Royal Enfield Complaints & Reviews

Bought a new thunderbird 350 x and from the first day i got the problem
- shock absorber oil started leaking
- the vehicle was not starting
- petrol tank was getting pressurized and lid use to thrown away when the lid was opened
- engine powder coating getting peeled off
- no customer service even after registering a complaint in customer care

March1 6-8pm, i came 2 know that my 1.25 month old himalayan got a flat tyre (Rear) & called rsa for helping me out, as its night they said will send a engineer on saturday morning, (Early morning as request). He took the tyre 2 local shop & fixed it. Today march5, got another puncture same tyre. I called rsa again to look into. Engineer came with a new tube for emergency. We (I & him) found out that there was spanner in between the tube and tyre. Which damaged the tube and i got to be changed. I went with the engineer decision to change the tube. Paid him rs.728 tube cost.

But later i realised if the tyre got busted while i'm riding it then i would have met with major accident and end up in hospital either dead or alive (With or without fractured arm or limb).

Spoke with rsa support supervisor leela (Dont know full name), a case is created for investigation. Case no: ti00043574

Luckily the tube got punctured. I came to know earlier. And most importantly i am save.

I request rsa to ask engineers to be alert and have a sharp eye even for small puncture.

And guys be careful and keep a sharp eye while they fix your vechile. Cause its you who may get impact of their small mistakes

Sir,
Myself vishnu vijayan from alappuzha, kerala bought a royal enfield classic 350 - gun metal grey from your roverz motors kayamkulam dealer. I bought the vehicle just six months ago with lot of expectation but i dissappointed very badly because of my classic 350 is not in running condition now, it lost its back brake (Disc) due to one of the tube had broken inside the disc brake system. I shown the bike in the respective showroom january last, now it become more than 40 days, they didnt call me or intimate when it will be replaced, even thoug i called the dealer more than 4 times but i didnt get any positive reply from them, i humply requesting you to please do the needful for me...

Thank you
Vishnu vijayan
Vipin nivas
Vallikunnam po, karazhma, alappuizha
Ph;[protected]

Myself rajinder singh and i had bought m/c on 24th feb 2019 from m/s jaycee motor corps amritsar through canteen stores department. After csd ls order, i had paid rs 17129/- for insurance and registration certificate. After payment, when i asked about payment receipt, they had provided me rs 15870/- (Rs 6982 for rc & rs 8888/- for insurance) receipts only. When i asked about balance money receipt, they told me that is a handling charges. I had already paid full payment, then what kinds of handling charges. I have to requested you, pls returned my balance money. I have earned to it very difficult.

With regards
Rajinder singh
[protected]@gmail.com

I did my enfield paid service today, however i was informed that the clutch was in a bad shape and the housing needs yo be replaced. Later i saw the old housing and it was good without any trouble. I drove only 14000 km. I am cheated for 3500 rupees.

They responded that "i called and told you". However, i am not a clutch expert. If it was needed to replace it should have been. But i dont see the old clutch housing having any damage. I will file a petition with the bangalore consumer forum for such rampant cheating.

Mp09qx5550 on 24th feb 19. Servicing was not up to the standard., one bolt left unscrewed remained blank the point. They replaced clutch oil but in transparent glass it is touching bottom. Without checking took permission to replace engine oil. After asking the manager behave was rude. When i reached home from next day it is not getting start. I am an army person and loosing faith in enfield.
If there is something left in royal enfield look into matter.

Dear royal enfield

Iam mohammed azhar ahmed one of your valuable customer.

Iam writing a mail regarding the issue happened with me in the uppal royal enfield service center. Near rta office nagole road uppal.

Iam not able to find the vehicle from more than one hour. Vehicle details are as follow

Royal enfield 350 reddict red. Tr number 5600.

I have given a vehicle for my 3rd service in the morning 9:00am today. (23rd feb2019). Still the time is 2:32pm but still my vehicle is not found by the service manger. Plz take an immediate action. If not i will log a complaint in the police station.

Thanks regards
Azhar ahmed
[protected]

Dear royal engineers

This is not the correct reply which you have provided me in the below mail. I need the clarification why my vehicle is missed...?? And why your service provider & manager and your management not able to give me a clarification on site on the same day...??

Why there is no proper entry in the registers if any one takes the vehicles out side the security gate...??

Iam not talking about any technical issues in my vehicle which is not solved by your team. I have already mentioned the issue which was happened with me on 23rd feb and also i have been asking the same thing more than 20 times on the same day.

That - where is my vehicle...?? Where is my vehicle...?? From 1:45pm to 3:00pm...??

Why your people will use customer vehicles for their personal work...??

Why you people have not able to provide me a valid reason...??

And also note:- from the date of my service it is almost 4 days completed but iam still not satisfied with the service - because daily iam facing a new problems - like gears are not properly working (It is very noisy). Self is not working.in the engine there is some sound and also in the chain. - experienced a bad thing from your end.

