Royal Enfield Complaints & Reviews

I have bought this bike last year and it is giving odd engine noise and heating problem, i have gone to service centre more than 5 times but they are unable to sort out the problem, the engine is making cranky noises and burning kind smell is coming when the bike is heated up, very disappointed,
Thus company gives a warranty of engine for 2 years but after buying this bike engine started making noise within a month.

I purchased my royal enfield thunderbird -350 from marikar motors trivandrum during may 2018.
Kl 01 cc 330.
Within 7 months paint from oil filter starts disappearing. During free service on 3rd feb 2019, i told marikar motors about the complaint. Then they told spare parts not available. They promised to call back me. After one month i registered a complaint with [protected]@royalenfield.com on 05 march 2019. Complaint id — ccshoc[protected]. One call came, enquired details promised to settle the issue and then they closed the complaint themselves. Complaint closure sms came to my mobile. Again i registered another complaint. Again they closed the complaint themselves. It is a waste of time to register complaint with [protected]@royalenfield.com.
Very poor service given by m/s. Marikar motors, trivandrum. They will do nothing. Latest complaint given on 03 april 2019. Complaint id - ccshoc1920246. All the complaints were registered on same loop of trial mails again & again. At least royal enfiled support should have read the trial mails before registering new complaint again & again.
Very bad experience with royal enfield.

I purchased royal enfield classic 350 on 30/october/2018 from jaycee motors amritsar. And till 08/april/2019 i didn't get my original rc from the showroom. They said rto taxes are increases that's why delayed in the rc. I am paying emi of my bike without using it because provisional rc validity is only for 1 month. Every time i called they replied 2 months, 1 month, 15 days, 7 days more required to get the rc.

There is a worst company because my bike as struked when i'm driving and again it turns 20times more i'm complaining to showroom service they serviced 4times as same problem but didn't ready they change some volve something but the complaint come again and again this is worst showroom and worst service that showroom at krishnagiri, tamilnadu, 635001

I have purchased royal enfield thunderbird 350x in september end. After 1st service i have problem in engine noise. I am hearing metal noise once engine got heat i hearing heavy noise. Now i have crossed 7000 km. But from service center they trying to convince me this is the engine sound. They have sent a mail certified that the engine sound is normal.
They was measuring noise by decimal meters. Meter will shows the noise lavel only. It will naver define type of sounds. But they working based on decimal metres.

Dear team,
I gave my bike to kings autoriders one of your royal enfield dealder in pune for service. But after service my rear disk break is making a very bad noise. I complaint to the service center 5 time. Each time they called me and after some time told its done. But till today i am suffering from the problem. And now they are not helping me.

I gave my bike for servicing on friday morning arount 12-1 pm and i was informed that i would get it done by the same day evening or max next day morning i. E. Saturday morning. When i reached service centre saturday afternoon to take my bike, i was informed that service centre was closed for two days and i could get the bike only on monday morning. #!!! Why did they not informed me about these holidays at the time of taking bike for servicing? Three days for bike servicing! This is pathetic service. One of the worst service centre i’ve ever seen. Who has given franchise to these #!?

I have serviced my bike at royal enfield service centre nagaon, Bajrang motors but there service manager is disgustingly bad as he didnot provide me spare parts which is under warranty as my bike is 11 months old and only 10000 kms run.My bike carborator has become bad and it is under warranty. Neither of your support staff or customer service operator helped me regarding this. Its totally worthless buying a Royal enfield. Totally disappointed.

Sir
I have booked a bullet on directly[protected]. But i have not yet been a vehicle delivery. When your dealership came into the jeeps' enfield, they responded very badly. They ask you to tell anyone or book them directly. That's why the dealer says he's staying in the vehicle. And now i have passed the loan and it's a month now. I have to pay emi now without getting a vehicle. We would like to take this momentum immediately.

Sir
I have booked a bullet on directly[protected]. But i have not yet been a vehicle delivery. When your dealership came into the jeeps' enfield, they responded very badly. They ask you to tell anyone or book them directly. That's why the dealer says he's staying in the vehicle. And now i have passed the loan and it's a month now. I have to pay emi now without getting a vehicle. We would like to take this momentum immediately. Otherwise i will report it on social media and complain to the consumer court. And it will also be news in newspapers.

Have taken the delivery of bike on 01st april, 2019 and on 04th april 2019 i am already facing issues with the bike particularly with battery. What kind of quality assurance do you give at the time of purchase? Its quite ridiculous and annoying with what you operate and proclaim your services and bike as world class.
Waited for more than hour each time it broke down due battery issues in the midnight @12am. Kindly refund the money whatbi have paid you at the time of purchase or replace my bike with a new one as i can't trust it anymore. I surely post the issue on your official twitter handle and facebook page and urge people not buy re bikes henceforth.
You can reach me on [protected].

My himalayan bike had very bad engin noice .When bike engin become hited a bad noice will occure and suddenly bike will off. The sound is very bad and my bike is only run 2000 km then this much complent is occure i am very dissappointed with your bike and wast of money .company want to clear my problems .The bike is very bad and compant chited me . Very bad bike i am very dissappointed .My bike engin is very bad

Royal enfield staff as given all of comment was wrong and plus royal enfield service center is not helping out but they are just taking money

It very bad experience in my life my royal enfield

When i visit to service center i am not feel good about there servie

This is the second time i am facing the same issue right after servicing. I need immediate action on this.

I need compensation for this and the issues that i am facing continuously

Dear sir,
I have bought royal enfield 350 signals (Dessert brown) on 28/03/2019 for which whole payment is cleared on 27/03/2019 in ananya auto, prabhat square bhopal, m. P. For which till today no invoice has been received from the dealer.

Whenever i ask them they provide silly reason and tell us to do everything on delivery challan.

