Royal Enfield Complaints & Reviews

Dear sir/ma'am
The next day after buy this bike next day when i cleaning bike i saw a capital r and scratch on the bottom of right side of engine on cromer cover and i got very disappointed for that. Than i complained about that to dealer. To change my cover it's not my fault to founding scratch on new bike or you think at that time should i wear sun glasses and check for scratches on whole bike at time of buying i thought it's whole new bike so as good nature of mine i don't search for any scratch and get my bike to home and next day at time of cleaning up i found that scratch when i told whole story to one of dealers boy he said our whole bike are coming to showroom from our service work shop behind the next road so it may be done by any co worker or technician..
And at last i understand this scratch on my bike is not in intenseliy it's part of intensely done because of a capital r scratched by a sharp pointed instrument.
I request you please see my this problem and short out as soon as possible.
Thanks
Prashant sini
[protected]

I have used my re thunderbird 350 for about 2500 kms in the 1 year since purchasing the bike. I was told there are compulsory replacement of all rubberised parts and other spare parts of the vehicle, despite the minimal usage of the bike. When questioned why replacements are required when none of it is worn out, the response was "as per policy, you will lose your right to claim any warranty if not done".
I believe it is not even relevant for changing any part of my bike for the warranty to be invalidated, considering the level o[censored]sage.
This is in connection with the first paid service (5th service overall) as per the owner's manual.

I have royal enfield stealth black 500cc bullet. Last day i gave my bullet for 3rd service but they brought extra money of 176rs because i bring my bullet after 17 days. It is not fair it's my wish when should i service my bike not their. So i want know is it rule of royal enfield. How can they do these think of activities. I think this company is lose their royal culture and do anything for money

Hello
I have a one major issue my bike standard 350
6 month back purchased bike
Then just one week back i seen a rest on my fly up section i say that complaint at service centre then that time mechanic say this not consider in warranty then he is just touch a paint on the rest area that's vary boar i am not satisfied on your service

Dear sir/madam,

I am writing to you in good faith and hoping you will be able to provide the solution about below reported issue which i am facing with my royal enfield gmg 350cc.

Vehicle details:
Purchase date :[protected]
Chassis number: me3u3s5c1jb632461
Engine number : u3s5c1jb304114
Number of services completed on time till date : 3
Service center address : address: no 772, 100 ft rd, hal 2nd stage, indiranagar, bengaluru, karnataka 560038

Issue details:
My rear disk is creating noise and getting spoiled, it has been replaced under warranty twice and still not functioning properly.

Sequence of event:
1) i reported the issue with in 10 days of after purchase that the space between disc place and holder is not equal, and thats why it is creating notice. I went to service center and they did adjustment. Please note even after the space was not equal both side.

2) later on i reported this again, this time my disc plate was burned due to the same issue, and this time service team kept my bike for 4 days, they informed issue is fix. I tried again the noise was not their and i was hoping that it will not come. But the space around the dick and holder was not equal.

3) again, third time i was facing the same issue this time i also informed service team that you have put incorrect disc because i can see the gap between disc and screws (Even though they were completely tight). They ack'd it and replace the disc again. This time they also grind the holder to provide the space. This was not anticipated because the holder plate was design for all the gmg bike in same fashion and increasing the space would risk the malfunction. I still accepted it, hoping issue will not come but again it is appearing.

Please note all these time i was paying for break pads, which was getting spoiled because of manufacturing defect, my only two wheeler vehicle was in service center each time for 3-4 days minimum.

I could not ride more as i went abroad for 2 months, now when i am back, my disc is sounding again, silver coating burned and pad is also gone. Space around the disk and holder are not equal, please have a look at the photos.

Attaching various images, detailing the problem, let me know if you need more images and videos which i captured.

Ps: could you please let me know what should i do with the vehicle, its under warranty, service team is just replaced disc which is temporary solution and causing both you and me time and money. Seems no one is able to identify the actual cause yet.

Regards,
Yogesh

Thanku so much for your immediate response. I had recieved update from service centre bhilai (C. G), oil leakage still remains, they assured me to deliver my bike today by latest 8 p. M but their service advisor asked me one more day to resolve my issue. Kindly update me the status regarding my bike.
Thanking you
Regards
Dr rizwan khan
Mob [protected]

Some months ago i have purchased royal enfield classic gunmetal grey. While driving this bike for about after 15 minutes it started to make some creepy noise from its engine. We complained about this fault from the service person and the manager but they did not accepted that the bike's engine is faulty and said the noise will end after 2 or 3 services but this did not happened! After 3 to 4 services the creepy noise did not end then we again complaint about it. Now this time they taken the bike and said they will try to fix it but the noise did not end after their endless efforts and then they sent the bike to lucknow from banda. The people there at lucknow try to solve the issue but they were not able to because the bike's engine was faulty and they sent the bike back to banda and said to us on a phone call that there was no fault in the bike told us to go to the service station pick up the bike. When we arrived at service station this time the bike was making more creepy and bad noises from its engine! The people at the service station did not solved the issue and forcing us to pick up the bike!

