Royal Enfield Complaints & Reviews

I’m naveen monteiro, i’m reaching out to you regarding a very bad experience that i had got from “whitefield motors” services centre

I’ll really appreciate if you could help me resolve the dispute.

Below i’m drafting my experience in detail.

25-jan-2019 - my vehicle (Royal enfield silver colour reg number: ka17 ej 9444) broke down and i had reached out to “whitefield motors” for help in towing my vehicle.
It was so good of them that they accepted my request and came down to pick my vehicle.

We reached the service center at around 11 am
And i told them about the problem in my bike

Problem: vehicle battery getting drained, and vehicle wouldn’t start with self start.

Service centre had the vehicle with them for 3 days and following was the diagnosis done.

Diagnosis: battery current was leaking because the wiring was old.

28-jan-2019:

Got a call from whitefield motors saying the vehicle is serviced and ready for pickup

Bill amount: 4178

Below are the replacement done to fix the concern

1) cl350&ele wiring harness
2) three phase rr unit
3) strap battery
4) black cable strap.

Customer experience after the service.

The concern was not addressed.

28-feb-2019

Experience this feedback i had reached out to exide battery company for replacement of the battery as the battery was relatively new.

Response from exide:
“battery charged, tested and found to be okay”

17-mar-2019:
Then later after i got this feedback from exide i got back to the “whitefield motors” saying my issue was not resolved and the battery is still getting drained and i have got the certification from exide that the battery is fine.

Manager (Whitefield motors): accepted my concern and said he will have a look at the bike and keep it under observation for 2 days and will get back if it’s a concern with the battery.
And also he committed saying he will provide me a letter stating the battery is not fine and i could submit this to exide company for replacement.

21-mar2019:

I got a call from whitefield motors saying my bike is serviced and is ready for pickup.

I reached the service center at around 4:30pm for pickup
During the delivery time they had charged me again ₹1938
And when enquiring about the service done and if the issue was fixed. The service advisor mentioned the issue still exists and he put the blame back on the battery. Hearing this i approached the manager.

Manager:
Sir, this is the problem with the battery and i need to check with the battery company for replacement.

Naveen: i then asked the manager to provide a written letter stating the battery has issues and i could send it to the battery company as a proof for replacement.

Manager:
Sir, we don’t provide a letter if the battery is purchased outside.

Naveen: i asked him why did he change so many things in the bike if the problem was in the battery. He just denied to give any justification and just walked out.

So i asked them to remove all the changes that was done, and then they agreed to do that.

This service center is almost 17 kms away from my home and i had opted this service center as my vehicle had broke down close to this service center. And now i’ve already visited this service center more than 4 times now with no results and my vehicle also is not properly operational from 25th jan 2019. I’ve faced lot of discomfort coz of this issue.

This is the experience i had with this service center, we reach out to authorised service center having a belief that the bike is in good hands and the issue will be resolved. But when such experiences happen we lose complete trust on the company and become helpless.

I hope that royal enfield takes my concern seriously and fix my concern.

Hoping to get a response from you or else i would have to reach out to the consumer court to settle this issue.

I am RAKESH KUMAR a residence of [removed] SIRSA 125055 haryana
I have booked a Royal Enfield classic 350 from GULZAR MOTOR AGENCIES SIRSA by invoice booking order no.1524 dated[protected]
The bike delivery was expected to[protected] but agency failed to deliver it till[protected].After they fail to full fill their commitments I have cancelled my booking and ask them to refund my booking amount of RS.3000
But till today they have not refunded my booking amount .I am totally frustrated by the behaviour of agency's person .
I am writing you this letter in this hope that you may understand my problem and I requested you please look into this matter
Hopping for positive response from you

Thanking you

Booking receipt enclosed

Regards
RAKESH KUMAR
[removed]

I have purchased my bike from jayanagar showroom, bangalore in nov 2016 and i have done my all servicing in royal enfield service center only. I m getting engine noise in my bike and while getting the bike showroom people had told me that any kind of engine service will come under good will warranty.

Please give me more information on this
Contact me on [protected]

Urgent help!!!

I have a thunderbird 350cc bike, this is 23 months old, now i face my speedometer glass is cracked inside, so i need to claim that part, all the free and cost service are did regularly, i ask the usilampatti royal enfield service center they said that part is out of stock to complaint through mail for the immediate action i have only 9 days to go end of warranty so please make it fast, [protected] this is my mobile no for any further enquiry

Dear re,
This is to inform you that we have purchased rae classic 350 gun mtl gry.. On friday 15th march 2019
After that today bullet ll not start and back tyte punchar with any kills and pine.. It’s really insulting for re brand..
Pls look into this in 4 days ll not supporting and my work ll hamper..
Pls look into this and suggest wht we have do..
Thanks and regards
A vikash
[protected]

While riding royal enfield (Its night time), in one of the down area, silencer has been broken/loosen and fallen down (Its all near pandavapura-chinakurali road), its was completely dark no light, after some distance i noticed a big sound came and thought may silencer has been loosen, i came to one of street light pole and checked by stopping vehicle. Silencer itself not there, i went back its was almost a kilometer., i could not find it and i lost it.
Its is manufacture defect if something fallen down like this without observation, how can i protect vehicle. Please help on this to reimburse. Thanks in advance.

