Royal Enfield Complaints & Reviews

Dear sir/madam,

I got struck in on road due to breaking of accelerating wire while on running,
This is the second time happened to me. Why it is happening like this, its a very serious issue when the vehicle is running, it leads minor to major accidents. Who will bear the cost if something happening. What the people are doing while on service, is this the way of providing the service for the customers and persons of road assistance are charging 800 to 1000rs for repairing of vehicle. The cost of the acceleration wire is just 250 rs. You people have to provide free service while attempting the road assistance. Need the explanation and solution for this kind of issues

I bought my royal enfield bike on may 2017 and covered a distance of 9000kms. I found that the teeth are broken for rear sprocket. I do my bike service with all recommended procedures as per manual.
Why should they provide a low quality items for a bike which cost around 1.80 lakh... Low cost bikes even has better standard...

Even the kick start lever system is faulty, i am not sure how they can spoil the name of a legend company by providing sub_standard products.

I recommend others to not buy re, i was a core fan of re and bought it even if the cost was high. The service center is not good and they don't care about our complaints as they have many vehicles in queue for servicing. The response is too bad and they handle our bike carelessly.

Hi,
Below are the details of the booking:

Name: salil sapre
Order no: bkng[protected]
Booking date:[protected]
Model: continental gt 650, dr. Mayhem
Showroom: hridaan motors, pimpri chinchwad, pune

I was promised delivery of the bike by feb end. I visited the showroom regularly, asking them about the status of the delivery, each time i was promised feb end.

This time (1st feb) around during my visit to hridaan motors, the manager is telling me the delivery has been delayed till the month of may.

For two months the showroom was assuring me about the delivery date and suddenly it gets postponed by 3 months without any intimation.

Had great hopes from the people at royal enfield this time round. Thanks for the disappointment.

Regards,
Salil sapre
[protected]

Booked one helmet through there website and paid through internet banking, details
"[protected]@payu.in [protected]@payu.in via payumoney.com

Jan 15, 2019, 6:21 pm

To me
Dear jeemon,

Your transaction with www.royalenfield.com was successful

Transaction id:[protected]
Merchant website: www.royalenfield.com
Amount paid: 3200.00
Order date:[protected]:49:03
Customer phone number: [protected]

For any information pertaining to the status of your order, please visit www.royalenfield.com

Thanks and regards,
Payu on behalf of www.royalenfield.com

Payu"
Product or even shipment details where not received yet (After 16days)
Registered a complaint on there website after 10days. For that also they are not responding..
My advice is don't buy royal enifield gears or accessories after paying through website. They are not offering cash on delivery. And still am not sure wheather i will get the product or my money back

My re bike rear chain sprocket teeth broken in just 1 year from date of sale and i've travelled around 10k km. I am using chain cleanser and lubricant for every 300km. Few of my friends who bought re classic 350 along with me also facing the same issue
Re producing such cheap quality products. Totally waste of money for this brand, it is too much disappointing to buy such cheap product for higher cost

Iam mr. Vishwakalyan, i purchased royale field thunderbird 350cc (Ts08fu8099)
Here iam facing plenty of issues with my bike from the day one and i explained every thing to your service engineer and also to the service manager (Orange international neredmet), but nothing happend here and nothing gonna happen too that i clearly understand, because these people behaves like a illiterates, from the day one i noticed their is a too much of noice from the engine, heavy vibrations from the tank, petrol over flow and miss firing, these many problems iam facing with my bike, i visited to orange international service center planty of times but no use at all, now iam decided to handover the bike to the showroom where i purchased from,
Before that i will post all these things what i have faced and what these people done with my bike in social media to educate the common people because we have a craz on re but these type of service centers were portraying that these heavy veichels are all just an show pieces and we can't use these like a normal bikes and etc...
Note : i have all the receipts and evidences as videos and images what they have done to my bike and listen they have made a big mistake technically with my bike and i have all the proofs with me, iam gonna take it very serious, in this case iam ready to take a legal action up on them.

I need an immediate responce from re and orange international

Dear sir last week i visited to aaray motors ranjit avenue amritsar royal enfield showroom and ask for finance scheme then i met with idfc bank executive i ask for finance scheme but behaviour of financer is very rude he speak very rude with me he has very attitude first fifteen minutes he is busy with her phone and again i ask for finance scheme he is playing pub g on mobile i am very disappointed from your service kindly take strict action if you satisfied your customers
Your well wisher
Subash chwnder

On 1/1/19, i am given my bullet mh14fz3999, 500 cc, classic tan color bullet under insurance in hardian motors, h block chinchwad, pune 411018. After 27 days still, petrol tank not get by dealer.
For launching & selling new vehicles, re have a tanks, but after spending 2 lakhs rs. By a customer, tanks are not available.

