Royal Enfield Complaints & Reviews

Hi team,
This is chandra from hyderabad.

I had a bad experience at re company service center, sanath nagar, hyderabad.
I gave my thunderbird 350 bike for servicing on 21st september (Friday) with some repair work and part changes.
I got an estimate of 3k and i expected another 3k for rear disc change. The contact person informed me for clutch plate and few more parts changes.
I expected the final bill to be around 9k.
I collected my bike on 23rd september (Sunday). To my surprise the actual bill was 17k. This included various parts changes and charges. The major one being rear caliper change for 6k. Which was not informed to me.

Even the bike delivered to me was not washed, dont know about servicing if they did or not. When i asked, the person informed me that there was some problem with washing pipe set due to which they did not do the washing.
I am attaching a copy of invoice and some of the bike pictures.

Though i paid full amount but would definitely not accept such a high bill. Could you look into it and refund the extra amount paid.
Attached is the invoice copy.
I reached out to re customer support and responded that they will look into it, its been 11 days now, have not heard anything from them.

I complaint about jerk and tak tak sound in rear chain sprocket assembly but service center told me it's not a serious issue. It was my third service. Then again i asked them to resolve the same issue on 4th service but no solution. I thought they may be correct but again on 5th service same problem. Now after fifth service they told me your sprocket assembly needs to be changed which will cost around rs 4000. My question is that i drive my bike very carefully and drive only on plain road which is a highway in chennai, then why this problem came so early. I went for every service before time because they kept calling again and again for servicing, my fifth servie was done at 8000 kms only on 21/09/18, which means i m going servicing my bike before time.. Still problems are there and they are blaming me for this damage. It is not my fault at all but low quality parts of royal enfield. I want to complaint against this issue. I want resolution for this issue. I hope my issue will be take care of in time. Otherwise i have to talk to my lawyer to file a case against them.

Sir i have booked my bike royal enfield 350 from new delhi to dhanbad jn. It was loaded on 02 oct on train no 12382 poorva exp prr no [protected] but not unload to dhanbad jn didn't to receive my parcel yet so i am requesting you to please checked my parcel as soon a possibile and let me know the status of it on this no [protected], [protected]
Prr no. [protected] reg. No. Up 17 l 2426 ankit kumar [protected], [protected]

It's my previlage to inform you that i have booked classic 350 gmg two months back, 18.7.2018, from your dealer concept trivandrum and recently changed the varient to classic 350 signals storm rider, which the dealer is reluctant to deliver my vehicle on time even not picking my call. I don't know whether it is a right platform to ask these questions here. I kindly request you to do the needful for me. Reach me on [protected] shibin

Dear sir/madam.. This is john moses p. Two days back i've purchased my latest brand new royal enfield from the chennai thirumullaivoyal dino motors showroom which is a authorised royal enfield outlet.. While displaying the model, they've said that they will be providing the vehicle color helmet which is a complementary product... Later they r refusing to give me that and just throwing away a normal low model helmet.. When i asked them, they r behaving rude and said i[censored] need u collect or else no helmet for u.. I've been a series hurt from that showroom. So i request you to pls take necessary action against the showroom and make me provide the desired helmet for that bike which i purchased..
Showroom details are listed below.

Dino motorcycles,
No 11, mth road (Opposite to stedeford hospital)
Thirumullaivoyal, chennai 600062

My details:
John moses p
Email: [protected]@gmail.com
Date of purchase : 26.9.2018

Dear sir/madam,

I purchase a royal enfield - bullet 350 black bs iv from your dealer "solitaire automative" noida, sector-63 on 16.09.2018 and the details are as follows:

Booking no. : bkng[protected]
Chassis no. : me3u3k5c1jh357437
Engine no : u3k5c1jg812088
Tyre no. : 3437
Financier : capital first ltd

The customer care complaint registration number is ccshoc[protected] dated 10.4.2018.

I have been driving other bikes for last 15+ years but as this is my first royal enfield bullet so i was not aware about the bullet engine's genuine sound. When i listen the sound on the first day, i thought that will be ok after few kms. But when my friends who have been using bullet for a long time listened the engine's sound they shocked and ask me to throw back this bullet in the showroom as there was very bad crank noise in the engine on the very first day.

Next day on the way to my office i felt the front wheel was bubbling, i thought due to low air pressure but when the tyre mechanic checked he told me that the front wheel alignment is very bad and it's breaks are not friction-free, they need to be replaced or repaired because it may cause an accident. I was out of the town so i had to pay and get the front wheel's breaks repaired there at a pvt. Bullet mechanic, as he was an experienced bullet mechanic (20+ year experience of repairing bullets) he listened the engine noise and told me the same thing as my friend suggested that there was engine's crank noise which is not a good sign.

