Royal Enfield Complaints & Reviews

I have started using bike from 2015. It's almost 4 years bike. I did service as per schedule at re authorized center only. Daily usage of my bike is less than 25kms. From day 1, i have noticed engine sound and complained with re mechanic in chennai/bangalore & anantapur also but they used to say that no problem. From past 1 month engine sound become more so i gave in service center. Now they are saying that engine problem need to replace some parts. It will cost around 15/20k. I just shocked by hearing that number.

It's very pathetic. Worst engines from re.

I have booked the bike at worli showroom on 19th october by paying 5000 as booking amount on only one term that i want the delivery on 1st day of diwali which is 6th november. The onraod price was 243000/-. Took the finance from hdfc and got it approved. On friday 26th october i have paid the down payment of 45000/- and again confirmed the on road price and the delivery date where the representative said that 243000 is on road prices and i will get the delivery on 6th november.
On saturday, they gave me a call and said that now the bike is coming with the abs and we need to pay 17000/- more.

My complain is :
1. When i did booking no one told me that if any upgradation is coming in the model we need to pay the differential amount
2. I have booked the model with out abs then give me with out abs.
3. Even at the time of making the down payment of 45k no one in the showroom informed us about the change in the price including the manager which was co-ordinating with us at that time.

This is very disappointing and annoying.

I am not going to pay a single penny to royal enfield.

I want my bike on first day of diwali which is 6th november with or without abs within the same price.

Else i will approach this matter to consumer court.

My name is arati khadye and my contact details are [protected] incase you need to contact me.

Regards,
Arati khadye

To whom it may concern… wrong choice – royal enfield!?!

I’m one of the customer waited few months and bought the royal enfield – classic 350 cc on last year.

Post the first service had always additional interaction’s to get complete the services…but till date i felt vibration is more and while ride there’s no support for foot rest… juddering back wheel.

Topical familiarities :-

I had serviced the bike at 12979 kms on 5th oct and explained that all my concerns are carried out & diagnosed all the problems, but within a week time i started developed a serious problems really the vehicle is unfit to drive also exasperated with the “traditional brand” / company like royal enfield.

Aging i given the bike as complaint basis where they put job card on 25th oct and taken back on 26th oct 2018… without any charges they returned my bike without cleaning and more scratches on front mudguard, the worst part is not cleaned my bike where they kept at service centre more than a day time.

I really felt very bad and the poor quality of “royal enfield – as a premier brand name in today’s two wheeler market” where the top level team is working hardly to bring the brand name to be top in the global market, but locally where it’s completely destroying their hard works as a challenging the task!!!

My real concern is whether the quality of “royal enfield” came down or the authorised service centre partners are pulling down placing may not replacing / cheating the real customers and placing subservience of parts by royal enfield / authorised service centres.

Now i’m literally post and start selling the bike and to be relive / recover from the bad experience from the “great – popular” brand company bike since had multiband bikes where ever never faced such serious issues.

I writing this to the top managements to look in their customer issues post sale else again the name should to be rummaged on forthcoming dualistic arcade, so please understand the seriousness and start retain the real riders.

Thanks & regards,

Prakash s

I got thunderbird 350 x but the manufacturer made a mistake in that because it’s mudguard is too small and we can go in muddy place the bike gets fully mud even a rider too so i request u to change that in your new product for customer satisfaction and i also need to change from your side as soon as possible otherwise i should go to higher authority

Myself prafful and i own a himalayan (2016 model - mh04hp8545). Purchased the bike on sept 2016 and completed around 22k kms. I have changed the cone set 3 times over the period and now the service center is asking to change the rear wheel sprocket... Sprocket change at such is early stage and that to for an adventure tourer bike is not a good thing for the brand royal enfield and the cone set i have changed thrice again raising questions on the quality of the parts used by royal enfield..
Kindly do something as i don't want to regret my decision of getting associated with the brand...

On 20th of october i dropped my bike off at “authorised royal enfiled servive center” that is brahmi motors in udupi, karnataka for the 6th paid service.

While dropping off i mentiond several issues like the slight valve tappet noice, vibration noice from headlight, chain banging noices and rear break squeek. Out of these all mentioned, only the general service was done.

