Royal Enfield Complaints & Reviews

I am facing a lot of support issue from your dealer at First Mumbai Store, Worli. As I written in my earlier email regarding the delivery of the bike and the ABS issue, the dealer delivered me the Non ABS model on 6th November, 2018.

On 16h December, I took the bike to Pune and while returning back from Pune at 11.30 pm, the bike got broke down at somatane phata near toll and unable to start even after lot of efforts..I have called your RSA helpline on [protected] at the same time and ask for the help to tow the bike from Pune to Mumbai. After giving my all the personal details and the chasis number to RSA, they could not find my bullet in their system. They said that my bullet details has not been entered in their system hence they could not provide me the RSA support.

So I called up the sales person at First Mumbai Store Mr.Shardul and informed him about the RSA issue, he gave me weird reply that to keep my bike at Pune and we will see next day morning.

I had to tow by bike by the help of the local towing service and got by bike to Pune at 4.00 am in the morning. I have paid 6800 for the towing agency.

I have lodge a complain to First Mumbai Store workshop and claimed that they should refund me the amount of amount of 6800/- since blunder was from there end that they haven’t enter my vehicle details in RSA system and hence RSA refused to send me the support.

I spoke to Mr.Vishal ([protected]) who is the owner of the shop (this is what I have been told from the workshop) and explained everything. He claims that the refund should be from RSA and not from First Mumbai Store.He asked for all the required document like towing receipt and tow receipt so he can forward the same to RSA.I have forwarded all the required document to him.

Since it is just one month old bike, why this break down occurs.w.

I have been chasing up with the shop from where I purchased the bike to get my refund but they are refusing inspite of sending all the relevant proofs to them (toll receipt, towing receipt, tax invoice of the agency, photos of bike get towed)

Inspite of sending everything they are refusing my refund,

Hence I need support from consumer court.

Look forward for your positive response.

Name of the shop : FIRST MUMBAI STORE LLP
Adress : Khandelwal Nari Seva Sadan, Ground Floor, Dr.Annie Besant Road, m Opp Glaxo, Worli Colony, m Mumbai : 400030
Telephone : 24977777
Contacted person : Mayuri ( [protected])
Vishal (Owner of the shop) :[protected]

Please help me to get my refund of 6800/-

I would like to express my disappointment. So i'm disclosing few things to your company. I had purchased classic 350 gun metal gray motor cycle at on jan 2019 from aaditya riders pvt ltd (Shop no 1, darwha road, yavatmal, 445001) dealers sell me local accessories parts form authorized showroom they had cumpolsarily sold me a defective helmet and leg guard (Picture enclosed) kindly took up the issue resolve it. And let me know.

Regards
Ajay meshram
Mo. No. [protected]

I have been using squadrons blue for the past four years and generally i service my bike at sr automobiles kerala. They have rendered tremendous service. Since i have moved to my native place chennai, i have given my bike for general service at sri venkateswara bike zone pallikaranai two days back. Today i went back to collect my bike and i have paid the bill amount of 3090 rs. After that the service guy just left the bike and walked away. I have tried starting the bike in every possible way and it didn't start. When i asked the service guy he casually told that he will check. I left the bike there itself and went away as it got delayed for my office. Then by afternoon i got a call from simon stating that the petrol has been contaminated and they have to clean the tank and change the spark plug. He said it is chargeable. What kind of service is this. The bike was running fine till date and i left the bike with 4.5 litres of petrol. Suddenly how it would be contaminated. This is cheating to the core. I want necessary action to be taken

I have purchase thunderbird 350 from krishna wheels naroda ahmedabad on my bday. Before 4 months ago. Now it's two services are completed but in second service they are not doing proper service of my byk due to that day was sunday. And today on 5th jan i'll come at service center before day ago my byk right side footrest was broken suddenly on way when i m comeback from ofc. And these case i have explained at service center they are not believe and taki charge for that part and i m agree parts is chargeable they are take 150 rs feeting changes of that part. And mr. Satish he is i charge of these service center asking me it's automatic set labour charg base on parts. So i think this is to much charge to feeting any parts and my was just 4 months old not more then that so i think compare to royal enfield my activa 2nd generation footrest are better because it's never broken in last 10 years when it's got multiple time accident on road. And also i bet to royal enfield compare to your parts splender, activa, passion, this byk's parts os strong and better. Also everyone was lying to customer.

