Royal Enfield Complaints & Reviews

I had booked a royal enfield classic 350reddick red. Due to several reasons from re the delievery was delayed due to which i changed my mind and decided to cancel the booking. After many request i got a cheque for refund which i paid at the time of booking. However the name printed on that was wrong hence i had to return it. Now it has almost been more than 6 months and still i haven't recieved my cheque. The dealer tells me that it is in process, the account team is not getting back to us hence we don't have an answer for you at this minute. Can you please let me know how can i proceed. Below are the details of the dealer. Shop no 2, fun n shop mall, solapur road, fatima nagar, pune, maharashtra 411013, no[protected]

I bought a royal enfield classic 500 stealth black from one of the franchise of royal enfield i. E pratik motors, vashi navi mumbai.
This was pre-booked in the month of february 2018 and the delivery was taken on june 9th, 2018.

Incident 1: pre-delivery formalities
Interface with: mr. Aashish (Pratik royal enfield-vashi)

This sales guy possesses the worst attitude that i have ever seen. He thinks he is on upper hand than the customer himself. He misguided me on ever single path of my pre sales formalities. The way this person spoke to me on whatsapp, while i had asked him updates, was just pathetic. He took more than 14 days to get the bike cleared through rto formalities. And since then i have been asking him the tax invoice of my bike and till date i havent received it.

Incident 2: delivery
Defect: rusted silencers and parts of engine, speedometer.

On the day of delivery, i observed the silencer to be with complete rust from inside. I made sure that i take mr. Aashish was notified about the same. The very response which i got from him was, "sir, monsoon season hai.. Rust toh hona hai". Imagine i paid 2.20lakh for rust. The mechanic at the showroom insisted of giving money to him as a goodwill while taking out my first new bike. Whereas he was bothered to make sure that the speedometer was in working condition.

Incident 3: first free servicing
Defect: over heating, improper invoice, poor servicing quality and charging on labour whilst free servicing.

Now when the time came for my first "free servicing" tenure, i had instructed the service analyst mr. Datta about the over heating and rust complaints. While i went back to take my bike after servicing, datta said, over heating has been resolved and an invoice was given to me which had labour charge mentioned on it. I questioned them and asked for the service manager or the branch head to speak with. But nobody bothered to attend me. Then i called up the sales guy to understand the fact,. Here, mr. Ashish said, "sir aapko pata hai na free to sirf naam k liye hota hai". Also, i was given two different invoices ie. One tax invoice and one "katcha bill of some other vendor" whereas i had paid the entire amount to one single entity.

Incident 4: royal enfield customer care unit

I had raised a complaint regarding the same to their customer care unit. However, the complaint was closed in the system by pratik royal enfield by themselves without concerning me at any point. Also, the over heating problem was still existing.

Incident 5: battery drained out

Just 5 month after the date of purchase, the battery of the brand new battery was drained out completely and the bike was dead. When i took it to the service center, mr. Vicky who is the service manager said, "sir, it is normal these days".
I shelled my savings not to hear these issues as normal. I bought re because i trusted the brand. They took more than 14 days to replace the battery and give back my bike. I got it back on 24th november. The over heating issue was still not resolved. To which mr. Datta said, "engine over heats because you are driving in city areas. And one more thing sir. I know i work with re. But frankly speaking, re has turned out to be a pathetic company". This i completely agree with him.

Incident 6: battery drained out
Just within one month of the battery replacement, the new battery again got drained out and now i had no option to complain because"pratik re" had shutdown their franchisee & service center at vashi.

This sort of experience even after paying a good amount to royal enfield was least expected by a consumer like me. These defective parts is wwhat i am carrying from june 2018 and nobody cares to resolve things. Despite of me putting the complaints at various social networking sites, nobody bothered to take a concern from me. And now my bike is lying at the service center (Ram motorcycle) on whom now i have started trusting,

I request the consumer forums to take necessary actions against pratik re and its employees. I have been facing a mental harrassment since 9th june 2018.

