Royal Enfield Complaints & Reviews

I nagesh fadte had ordered a silencer pipe seens last 5 month in auto guide showroom of royal enfield panjim goa. The service which they had provided me is very poor as they r telling me that i'll ask our other staff n all. M i hv to call n ask them again n again abt my part is arrived or not n when i m asking them they don't know anything is this the service u provide to ur customers i know it's on warranty that's u people r not taking any action on it because u want to consume time limit for product after spending 2.5 lakh on bike i r getting this kind of service no communication by staff no responsibility nor they respect customers very much deserpointed by royal enfield even i tell my friends nw dnt buy royal enfield as their customer service is very poor n they don't even care as their market is gud. Plz look after ur staff neglesion

Hi
This is premchand rathore from mysuru. I purchased royal enfield classic 350cc from abhyuday motor services p ltd 2years before. Engine number - u3s5c1ge204870 chasis number - me3u3s5c1ge599286. Two days back i had left my bike for service, morning when i saw the bike there was leakage of engine oli, but the dealer service mechanic told me its a sea page problem it is not retrieved it always happening in royal enfield, im not convincing kindly get the clear view of this problem, its able to clear or not. My mobile no is [protected].

Regards
Premchand rathore

Hello this is likhith from bengaluru, just two months ago i bought re gunmetal gray 350, and last monday 24-12-18 it was taken to workshop due to breakdown, issue was that some compression bend they stated, people just think if a new bike gets sudden major breakdown how poor must be their product and the service??
Now its been 4days since they gave deliver, and its getting stopped often at the road again, no power nothing. Im totally fed up of it.
I strongly reccomond people not to buy re, not worthy one! I witnessed it.

Gun metal grey bs4 350cc. I just go for water service.in eluru. Ap. They suggested and asked me for vehicle polyish. I agreed for ok that. They polished to disk break also.. Then they sorry.. To me. I faced break failure problems. And i noticed another problem. When i ride my bike beating not coming continuesly. Ingine also stop and play in driving time. And again i go to service center. They said battery complient. I purchased new battery.. Still getting same problem and my bike also totally changed silencer beet and ride experience. It's not like enfield.. Dam they are changed some things in my bike..

9/11/2018 they delivered my motorbike from
Royal enfield motors thrissur near kunnamkulam
My motorbike is showing carburetor complaint by the manufacture i had complaint to the dealers but they made no response on my bike they told me that the approval is not arrived for changing the carburetor so i kindly request you to make respond on my complaint

Engine noise since the time of vehicle delivery and the service center not helping to get that fixed.

Now after the 4th service they replaced the oil pump which still did not resolve the issue. Now they say there is head work.

I have denied to get that done because as per my mechanic this will create problems in future if the head work is done

Can you help me to get replacement.

Regards,

Kishore

I'm ganesh, from telangana. I have brought classic 350 in sep 6th 2018, i never sow such a worse byke, it getting more sound from engine, suspension are not good, chain sound is more than engine. I did second servicing and i paid money to chain repair, and also they didn't do. I'm throwing it garbage, and i will get jawa. I'm complaining in consumer court in telangana about the issue.

Dear sir,

I have purchased new royal en field in sep 2017 my vehicle no. Rj 19 bj 4623
Your service center at pal road jodhpur does not work properly. Whenever i approached your service center for routine service.. They only wash my bike and they does not repair any part or any technical issues they offer to me only to replace every part of motor cycle whichever gone some mistake.. And during the every service they propose and force to me to coating (Plastic cover with heavy charges) on bike only.

Further its my 4th free service but they are charging rs 660 as paid service
You are kindly requested to do the needfull

Thanking you
Rajendra guchiya
[protected]

Recently i got my bike serviced at one of service centre of royal enfield at akota, vadodara. My bike no is dl 1ss 8622.
Ever since i got serviced, my bike is facing new problem as if petrol is over, even when tank has enough petrol in it.
Moreover, i ve been charged extra on the name of replacement of various parts.
And they didnot even provide me bill.
Worst service ever faced.