Royal enfield hanumangarh is a fraud person they cheayed my by changing my bike parts nd also they dont have cctv cameras in thier workshop so that no one can caught them. Instead of serving they put the same oil not changing it .they also changed my chain set to a brokenone said me that its broken. Just after service bike chain is extremely loose .its a big request to put strict action towards udai moter (ROYAL ENFIELD) HANUMANGARH. After servicing the bike they havent cleaned it and brake which were changed by me was only 7 days nd 60 km earlier and they said brake leather are needed to be changed nd when i ask them to show my previous brack leather they declined to show.

Dear Sir,

I have purchased Royal Enfield Classic 350 bike on Dec 2013 and have clocked 26000kms. Today I noticed that there is a crack near the side stand in chasis, where the side is stand is connected to the main chassis and Engine is mounted on with a bolt. When I started browsing about this issue, came to know that this is a defect in Enfield Bikes. If you browse you will find N numbers of complaints posted online. Some are rectified by showrooms when the Bikes are in warranty and without warranty what we have to do.
A bike of Rs.1, 40, 000 is having such a cheap material in its manufacturing, which may take life of customers. Company is just thinking of making money, but not about safety of Riders who buy them with there hard earned money. Just for 25000km or five years if the chassis have a crack in a bike which is only used on well maintained roads. This is not acceptable. I am going to service centre and they will surely give us negative answer saying that we have to replace the chassis for a big amount say between Rs.[protected]. Is this is the business Enfield company practicing.

Attached the images for clarity in the complaint that I am making.

I will mention one more incident with my bike for which service centre guys were giving nonsense stories. After I brought my bike, with in first service there was strange sound on left side of engine ( near gear box ) when I use self start. When I reported in the first service itself, they said it is common and sent me home. The sound continued. One of the mechanic, just hearing the sound said there is a problem with sprag clutch and I have to replace it. Now I went to service centre and asked for replacement, they said warranty has expired and I have to pay Rs. 5000 for that sprag clutch and service charge. As I had my previous service reports ( first service ) in which I had mentioned that problem and after long talks with regional manager, they agreed to replace the part. But I had to pay Some Rs.500 as service charge. Now the point is service people know the problem, but they won't tell customers untill warranty get expires. This is a cunning way of making money by Enfield company.

Please give us justice. We do not want to loose our lives by giving our hard earned money to buy these bikes, with cheap materials used to make them.

Please give us justice.

Regards

Thejaswi Santhosh R

Hi,

I am totally frustrated with Royal enfield's Pegasus Edition (C50155).

***my first complaint mail to RE as below*****

i am Muneesh jeyavel, i bought pegasus 500CC
My Fis
Hi here I am starting the story I booked Pegasus bike very ambitiously.
Even hearing very bad stories about it.
I keep trusting Royal enfield will save me in this bad situation.
Don't worry I am not giving your vehicle to municipality garbage collection.
I put chappal in my lovable pegasus and ride every day in Chennai roads. Why because I just avoid hearing negative stories about pegasus and ride my first prestigious bike.
I just give my bike to first service to SVBZ chennai medavakkam showroom where i got delivery of my bike.
I clearly instruct them dont touch anything bcz bike is nice except overheating problem.
They are not resolve it.eventhough I am not showing any reaction. I received call from show room owner and he asked me about the vehicle. He asked me if you are not interested with your bike go with vintage bikes. I said still I trust RE that pegasus will be a golden product in upcoming days.
He gave instruction to service manager NAVEEN SVBZ.
I give my bike and he also tested and agree that vehicle is getting over heated.
I received the vehicle and I ride the bike am not happy its not my pegasus sounds very bad.
And stopped the vehicle after 2km ride.
See how hopefully I touched it you know but again RE cheated me and burnt my hand and more heat and its emitting fire.
Now I am totally frustrated.
What's your dealers plan want some more money from my pocket.
Take it and don't come back to me.
I am going to burn my vehicle in a fine day.
Good bye. Get lost.