I have send my bike on the 23rd of friday for my first service they did not do the servicing properly and there was a noise on the engine side so had to resend it on the 27th of tuesday which they picked up the bike in the morning and give me by late evening still the bike is not performing good and the washing and servicing was not been satisfied as they delivered the bike to me i called and told them that the servicing and washing was not done properly the service advisor name was aviraj panchal and his contact number is [protected]

Umesh mansinghani
[protected]

Mh01 df 8559

I went for servicing of my bullet yesterday at bhilai (C. G)... I have issues related with oil leakage, other parts were working fine.. After servicing the problem still remains same and my problem got worst when its chain spocket starts knocking... I am pretty disappointed with servicing... Also they have earlier estimated cost of around 400 and made final bill of 1035 inr.. They take whole day for servicing and didn't resolve my problems.. Kindly process my request and provide me resolution regarding this... Waiting for your reply...
Regards
Dr rizwan khan
Mob [protected]

This is to inform royal enfield that i had purchsed my bullet classic 350 gun metal grey from prathik motors vashi 4 months back and the seller experience was good.

I had decided for a ride from mumbai to pune on my way at panvel my battery got some problem and was not working i took it paratik motors panvel service center and they said the battery has some manufacturing problm and has to be replaced and i had put it for replacement under warranty at servuce center

After some 15 days i got call from service center that the battery has been replaced u can collect it from service center.

When i went to take the replaced battery i found that the replacement was of a old battery not the new one and i rejected to take.

And complained this matter to all higher authorities including asm navi mumbai region from royal enfield.

But there was no proper response from any one and they asking me to collect the old battery as replacement.

As of now the prathik motors has been closed by royal enfield and i dont have any alternative to get my battery

Hi am chirag from mumbai borivali. I purchased classic 350 chestnut from ur kandivali west sv road voyage showroom in the month of feb 2018 from mr. Rakesh dede (Sales representative). M very upset & sorry to say that the service is pathetic. I have an issue with the amazon battery which is not getting charge regularly & i have to start my bike manually which result in swallow my leg & its badly pains bcoz of that. I went several time to showroom & service center for replacement as it is under warranty but they says that it will take 15 to 20 days or it may take 1 month to replace but they don't have alternate battery in spare. How can we mange so long period without battery? From last 15 days m chasing behind it but no response from anyone o[censored]r department. Kindly suggest what can b done in this situation.

Mob: [protected]

Our near royal enfield service can not provied a good service i had 4 time service at near showroom but my problm not solve kindlly submit my complaint and imidetly action for my regading and showroom worker not seticefaid answer for my isssue i requested please you had contact the my nearest show room and provied to best service.

Owner name _ mahesh jha
Bike _ royel enfield 500 cc
Colour _ crom
Address _ r/o 1/171 pani ki tanki ky pass housing bord sawaimadhopur rajasthan

Hi,
Royal enfield support team all,
I am rajkumar. N (Bike travel team lead rider) chennai
Hide quoted text
Mob: ([protected]) ([protected])

Regarding for services complaints.

Today my vehicle faced 2nd complaint.

My vehicle model classic 350 black
Tn 48 ac 5456

Job card no : rjc[protected]
Invoice no : sli[protected]
Invoice date :[protected]

Below my issues mentioned, how to they are people treated..!

My vehicle getting monthy check up on general service.

I have contact service center chennai,
Yesterday i got appointment and today i given to service center

Serivice center hade send msg on afternoon 02.44pm your vehicle has been ready.

Once i had confirmation to call service centwr my vehicle right now ready or not?
They people spoke with me your vehicle has services done.

I'm reach out service center in the evening around 7.30pm.

Total bill amount paid, after my vehicle checked my vehicle tail glass has been broked, all complaints still there not rectified.

#bad_service_maintenance

1. Worst of handling. No customer support.

2. Very bad service maintenance.

3. I said some complaints in my bike. But why these people changing all spare spare parts newlyy?
My original spares not yet reworked they technical team.

They people's are ready to change new spare parts only...,

4. They didn't take my complaint as an issue.

5. They all changed my bike spare parts, after that my problems not rectified.

6. They didn't update any status and no proper response from them. I have try to call they people's ignore my calls.

7. No respect to customers. Is the way you treat customers.? I

After that they people's are contacting my vehicle ready is serviced. And is ready for delivery; the bill amount

8. I paid the bill amount. But i want to know y it's lagging. I have vehicle delivery (Gatepass)

Note : (I have all proof & records & statements)

9. Till i didn't get my vehicle after paying full amount.
Worst maintenance.

Now i am using my own transportation back to work.

