Royal Enfield Complaints & Reviews

Based on the last few services (Paid) i am sharing my experiences for my vehicle which was done by royal enfield authorized service centers.

When people don't know how to add seat cover properly, how do they call as service engineers, service managers, bla, bla, bla,... Here is the thing!

I approached one of the service center which was located in sanath nagar (Royal enfield service center), at that time they didn't tell me anything about changing or replacing service parts, they were telling vehicle condition was good, no need of changing anything except top-up of engine oil. They done with add up of that engine oil, and basic fittings of vehicle, and handovered vehicle. After one week of servicing, vehicle started making noises from back side of vehicle (From chain sprocket) side, i called these used-to-be authorized professionals, and explained about this noise, and other issues, they said bring vehicle to service center and we will look into the problem! Yeah i did the same by bringing vehicle to their service center, the reason they was telling for that noise was hilarious! That's the worst moment i heard from these service engineers! They said, the noise used-to-be very common for vehicle which are 3 or above years old. What non-sense is this, i seriously don't know! We spend thousands of rupees just because not to hear those noises only right! If it's just changing of engine oil, changing chain lubes, we also can do by ourselves! This is not a rocket science! Just to change these things you guys call it as service professionals / engineers / managers! Bull #!!!

Exactly after one month of servicing my vehicle from sanath nagar (Hyderabad) service center, i went to service vehicle to the great royal engineers (Used-to-be authorized & genuine service center) located in uppal (Besides nagole metro). Here is the embarrassing situation i faced! The service engineer said to replace lots of things like : sir, chain sprocket got damaged (Has to change), handle bearings (Has to change), engine oil have to change, etc... Yeah i said ok boss, do whatever you can to make vehicle smooth running! I don't know whether they did changed all these things are not! My vehicle was good before service, but after serviced the vehicle situation was horrible! I am not at all feeling i am riding royal enfiled! Even though recently i changed a new battery, again they charged the battery, and they charged my account with extra money, i asked these people why you guys charged vehicle battery again even though it's new one, they said, sir it's common practice to charge all vehicle batteries whoever comes to servicing their vehicle! What is this #, only these great service experts will know about it! Just because of this #, vehicle got stopping in middle of roads at signals automatically, and self start would not work at that time, i have to move vehicle, and start with kick rod! Moreover, the vehicle is making more noise after servicing!

I called these royal engineers, and told them, sir what kind of service you done to vehicle, they said again the same #ty reason, bring back vehicle to service center, we will look into it!

What the hell in this world you guys are thinking about us! Do you guys thinking we don't have any other works by always roaming around your service centers by #ty reasons! If you guys are unable to service vehicles, just stop bluffing customers! Why to waste thousands of hard earned money, and pouring all that money into your pockets!

At the end i realized, instead of going to these great used-to-be authorized service centers, better to go to road side mechanics where at least you can get good service for your vehicle!

If this # continues, royal enfield is going to screwed up soon! Just telling and boasting yourselves as legends is foolish! Please look after sales too! Because sale can happen one time in life, people will come to you again and again for their vehicle services! If you don't do this # properly just close all #ty and used-to-be authorized and genuine service centers, let third party people handle it!

This is my experience! I am sure, there are thousands of people feeling the same, but they might be stopping to express their experiences!

Hi my name is raghavendra im from bangalore im a proud owner of a royal enfield himalayan and royal enfield thunderbird and was a owner of royal enfield classic im a customer of acclerate motors, r r nagar, bangalore i was insulted in watsapp group created by accelerate motors as per royal enfield advice. This guys removed me from the group claiming im spreading negetive about them. They dont have proper evidence and i dont earn anything by spreading negetive about them. Mr. Pavan from acclerate motors is angry because we have our own riding group he himself is a part of some other group. So for this reason he as claimed a false statement against me this guys doesnt know i can file a complaint against this based on section 66a for insulting me in social media but i dont wanna do that since im a big fan of re i hope re reponds to this

Hi,
I would like to complaint about the incomplete service offers to me by the service center in vasai, bike number,
Mh48 am 8236
The advisor was more interested in selling the amc services rather helping the customers, had very fake attitude,
Incomplete service as my tank is rusted, the tank was flushed out but the petrol nob was not cleaned and were ever there is rust they haven’t even tried to spray the anti rust and after the service was completed the bike was washed but not rubbed before the delivery, i had to ask them to rub it.
Very disappointing for a brand like this is offering such bad service to the customers.