I have many questions in my mind which was not answerable by your team - still need a clarification on that.

Please provide as soon as possible.

And also note that the money - you have charged is not issue here - you can also understand what was mine situation on that time.

Please provide me the clarification & also attach the invoice - i will make the payment 1, 500rs.

Thanks regards
Your valuable customer
Azhar ahmed
[protected]

Sir i own an ace classic 350 royal enfield (White) bike which comes without rear disc.
Recently, i went in the showroom from where i purchased it to repair the silencer but what they did is, they replaced the silencer from a bike which comes with rear disc.

Therefore now the silencer is hitting in the rear brake's rod.

I lodged my complaint on 23rd of february and they said they'll be solving it within 24 hours but it has been 4 days and they still haven't solved it.
Kindly take action regarding this.

Showroom's address-
Heighten automotive pvt ltd
14/5, mathura road, joint, mewala maharajpur, sector-31, faridabad, haryana-121003

Dear sir,

I would like to highlight the concern regarding cheating with a customer at royal enfield workshops in pune. I recently gave my royal enfield classic 350 for servicing and some major parts replacements (Like chainspocet replacement, swing arm replacement and front wheel bearing replacement etc).

But what happened with me, they charged full money for parts but the didn’t replace that (Chainspoket front wheel which is inside rh side cover). After 4/5 days when i realised that part is not changed, i visited the workshop and asked the manager regarding this. After some dispute, they agree to replace that part.

But during this incident their mechanic has done some wrong thing with my bike, that results in a major problem with rear drum after 1 month. What he has done, he placed the bearing of rear wheel wrongly which results in an imbalance of drum and now entire drum needs to replace because of there revenge taking attitude.

My vehicle has completed around 19800 km and issues with a drum at this reading are not digestible.

My humble request to you as a responsible authority of royal enfield please look into this and help me in this regards, because i am suffering due to there revenge taking attitude and this results into expense around 2600/- inr to this work and for this there workshop members are responsible.

I have some voice recordings and videos of there behaviour and there work with me.

Also find invoice number:spi[protected]

Please find the below details of the workshop and my vehicle,

Workshop name and address:

Siddh auto

Address: sr no. 334, krishna capital, opp. Suryadatta college, bavdhan, pune, maharashtra 411021

Phone:[protected]

—

Vehicle details:

Registration number:

Mh 49 ac 0975

Thanks and regards,

Ashish ambule

I own a royal enfield stormrider sand 350 signals. I recently fell in a gutter resulting in damages to the front mud guard and the petrol tank. It has been 24 days since i left the bike for service, still the bike is not repaired. The customer service manager claiming that there is some kind of delay in the shipping of the parts. Please do the necessary and resolve the problem asap
Showroom: aadith motors (Mysore)

I had completed three free services at rudra motors, chennai. At the time of delivery 11/07/2018, bike was very good, soon after my first service, bike riding quality was very bad. I don't think my bike was serviced properly. My list of complaints was not solved. I'm completely dissatisfied, i found new scratches on front mudguard after service & front shock absorber is not working

I had given my royal enfield classic 350 gun metal grey for servicing on 5th feb. Next day when i came for returning my bike the service manager of pinnacle royal enfeild, kizhakkeveettil building, ground floor survey no 20/447 a, nh 17 methala, kodungallur, kerala 680664, was saying that chassis was broken. Bike did not meet with any accident so there is no chance to get broken. It was either the mistake of manufacturing or mistake happened by the service center. Anyway bike was under guaranty period so the manger registered for the new chassis under guaranty. It was done by 6th feb, but till now i did not get any intimation from company side. Daily i was riding almost 60 km up and down, with out bike reaching office on time is very difficult. I am working as a teacher in a reputed entrance coaching centre kochi and i could not reach the classes on time due to this. I need a solution very soon

I am mentioning the chassis no-me3u3s5c1b635978

Bipinraj t u
Asst professor
Fiitjee kochi
Bipinraj. [protected]@fiitjee.com
[protected]

I gave my bike for service in Sri velavan motors located at thousand lights chennai. The service was horrible and the customers are not treated properly. Despite of complaining to front office manager and CRM the issues were not resolved. I have sent an email to service head three weeks back and no one as responded for that email. I have attached the email sent to CRM and service head in the attachment pane. I request you to help me in taking severe action on the franchise.

Sir i purchased royal enfield gunmatel model margao goa show room in the month of august 18. This problem was faced before 2nd servicing also so many times just escape. Motorcycle just about to fall.in 2nd servicing i informed to margao service centre technician themselves experienced. They said rear wheel scoop problem. They tighten. For some time it was ok but again i am experiencing the same skid problem. I purchased bullet to avoid skid problem compare with other vehicle.
It is requested to resolve this problem to avoid some mishapping.