In my re 350 wallnoise is coming frm i bought itself i told to the service man check n reduce the sound but they are said that its default sound... I m checking the sound n compare my re sound.in my friend bike no wallnoise sound... I psid every service including tax. Its wortheless.. Please take my complaint.. And one important thing if they are unknowingly damage the parts mesn they put charge for coustmer

I recently bought re500cc stealth black and now being only 3 months and run only 1300 kms... Have lots of problem in gear, clutch and so on. During my first ride out of the city my re broke down n i ask for roadside assistance but to my surprise they told me to arrange a local vehicle to bring my bike back to the center and had promised me for reimbursement and told me to send the cancelled cheque to the email sent to me but still today i didn't get any response or clue regarding this. I m not for the money but for the royalty of the re family. Still waiting for the updates but don't know how long it will take. Kindly update me. Long live royal enfield family.

I have just baught royal enfiled bike classic 350 on 16-dec-2018 from the kalol, gandhinagar gujarat showroom.

On the very first day of bike purchase, i had filled up the petrol tank and bike getting frequently shut down due to not having proper petrol and air flow and i had gone to showroom, mechanic told me the air is not getting circulated in petrol tank so we have to replace the tank.

Please help me out to get rid out of this.

Is there any possibility to exchange with new bike

Guys it's nothing personal. I took my thunder x 350 cc from 2nd mile, pratap market, siliguri. My first impression was too bad coz they took so much of time, it took 2days and on 2nd day also they finally gave me the bike round 8pm so there wasn't a chance to look at it properly. Bike started giving some kinda problem on day one. First it started well but almost three times suddenly engine started missing and it got stopped. I called showroom first and they gave me the rsa's no and i called them, they showed me some directions and finally it started and i thought it's the only problem but again after half an hour the same problem happened but since i was given direction and in that way i reached home. After that, i had to go kalimpong to meet my daughter. I went well till i reached kalimpong and after an hour and so i come back, it was okay but on the way from melli checkpost to jorethang the roads are under construction and even its muddy and slippery too. Because of construction work there was heavy jam where i have to use clutch very often, that is quite obvious. After half an hour of jam finally i got good roads so i was going smoothly but suddenly the clutch stopped working, bike wasn't moving further. At that time also i asked for help to rsa but since it was 5.30 or 6pm they told me it's not possible to come and help me out. There was only one option left i. E to call my friend along with a bike fitter. Finally, they came and with the help of fitter i made it to home. Since you guys or even rsa told not to go to local bike fitter to fix up things. Keeping that things in my mind i called rsa and they send me the vechile which carried my bike to the showroom. That vechile also started coming to my place by 10am and finally reached here by 6pm. From here we can figure what kind of service u r providing. Interesting thing i wanted to tell u is they told me within 100kms range u don't have to pay a single rupees but they were telling me to give 1500rs. I'm telling u very honestly that i didn't have that money to give and as per their instruction it's free of cost, it made me so embarrassing. Anyways i didn't give them money. The next day i got a call with no decency at all, since it's a renouned company i didn't expect this kinda respond. The guy told me that my bikes clutch plate is completely gone n along with that other things also they need to fix and that cost me round 3500 rs. I dunno whether the guy is telling me the truth or not, and in a rude way too, like aap ka yeh huwa hain aur aap banwana chahengey ya nahin. Now i have no option. Listen, i dunno anything abt this and i thought it's almost like a mobile company's service centre where they even give new phones if it's sets problem. I too, i haven't done it intentionally and since re is a big motorbike company n most probably do the same. But i was really pissed with the kinda service re is providing to their customer whose bike is just 10 days old. I was really pissed off and i thought that i will write this experience in face book page and even i'll post in utube too. But i didn't coz i have enough decency. I thought it's not a matter of joke, we are paying this hefty amount of money too n i[censored] see the services, it's ridiculous. I'm not at satisfied at all. I'll definitely come to get it and i'll pay also but i'll do what i think of and further i'm not going to service centre for any problem rather i'll prefer to visit my nearest bike fitter to do anything. Really it's a very bad experience n very bad impression from ur side. Look i'm posting it for such a huge bike company and bcoz of this kinda experience the companies dignity goes down. I love enfield and i'm a fan of it. Earlier i had machismo too and that was hell of a nice bike. I told u that kinda neglegency will ruin the company's name and fame.