This is situation happen similar, before 10 years ago, when once re sell get down, because of spare parts not available.
This is condition of indian market.

I spoke to person wher i purchased the bike i told him the codection he refer me to 8th mile service centre on saturday for pick up and drop service but my bike condition was 0 drop service boy came but battery was dead i spoke with service team they told we will arrange and send the person then on 20th he came and took the bike and on 21st i only called and spoke to your service team i didn't get any call from your company side then on 24 th jan i got sms your bike has been serviced bill amount is 5158 then i called to ur team on 25th please provide drop service i am out of station they told okay but no answer then i called on25th evening they said no man power ten 26th holiday 27th holiday 28th they called i told arrange drop service but still now no answer from your team. Please give some initiate and don't repeat this to any1 the company standard is high grade but your looseing it.

This complaint is pertaining to my royal enfield lagoon blue motor cycle bearing reg no: kl o1 cf 6953. It was given for maintenance last month for the complaint that vibration sound is coming from the engine. It was kept in the service centre for a month and they told that the oil pump and right side engine cover is replaced with new one and the defect is rectified. The maintenance was done in the marikkar service centre, panavila, trivandrum. But unfortunately, the same sound is coming from the engine. The bike has run only 1550 kms and its really ridiculous that such issues are coming up for a brand new bike. It is requested to rectify the defect at the earliest, failing which i will be forced to initiate legal actions against you. My email id is [protected]@gmail.com and contact no: is [protected].
Expecting a swift reply at the earliest from your end.

To,
Royal Enfield Bike Service Centers in H.B Colony, Seethammadhara, Visakhapatnam,

Myself Dinesh and I have Classic 350 Black purchased on OCT 2016 in Bangalore. All my free services were done in Bangalore and the bike condition is very good at that time. Later I switched to Visakhapatnam and I gave my bike for normal service in HB COLONY SEETHAMMADARA ROYAL ENFIELD SERVICE.

Bike engine problems started after a normal service. These Mechanics degrade the bike pickup, proper chain adjustment is not perfect, I gave for wheel alignment and brake shoe replacement. But they didn't check properly and delivered the bike with only a water wash. Means just for wash, oil change, and replacements, they looting our money.
After the service was done I go for a trip, the bike rear and front body completely shook and heavy sound from chain socket even after the replacement. A lot of vibration from the bull and body bolts were not tightened properly after bush replacement.

These reckless mechanics don't even don't know how to hold a wrench but they used to service around 50 bikes daily. Its very pathetic situation and the service advisors also didn't perform proper checkup before delivery to customers. It's our sincere request to look into this problem by Royal Enfield and should take proper action on this Service center. Below is the details of the service center

Dealer Address.
#50-50-30/2/1, Meghana Towers, Nh16, Seethammadhara, Visakhapatnam - 530013, OPP 38 Gurudwara Bus Stop

Hi Purchase new Bullet 350 on 10th December and just within 500 Km bike colapas with his cultch Plate and i stuck in the night in delhi and i live in gurgaon i spend night in hotel and in morning give call to the customer care of royal enfield they send crane to tow the bike and they drop me gurgaon Brwan Service agency in mata Sheetla road they said to me we will do it no problem first service is free you have to Pay 1100- RS and i agreed on that but after half an hour later i get call from the head of the Brach Rahul Tiwari and said you open the bike part outside so you have to pay 5000 rs because the cultch plate is not in Gauranty, When i went their they said you keep to some other mecanic out side the bullet showroom but i didn't show my bike to any one becaus ei know my bike is on Warrent if i do this i loss warenty and aparty from this cultch plate issue one of the two light in the fog light is not working and siliencer is not fit properly it change its colour become Red just because its not fit properly. After sometime i have come to know that they want to take money from me and take insurance part to the company and take part free from their and the person Rahul Tiwari who is the head of service agency in Brwan Sheetla mata mandir road gurgaon i have word with him he is playing the word constantly they are changing their word sometimes they say out of the showrrom you showed this bike to mecanic sometime they say culth will not come in warrenty. First time went to Bullet service Center this is very pathatic. And the stuff so well trained to make fool of the customer and i am not only the one many other customer is alos suffering from same issue also they said to me you are blessed that your culth plat get shucked on before first service and between 50 Km here many bike came that loss the cultch plate in between 100Km and you are taking bullet so this is nomal. They said these kind of word openly in front of Many customer. Kindly help if any one can do. Thay all are theif people who is working in the Brawn Service Center in Sheetla mata road gurgaon 122001 (HR). Very pathatic i will never suggested to anyone of my relative and friend to go with Royel Enfield.