Before purchasing this bullet i was dreaming that i would drive like a royal man as royal enfield has huge respect in the world as a solid a perfact bike but everything went wrong with this particular peace. Sometime's it takes 8-10 kicks to get start and its battery meter never goes into green line (Charging) always kept in middle while driving also, i don't know if the battery is defective of it works like this?

I am highly disappointed with the performance of your bullet (Particularly this as i am huge fan of royal enfield bullet and i want to drive bullet only but not this type of defective peace).

The meter is just crossed only 500 kms and it's first service is about to be done but i am getting problem like a 20+ years old bike.

1) front wheel alignment problem can be repaired no issue.
2) if the battery is defective can be replaced, no issue.
3) bike kick starting problem can be solved after replacing the battery, no issue.
4) the bikes pickup & mileage is ok as i am still driving 50-55 km/hr as suggested by the showroom's delivery man at the time of delivery.
5) gear shifting problem while gearing down from 3rd to 2nd, 2nd to 1st and it also stuck between neutral to 1st. It's a serious problem as this is a new bullet will get suggestion from your engg. At the time of visit.
6) there is very little oil signs on the engine may be serious issue.

But

7) what about the new engine's abnormal crank noise?

Neither i'll accept this defective engine nor repairing of this engine at any cost.

How could anybody get the engine repaired just within first 500 kms of his vehicle?

I want this defective engine must be replaced with a new genuine bullet engine after checking the real royal enfield sound.

I purchased royal enfield and i want the same feel while driving on road, not like a trackter or deaser engine of a generator.

I love royal enfield bullet from my childhood and wants to drive the same perfect new bullet soon. I will forget all the issues if the company listen my problems like a genuine brand and solve them as per customer's satisfaction.

I believe that the world's best bike company "royal enfield" will take the matter seriously and get it solved very soon before an escalation.

Waiting for a positive, quick and favorable action from royal enfield.

Regards,

Yatendra kumar
Contact no. [protected]

Vehicle no mh03 cw 7928, don't use royal name when using cheap poor pitiful garbage quality parts in new bullet 350. Putting royal name doesn't make you royal is big slap on royal name. I have bought so called royal enfield 350 its just 8-9 months within six months clutch plate got scraped, engine polished gone, silencer got rusted.
And sakinaka royal enfield service center never pick call still bullet is in service center. Know a days built quality is really bad, plz don't buy royal enfield bullet its big scam, you will fill miserable after seeing after sale service and parts quality. No hard filling only truth speaking.
Name : wasique shaikh.
Contact :[protected].

My name is arun, i have royal enfild cllasic 350 up15 br 2094. I had purchase new royal enfild classic 350 silver in 2015, but some battery charging & engine oil leakage issue in my bike last 3 month. Then i got bike service in nutech motors but the problem remained the same. Service center (Nutech motors llp 28 west rithani delhi road meerut) told me that issue in battery and we had replace new battery 3 time but since last 1 month my bike electric self not proper working and engine oil leak is similar. I had visit at (Nutech motors) in september on 30th but service center engineer told me that this issue in battery. Then i told them that we have changed three new batteries in 3 months. Then we gave our bike for the service and wrote all the problems to them and talked to them to solve all problems. Finally today we went to take our bike on delivery time (3-oct-18) and we found that the bike is still the same old problem.in the meanwhile we never received any call or message. After this we met with the nutech motors service manager and asked him why our bike was not right and if there was any problem then why was not we told? He had no any answer. After much debate, then he called his engineer and asked why the bike has not been repaired and he told that the engine will have to be opened to stop engine oil leakage and and the battery is getting worse because the bike alternator is faulty. Then we said that why not open the engine and what is the meaning of service charge. After a very long discussion, we asked him to change the alternator, he said that we do not have spare parts available, it will take time to arrive. This time both problems with my bike are intact. I am very disappointed for his work process and service.
So please help us. Kindly do the appropriate action against nutech motors meerut.

Very very bad service & process to bad, no have any guideline of bike service or checkpoint. Very shameful for royal enfield.

Hi,

This is srinivasa a, from bangalore, your royal en field customer.

Details -
Owner name - rajesh kumar pr
Model - standard 35 es
Registration number - [protected]
Showroom details - cvs motorsno.812, 5th a cross, 1st block hrbr layout,
Opp hennur police station, beside lakshmi hyundai,
Bangalore - motors - kalyan nagar
Cvs motors
Service center details - no 5, 11th main, horamavu main road, banaswadi, bangalore, 560043
Landmark: beside hdfc bank
Landline:[protected]

Email:service. [protected]@gmail.com

Problems

1. Self-switch getting stuck and causing a problem.

The question raised to your delivery executive

The solution provided:- your executive said its just fine due to dust you can fix this during the first service they will apply spray

Result - after 1st t service problem reduced but not fixed still it gets stuck. No response from your
Service center
2. Bike was lagging bit to right same was questioned.
The question raised to your delivery executive after a day of ride.