Sir, i have booked a classic 350 black motor cycle through csd at pvr wheels palakkad, kerala on 20 sep 18 (Receipt no1265). As i have requested to deliver motor cycle middle of december 2018 dealer agreed for it subject to availability. After getting confirmation from gm the availability of the same i have reached office at palakkad reached 17 dec 18. However, gm was reluctant and did not deliver motor cycle for me saying some excuse. Unpleasant behavior form mr rajkumar made me disappointed me. Most of staff are not aware of purchase procedures through csd except one lady salesperson. This is not expected for customers. Please intervene the matter.

Yours sincerely,
Janardhana unni

Sir, i had given my bullet for service at unnoonny motors kottarakara, kerala on 19 dec 2018 @ 9 morning for second service. I received a sms at 12:18pm. I reached the service center for taking delivery at 17:30hrs my bike was in parking lot were i left in the same condition even washing was not done. I enquired about this to service manager he told there is shortage of man power billing was done earlier that's why you got the message. Immediately he make arrangement for washing and told me to pay 250 rs and after payment he gave me the gatepass. I don't understand that second service is only washing. Again i contacted the service executive then he is telling lubbing of chain will be done. Well done royal enfield

I had a major starting trouble with my gun metal gray.. Its still 4k ran vehicle and gets stoped in between road, as usaul registered a case in road side assistantance, technician came en couldn't able to fix the issue on the spot. As he requested me to call the towning i callled road side assistance for arranging townig to the nearest service center.. After calling multiple times and so many taking follow ups
Townig person reached me 4hours later from the case registered time.. Because he was coming from 40km far..
The distance from the service center to the spot where i was stuck is only 3km.
I asked the concern team again to arrange towing from the nearest place.. He started telling stories.. If the vendors have lack of towing vehicle and the technicians thats their fault..
They cant make the customer to wait for long as they wish..
Totally unhappy with the service..!

Details : royal enfield classic 350 (2016 dec model). Mileage : ~ 7500kms
Issue : neutral light 'on' even after taking out the key.
Cause (Suspected by service provider - velavan motors chennai):
1. Amp meter wiring stuck between handle bar rotation
2. Wiring internal damage (Not acceptable) 3. Damage due to sunlight. (Not acceptable)
Solution recommended : change amp meter (600rs) & entire wiring (4000rs)
Status : warranty expired since it is crossed 1 year.
Complaint : for a wiring design & routing problem like this, why customer should pay for replacement?
Request : concern in charge kindly escalate or reply responsibly on this issue & take improvement to avoid these type of issues.

I bought RE gloves of size L from whitefield showroom of price 2000 Rs on 15/12/2018. They gave me warranty for 6 months, they said if any problems will be there in quality we will exchange it. On very next day i.e 16/12/2018 not even 24 hr got over, I went in the showroom to exchange that with size xl. I was not feeling comfortable with the glove, got pain in my palm whenever I wear that, but they refused to exchange it. They said there is no stitching problem so, I won't exchange it. They refused to take it. After having 15 to 20 minutes of arguing with the sales guy and manager, I throwed that gloves there only and asked that sales guy to keep it and sell it, it's useless for me.

Very disappointed with this act. I bought my bike from there only 4 months back, then also they didn't show me their good gestures. Hate this. Sorry to tell this not going to that showroom again and I will not refer anyone to go there.

I need refund now. I don't want gloves now.

I purchased my re350 on 20sep18 the first servicing is due on first 500 kmart or one month whichever is erlier. On 02 dec 18 i visited re service centre outer delhi showroom their service is very poor they didn't change engineoil but charged 600rs but they didn't. After servicing a different noise coming from engine but earlier there was no noise coming. They make re customers fool and charges are too much. Please do something

I brought a bike in reml, they said one helmat free, but there is no availability of size only l and xl available.. Not comfortable for me. I have asked m size, they said m size not available, i added, how long it will take to get m size, they said i can't be give commitment.. Whether it will come or not, i don't know.. They said.. Finally they convinced to take l size. I am not satisfied with reml service. I want m size helmet, there is no proper answer from reml. Even in helmet reml won't satisfy the customers requirements. Then how we will support reml. I didn't expect these from you people. I need the solution for this as soon as possible. If i didn't get any result, i will highlight the issue to higher authority.