What about vehicle status i won't see my bike that service issues. They people said lot of storyline...

And notify that if you are not responding within 24 hrs then i will sure file a case against you and your company on consumer court on monday..

Please action immediately

Store : sri velavan motors pvt. Ltd - greams road - service center

Address : 244 pathari street. Anna salai. Thousand light chennai 600006

Mobile : [protected]
Phone :[protected]
Email : [protected]@velavanmotors.com

Service manager : [protected] (Mr. Vetrivel)
Crm : [protected] (Mr. Dilip)
Service head : m. Xavier

Dealer-harshith motors (Royal enfield)
Subject:- no proper communication unable to speak in hindi & english.
This is to inform you that we visit the showroom to order a bike
On 8th-nov-2018-standard bullet 500cc-forest green-with abs. Hence day 1
The sales representatives unable to explain any of the model in proper language, secondly even we shown pictures & color & model even the representative unable to record the details in order slip. Even they dont know the abs upgrade for 500cc standard varient.

We want the showroom should provide proper catalogue with pricing and specific model names or numbers etc - and the customare care support team should able to speak in official languages in showroom & on telephone as well - and should provide working contact telephone no's in showroom details.

Team royal enfield
As we all are in joy of the new product launch interceptor and gt. Iam too in joy so i decided to book one and took a walk to showroom to book interceptor 650 standard model orange model. As i noticed the amount they briefed x showroom price is low as 234164 and a road tax 47387 this amount confused me. Where iam staying in bangalore with a tax slab of 18 percentage how this much difference willl come when i enquired they mis informing all the customer that tax percentage is 20 percent. After all the effort the re taking to get the benefit for end customers still its bad to say some people are taking advantage of it. I want to bring this to notice. Given below are the show room singasandra electronic city and most of them located in bangalore city. Attached the price chart.

Sir,

Following points for your consideration & i need your help in this matter:-

1. The bike delivered to me on 31st march, 2018. My gstn not updated in the invoice after repeated verbal reminder. The proof of gst rc/challan already provided (Invoice attached.)
2. The insurance policy provided. But name of financier tata capital financial service ltd. Wrongly entered instead of hdfc bank.
3. The rc of my vehicle not provided till the date.
4. The copy of road tax receipt not provided to me.
5. The four emi of rs. 4993/- i had paid since june, 2018
6. The repayment schedule of hdfc bank not provided.
7. Others mandatory documents except above is still pending with the dealer.

The sangam royal field staff not giving concrete information, every commitment since april, 2017 resultant false.

I request to you please help me in this matter.

With regards

Ashish sharma
[protected]/[protected]

After running 40 kilometer a big sound from engine room. I was all ready show the complaint in my near showroom but they are not identify the problem. So what can i do next and how to close the problem. I have royal enfield classic 350 gunmetal gray.
I need the detaild explanation about my problem immedietly
My contact number: [protected], [protected]

Yesterday i faced a problem with my bike, the engine used to go off in running.
I though might be due to some dust particle or water in the petrol tank.
I gave my bike to the nearby royal enfield service centre (Brahma motors, wakdewadi, pune), where the service advisor told that he will clean the tank & the carburetor. While doing the service the service advisor found that the purge valve has got damaged/dead, i was told to replace it with a new one. While picking up my vehicle from the service centre, i asked the service advisor for how the purge valve got damaged/dead, he replied that you have filled the petrol tank full because of which the purge valve got damaged/dead and this problem is with all the classic enfields, if this problem is with the company why cant they resolve it & why are they charging money for the same.

I have royal enfield bike. The model of bike is standard bullet 350cc and 2011 model. The inner side paint of petrol tank removed and mix with petrol every day due to this filter choke problem occured also carvator of bike is damaged because of paint dustmix with petrol. We contact with royal enfield agency in shri muktsar sahib but they didn't help us.

I had given my royal enfield 500cc bike for service and they had given me appointment timing at 10:00 o'clock everything was done good with changed parts as they told to changed and changed silencers into stock one and i was happy with it doing my service of my bike and they delivered my bike at 6:30 but the next day when i took my bike for out i noticed fuel was licking and i immediately took my bike to show in royal enfield service station they said fuel pump is got spoil and it got small crak now i don't no what they did, what they doing. Sir i dout they change bike parts from one bike to other bike and long time to do a bike service i think they do theft thing while they doing service and main point no body is allow to see what going in service room everything is packed to block what they r doing