I have purchased Royal Enfield Thunderbird 350X roving RED model in sep.18 (MH03CZ9916)
I have not ride it too long, but on Saturday 16th March 2019, I have went to Pune, and while returning, some abnormal noise I heard, but I found nothing after some KM gone, my bike silencer got detached from its fasting part.

for same I have to tie this by metal wire, pic. is for reff attached.

I have done by bike 3rd servicing on 2nd March2019, in same M/s . MOTOKRAFT chembur service personnel told me that all part will get tighten, but after that also I face this issue,
again I have to spend 1190 / - amount to reservice it.

on servicing date i.e. 2 MARCH 2019, I have spend extra 416/- rs to only get cut wire insulated, the cost of insulation tape is 12 Rs. and they have charged me 416/-

Dear sir/mam

This is to bring to your kind notice that i had booked interceptor 650 ravishing red on dec 16th 2018 from electronic city motors hosur main road bangalore. The promised date was 90 days from the date of booking. As on today 90 days are over and when contacted over mail the reply is that i may get it on may end. Then too there is no surety they will delivery as since it's said you may get. I am really disappointed with their careless behaviour and not keeping the committed dates with the customer. Hence i need to register a case for this kind of negligence and avoidance from customer care.

I bought a royal enfield classic 350. After two years of mild usage i noticed that the chasis of the bike was cracked. Ive not ridden the bike ever since as the company suggests that i will have to bourne all expenses approx 12000 for the chassis and 5000 labour. I believe my life is more important than this expense. But why pay for an expense which the company should take responsibility for i tried taking an insurance claim but that also...

Dear sir,

I have purchased bike 18th march 2018 in ess aar motors kotla south ext.
I am face in problem the in bike start in like missing, smog continuesly, & meter light not working purchase the bike.
Still suffering the problem bike permanent break down in 3 time on riding & exhaust bend pipe with silensor burn very bad conditions & i touching the bike by crane in 03 times on a month.
Right now my bike in service centre (Ess aar motors, neb sarai, ignue road, new delhi) on dated 13.03.2019.
But still i didn't receive any call by service center by confirmation.
My mail communication for the matter since above the month, but still this not resolved.

Please help us.

Harish/nidhi
[protected]
[protected]

I am nazim multani, i am the customer of royal enfield. I purchase the royal enfield 350 classic chest nut red. During the purchasing time in agency the behavior is very poor from the agency employees. I requested to meet from the senior authority of the agency, but the employees say's we are the superior of the agency. The employees of agency is not supportive and helpful for the customer and charge the wrong amount of the extra accessories.
Al purchase the 8000 accessories including the leg-guard (Bumpar), the leg-guard original price is fixed from the 2250 in simple leg-guard but the agency employees charge of this leg-guard is 4500 after that i am shouting in the agency. Then the agency employees given me booklet of bumper's and in the booklet the original price of the leg-guard is 2250.

Very poor response.

After 1 month i again go for servicing of my bike. Too take of time for servicing the bike 6-7 hours complete the service of my bike.
In now current time my bike is creat the problem. Late starting and missing is created after the service.
No facility is given to the customer from the agency site.

It is not good sign. For the royal enfield company. Aryaman enterprises of royal enfield is created bed image in mathura and mine mind.

I am very disappointed from the agency services and i am not reffered to purchase the bike royal enfield from the aryaman enterprises.

I went for a servicing today my turn was in 4 i was in market when they called and told servicing is done so, i went to get my bike and after payment they gave me gate pass and i gave that gate pass to the person in servicing center and they brought out my bike after checking thoroughly i saw scratches in silencer pipe and when i informed about it they put a black spray so, i am totally disappointed with them and i'm in delima about my next servicing

Sir i purchase thunderbird model in june 2018 from chittaurgarh rajasthan. From last day its self not working after that my silencer bacame red hot when bike was running. Now bike is not starting i informed showroom but they not give positve response. Bike is 30 km far from showroom (Manglam showroom chittaurgarh). I call two time in showroom plz provide emergency service

I had given my thunderbird 350 for service at lamba service centre near subhas nagar metro station to mr abhishek the advisor at 3.30 pm on 14/3/19.
During the conversation mr abhishek was trying to increase the total bill by every way.
They took 350 rs for grease one part itself.
The front disc and plate were changed with my permission but the results were not satisfied, they changed the front bearing also for the same reason.
After 7.30 around they gave me a dirty bike and meter not working after the test drive was done, to which abhishek replied it says due to excessive washing. I told him to respond to same which he did.
They dried the area around the battery with the air pressure and the meter started once again... But hardly i had reached 500 metre due to red light i closed the bike and after which the bike meter never started.
After the service done the bike was not washed properly which i again told abhishek.
Today that 15/3/19 is i again brought my bike to rectify the fault of meter and front disc problem. After checking today they said the guy who took test drive today, he looks like he is hired for joy ride only, it's 2.5 yrs old the meter need to be replaced, i was shocked and the manger sitting at their said we wash 100 bikes everyday and this fault is not their, and i can do whatever i like and they are not responsible for the fault occurred.
On 14/3 also one guy was complaining at the cashier counter the part mentioned in the bill are not changed and price is written there, mr abhishek was standing there.
This service station is very pathetic in response and rectification of faults.
Very disgusting.