****** after this they called me and pick my vehicle from my home and just adjust the fault give back to me with same complaint. Again i ask them same question etc, etc...then they changed oil and make video that everything is fine.but it's not done in front of me. still problem continuous.
******* After second service i am un happy with SRI VENKATESHWARA BIKE ZONE VELACHERY CHENNAI, so i send mail regarding this to RE, that they again fix a representative to solve this,
this time little okay but problem what i listed in the first service not resolved instead they give explanation and wait for next 1000 km, then this problem will automatically resolved.
****NOW MY VEHICLE CROSSED 5000KM WITH 3 SERVICE HISTORY WITH LOT OF COMPLAINTS..AT THIS STAGE MY VEHICLE STOPPED WHILE RUNNING AND NOT ABLE TO START, HORN NOT WORKING, CANT ABLE TO PUSH KICKER.I DROP THE VEHICLE TO VENKATESHWARA BIKE ZONE VELACHERY CHENNAI, WHICH IS CLOSE TO ME.THEY START ASKING ME ABOUT THE VEHICLE CONDITION AGAIN..I EXPLAINED THE ISSUE.
THEY CALLED ME AND TELL DIFFERENT ISSUE THAT CLUTCH ASSEMBLY IS CORRUPTED, YOU HAVE TO CHANGE NEWLY BILL AMOUNT WILL BE 4000 INR .

* I COMPLAINT FROM THE 1ST SERVICE ITSELF.
* PERFORMANCE IS TOO BAD,
* SAFETY IS VERY WORST (BRAKE BOLT 2 TIMES BROKEN)
* EVERY TIME TRY TO COMPROMISE INSTEAD RESOLVE.
* 5000 KM CLUTCH ASSEMBLY TO BE CHANGE
* BIKE RHYTHM IS LIKE 2 STROKE BIKE.
* MILEAGE IS LESS THAN 20KMS.

VEHICLE RATE IS 2.5LAKHS ..

IS THIS FAIR?
I AM TOTALLY FRUSTRATED, ALL THE STAFFS ARE TRY TO ABUSE.
MY FRIENDS ARE SHOUT ME THAT I MADE A MISTAKE THAT I BUY THIS PEGASUS WITH NO QUALITY.

IF I BURN MY VEHICLE FOR MY SATISFACTION IS IT FALSE?

PLEASE ADVISE ME .IF POSSIBLE PLEASE GET RESOLUTION FROM ROYAL ENFIELD.

Thnks for understanding,

G.MUNEESH JEYAVEL
[protected]

I have bought this bike on 15th december, 2018. Just done with the first service due to daily run of 70 kms. It's been just 2 weeks and i faced one of the biggest issues of engine down even after continuous ride of 20kms. I called road assistance and the mechanic told me that there is an air in the fuel tank, so needed to open a fuel tube and it will work! The bike almost cost of 2 lakhs... Is facing such issue!!! How pathetic it is! Moreover, there are a couple of other issues like engine oil leakage, noise while placing an 'abs brake', etc.

How irresponsible re is to its new customers! Then, what would be issue level of an existing ones!!!

Service on 30/12/2018, in royal enfield service center in whitefield banglore, after service i found that on my fuel tank scratched and its paint completely damaged. I returned to service center given a complaint, but they said, they cant do anything, and they said go another place and do repaint. Its made me very disappointed. So kindly do find a solution for me. Advice me what should i do, and where should i go for the solution.

I am the most unsatisfied customer of royal enfield thunderbird 350 model. I have purchased thunderbird 350 in september 2017. And since the first day it giving to much trouble everyday.in last 1 year my bike standing maximum at home rather than running on road. Already complaint for many time and in each servicing. But battery issue not solved yet. If possible i requesting for exchange the model.

Sir, i'm to inform that i've purchased classic 350 cc from akon ajency thiruvannamalai,, dated jan 2018,
Last month i got my front tyre punctured and when i tried to fix it i noted that my front rim is defective that the inner lining is projected which on pressure cutting the tube, which is a manufacturing fault, i reported at cuddalore rooster re showroom, the incharge dinakaran took photos and promised to replace but later neglected when contacted over phone, i'm so much upset that what's the meaning in giving warranty. Im a long distance re rider that i found it unsafe to go long distance that at anytime my front tube may get punctured, so kindly fix the same at the earliest, m. Elanthiraiyan, tn 91 d 4950
Chidambaram. Elan7mba @gmail.com,
Pl contact me at [protected].