The solution provided:- it is due to the fork cork must be tight after riding for a few days it will be fixed in the first service

Result - same has explained too service guy on the first service and the problem is not fixed after the first service. Along with it after first service the silence was not fixed properly, still i didn't understand why did they touch silencer during the first service when there was no complaint raised by me on it, i doubt is new silencer replaced during service.

After all these issues the worst part was yesterday on 1 st oct on my long bike ride with my biker members.
I was traveling to coimbatore from bangalore, it was after 27 m from krishnagiri and i was traveling around 70 km/hr speed suddenly the bike started wobbling and that increased where i almost lost the control in that highway. It took 50 to 80 mts to get the bike in control somehow and saved my life from that big trucks behind me. Somehow i managed to get a bike in control, then i tried to understand what went wrong it was a flat tire, can i believe this 25 days old bike smoothly used bike no nail no stone damage nothing suddenly if i lose control in the middle of that highway can you imagine the scene how can i trust this bike and go anymore.
After all these incidents no royal enfield service centers in dharmapuri, krishnagiri and salem have royal enfield es bike wheel tube - size 19, would you believe this and even no service center helped us we left the bike there itself continued our journey, planned to fix while return. After all searches in above-mentioned places including mrf, jkr tyre manufacturers we failed to get this tube, after 4-5 hours of search by me and my friends we found some local tube in small shop @ dharmapuri, i am still wondering royal enfield being such a brand how could all this negligence happen.

I have an image of the tube it was so worst and i never saw the tube with no brand name on it, garage people says its some local tube, how can such a brand name vehicle use such tubes by charging that much amount on the vehicle.

After all, somehow i managed to fix it in my return and still the wheel wobbling is there i can't ride my bike more than 60km/hr.
I am fed up with the irresponsible answers from both showroom and service centers.

Overall all that i am requesting from your team, kindly replace my bike with properly tested one or refund, i lost faith on this bike what i have now and i can't trust him and go on roads
I never thought i will get such feel on this bike just for 1110 km ride and 30 days old till day.

If required all the images videos are available with me and i am looking forward to the better assistance or i will be forced to go legally against a company, showroom, service center, and tyre tube manufacturers, all these would coast my life as well my friends.

Looking for your assistance.

Thanks in advance
Srinivasa a
[protected]

Worst service ever.. This is my bike’s 3rd service. And already done the entry in the morning by 8:30. Sup given me the time frame of 3 hrs.. But when i came after 4 hrs. My bike was parked outside without any work.. It was just a oil change, air filter and oil filter change. Which didnt happen on time.. I was roamed here and there and all rep said that you need to speak to the advisor.. Is this kind of service cx really want?

I purchased classic 350 black on 09/jan/2018

Till now i am getting problem of rear alloy wheel whenever i visited your work shop they always fix that problem but in 2 or 3 days it started again i am really fed up from your services and there false commitment. When i purchased bike from your dealer that is manmohan auto store chandigarh i made the payment in one go of 1 lakh 60 thousand i did not ask for any discount from them and alloy wheels are also included in that till now my rear wheel is making so much noise and today morning my rear wheel stucked and not moving ahead. Yesterday when i visited the work shop they said "its fine now sir you will not face any problem like" always they use to say like this but they did not mean it. Every time i go they ask me to pay for bearing that is not done. I purchased insurance also of 1 year from your store and alloys insurance also at same time when i puchased my bike from manmohan auto chandigarh.

This is how you treat customers.

Please take bike from my home and refund me my whole amount that is 1lakh, 60 thousand.

I am really fed up now kindly take my bike and refund me all of my money.

Other wise i have to take legal action against you guys.

Bike number is hr03w 0307

I have left the vehicle for service in ecity motor in kudlu gate center on 27.9.18 after taking delivery the vehicle fountain that noise in rear wheel again i came for service center to show they told that there is an issue with wheel bearing and i told to go ahead but now they r telling that there is an issue in rear wheel hub saying that it has been broken and i visited to workshop to see that found that they have been hitter it by hammer while servicing resulting got damage in rear wheel hub i contacted to branch manager but there was no proper response and saying that u can complain anywhere else.
Now i need a replacement of the part

Sir,
Apologies for bothering you again. My bike with reg. No.-dl5sbp8000, which was serviced at amar automobile (Jhilmil). I was told that by the service manager that my bike's carburetor was not working properly that's why the changed it without having my permission, i paid them. Even then the problem is still there and now they are not making any efforts to solve it. I requested the manager the mr. Manoj but he misbehaved with me. Then i went to (T. S. M) mr. Sachin kumar, even he didn't acknowledge it. He said "we don't need every customer tobe satisfied, i have my 90% satisfied customers". Also he asked us to leave and go to consumer court as he (Mr. Sachin) believes royal enfield has a team of lawyers for handling these cases.
It's an request please give me a contact no. Or email id of someone senior to mr. Sachin who can handle my complaint.
Thank you!
Sushant
[protected]

Dear sir

I m sachinkumar gajjar, i have royal enfield bike 350cc vehicle no gj27 bq 8380

Noise level of bike is higher compared to normal royal enfield, more than five to six times complaint in service centre at royal enfield sarabhai motor ghodasar ahmedabad gujarat.