Hmne apna bike 07/02/2019 lo diya tha qki tank se fuel lick krr rha that. Aur aaj 09march ho gya. Abtk mujhe meri bike nhi mili. Pareshaan krke rkh diya. Jab v bolu bike kab milega? Bolta sir 2 din aur 2 din aur. Na koi staff sunnta h aur na manager. Seriously tanng aaa chuka hi abb. 1 month se meri bike wahaan lgi h. Koi dekhne sunne wala nhi h.
Jld se jald mera solution krwaiye nhi toh mai case thok dunga.

Dear sir,
My vehicle purchase from kpm motors rk circle udaipur rajasthan and regularly visiting for service asper schedule. My 4th service done at 9000km that time break shoe replaced. Approx oct 2018 nd at 15000km my vehicle was accidental from front side and given for repair that time it was checked that rear sprocket drive teeth are broken and to be replace in cash not in warranty. Sprocket teeth are broken not wear out and it is informed by technician of your company i was not aware of broken teeth. This is the manufacturing fault of the company and if it is not a manufacturing fault, then give me the reason how the sprocket teeth is broken. Now i request to replace in warranty sprocket and break shoe also telling to replace where as break shoe replaced at 9000km and schedule is 12000km kindly look in to the matter for customer satisfaction thanks and hoping to action on this vehicle is at work shop no taken awaiting your decision as this id is mention in workshop and manager number is [protected]..
Regards
Manish salvi
[protected]

My new bike thunderbird 350 x
Facing problem... After riding 5-7 kms it use to get stop... If i open the oil tank cap... It will start again...
Again again facing the same problem... After 2 servicing from ahowroom not getting any solution.
If i open the oil cap the gas use to come out...
While get stop my bike... It does not get start until i open the oil tank cap.
During a journey facing a serious problem

Dear sir,

I recently purchased 2 bikes of royale infield 350x in the name of mrs. Basiran dayer and mrs, lovey gambhir …. From soni automobiles bhilwara owner. Mr. Sanwar mal soni …has delivered. Me the bikes ……i was discussed with owner for 2019 model and he delivered me 2018 model with cheat me ….. I shocked when aware,,, i found my bikes is 2018…... I have purchased. Both bikes in cash,,, but i’m not satisfied with owner and whole staff they treat me very rouldy ……and after some of i have found an problem in my bikes horn …i was goto the showroom the owner treats with me very roudly and told me leave the bike for 2 days they can open whole the bikes wiring and check the isseue,, if horn could not play sound
And if any thing happens wrong or accident with me …. Royale infield is libel for this,, i humble request you i cannot open my new bike …. Its not a satisfactory reply for me,,,, after that i will go there for take my invoice the owner miss behaves with me
And cannot give me satisfactory reply sir plz help me

Plz reply as soon as possible and take action against

If i cnnot got satisfactory reply or cannot take action against my email, immediate,,, i was go on consumer court

Thanks and regards
Mr. Nirbhav gambhir -[protected]
Mr. Arif dyer - [protected]

(Bhilwara) raj.

Hi team,

I need to draw you attention towards a miserable service given to me for my third service at synergy royal enfield service center, sakinaka, mumbai - 400072.

I own a royal enfield standard 500cc bought on september 13th, 2018. The problems are from the date of delivery.

I was delivered a bullet with partially charged battery where on the second day i had to visit the showroom again to charge the battery.
Reason they gave me was - "sir aap ghaay kar rahe the isliye humne aisa kia". I was called by a sales representative on the date of delivery asking me to come down at the showroom for delivery by 3 in the afternoon. I went by 4 and was waiting for the bike until 8 in the night and what happened is i was delivered with a partially charged battery bike.

I am surprised by royalt enfield services.

Here is wat happened, due to which i am writing this email to you.

I had dropped off my bullet for third service on tuesday 5th around 4 in the evening. The staff informed me that the service center is going to shut down in few hours. I asked them to keep the bike there and asked to give it by the next day. Note: i had an appointment too booked for the third service. The staff did mention that he will ring me if there's a need to which i agreed.

When i visited the service center on wednesday at 4 in the evening (The time the staff member asked me to come) the bike is kept at the same place where i left the previous day. When they were questioned none of them had an answer for it. The vehicle was given for an entire day, so that the work can be done properly and with ease. However i had to walk off with my bike on that day with a disappointment. The staff did ask me to stay back and fix the problem within 2 hours.

So here is my question:- how are you gonna fix the problem in just 2 hours when the bike is standing the entire time at the workshop.

The vehicle was diagnosed and then i was given my costing. It's only been 6-7months after the purchase i had many issues with the bike.

Firstly i had my stock silencer leaning down more than the regular parallel position. I did visit them and they fixed it saying it won't happen again. Where in it did loosen up when i'm on a daily commute.
I had to literally stop and tighten the nuts and then proceed at a lower speed.
Hence i decided to change the silencer and the problem is fixed.

