Royal Enfield Complaints & Reviews

Details : royal enfield classic 350 (2016 dec model). Mileage : ~ 7500kms
Issue : neutral light 'on' even after taking out the key.
Cause (Suspected by service provider - velavan motors chennai):
1. Amp meter wiring stuck between handle bar rotation
2. Wiring internal damage (Not acceptable) 3. Damage due to sunlight. (Not acceptable)
Solution recommended : change amp meter (600rs) & entire wiring (4000rs)
Status : warranty expired since it is crossed 1 year.
Complaint : for a wiring design & routing problem like this, why customer should pay for replacement?
Request : concern in charge kindly escalate or reply responsibly on this issue & take improvement to avoid these type of issues.

I bought RE gloves of size L from whitefield showroom of price 2000 Rs on 15/12/2018. They gave me warranty for 6 months, they said if any problems will be there in quality we will exchange it. On very next day i.e 16/12/2018 not even 24 hr got over, I went in the showroom to exchange that with size xl. I was not feeling comfortable with the glove, got pain in my palm whenever I wear that, but they refused to exchange it. They said there is no stitching problem so, I won't exchange it. They refused to take it. After having 15 to 20 minutes of arguing with the sales guy and manager, I throwed that gloves there only and asked that sales guy to keep it and sell it, it's useless for me.

Very disappointed with this act. I bought my bike from there only 4 months back, then also they didn't show me their good gestures. Hate this. Sorry to tell this not going to that showroom again and I will not refer anyone to go there.

I need refund now. I don't want gloves now.

I purchased my re350 on 20sep18 the first servicing is due on first 500 kmart or one month whichever is erlier. On 02 dec 18 i visited re service centre outer delhi showroom their service is very poor they didn't change engineoil but charged 600rs but they didn't. After servicing a different noise coming from engine but earlier there was no noise coming. They make re customers fool and charges are too much. Please do something

I brought a bike in reml, they said one helmat free, but there is no availability of size only l and xl available.. Not comfortable for me. I have asked m size, they said m size not available, i added, how long it will take to get m size, they said i can't be give commitment.. Whether it will come or not, i don't know.. They said.. Finally they convinced to take l size. I am not satisfied with reml service. I want m size helmet, there is no proper answer from reml. Even in helmet reml won't satisfy the customers requirements. Then how we will support reml. I didn't expect these from you people. I need the solution for this as soon as possible. If i didn't get any result, i will highlight the issue to higher authority.

I had purchased re350 classic on[protected] my re is totally rusted from every area and tappet are making so much noise no service center is taking action evry month i have to visit service center i am totally harrased from re vehicle.
It is just 1 year above from purchased and rusting started in many portion of the bike life seat spring rear shocker silensor near engine outlet side
And the tapit noise is also so irritating
And main thing is that i have to visit service station in every 1.5 month i am totally fed up with the after sale service given by re
My vehicle no is hr36ac0354 silver colour
Plz found some sloution for this the company is not giving any response over call and over mail
I had sent mail to company and area manager on 9 dec 2018 and today 14 is over and i havent recieved any mail from either comapny or arear manager

My name is anshul kumar my mobile no is [protected]. I purchased royal enfield 500 cc stealth black on 15/02/2018. R c no is dl13sv5166. Since march 2018 each month there is some problem carried out in my engine and chain gear box, every next day of service engine filter are break and oil are flowing down. I faced so many problem from starting after paid so much money.in a month after service maximum 7 days bike is running good after the same condition happened.
Please solve my problem or change my bike as i think this is a defected bike or some technical issue in bike

My royal enfield standard 350 is having problem with crankshaft bearing. Royal enfield service centre thaliparamba (Vibrant) is asking 20000 for servicing the same. My bike is just 3 years old and done 35000kms... It's definitely a manufacturing defect from royal enfield. How does a iconic brand is using such a low quality products in their bikes!? Feeling shame on royal enfield... Please consider it as a manufacturing defect and do the need full orelse i'm going to dump this #... Such a worst quality product!!!

I have purchased bike yesterday and the same day night i got a problem with it. It stopped suddenly and i could not start it. Road side assistance came and checked the bike and told there is issue with battery and rr unit. Worst experience i ever had. Purchasing a new bike and having an major issue on the same day.

