Royal Enfield Complaints & Reviews

My order number 38126,
I have been charged a sum of rupess 3, 300
I have placed my order on january 20th 2019, I have not recieved any order details or tracking details, while ordering it showed it will be delivered within 10 working days, I have not received my order nor any order details, I have called the customer care more than 7 times, the gear support manager just SUNNY KAPOOR is helpless, they donot know how to resolve issue, the biggest mistake i have done is placing my order on Royal Enfield website, I keep on calling them daily but zero help, the customer support doesnt know how to resolve this issue, this is very ridiculous !
Please resolve this ASAP, dont make people lose trust on RENFIELD. I am already proceeding legally! People please dont get fooled around this website

My classic 500 and it has scratches everywhere on all buttons even there are some paint fades on tank and very noticable paint fade on air filter box and fuse box. They told me that it will go but, its still there after wash and eveything.
And now, they give me xl size helmet and it literally flying away from my head. And i m trying to call them then they first ignores your calls and after picking up they told me that we have already registered your helmet and they can't change it now.

I bought my royal enfield thundrbird x 350, from heighten motors faridabad, on 09/11/2018, but did not received any notification regarding the registration of my bike its been more then 2 months now and the situation is then and there while calling the executive saurav with contact no [protected] from last 20 days is been a mess, every time i call him he use to say it will be next week or next day its a totally unprofessional and irresponsible behavior from the re workers its not the way any company or dealer should behave with a any consumer its heights of patience now and have forced me to do this shame on you.

Shubham bhadauria
[protected]

Hi team,

I am very upset with the himalayan bike,

I bought my himalayan in the month of july (Sleet gray) from aadith motors, mysore. Initially i was very happy but after few days, i noticed some noise (Service center people said its a head sound and there was also some wired sound) in the engine. They said nothing to worry about it, it can be resolved. After the service they said issue has been resolved and now its fine but the issue is not yet resolved.

Its been 5 months and also 2 services has been completed but still the issue is not resolved yet. When ever i give for service, they says experts will come from company and resolve and they keep bike for more than a week in the service center itself and they return it back with no resolution. I am hearing the same thing from the day i noticed this issue and spoke to service center. I am very upset with the quality of the bike as well as service.

To royal enfield: being a reputed motorcycle company, please consider this issue and provide solution.

I bought the thunderbird x 15 days ago, and since last 10 days i am getting trouble with it. It is having a battery problem, the company said they replaced it, but still after 2 time replacement i am getting this problem. Also bike doesn’t get start each and every day, they said there is problem with the air but after thier service it all started again. Niether company is providing a good service nor the showroom. Sometimes bike’s engine stop working while riding. So there is possibility of accident. When i went to showroom to show them they just fooled me that they have resolve the problem and said that the serive will be charged. Though i have bought bike only 15 days ago, and it has travelled only 200 kms, and they are charging me for something which is companies defect and also not providing a good quality service. They have opened the bike’s engine so now i don’t want to have that bike. Because once the engine get opened the bike gets fully destroyed. I want company to replace that bike and give me new bike with no defects.
Owner:- nanhe singh rajput
Phone no. :- [protected]
Place :- vidisha (M. P.)

Team, i had given by bike for servicing in royal enfield itpl road service station. When the bike was given for servicing the amp meter light was working and when the service was done it wasn't. When informed the employee in service station started defending and later on it was replaced by another buld. Now within a week the buld is not working again.. I paid rupees 7 thousand for service and still i was disappointed.

Sir,
Kind attention to my complaint, I feel very guilty in use of my royal Enfield std 350 cc because of very poor running condition that is feeling missing in riding and no satisfied service against my complaint in service showroom.
When iam riding my bike with more fuel, i feel off the engine spontaneously. It is very shameful as bike get off .and difficult to start with kicker.im complaint many times at my service center
Bt no satisfied respond from Center.only saying it will ready soon .bt still complaint is feeling .