My vehicle is 350 gun grey abs registration no - up32kf2999 chassies no - me3u3s5c2jl318591 name - harikesh kumar coplaint is engine noise & fork sound
Today i am going to service centre shreya autowrold alambagh, telipuliya lko. And meet to service advisor consult to my problem but he say engine sound is same to other vehicle but i know sound is change, so service advisor creat job card and says check then delevrd. Sevice centre deliverd my vehicle after 3 hours and says sir sound is ok.
But i am not satisfied because i heard engine abnormal sound..

I had an issue in my thunderbird x350, and i visited the showroom three times for the same issue (In morning the motorcycle doesn’t remain regular start, after starting it gets off and off and than goes for missing) same at the noon and the evening, i have complained three time for the same issue but the engineers failed to sort it out, that make me suffer a lot, plz it’s ma last humble request either sort the issue or i will raise the issue in consumer court.

Dear sir,

I m shreekrishna kongi, my bike delivery on sep 9 2018. I m suffering lots of problems in your company.
1st problem is gear, when bike is in running mode that time is gear come from very hard, and bike evarage is very low, when i m going to 1 st service i tell hole problem to ur comply service manager, but no one given correct service in rohan service bijapur. Service is not good, please solve my problem as soon as possible.

Myself suraj s j. I just bought a thunderbird 350x motorcycle in the last month within days a metalic part above the engine was rusted. Royal enfield was not bothered about the value of customers money.

Second issue

Siri am continuesly facing a serious issue in the front side of the motorcycle that is when the front wheel shock become active while hitting th gutter in the road there producing a hitting sound from the shockabsorber. It is very difficult to ride in this condition. We just informed to the showroom for clearing the defects but not yet cleared. The issue is becoming worst daybyday. There is no value for money which customers are paying to the company. Kindly take this as a serious issue and resolve this as soon as possible

Nb: if this problem is not resolved fastly i will do further procedures like consumercourt, media attentions etc.

Because my motorcycle is only 1500kms

Showroom name ; unnoony motors
Place ; kottarakkara
Mob no. [protected]

Hi,

This is kiran i am using thunderbird 350 from past 5 years. I am experiencing worst services day by day by svr service center. If i give my bike for servicing they are creating new problems and asking us to pay for that. This is almost 5 or 6th time i am experiencing the same from them.

They are not trying to repair the item but asking us to replace the complete part and they are also creating more problems so that we will again go to them replace the part.

Need a immediate action on this and i demand a explanation and reasons for doing this.

In sep2016 i was book royal enfield classic 350 at ostwal auto dwrka nashik for that i pay rs 5000 but due to my edical issue i was cancelled my booking and goes to showroom i submitted my original receipt their and they told me come in next week we will serve u cheque but when next i goes to showroom they not served me cheque or said where is ur recpt so plz look in matter otherwise i will complaint in consumer court

I have purchased royal enfield thunder bird bike on 09 jan 2019 and i got a defective piece from brand store.

They put only 2 litres of petrol and told me to refill it in near by bharat petroleum and i did. I took my wife and 3 year baby with me and just escaped from the accident and i came back on same day and told them that bike is giving jerks and turned off automatically in road.
On second day store the representative got the same issue and he took it to service centre and told that petrol is not flowing properly and they had clean the carbonator as well and they the told issue has been fixed. But i got the same issue and told them to pick in highway road and they told that me that they need to do bike inspection and i’ve agreed for that too.
They called me third day of morning and told bike is fine there are no issues. Again i went to store on third day and took mr. Rajesh kumar p with me to chennai one highway road and bike started giving jerks and they told again that they did wrong wiring on petrol tank and it is corrected now and told me to go to service centre again to tell the problem. I am really pissed off with these people.

I am waiting from last four hours to meet the manager mr. Vivek but no luck.

