILS:
Booking no: BKNG[protected]
Booked on : November 22-2018
Model: Interceptor 650 Glitter and Dust Chrome
Booked in: SVR motors & engineering, Hyderabad Telangana.

I've taken my bike for service on 8.04.2019, they told me for back wheel shaking we have to change some special parts & need some service.. So i said yes.. After that they called me evng, & i took the bike within a day while im braking the bike skids me because of the back wheel shaking, if your people cannot solve this they should have told me.. This is a common man's life, you dont have rights on my life, but u got the bill for servicing without doing it properly.. Please do my bike clear with it.. My invoice no: sli[protected] & job card no: rjc[protected], please do not repeat this for any other customers

मी माझी classic 350 ब्लॅक mh 14 el 2751 गेली 3 वर्षे आपल्या रॉयल एनफिल्ड च्या नारायणगाव मधील athorise शोरूम मध्ये सर्व्हिसिंग करत असतो.पण प्रत्येक वेळेस servising करून आल्यावर त्यामध्ये काही न काही त्रुटी राहतात आणि मला नाहक हेलपाटे मारावे लागतात. 2 दिवसांपूर्वीच मी गाडी सर्व्हिसिंग करून आलो आल्यानंतर माझ्या असे लक्षात आले की गाडी butten वर स्टार्ट होत नाहीये आणि गाडीच्या headlight शेजारील बल्ब नवीन टाकूनही पैसे पेड करूनही चालत नाहीये. कृपया माझी तक्रार घेऊन तीच लवकरात लवकर निरसन करावे अन्यथा यापुढे मी व माझे मित्र कधीही सर्व्हिसिंग साठी शोरूम ला न जाता local फिटर कडे जाऊन चांगल्या प्रकारे सर्व्हिसिंग करून घेऊ.

I have cancelled my booking amount of himalanyan ie 5000rs and then bought my himalayan from another showroom due to the lag its almost 4months i have cancelled but still they have not refunded my money i have just got a message ur request processed and from then one month passed still no money...
I cancelled my booking from kodugalloor pinnacle showroom and bought from kazien motors vytilla... Wat to do???

I have taken my bike before 1month ago sand dust classic 350 i have given the bike for 1st servicing and the servicing was done but im seeing the hell of the problems in bike main problem is air lock bike getting air lock and it's getting suddenly off itself many times i went to the service center no proper response from the team at uppal x road hyderabad kindly clear it as possible soon

Hi i am from sikkim (Namchi south sikkim) i have booked re interceptor 650 from siliguri sevoke royal enfield showroom. At booking time they said delivery will take not more than two month but not a singal sign of response from dealer of siliguri. Waiting period is to long as i am a rider, and next month is my ladakh tour and i think if this delivery will take long time, resulting in cancelling my ride with my club 🙏🏻🙏🏻...

Dear sir,
I ravi kiran s purchased royal enfield 350 classic on dated[protected] at sri sai sadguru motors nelamangal showroom, i noticed that the new vehicle fuel tank is repainted since i have taken delivery at night time, i could not able to notice the painting issue and i have not used the vehicle for long time, when i left the vehicle for servicing they are saying fuel tank is repainted, even after knowing also service people are careless about the vehicle servicing. I have left the vehicle for servicing at same showroom until and unless the issue is rectified i will not take the vehicle delivery..
Kindly do the needful.

I purchased a royal enfield 350es bike on 12th of april, 2019. After 4 days i went for my first free servicing at jorhat, assam, acharya singh dealer. Fuel was leaking from the carborator, and their servicing was very unpleasant which led to complete damage and they sent the bike putting on some fevi quick on it.
How can i replace my damaged carborator as i purchased the bike from shahila exposition, v. I. P road, sixmile, chandan nagar, ghy-22.
Kindly respond to my problem as soon as possible it's urgent.

Shop: rahul royal motors, chhindwara (M. P.)

I purchase bike on 2 feb, 1019. My first servicing was done on 27 feb which was according to rule was right.
1). Now they regularly call me for 2nd service and force me to do that before 23 april. But rule is 90 +- 15 days or within 3000 km. Which is not complete on 23 april. Actual date should be 3may +- 15 days. But they are not correcting on their system and say your 2nd service will lapse.
2) it's 2 and half month over they didn't apply for rc (Registration certificate) and bike number.

My bike no is od 02ay 6536. This is my 3rd free servicing at re service station, tankapani road, bhubaneswar, odisha. My job card no is 03. But the service manager mr asit kumar ram instructed his service engineers to service the other vehicle whose job card was even not done.
While asking the reason of such illegal act, he is one of my friend and i have to serve him first.
Then he did not respond to my queries at all and asked me to go back if you have some problem.

It is the worst service i have ever seen. Absolutely below standards.
You are requested to please take up this issue on priority and revert to my registered email id or call me.
If no response is received on the issue, proper action will be taken from our end.
Regards,
Banoj parida
[protected]
[protected]@gmail.com