On 25 i came for a service at porur service station for my thunderbird 7149. The person first said on every fourth service we should change the fork oil and then i said ok. I preferred to change my handle bar to 350x. He said i can pick it up on 27 since 26 is a govt holiday so as i agreed. I came on sunday evening and collect the vehicle when i drove for a while a sound came by applying the front disc …… when i hit a pit another strong sound came ….. A bolt from clutch came in hand automatically... Later when i took a long ride and when reached 80 there was lot of sound occurring and in above 60 the vibrations take place when it used to happen on or above 100...… seeing all this the next day i took it back to the service center and informed them about the issue... They immediately rectified the bolt by applying a washer which does not seem according to the standards of re...

Usually i do my service at rudara service station anna nagar… the service is much better compared to this porur station. Felt that i should not come again to re service stations...

Thanks & regards,
John
[protected]

My enfield 500 bike registration no mh 04 jp 5820 speedometer digital kms reading are malfunctioning since 1st free service. However your thane service center, near mumbai, maharashtra is postponing to correct the malfunctioning of speedometer, without no reason, we request you to kindly advise your thane service center to either rectify or replace it as it is covered under warranty, anticipating your prompt action.

Dear sir/madam,

I got struck in on road due to breaking of accelerating wire while on running,
This is the second time happened to me. Why it is happening like this, its a very serious issue when the vehicle is running, it leads minor to major accidents. Who will bear the cost if something happening. What the people are doing while on service, is this the way of providing the service for the customers and persons of road assistance are charging 800 to 1000rs for repairing of vehicle. The cost of the acceleration wire is just 250 rs. You people have to provide free service while attempting the road assistance. Need the explanation and solution for this kind of issues

I bought my royal enfield bike on may 2017 and covered a distance of 9000kms. I found that the teeth are broken for rear sprocket. I do my bike service with all recommended procedures as per manual.
Why should they provide a low quality items for a bike which cost around 1.80 lakh... Low cost bikes even has better standard...

Even the kick start lever system is faulty, i am not sure how they can spoil the name of a legend company by providing sub_standard products.

I recommend others to not buy re, i was a core fan of re and bought it even if the cost was high. The service center is not good and they don't care about our complaints as they have many vehicles in queue for servicing. The response is too bad and they handle our bike carelessly.

Hi,
Below are the details of the booking:

Name: salil sapre
Order no: bkng[protected]
Booking date:[protected]
Model: continental gt 650, dr. Mayhem
Showroom: hridaan motors, pimpri chinchwad, pune

I was promised delivery of the bike by feb end. I visited the showroom regularly, asking them about the status of the delivery, each time i was promised feb end.

This time (1st feb) around during my visit to hridaan motors, the manager is telling me the delivery has been delayed till the month of may.

For two months the showroom was assuring me about the delivery date and suddenly it gets postponed by 3 months without any intimation.

Had great hopes from the people at royal enfield this time round. Thanks for the disappointment.

Regards,
Salil sapre
[protected]

Booked one helmet through there website and paid through internet banking, details
"[protected]@payu.in [protected]@payu.in via payumoney.com

Jan 15, 2019, 6:21 pm

To me
Dear jeemon,

Your transaction with www.royalenfield.com was successful

Transaction id:[protected]
Merchant website: www.royalenfield.com
Amount paid: 3200.00
Order date:[protected]:49:03
Customer phone number: [protected]

For any information pertaining to the status of your order, please visit www.royalenfield.com

Thanks and regards,
Payu on behalf of www.royalenfield.com

Payu"
Product or even shipment details where not received yet (After 16days)
Registered a complaint on there website after 10days. For that also they are not responding..
My advice is don't buy royal enifield gears or accessories after paying through website. They are not offering cash on delivery. And still am not sure wheather i will get the product or my money back

My re bike rear chain sprocket teeth broken in just 1 year from date of sale and i've travelled around 10k km. I am using chain cleanser and lubricant for every 300km. Few of my friends who bought re classic 350 along with me also facing the same issue
Re producing such cheap quality products. Totally waste of money for this brand, it is too much disappointing to buy such cheap product for higher cost

Iam mr. Vishwakalyan, i purchased royale field thunderbird 350cc (Ts08fu8099)
Here iam facing plenty of issues with my bike from the day one and i explained every thing to your service engineer and also to the service manager (Orange international neredmet), but nothing happend here and nothing gonna happen too that i clearly understand, because these people behaves like a illiterates, from the day one i noticed their is a too much of noice from the engine, heavy vibrations from the tank, petrol over flow and miss firing, these many problems iam facing with my bike, i visited to orange international service center planty of times but no use at all, now iam decided to handover the bike to the showroom where i purchased from,
Before that i will post all these things what i have faced and what these people done with my bike in social media to educate the common people because we have a craz on re but these type of service centers were portraying that these heavy veichels are all just an show pieces and we can't use these like a normal bikes and etc...
Note : i have all the receipts and evidences as videos and images what they have done to my bike and listen they have made a big mistake technically with my bike and i have all the proofs with me, iam gonna take it very serious, in this case iam ready to take a legal action up on them.