No other repair was even attempted and when i asked the manager about it, his reply to every problem was “this is comman in royal enfield motorcycles”

So much for authorised service centers, i could have goot it serviced at a good garage nearby me who at least would try to solve the problems i mentiond.

Another ignorance by the servicemen,
Break light switch spring for rear break was left un connected and thank god i mentioned it there itself.

Please improve you service outlets. Even the employees dont give a #. I waited 15 mins outside the showroom while the service representative was busy talking on his phone instead of taking service notes and completely ignoring me even after seeing me.

Dear sir,
I had purchased this royal enfield bike 350std blk [kl-07-cl-120] on 03/06/18 from royal enfield brand stores no 25/85a, koonamthai, edappally, kochi, kerala,. At idle the engine start to produce a unusual vibration and loud sound after first service. This was reported to re customer care manager and their team. They had serviced accordingly. But after again the engine noisy sound has become more louder than the previous time. During that time i had contacted the show room staff but they were not helpful. I am not using this vehicle for the last few months as it is very noisy. Presently, i am on a visit to kuwait and will be back in december this year. I want my royal enfield ready for ride by then. As you are aware the vehicle is still under warranty period. I could not go for a single ride satisfactorily till now.
Therefore, this is my humble request to you to interfere in the matter and direct the concerned staff to rectify the system of my re.

I hope you may take necessary action in this regard.

Yours faithfully,
Linu joseph.

Hello re,
I have been owning classic 350 bs iv from 16/01/2018 [kl-59-r-3845]. At idle the engine start to produce a unusual vibration and loud sound after first service when riding above 40km/hr speed. This problem was informed to service centre officials on every time of service. But they are not ready to solve that issue.
When i consult workshop from outside who is expert in repairing re bullet, they told that loud sound...

Respected sir,
I m suresh patil currently employed as deputy superintendent of police in maharashtra state. The service provided to me by the gadhinglaj branch dealer (Pin code : 416502) was of extremely poor quality. Their response was arrogant and showed lack of hospitality. Such kind of service is not expected from a brand like royal enfield. To speak the truth i have lost the passion to ride that bike due to such service. The kind of training that is provided to the employees in such showrooms raises questions in our mind. I hope proper action is taken on the owner of that showroom.

Dear sir,

Last week i have received a delivery of re standard 350 from south west moto rcorp india pvt ltd, kasaragod, kerala showroom. Before reaching home i felt an extra sound from the engine on 4th gear through rough road and vehicle pulls toward right automatically when we take hand from handle. So i called the sales team and said the complaint that day itself. But they told that they are done the test drive about 4 km and did not found any complaint. So if you have complaint please visit us on next working day. So as per there voice i toke the vehicle to showroom next day itself. But they did not resolve the complaint yet and did not accept there mistake. T is the fault of the sails department they could check the vehicle before delivery, but they didn't check. Now it's the 3rd day vehicle is in showroom, so what should i do?
Here am submitting the showroom details
Please do the needfu
Regards
Julbin s john
Kaimaril (H)
Malakkallu (Po)
Kasaragod
Kerala, 671532
[protected]

Dear team,
I m kalidass... I booked (12/10/18) royal enfield es 350 silver colour shoow room booking no 900580.. Initial amount 40300 paid.. Today (17/12/2018) is my delivery date... I reached showroom today evening... They gave my bike but my new bike looks very dirty and damage i was very disappointed... Very poor service they not gave proper response... Finally they said... They will replace that particular parts in bike but am not satisfied... Why they are doing like this... They makes bad name about royal enfield company. And that empolyees very care less... I want to escalate complaint against particular showroom...
. (Bull maan royal enfield showroom, coimbatore-65, tamilnadu) please take immediate action
Name:kalidass
Document no:vdl[protected]
Chassis no: me3u35c1jg351290
Engine no:u3s5c1jg803106
Type of vechicle:bullet 350-es silver bs 4
Vehicle :1800195
Invoice no: inv[protected]
Thanks and regards

Hi,

I have purchased my new bike from Whitefield Motors, Bangalore on 20th Mar 2018. Since then my bike is more in service centre than me. The engine is making so much of noise and i took to the same service centre so many times. Every time they will take the bike for 10 days and after that the same issue is repeating again and again with in a day. I told them, there is a defect in the bike since day one but they are not ready to replace the bike or at least the engine. Now also my bike is in service centre only. I need a permanent solution for this issue by replacing the bike. I am so much dis pointed with the bike after buying with so much exited. I need some ones help to get my new bike with replacement. Please let me know if any further information required from my side.