They told me everything is ok, but actually not like that. I m surprised and shocked by their answer.

My humble request to you please solve my issues asap.

Awaiting for your positive response.

Thanks and regards
Sachin kumar gajjar
M) [protected]

This is a very bed experience in sarabhai motors ahmedabad for my clasic 350 service, when i show my bike to service adviser for servicing at that time he gives me a quotation around 7000 inr and he ask me you can collact your bike at 3pm but actually he call me at 11am an tell me you need you need to change a clutch assembly and 12000 km kit and disk - break servicing and engine oil leak gasket, etc.. Then your bike was work fine and your all the problem was solved than i said ok you can do as per your talk after that when i ask him for the delivery he ask me just 30 min. He ask me more than 5 times and he gives me delivery at 7pm and i check my bike i see my bike was not completed washing very bad, clutch wire grommet missing, break lite not working properly, oil leak problem are not solved but hi gives me bill and you need to pay and if you need to solve this problem you can came tomorrow. What the hell... I am very disappointed but actually i have some emergency at that time so i left and i complain in about this issue in sarabhai motors but its doesn't solved.

Hi team,
I have purchased gun metal gray bike on november 2017 in athapur show room, hyderabad. Since a month i am facing an issue with my bike rare disk.in a month i have given my bike for service with rare disk. Still the issue is not resolved. Even two days back i met with an accident due to disk problem.
I need a solution from about this.

Regards,
Vasu

Meri new bick hai meny kafi bar jis show room se li thi bick waha dikhaya but waha se mujhy kuch fayda ni huwa. Meri bick self start ni hoti. Kabhi kabhi light bhi apny app hi off hojati hai. Meri bick ki Betty problem hai abhi 3 mahiny bhi pury ni huwy meri bullet classic 350 hai. Me chahta hu ki meri bick ki ye problem thik ki jay. Abhi toooh under garrenty hai meri bick me kafi pare shan hu is problem se. New bick me aisa ni hota sooo sir please meri ye problem thik krway jai

Sir,
Sorry to bother you again, but this is something beyond the tolerance of any customer. I would like to remind you about my bike reg. No.- dl5sbp8000 which was not been serviced properly and because of which the problem is still there i. E petrol is being overflow. Regarding the same i went again to the amar automobile (Jhilmil) with a hope to get my problem fixed this time.
But what i experienced this time was even worst. I had to wait there more than an hour but no one showed up to attend me or open the job card for my bike. And when i called the manager mr. Manoj kumar he disconnected my call.
And i just came to know that my complaint has also been closed by mr. Sachin kumar (T. S. M) and that too without contacting me.
Here i am left with no other option than going to consumer forum, as this this issue (Petrol overflow) is really serious. Who will take the responsibility if any accident happens. And i'm not going to risk my life because of other's negligence.
I want someone senior to mr. Sachin kumar whom i can contact and tell him about my problem, so that my issue is resolved.
I'm patiently waiting for your positive reply.
Thank you!
[protected]

Have you ever heard of a royal enfield - made like a gun, (As the tag line says) getting its petrol tank punctured??? Yes you hears it correct. I have purchased the stealth black bs 500 model about a month ago and unfortunately got into a minor accident with a hero honda splendor bike 2 days ago. I was speeding at just 20 kms per hour speed in the busy traffic when this guy stopped his bike all of a sudden in the middle of the road and my knee and petrol tank bumped into the rear steel guars of his bike. I got a small bruise in my knee but guess what?? Along with a deep scratch my bike's tank got punctured and petrol startes leaking! I was really astonished as well as ashamed in front of the crowd for owning the royal enfield and bearing the damage in front of a small hero honda splendor. I wondering what quality of material is used to make this bike. Currently its with the workshop under insurance claim. The workshop guys were also amazed looking at it.

Dear re team,

I purchased my bike classic 350 gun metal grey in december 2017 from them. Start from 2nd free service i'm telling service guys (Hridaan motors, chinchwad, pune, maharashtra, india) that i have problem while riding bike some noise and fitment is not properly done. Everytime they told it's solve and i show them it is not done. Get my 4th free service done few days back and still problems don't get sorted out. No one is given proper service or answers. I need bike