Service ke bawjood bhi rear disk break jaam ho ja rahe hain aur meter ki problem h jabki naya meter company dwara lagaya gya tha insurance ke tahat fir bhi. Jo original meter pahle tha bs3 2016 ka modle wala usme meter bhi mention hota tha is wale meter m aisa kuch bhi nhi. Mujhe itna paisa laga kr bhi main royal enfield thunderbird 350 ki service se satisfy nhi hun. Jabki m genuine parts ka hi use kiya h. Engine vabration & heating problem hain. Inka samadhan na hone pr maine yeh online complaint darz ki h.
Name - ajay kandwal
From - kotdwara uttarakhand

Pin -246149

Have sent 15 mails to company and md mr. Siddartha lal but till now no one has responded nor resolved nor repaired my bullet.

I have been forced to write such a mail to your esteemed and respected organization only due to untrained, unorganized, nonprofessional and disgusted service center in the country m/s v v c automobiles which you are associated with.

Gist of the case.

Have brought stranded bullet 350cc in the month of feb 2017 from (M/s v v c automobiles banjarahills hyderabad) with excitement to drive the oldest motorcycle brand in the world but same next day could hear some noise in the engine and complained the same at showroom representative said engine will become smooth after running for 1000 kms and again after first service the noise got reduced but frequently was getting repeated after driving for 40 kms, once again service center staff said after second service the noise will come down, but to my surprise it was continuing likewise even after 5 services the sound was still continuing and in the entire tenure i have complained the same issue several times to v v c automobiles jubilee hills road no 45 hyderabad service center managers (Could meet 5 different managers who got changed in last 1 and half years period) which itself is self-explanatory for your dealer or your organization… finally before my warranty gets expired i had requested everyone in the service center to address the issue as post which i cannot claim warranty but still they have just reduced the noise to some extent and said they will take care of the problem if it repeats and finally when i approached them last time for the same complain they said the committed person left the organization and your warranty period is completed so they cannot help.

Now yesterday i have again approached the same service center and asked them to help me out for the same issue and raised complain through phone and registered the the same and till now no one has called nor trying to resolve the issue …. Since it seems to be a big concern am escalating it to you sir…


Note: my bullet is with service center (V v c automobiles jubleehills hyderabad telangana)
Kms driven 14000 only, engine noise is existing since second day of purchase.
Bullet got serviced only with above mentioned service center since i brought.
No one takes the responsibility of the concerns nor addresses the issues.
Work shop reviews are still pathetic

Expectation: organization should accept the manufacturing defect and need to resolve without taxing me for defected engine and also need to monitor closely the dealer efficiency and take a call for replacement. Request a senior management intervention to see the dealer work shop which has no proper entry, nor place to sit, nor air to breath……

I have done regular service from manmohan motors royal enfield showroom on 12000 km run. But after 1000 km run my standard bullet 350 's chain set is damaged. So what is checked by showroom's mechanics during service this is not possible chain set is damaged in 1000 km run. I paid 2500 rs for service and 2528 rs for chain set in only one month i have bills too. I think they change my bike's chain set with older chain set. Also staff's behavior with me is very rood. I already give feedback but no one hear my voice.

Rovers motors
Karunagapally,

In these royal enfield authourized service center i was going there tell them to change my rusted seat of royal enfield std350 bullet at the time of my warranty period. They tell that there is no stock for changing seat for warraty vehicles. If i paid cash for seat they will change. At that time they have seat. They tell lie that there is no seat for warrantied vehicles

Sir,
I have purchased a royal enfield electra model bike from v. P motors, 108h/106 i, vengatesapuram, perambalur, perambalur dt, tamil nadu. Tiruchirappalli 621212 mobile: [protected] showroom on 08.03.2019 at ariyalur and get registered from rto office ariyalur. After registration i have taken my bike to my native of muthur near erode. While riding the bike it is not smooth, and the engine got over heat. There was frequently misfire of petrol while riding. At once i contacted the showroom who advised to inform the customer care. From the guidance of the customer care a mechanic from senthil murugan auto agencies of erode attended the bike. He tried his best to identify the problem, and informed that the coil and electric circuit is not functioning well. He advised to take the bike to the nearest showroom.

At last i came to know that there is some defect while manufacturing, here by i need to replace the bike along with registration charges at once.

Kindly do the needful at the earliest.
Thanking you
With regards,

V. C. Shunmugam

I have placed an order for a shirt through the official royal enfield online store and its more than a month and is not yet delivered. The order no is #39243 and was placed in january 25th. I have mailed regarding this to [protected]@royalenfield.com but, absolutely no reply from their side. I've been doing online shopping for more than 5 years now and never have i experienced a situation like this. Pathetic customer service by royal enfield