I need an immediate responce from re and orange international

Dear sir last week i visited to aaray motors ranjit avenue amritsar royal enfield showroom and ask for finance scheme then i met with idfc bank executive i ask for finance scheme but behaviour of financer is very rude he speak very rude with me he has very attitude first fifteen minutes he is busy with her phone and again i ask for finance scheme he is playing pub g on mobile i am very disappointed from your service kindly take strict action if you satisfied your customers
Your well wisher
Subash chwnder

On 1/1/19, i am given my bullet mh14fz3999, 500 cc, classic tan color bullet under insurance in hardian motors, h block chinchwad, pune 411018. After 27 days still, petrol tank not get by dealer.
For launching & selling new vehicles, re have a tanks, but after spending 2 lakhs rs. By a customer, tanks are not available.

This is situation happen similar, before 10 years ago, when once re sell get down, because of spare parts not available.
This is condition of indian market.

I spoke to person wher i purchased the bike i told him the codection he refer me to 8th mile service centre on saturday for pick up and drop service but my bike condition was 0 drop service boy came but battery was dead i spoke with service team they told we will arrange and send the person then on 20th he came and took the bike and on 21st i only called and spoke to your service team i didn't get any call from your company side then on 24 th jan i got sms your bike has been serviced bill amount is 5158 then i called to ur team on 25th please provide drop service i am out of station they told okay but no answer then i called on25th evening they said no man power ten 26th holiday 27th holiday 28th they called i told arrange drop service but still now no answer from your team. Please give some initiate and don't repeat this to any1 the company standard is high grade but your looseing it.

This complaint is pertaining to my royal enfield lagoon blue motor cycle bearing reg no: kl o1 cf 6953. It was given for maintenance last month for the complaint that vibration sound is coming from the engine. It was kept in the service centre for a month and they told that the oil pump and right side engine cover is replaced with new one and the defect is rectified. The maintenance was done in the marikkar service centre, panavila, trivandrum. But unfortunately, the same sound is coming from the engine. The bike has run only 1550 kms and its really ridiculous that such issues are coming up for a brand new bike. It is requested to rectify the defect at the earliest, failing which i will be forced to initiate legal actions against you. My email id is [protected]@gmail.com and contact no: is [protected].
Expecting a swift reply at the earliest from your end.

To,
Royal Enfield Bike Service Centers in H.B Colony, Seethammadhara, Visakhapatnam,

Myself Dinesh and I have Classic 350 Black purchased on OCT 2016 in Bangalore. All my free services were done in Bangalore and the bike condition is very good at that time. Later I switched to Visakhapatnam and I gave my bike for normal service in HB COLONY SEETHAMMADARA ROYAL ENFIELD SERVICE.

Bike engine problems started after a normal service. These Mechanics degrade the bike pickup, proper chain adjustment is not perfect, I gave for wheel alignment and brake shoe replacement. But they didn't check properly and delivered the bike with only a water wash. Means just for wash, oil change, and replacements, they looting our money.
After the service was done I go for a trip, the bike rear and front body completely shook and heavy sound from chain socket even after the replacement. A lot of vibration from the bull and body bolts were not tightened properly after bush replacement.

These reckless mechanics don't even don't know how to hold a wrench but they used to service around 50 bikes daily. Its very pathetic situation and the service advisors also didn't perform proper checkup before delivery to customers. It's our sincere request to look into this problem by Royal Enfield and should take proper action on this Service center. Below is the details of the service center

Dealer Address.
#50-50-30/2/1, Meghana Towers, Nh16, Seethammadhara, Visakhapatnam - 530013, OPP 38 Gurudwara Bus Stop