I have asked for replacement or cash back but i didn't get any response from store representative.

Will upload a bike video if i have that option too.

Please help me in sorting out this issue, i shall be very grateful to you.

Thanks,
Mano

I have 350 royal enfield classic from last 5 months i am facing problems with engine noise, on complaining they just service the bullet mobil change thats all again the noise comes.
Avik the service manager in austin kolkata outlet doesnot take things seriously after complaining thrice.
My bullet was kept for 12 days still issue not resolved.
Kinldy look into this as soon as possible as this time also they have kept my bullet for 5days but i am not paying single penny.
Warm reagrds
Wahid

Dear sir,
My name is chandan kumar soni, i had purchased the royalenfield classic 350 silver, chassis no - me3u3s5c2jg222393, engine no-u3s5c2jg185686 from royal enfield shiva motors (Sidharthnagar up) in the year oct, 2018. Since that time i have been facing same problems of low battery not functioning properly due to negligency of authorised service center. Please note below mentioned problems.

To,
Service headquarters, royal enfield, a unit of eicher motors limited. Tiruvottiyur high road tiruvottiyur, chennai

Dear sir,
My name is satish chandra tiwari, i had purchased the royalenfield classic 350 black, chassis no - me3u3s5c2jh253105, engine no-u3s5c2jh219329 from royal enfield erragadda, hyderabad in the year oct, 2018. Since that time i have been facing same problems of low pickup and battery not functioning properly due to negligency of authorised service center. Please note below mentioned problems.

Pick-up:-
Byke doesnot run properly just after 10 days from purchase date. It vibrates above 40kph speed and increase simultaneously to the speed. Gears doesnot insert properly. To resolve this problem, i took my bike to service station, sanath nagar which is nearest to me just after 20 days from purchase for first free service and informed them same problem on[protected]Invoice attached where problem stated by me can be checked). They did service and gave me my bike saying that "problem was with clutch plates and we have changed it it will be fine now". But i am not sure what they have done because just after 7-10 days again same problem started and i managed for some 6-7 days but i was stuck again and could not manage one day when i was driving so i called road side assistance number (Screenshot attached). Technician from road side assistance came and he informed me that problem is with clutch plate and he just somehow adjusted it and asked me to take my bike again to service center. Regarding same i informed to my service center also but due to some urgent work i had to go out of city so i was able to take my bike for service again after i return back and same time i took second free service as suggested by service center guys stating same problem on[protected]. Even i took again help of road side assistance to take my bike to service center on this day (Attached screenshot). During second free service, service center denied to fix my problem free of cost saying that already bike is driven 1300 km so it cannot be replaced free. They charged me amount for the same problem which was even raised by me from day one and was not resolved due to their negligence. I have paid 3000/- for my second free service to replace again clutch plate. But the problem is still same and even after repair still it is not working and i am stuck since last 2 days when suddenly it got stopped on[protected]. I called again road side assistance (Case no.- ti25298. Image attached) and they dropped my vehicle to ms go green royal enfield service center gachibowli as they said they cannot drop to nearest service station even i informed them that it is repaired just 1 week back from sanath nagar service station but they shown me that as per our rsa policy we will drop it to nearest service station only. From[protected] i am just following up with service station sanath nagar and ms. Go green service station but still my bike is not yet repaired till now and i am just roaming here and there to get it repaired. I want my amount which is charged during free service period and my bike to be repaired soon.
So please advise what should i do and to whom i should contact?
I am blank and unable to decide the way forward as just within 3 months from purchase i took 3 times road side assistance, 2 free service i used, paid almost 4500/- but still my same problem is not getting resolved. Please advice on this.