Second i was scammed by one of the staff member, who gave me a front guard which is not in shape and looks different from both the sides. Later when i realized that it's the wrong one i informed them and they did ask me to come after 10 days as their senior staff member is on a holiday. So that's still pending!

Third my gasket is giving me a problem, oil is leaking out. I hope this should be done for free under warranty as its been only 6-7 months after the purchase.
Should i be charged for it?
That's a no - i shouldn't be charged for it.

I had to literally just handover my enfield my bike to a local mechanic who is a ex - employee of the synergy service center. Am i supposed to do this?

Royal enfield it was my dream from childhood to own it. Didn't expect this kinda service from you'll.

I'm sorry if i was harsh with my words. I hope you can connect me and understand my feelings how it feels when u have been fooled many a times. I have no trust with you guys anymore.

I have no idea what you guys going to do to fix this issues.
Please do not fool people or give false promises.

With a disappointment,
Manu acharya
[protected]

I never ever thought i will have to write this sort of a mail to royal enfield

This is regarding my issues with the himalayan. So far i had been to this service center a lot of times and i've got no proper satisfactory results. Issue here is there was this one part of my bike which i told them to claim warranty for it's been almost 4 month's have recieved no call's or any message from their respected desk now today willingly when i went to their service centre to my surprise i was told my part was arrived at thier store but because i wasn't present there they have used my clamed warranty part on some other individuals bike which i find this is totally bs. The point here is i had recieved no call's or messages from them for total of 4 months so how the hell am i going to get to know if my part was arrived or not now they're saying they can't replace my part anymore becos your bike no longer comes under warranty they clearly want to dupe money from me, totally fed up with your poor service towards customer's the service advisor on other hand was trying to escalate the topic stating i never asked them to replace my rear mudguard eventually after arguing for a bit he agreed there was one spare part request which was placed earlier now we know how your so called reputed company employes speak blatant lie!

Thirdly i am freaking pissed about the way my himalayan has been performing ever since i bought it.

Engine no:d4a5c1gl009113

Chassis no:me3d4a5c1gl008745

Reg number:- ga 08 ak 1576

Service centre:- royal enfield
Shop no 108, plot number 1 & 2 shivaji circle, apmc rd, nehru nagar, belgaum, karnataka 590006
[protected]
https://maps.app.goo.gl/sbreB
Please read the reviews on gmaps you will get to know how terrible thier customer service is.

It has gone to the workshop for so many problems so many times that i have lost count even the service centre are not helpful at all and one of the worst service centre i've ever been to

Within a month or so of buying it, it's magnetic coil burned off! Then after a couple of months i was facing an issue with my clutch assembly still the problem is not solved all this between 3/6 months or maybe less i'm not at all satisfied with the quality of your product the issue's i'm facing are down below

1- heavy engine grinding noise and tappet noise

2- hard gear shift

3- front portion of handlebar and headlight assembly is very loose makes weird noise on bumpy roads

4- re service is pathetic and the worst i have experienced
A. Poor technical service. The same problems repeats a few days after service for e. G. Engine noise, gear change issue and so on...
B. Poor customer treatment

5- front t-stem is slightly tight

6- rear disk brakes are not working

7- there were few part's which had to be replaced under warranty such part's were never replaced in my bike and i was never called for the recall

8- drastic drop in pickup and power

9- rear mudguard is broken because of the potholes in road's

*i'm writing you this email with one last hope thinking the issues might get resolved.*

Ty

I purchased a new bullet from lamba sales tilak nagar on 30th of jan 2019. After first service, my bike started making a noise of crank and engine notice was increased. Then i checked the oil level, it was just just 20 percent visible from the oil level indicator. I added 1 liter oil then the engine sound is gone but crank noise is still not going. I don't have any trust on that service center now. It is located at tilak nagar. Now i am about to complete 3000 km. Please suggest me some good service center address so that i can get the problem resolved. I also wanted to know that weather this repair comes in warrantee and who will bear the cost of service center fault. I don't want to go to any local mechanic.