Bike model : royal enfield classic 350 gun metal grey

I am the user of re350cc. This thread is about worst ever service by sheriff motors saibaba colony coimbatore showroom of royal enfield. I have purchased re last year. Its been not even 11 months battery is out. It was under warranty. I gave rc book copy. No response from them. After one week, i visited again asked about it. They said missed my rc copy. So, i gave one more copy to them. I didn’t receive any call or intimation of what happening & when i myself gone to asked about complaint. No response from them. Then i decided to move compliant to branch managing director mr. Imran. After that they replaced standby battery for temporary. They charged 400rs for this. That standby battery also out within a month. For every time i need to visit twice or thrice to the re branch. Still my problem is not resolved. They don’t know to handle customers. I called re customer support but no response. I need an immediate action to be taken or i will move with norms and conditions within regulations.

First and last time to service my classic 350 at fateh autos jalandhar (Punjab). After the complete service they using chain spray and that chain spray is so bad that whole back portion of bike is totally black. After that i complaint for that the service manager called me that company provide that spray and you should complaint the royal enfield company.

I had bought classic 350 from voyage motor kandivali 6 month ago, as per the service due date have done all services on time and am complaining regarding 1 issue to service center guy from the very 1st service that while riding bike i am feeling a jerk and engine keeps getting off,

In last service i was told that the pertol flow is not proper that is the reason this thing is happening but still after the service i am facing the issue.

It says free service but in each and every service in was charged more than 1500 so what was free in it? And inspite of paying # amt still the problems are not getting solved.

In last service i had given the bike in service center with almost 4 liter petrol in in and when i got the bike back from service center the bike was in reserve,

Pathetic after sales service from voyage motor.
Vehicle num-mh47 ae 7385

Date on incident is 11.12.2018

I am the user of RE350cc.. I have purchased vehicle on last march 2018..
just 12000 km decent city limit drove, now mechanic form Bangalore lalbagh road HSR service centre says the chain sprocket has problem and its not comes under warranty, and asking 3500/- for replacing the same, is this true. if yes then for what components 30000 km warranty is applicable..

I have attached the image of chain sprocket and supervisor chat snapshot..

you can reach me at venugopal.[protected]@gmail.com

i am requesting for refund of this amount if its comes under warranty

I am having classic 350 since 2 years and bike has been drive only around 11000 kms in these two years. Now my chain sprocket is broken but i neither ride my bike harsh nor i take it to hills and i maintain my bike properly and serviced as per company instructed in company owned service center since the day i purchased and never ever have visited any outside mechanic. I would like to book a serious complaint against this for providing low quality products for bike and also sometimes i can hear cam shaft noise from my engine. I complained about that noise all the times while giving to servicing but they didn't consider this as a serious issue. I also get noise while gear changing.

Considering the big trustworthy name of royal enfield i don't think i should get such a cheap quality parts which get damaged within two years and that too withing 11k kms of driving. Now the service center people are asking me for complete chain sprocket change with chain also which is costing me too much and that without driving enough of my bike and on time servicing.

I am just coming from the service center after giving my bike for servicing dated[protected]. Above all i always visited this particular authorized service center for every servicing i availed so far for my bike.

Being a customer of such a reputable bike company i don't think should expect such a terrible experience.

Please look into it and provide me justifiable resolution.

My no.:- [protected]

Dear team

This is mohammed shuja uddin, i'm using classic 350 8 months old, my bike battery got down so i've called to service centre vvc motors.
They told me that in an hour they will get an extra battery to resolve the issue but still service people not responding properly from last one week vehicle left idle am fa ing issue for traveling. Is this is the way to respond to customer. Please do needful

Regards
Md shujauddin
[protected]

Dear sir,
I am filing this complaint with almost sadness that my RE classic 500 is having a complaint on it's crank shaft. The vehicle was purchased on 7th November 2016 ( exact 25 months), have only driven 13500 km, never in this 25 months have skipped or delayed a service, even never clocked above 90kmph. Still my RE which I purchased for above 2 lakh rs is facing a huge engine complaint just after the warranty period. The showroom service manager has given me an estimate of above rs25000 for the repair. I never expected my RE to have a complaint as I have taken care of the vehicle more than any one else. I surely think that this is a quality issue. I want the company to intervein in the matter and include the repair in the vehicle warranty. Please do the needful.