Very rude and arrogant and unethical practices

I got my bike services in indore and they charged me for changing the battery when the problem is not from battery. Just within 12 hours of servicing i started facing the same issue with the bike

This is the second time i am facing the same issue right after servicing. I need immediate action on this.

I need compensation for this and the issues that i am facing continuously.

I bought an enfield signals december 10 2019 now after 3months and 5000km its rear tyre spokes broke down and of them and the tyre went crazy. Literally lucky to be alive. I had to keep the bike for 2days roadside because if the poor roadside assistance. Atlast after getting the bike to service station they are demanding money for the same and are saying these cant be given under warranty. Then what is the value of the money i paid to buy this bike. Its been 5days and i still havnt gotten a return call about the bike and even when i contacted them they are just saying that they will call back and for once they have never had. Very poor quality product and customer service. This happened at ssmotors, thottada, kannur, kerala. I bought the bike from kannothumchal kannur enfield showroom.
Hope i would get some results for filing this complaint.

आदरणीय महोदय,
मै राहुल पाटील आपसे यह जानकरी साझा करता हू के उपरोक्त दीया गया मेरा वाहन थंडर बर्ड 250 आर. रेड-es/डीबी यह दिनांक 14 फेब.2019 के दिन उपरोक्त डीलर के सर्विस सेंटर मे मरम्मत के लीये दी गाई थी, जिंन्मे नीचे दि गई कूछ समस्याये मेरे वाहन मे थी.
1. सेल्फ कभी कभी काम करता था तो कभी नही.
2. इंजिन से क्लांक जैसी आवाज आती थी.
3. इंजिन से कुछ बुंदे रात मे गीर जाती थी.
Paragon traders, royal enfields service center के कर्मचारी श्री.आशीष कलमकर इन्होने गाडी सर्विस सेंटर रखने को कहा तथा दुसरे दिन फोन पर उन्होणे इंजिन का काम होणे की बात काही तथा सेल्फ स्टार्ट किट पुरी तरहसे खराब हो गई कहकर उसे बदलणे को कहा, तथा मै मन भी गया. 27/2/2019 को पुरे 13 दिन बाद उन्होणे गाडी की मररमत हो गई कहकर गाडी ले जाने को कहा तथा सर्विस सेंटर ने बिल 23440.00 /- इतना निकाला और मैने वह बिल्ल भर दिया.
गाडी सर्विस सेंटर से निकालते समय ही सेल्फ काम न के बराबर कर रहा था मैने वजह पूछि तो आशीष तथा वहा के कर्मचारी ने कहा की गाडी खडी होणे के वजह से यह प्रॉब्लेम है गाडी चलते रहणे के बाद यह समस्या दूर हो जायेगी, पर गाडी दो दिन चलाने के बाद भी यह समस्या दूर नही हुयी बल्की गाडी मे और नई समस्याये आई जो की नीचे डी गई है
1इंजिन का आवाज एक अलग तरह से और भी बदतर आणे लगा.
2. सेल्फ अब भी काम नही कर रहा है
3. Indicator जो पहले चालू थे पुरी तरह से काम करना बंद किये थे जो फिर वर्धा के सर्विस सेंटर से चालू करणे पडे तथा वर्धा केरविके सेंटर के कर्मचारीयोने सेल्फ के न चालू होणे की वजह सेल्फ स्टार्टर बटन बता दी.
4. हॅंडल की पकड बहोत टाईट हो गई जिससे मुझे गाडी चलाने मे समस्या आ रही थी.
5. गाडी पहले से ज्यादा चलाणे मे तकलीफ दायक हो गई.
28/3/2019 को यह गाडी मैने सर्विस सेंटर मे वापस कर दी तथा उन्होणे उस गाडी को ठीक करणे वाला कर्मचारी न होणे की वजह से सोमवार 01/04/2019 को आणे को कहा.
मुझे लगता है की यह सर्विस सेंटर गलत मार्गदर्शन कर सिर्फ अपना ज्यादा से ज्यादा मुनाफा प्राप्त करणे हेतु बिना कोई काम किये मुझसे ज्यादा पैसा प्राप्त कर मुझे मूर्ख बनाया तथा फसाया गया है, ऐसा मुझे इन उपर दी गई परिस्थितीयो से लगता है. कृपया आपसे जो सही हो सकता है वैसा कर न्याय दे.
आपका भवदिय.
राहुल पाटील

I am a regular costumer of royal enfield and owns two bikes of legendary products royal enfield. As royal enfield claims that their agencies are well behaved and mannered but surprisingly it’s not so. Royal enfield ‘’cashmir sales ‘’pathankot is one of them. I went there no body attended and they did not even bothered to offer a glass of water. Disgusting. Surinder khadyal [protected]

Hi,

I have purchased my classic 350 in may 2017. I have successfully done 2 free services another 2 free services are remaining. Mean time i went to us onsite for an year. Now i tried to give for my 3rd service as the bike ran only 5800km. But bangalore btm layout guys refused to take the bike and asking me to give the bike out side service. Also when i request to consider 4th free service also not taking again suggesting to give outside service. Is this the way loot people. I know if you referring time then why you gave 6000km for 3rd service. This is completely ridicules and i need help from this forum to do my 3rd service from re service center. We had a huge reparation with re, by seeing all these behaviors thinking why we purchased royal enfield.

So please do the service for my bike

I did not get proper service from your dealer from phaltan (Dist. Satara state maharashtra) i had given my royal enfield 350 classic for regular servicing but i did not get proper service and also labor charges and working charges are high.
I had faced problem of handle oil lick since from servicing due to fault of your service provider did not fix oil seal properly when i reach to him he took all labor charges from me with out my fault
Due to above instant my bike servicing is pending so plz help me in this problem