I nagesh fadte had ordered a silencer pipe seens last 5 month in auto guide showroom of royal enfield panjim goa. The service which they had provided me is very poor as they r telling me that i'll ask our other staff n all. M i hv to call n ask them again n again abt my part is arrived or not n when i m asking them they don't know anything is this the service u provide to ur customers i know it's on warranty that's u people r not taking any action on it because u want to consume time limit for product after spending 2.5 lakh on bike i r getting this kind of service no communication by staff no responsibility nor they respect customers very much deserpointed by royal enfield even i tell my friends nw dnt buy royal enfield as their customer service is very poor n they don't even care as their market is gud. Plz look after ur staff neglesion

Hi
This is premchand rathore from mysuru. I purchased royal enfield classic 350cc from abhyuday motor services p ltd 2years before. Engine number - u3s5c1ge204870 chasis number - me3u3s5c1ge599286. Two days back i had left my bike for service, morning when i saw the bike there was leakage of engine oli, but the dealer service mechanic told me its a sea page problem it is not retrieved it always happening in royal enfield, im not convincing kindly get the clear view of this problem, its able to clear or not. My mobile no is [protected].

Regards
Premchand rathore

Hello this is likhith from bengaluru, just two months ago i bought re gunmetal gray 350, and last monday 24-12-18 it was taken to workshop due to breakdown, issue was that some compression bend they stated, people just think if a new bike gets sudden major breakdown how poor must be their product and the service??
Now its been 4days since they gave deliver, and its getting stopped often at the road again, no power nothing. Im totally fed up of it.
I strongly reccomond people not to buy re, not worthy one! I witnessed it.

Gun metal grey bs4 350cc. I just go for water service.in eluru. Ap. They suggested and asked me for vehicle polyish. I agreed for ok that. They polished to disk break also.. Then they sorry.. To me. I faced break failure problems. And i noticed another problem. When i ride my bike beating not coming continuesly. Ingine also stop and play in driving time. And again i go to service center. They said battery complient. I purchased new battery.. Still getting same problem and my bike also totally changed silencer beet and ride experience. It's not like enfield.. Dam they are changed some things in my bike..

9/11/2018 they delivered my motorbike from
Royal enfield motors thrissur near kunnamkulam
My motorbike is showing carburetor complaint by the manufacture i had complaint to the dealers but they made no response on my bike they told me that the approval is not arrived for changing the carburetor so i kindly request you to make respond on my complaint

Engine noise since the time of vehicle delivery and the service center not helping to get that fixed.

Now after the 4th service they replaced the oil pump which still did not resolve the issue. Now they say there is head work.

I have denied to get that done because as per my mechanic this will create problems in future if the head work is done

Can you help me to get replacement.

Regards,

Kishore

I'm ganesh, from telangana. I have brought classic 350 in sep 6th 2018, i never sow such a worse byke, it getting more sound from engine, suspension are not good, chain sound is more than engine. I did second servicing and i paid money to chain repair, and also they didn't do. I'm throwing it garbage, and i will get jawa. I'm complaining in consumer court in telangana about the issue.

Dear sir,

I have purchased new royal en field in sep 2017 my vehicle no. Rj 19 bj 4623
Your service center at pal road jodhpur does not work properly. Whenever i approached your service center for routine service.. They only wash my bike and they does not repair any part or any technical issues they offer to me only to replace every part of motor cycle whichever gone some mistake.. And during the every service they propose and force to me to coating (Plastic cover with heavy charges) on bike only.

Further its my 4th free service but they are charging rs 660 as paid service
You are kindly requested to do the needfull

Thanking you
Rajendra guchiya
[protected]

Recently i got my bike serviced at one of service centre of royal enfield at akota, vadodara. My bike no is dl 1ss 8622.
Ever since i got serviced, my bike is facing new problem as if petrol is over, even when tank has enough petrol in it.
Moreover, i ve been charged extra on the name of replacement of various parts.
And they didnot even provide me bill.
Worst service ever faced.