Regards'
Anuj Rathore
[protected]
[protected]@gmail.com

I have booked a royal enfield interceptor (Red and black) on 18 november 2018. My booking reference no. Is bkng[protected] from the worli showroom in mumbai. The dealer promised delivery on 27 january 2019 and today over call they are informing me that they have no visibility over the delivery of the bike and are continuously differing the delivery. I am willing to make an upfront payment as well. However the dealer is just being very ambiguous about the delivery of the bike. Request your help in procuring the delivery of the bike as soon as possible. I really wish that a brand like royal enfield caters to its set of bike lovers and do not compel me to move on to java.

This is k venkataratnam ramayya from visakhapatnam, andhra pradesh. As i bought the royal enfield classic 350cc with an chassis number: me3u3s5c1fe222873 in 2015.

I was facing the tapping sound since my free servicing. When i was giving my bike for servicing, i always asking them to fix tapping sound which occurs frequently. But they didn't fixed it till now.
Servicing address is

Royal enfield company service station
Address: 20, hb colony rd,
Krm colony,
H b colony,
Visakhapatnam,
Andhra pradesh.
530022

I have so much disappointed about royal enfield classic 350 ka 04 jr 8657
Because of its battery problem and also service center and company. No one will be response properly. I had worst service centre experience ever. No one person have proper response and care less about customers. For the same battery problem i had given 3 times my bike to service station in a month jan. And today also i am giving my bike to service station for the same problem. Every time they kept bike in service station minimum 4 days. Then also they dint solve the problem, and they dont want to change battery? And when i gave first service they damaged front seat, i told them to change seat, after complete 2nd service they dint change it. Every time they told we ordered new seat, after coming will inform you, i dont know why such a big company doing like this? This is my first complaint if i dont get any response from this complaint then i will go forward other step..

Hello re team,
I am not given my bike number for a month now, the re showroom is just delaying my process, i had taken my bike on 19th dec 2018 and today is
23-jan-2019 more than on month and still no number, the issue is that the showroom is not releasing funds to the rto.
Bike tc number : mh 03 tc 154
Showroom address :
Joshi state, gala no 50/a anish compound, ag link rd, asalpha behind ktm showroom mumbai maharashtra 400072 in, kailash puram rd, mumbai, maharashtra 400072, india

Hello re myself vikas singh n i have to say that i brought my re 350 from chaudhari brother agency bhopal n there is multiple complain in my bike that i have reported to chaudhari service center but my problem hasn't resolve yet now and i continuous in trouble and my problem hasn't resolved, staff is coperatabel but my problem has not resolve there is multiple problem is product is defected than kindly give replacement or give perfect solution for this because my time n fuel both spent on going repeatedly to service center kindly help rather i will sellout my bike with unhappiness expirience with your company

Here im sharing my weird experience with royal enfield bullet 350.I bought a royal enfiled bike before 7 months . In this short period, i hav been several problems experienced with my bike. The major problem is breaking spokes of rear wheel . this is the third time its getting broken about 4 spokes in rear wheel . I know this is because of poor build quality and very bad assemply . So i[censored] guys want customers happy, do something for me .or ill sell this bike . Waiting fr u guys repley

I give yesterday my thunderbird 350x first service, they tell overall service amount 1220 i paid all amount including water washing but they no water wash i check under mudguard, seat cover, dust and moisture remain they cheating me we already fully water wash sir so please refund my water wash amount 70 rupees or given free water wash with polish next time when i give to service. Matras motor madurai anna nagar 625020 opposite to sundaram park.

I travelled 60 kms to service my bike to javeens re kottayam. They serviced it, on my way back home weird sounds started coming from the back of the vehicle. I contacted the service centre and they seem to be unresponsive and rude. Now they are saying that the vehicle had complaint. Which is a new bike and haven't even completed 2000 kms. The staff is now customer friend i suggest no one take their bikes to service with them.
Biju