Dear team my name is sathish tm and my vehicle num is ka53 ev 6157 two days back i givan my bike to do full sercice.in sai ram auto craft
No 102/1 outer ring road b narayanapura pin code 560048. Service executive is very worst and is telling one thing doing one thing. Is putting double double bill pls check my invoice num and help me sli[protected]
Job card num rjc[protected]
Satish tm.[protected]

I've replaced my fuel tank in shivsolai motors royal enfield service centre chengalpattu, they've replaced me a faulty fuel tank and for that they've took 2 and a half months, i've not noticed it at first later when i've noticed i've taken my vehicle again there for replace the faulty tank. Now they've taken three months and now also the vehicle tank is not genuine. And my vehicle seat spoiled totally and i've been waiting for it almost 6 months. I would like to request you to support me to get back my vehicle in original condition and with all genuine spares with the lesson to the service dealer (Shivsolai motors) for not to cheat other consumers.

I purchased royal enfield thunderbird 350x two months back only. Within first month i faced lot of problems like misfiring, very low pickup etc. After first service within next day my bike won`t run properly, it kept on stopping in between later when checked out there`s pressure building up in the tank due to which petrol is not going to the engine properly. I gave the bike to a certified royal enfield showroom and they rectified the problem by changing the whole tank because there was manufacturing defect. After the replacement of the tank i used the bike for only 3 days and again i am facing the same problem. The bike is causing misfiring due to which it stops in between again and again.
This is a very serious issue as not even 2 months after the purchase i have to face so many problems and have to spend so much money due to this.

I am facing a lot of support issue from your dealer at First Mumbai Store, Worli. As I written in my earlier email regarding the delivery of the bike and the ABS issue, the dealer delivered me the Non ABS model on 6th November, 2018.

On 16h December, I took the bike to Pune and while returning back from Pune at 11.30 pm, the bike got broke down at somatane phata near toll and unable to start even after lot of efforts..I have...

I would like to express my disappointment. So i'm disclosing few things to your company. I had purchased classic 350 gun metal gray motor cycle at on jan 2019 from aaditya riders pvt ltd (Shop no 1, darwha road, yavatmal, 445001) dealers sell me local accessories parts form authorized showroom they had cumpolsarily sold me a defective helmet and leg guard (Picture enclosed) kindly took up the issue resolve it. And let me know.

Regards
Ajay meshram
Mo. No. [protected]

I have been using squadrons blue for the past four years and generally i service my bike at sr automobiles kerala. They have rendered tremendous service. Since i have moved to my native place chennai, i have given my bike for general service at sri venkateswara bike zone pallikaranai two days back. Today i went back to collect my bike and i have paid the bill amount of 3090 rs. After that the service guy just left the bike and walked away....

I have purchase thunderbird 350 from krishna wheels naroda ahmedabad on my bday. Before 4 months ago. Now it's two services are completed but in second service they are not doing proper service of my byk due to that day was sunday. And today on 5th jan i'll come at service center before day ago my byk right side footrest was broken suddenly on way when i m comeback from ofc. And these case i have explained at service center they are not believe and taki charge for that part and i m agree parts is chargeable they are take 150 rs feeting changes of that part. And mr. Satish he is i charge of these service center asking me it's automatic set labour charg base on parts. So i think this is to much charge to feeting any parts and my was just 4 months old not more then that so i think compare to royal enfield my activa 2nd generation footrest are better because it's never broken in last 10 years when it's got multiple time accident on road. And also i bet to royal enfield compare to your parts splender, activa, passion, this byk's parts os strong and better. Also everyone was lying to customer.

Royal enfield hanumangarh is a fraud person they cheayed my by changing my bike parts nd also they dont have cctv cameras in thier workshop so that no one can caught them. Instead of serving they put the same oil not changing it .they also changed my chain set to a brokenone said me that its broken. Just after service bike chain is extremely loose .its a big request to put strict action towards udai moter (ROYAL ENFIELD) HANUMANGARH. After servicing the bike they havent cleaned it and brake which were changed by me was only 7 days nd 60 km earlier and they said brake leather are needed to be changed nd when i ask them to show my previous brack leather they declined to show.