Expecting a fast response
Krishnanunni.k
Karoor house
Kodungallur
Thrissur dist
Kerala
Ph: [protected]
[protected]@yahoo.com

Service center :
Pinnacle motors
Kodungallur

I have my 500cc bullet 3rd service done at amar royal enfield service center jhilmil delhi. But when i reached to this service center for 4th service i came to know that my bike had filled with 1.25 extra engine oil, which has been drained at 4th service. It is the standard maintained by royal enfield. On complaining to manager, he was instead imposing on us....

Dear team,
This is rajesh. G from thanjavur. I have booked royal enfield classic 500cc stealth black in jaf associates thanjavur on 30.08.2018 and they promised to deliver bike before 1st week of october 2018. Then i went to showroom on october 1st week they simply said bike will come after 1 month. So i booked in madurai gg motors and got my bike on that week itself.
Then i cancelled my booked vehicle on 03.10.2018 in jaf associate till date am not received my booking amount of rs.5000. I visited showroom more than 10 times but they are not ready to give my cheque. Whenever i go they said it takes 1 more week. I dont know why they are not ready to give my money. They are cheating to use customer money. Kindly take corrective action against that agency.

Name : rajesh. G
Booking no : bkng[protected]
Booking date : 30.08.2018
Cancelled date : 03.10.2018
Location : thanjavur
Cell : [protected]

I purchased ROYAL ENFIELD CLASSIC 350(GUNMETAL GRAY) in end of may 2018.
I registered a complaint on september regarding fuel leaking issue on my classic 350 gunmetal gray purchased from kaalikaambaal motors Vellore.
Complaint ref no: CCSHOC[protected]
after that they changed the tank and canister.
but now after two months the same problem persists.

Then i went to the service center they said again need to change the tank and canister but they don't have stock now it will take nearly 10 days to get the stocks.

I am very highly thinking that Royal enfiled royal enfield products are very good but now i am really disappointed and i have doubts on the quality and service of ROYAL ENFIELD.

I purchased my dream bike to ride on the road but nowadays i am supposed to let my bike on service center for complaint after complaint occurs in my bike.

From my first service to going for 4th service now i have clutch noice issue but still the problem isn't solved .

I am thinking now why i purchased a product from Royal Enfield with full of problems and complaints.

WORST EXPERIENCE AND BIG DISAPPOINTMENT IN MY LIFE FOR PURCHASING A ROYAL ENFIELD BIKE.

Till date no response from Royal enfield my second complaint regarding the same issue.

When i got my bike @6 april 2018.
Bike was only hav gone upto speed100 then i hv complaint about it at RE servicing center they said it will be increase after 3 -4 servicings
But recently i hv send my bike to RE service station the bile was not reaching its correct speed
I hv driven the demo model of it and speed reached upto 125
My bike is still not serviced and the authority is saying that bike is in good condition and they have given their 100% to fullfill ot and my bike will only run upto 100-110 only
And this is not the only issues pickup problem is there also and the engine sound is also a major issue if it goes on like this i will make sure to complaint a case against you in consumer forum if my issue not resolved
Either replace it or resolve it

Dear sir,

1. I undersigned wish to bring it to your kind notice that i own a re bike (Bullet 350cc) having registration no g2 upd977 with chassis/engine no 154977.
2. On 19 aug 2018, the said bike was taken to workshop of suri sales pvt ltd ranibagh, haldwani for some minor works like "starting problem". Being defense personnel, i had requested the workshop manager to get the needful done at his earliest as my leave was going to be elapsed. Inspite of repeated requests and callings i was not delivered the bike in due course of time, however the bike was delivered to me by their mechanic on 06 oct 2018 i. E after 47 days.
3. The bike was tested by my son as i was away on duty. I was really shocked to come to know by my son about the pathetic condition of my bike really worst that before, the following faults were noticed :-
(A) oil was leaking from rocker cover (B) smoke was emitting from
Piston head (C) nuts were loosely fitted (D) poor wiring works
4. I soon called workshop head and got noted down all the problems, he assured me that he would get my bike collected from my residence. But till date the bike was not found collected so i am compelled to lodge a complaint. I do possess all recordings with the staff.
5. Please issue necessary instructions and do the needful earliest.

Your's faithfully

(Pratap singh bisht)
No [protected]