Dear all,
It feel so bad to tell that royal enfield has one of the worst service in india. The customer satisfaction is nil. Most of the time i feel like they really don't care for there people. It's been since 6months i purchanced my thunderbird 350x. From the day of booking itself i feel so insecurd. All those service people's are money suckers once the payment is done then they are least bothered of your stuff. My personal experience is from sr motors nagarbhavi, bangalore. I just hate my showroom. Recently i had met with an accident and had given vehicle for repair the insurance approved in just 24hrs but its been more than 17days there is no proper response from the service centre. Either they answer my call or speak something useful.

I personally feel like this company have made a big name in the country where people are mad behind then so now they don't need anything.

Atlast royal enfield please try to understand your customers and be kind to them.

Worst sevice by pankaj. P [protected]
Sri venkateswara bike zone who neither picks up customer calls nor does he have the responsibility to ibform the status of service for the given bike.

Very laid back attitude and lathargic response really irritates the customer. One of the worst sevice center

Hieghts of it when reached out to service head sriram [protected] who provides even more unacceptable response statingg he has no clues as when the bike will be ready. If the service head cannot provide and eta you can imagine how his team would be. This kind of irresponsible people and his team only spoil the reputation of good brands.

I would like to really know if royal enfield is not bothered about their brand.

Hats of the entire team of sevice team how effective they work and response to the customers query

About unsatisfactory service done by abhyuday motors kushalnagar
M
Muthappa kp muthappa
To [protected]@royalenfield.com
2 days agodetails
Hi
This is to bring in to your notice that i brought a vehicle at gonikoppal abhyuday motors showroom vehicle number. While i was travelling i met with a accident and vehicle had damaged and i had given the vehicle to the gonikoppal service center in the month of dec on 31st. I spoke to the insurane company and the insurance was delayed. The insurance was approved on jan... But the vehicle is taken to the kushalnagar service center, i have waited for 2 long months but i have not receaved the vehicle yet its so frustrating that i have waited for such a long time listening to what ever they say... Initially they said that they have all the parts but later they said that they do not have the parts and they have ordered for parts... These people are so irresponsible because even after getting the spare parts they say that the order or the billing is not ready.. Inspite of me waiting for so long now they come back with the answer stating that the tank is not come and waiting for the tank... Am i being fooled here is this the customer service which i am getting is this type of pethetic service... I spoke to service manager harish and also sales manager aron last friday.. They told me that within 2 days they will deliver the vehicle its been so many days but they have not delivered the vehicle... I m shocked and surprise that if this is a local showroom or really a service center... I m so fraustrated n decided to write this mail to the head office hoping that i get a answer from the head office... If you are not able to deliver the vehicle let us know but don't fool us... I work for army n have a short time n vacation and i am being fooled.. Hopefully i get my vehicle asap... Waiting for a reply... And please ensure that we get good service...

,

I purchased a royal enfield bullet classic 350 cc on 16 march 2018 under invoice no spl439 from jm/s jayee cee motor's corporation unit 2 new amritsar. I visited time to time agency for services as per
Company norm. But last few days same problem in self start or engine. Then i contact to company but they refused for repairing bike under warranty. I asked it is under warranty and purchased it less than one year. But the answer given by your company representative is not supportive. I request to you please look into the matter and resolve it earliest. Speedy action will be highly appriciated.

From

Neelam jain
Mob. [protected]

I have made the booking for Interceptor 650 on Nov 15, at Rudra motors (Anna nagar) ie the very next day you launched the bike. I ordered custom version Bakers Express. I was told that the bike would be delivered in January first week. With out any hesitation I went a head with the booking. Believing this I even sold my old Bullet 500. After January they told Feb

Now that I was told that my bike would be delivered on march. In a group of 20 members 5 of them booked bike those where standard but in different showrooms. They are been delivered. What about mine ?? being a RE Enthusiast I am left with no bike and travelling to office by public transport. And those who booked after me even the custom model so called Ravish Red is also been delivered. I have all the proof and conversation had with support, Dealer and audio recordings.

Is this the way you would like to treat your customer. I am very much fed up.

If RE wants to make a public stunt and display billboards about this issuer i can do that. And even go legally with enough evidence.

Kindly look in to this matter seriously before its too late.

Hello,

I am owner of a royal enfield bullet standard 500cc 2017 model.

I needed few spare parts for my motorcycle mainly chain-sprocket kit. I went to barabanki, uttar pradesh dealership of royal enfield to buy my requirements. They denied me to give the required spare parts. There argument was they do not entertain counter-sales for the spare parts. A customer can only buy a spare part if he is getting a service from their unit, else they wont sell any of the spare parts.

Motor bike details:
Vehicle registration no. - up 62 bd 8182
Model - bullet standard bsiv 2017

I met mr. Anand (Concerned person at the time) and called mr. Gurashish singh (Owner of the dealership). They both denied me the required service.

Please suggest me where can i get the spare parts of royal enfield if not from the dealership itself.

Regards,

An unhappy customer
Akchhat jain
[protected]