Hi..I purchased a Royal Enfield desertstorm 500 a year back...the crash guard which came along with the bike started rusting and I got it replaced from the company itself...the 2nd crash guard broke into half within a week..got it replaced ..the 3rd crash guard also broke at the same place...I complained regarding the poor material quality and asked for a replacement...I didn't get any..they r being very irresponsible..I complained many time to customer care..no actions were taken..yet...I regret buying this bike every day of my life..

Sir
I am very regret to inform you that your gautam service centre in muzaffarpur having very pathetic conditions.
As you know we spend much money to buy a royal enfield at the same time expect good service from your side but here situations are very different. The staff of service centre is not even bothering about your brand and also not keeping time which they written in receipt even not to inform customers about the delay and reason
They have practised to delay the customer and only wash the bike and handed over to the customer so that they are not able to identify whether sevicing is done or not. This is my fourth servicing and always i got same results
Please investigate the matter otherwise i will take a legal action
Regards

Royal enfield; an international brand for bikes which is expected to provide the best of everything to their customers has drowned our expectations and trust towards the company.
We have paid them the asked price on time but in return the company is not providing with the promised services.
Also hospitality that is expected from the company was not shown. Behaviour of employees was not respectable and was quite harsh. I am really disappointed by overall services of the company.
I really doubt it’s existence as a competitive company in the international market in the near future if same goes on.

I have my re chestnut 350 for servicing in i speed motors service center purasavakam. They charged me 4000 rupees and said that they have change the rear break shoe and the charged me 300 for that. But within two days the break spring got cut and started giving an irritating sound along with vibration. Also i informed them that there are dust particles in the front disc caliber. But they ignored that as well. Very poor level of service. Did i pay 4000 to come back aging with a complaint in my bike with one day loss of pay to my office.

I purchased my royal enefield himalayan bike in june and everything was fine then.
3 months later i come to know about the himalayan with abs that was hidden from all royal enfield customers.
Now i have started to have problems with my bike as it makes lots of noise and the brake makes a lot of noise as well.
My tube of the back tyre has torn as well just within 3 months and i had to pay to get that repaired as well.
As a owner of a royal enfield i expect much more and not this kind of service that i have got and the most annoying part is that the details of the abs version also was hidden from the customers.
I could have waited if that was informed to me.
Really disappointed.
I would like to be compensated for this in some way as i am really unhappy right now.

It's the most third class efi unit and it's fuel injector block in every 3 months and after 6 months it has to changed... Pls update it in carb version... Efi versionis worst you give... I bought it in 2015... And i am suffering it like most ever fault i does.. Pls indian government take some action... They are fooling their customer... Only making new models and fooling customer

Defect in handle i have re classic 350 but in handle or in fornt area i didn't find the exact problem but the handle was not in extra location or in right way i don't know the problem either it was handle prblm or may b any other prblm and when i reached to service center they don't check bike properly and say that u bike have no problem it was fine but when i ride the bike i feel that the handle was not straight

Hi team

The reason i am writing today is to seek help in the removal of the royal enfield service center from a residential area.

I live in golflink (Mawpun)-shillong, east khasi hills district, in a residential colony. Unfortunately in the mid of this residential area, the dealer for royal enfiled has set up his service center here. This is causing a lot of inconvenience to all o[censored]s lives in this area. Due to the constant coming, going and testing of the bikes there is a constant noise created through out the day and more so in days that they have a service free clinics. The noise created due to the presence of this center is now becoming a health hazard to residents of this area

We had taken the initiative to request that they try and test the bikes somewhere else and have the office in this area however this has unfortunately fell on deaf ears

I am contemplating a legal approach / action however i am reaching out to you the company first to see if this can be resolve without resorting to this.

I will request to look into this urgently and i can be reached at andreena. [protected]@gmail.com should you need more information

Regards
Andreena