Please reply urgently.
Thanks,

Dear Sir I purchased bullet standard 350 from sant motors Ludhiana.The date of purchased is 23 February 2018. I am going many time in agency and give the complaint about paint problem. I send all picture of paint problem like patrol tank, head, side box etc.on WhatsApp number in December. I go there many time but response is zero.i talk at customer care number but response is zero.so please give me solution rather than I go to consumer court [protected]

I am having problem in my himalayan speedometer which is functioning abnormally.. Sometimes it shows the vehicle running at 160kms/hr nd sometimes 0km/hr.. Nd this keeps up between these two limits.. I tried contacting the dealer gm associates for the warantty replacement of the mentioned part as my vehicle is not even a year old but i guess that they have not even registered my complaint... Is this the way royal enfield treat their customers.. I have heard that royal enfield is very carefull about the himalayan clients... So hoping for a good response... Thank u

This is mandeep on the 13 december 2018 i am booked the 350 standard at sharma automobiles una himachal pradesh at that time the owner of showroom mr rohit told that we will deliver your bike within the month but they failed to deliver me bike after 1 and half month so they told to me take the delivery of your bike from nangal motors in punjab and we will refund your booking ammount same has been taken from the showroom but from last two months the people still not refund the booking ammount we called them to daily basis but they put our numbers in block list we went physically to their showroom than they told us we will refund it within 2-3 days still they are not refunded the booking ammount.

First day issue with classic 350. Engine starting trouble and miss fire on highways. As per dealer comment problem resolve after 1 service but same problem still pending. I faced issue date of purchase and only 10 days ago purchase.
We recived bike after run 20 km.
Please help for supporting with resolved issue.

Thanks
Sanjeev ahlawat
[protected]
Delhi, new delhi.

Bought a new thunderbird 350 x and from the first day i got the problem
- shock absorber oil started leaking
- the vehicle was not starting
- petrol tank was getting pressurized and lid use to thrown away when the lid was opened
- engine powder coating getting peeled off
- no customer service even after registering a complaint in customer care

March1 6-8pm, i came 2 know that my 1.25 month old himalayan got a flat tyre (Rear) & called rsa for helping me out, as its night they said will send a engineer on saturday morning, (Early morning as request). He took the tyre 2 local shop & fixed it. Today march5, got another puncture same tyre. I called rsa again to look into. Engineer came with a new tube for emergency. We (I & him) found out that there was spanner in between the tube and tyre. Which damaged the tube and i got to be changed. I went with the engineer decision to change the tube. Paid him rs.728 tube cost.

But later i realised if the tyre got busted while i'm riding it then i would have met with major accident and end up in hospital either dead or alive (With or without fractured arm or limb).

Spoke with rsa support supervisor leela (Dont know full name), a case is created for investigation. Case no: ti00043574

Luckily the tube got punctured. I came to know earlier. And most importantly i am save.

I request rsa to ask engineers to be alert and have a sharp eye even for small puncture.

And guys be careful and keep a sharp eye while they fix your vechile. Cause its you who may get impact of their small mistakes

Sir,
Myself vishnu vijayan from alappuzha, kerala bought a royal enfield classic 350 - gun metal grey from your roverz motors kayamkulam dealer. I bought the vehicle just six months ago with lot of expectation but i dissappointed very badly because of my classic 350 is not in running condition now, it lost its back brake (Disc) due to one of the tube had broken inside the disc brake system. I shown the bike in the respective showroom january last, now it become more than 40 days, they didnt call me or intimate when it will be replaced, even thoug i called the dealer more than 4 times but i didnt get any positive reply from them, i humply requesting you to please do the needful for me...

Thank you
Vishnu vijayan
Vipin nivas
Vallikunnam po, karazhma, alappuizha
Ph;[protected]

Myself rajinder singh and i had bought m/c on 24th feb 2019 from m/s jaycee motor corps amritsar through canteen stores department. After csd ls order, i had paid rs 17129/- for insurance and registration certificate. After payment, when i asked about payment receipt, they had provided me rs 15870/- (Rs 6982 for rc & rs 8888/- for insurance) receipts only. When i asked about balance money receipt, they told me that is a handling charges. I had already paid full payment, then what kinds of handling charges. I have to requested you, pls returned my balance money. I have earned to it very difficult.

With regards
Rajinder singh
[protected]@gmail.com

I did my enfield paid service today, however i was informed that the clutch was in a bad shape and the housing needs yo be replaced. Later i saw the old housing and it was good without any trouble. I drove only 14000 km. I am cheated for 3500 rupees.

They responded that "i called and told you". However, i am not a clutch expert. If it was needed to replace it should have been. But i dont see the old clutch housing having any damage. I will file a petition with the bangalore consumer forum for such rampant cheating.

Mp09qx5550 on 24th feb 19. Servicing was not up to the standard., one bolt left unscrewed remained blank the point. They replaced clutch oil but in transparent glass it is touching bottom. Without checking took permission to replace engine oil. After asking the manager behave was rude. When i reached home from next day it is not getting start. I am an army person and loosing faith in enfield.
If there is something left in royal enfield look into matter.