Royal Enfield Complaints & Reviews

Sir,
Sorry to bother you again, but this is something beyond the tolerance of any customer. I would like to remind you about my bike reg. No.- dl5sbp8000 which was not been serviced properly and because of which the problem is still there i. E petrol is being overflow. Regarding the same i went again to the amar automobile (Jhilmil) with a hope to get my problem fixed this time.
But what i experienced this time was even worst. I had to wait there more than an hour but no one showed up to attend me or open the job card for my bike. And when i called the manager mr. Manoj kumar he disconnected my call.
And i just came to know that my complaint has also been closed by mr. Sachin kumar (T. S. M) and that too without contacting me.
Here i am left with no other option than going to consumer forum, as this this issue (Petrol overflow) is really serious. Who will take the responsibility if any accident happens. And i'm not going to risk my life because of other's negligence.
I want someone senior to mr. Sachin kumar whom i can contact and tell him about my problem, so that my issue is resolved.
I'm patiently waiting for your positive reply.
Thank you!
[protected]

Have you ever heard of a royal enfield - made like a gun, (As the tag line says) getting its petrol tank punctured??? Yes you hears it correct. I have purchased the stealth black bs 500 model about a month ago and unfortunately got into a minor accident with a hero honda splendor bike 2 days ago. I was speeding at just 20 kms per hour speed in the busy traffic when this guy stopped his bike all of a sudden in the middle of the road and my knee and petrol tank bumped into the rear steel guars of his bike. I got a small bruise in my knee but guess what?? Along with a deep scratch my bike's tank got punctured and petrol startes leaking! I was really astonished as well as ashamed in front of the crowd for owning the royal enfield and bearing the damage in front of a small hero honda splendor. I wondering what quality of material is used to make this bike. Currently its with the workshop under insurance claim. The workshop guys were also amazed looking at it.

Dear re team,

I purchased my bike classic 350 gun metal grey in december 2017 from them. Start from 2nd free service i'm telling service guys (Hridaan motors, chinchwad, pune, maharashtra, india) that i have problem while riding bike some noise and fitment is not properly done. Everytime they told it's solve and i show them it is not done. Get my 4th free service done few days back and still problems don't get sorted out. No one is given proper service or answers. I need bike

I have been sold a defective thunderbird 350x bike. I purchased the bike on 30th july 2018
Crm number: mr[protected]
Invoice number: inv[protected]
Chassis number: me3u3s5c1jg347238
Model name: royal enfield thunderbird 350 x whimsical white bs 4
Hsn no: 87113020.
the day i took delivery and was going back home from "go green motors" gachibowli, hyderabad to my home musheerabad hyderabad the...

Maine march 2018 me byk purchase ki. After my first service meri byke running me zatke leke bandh ho jati hai. Achanak se slow ho jati hai. Jaise carborator me kuch atak gaya ho. After first service maine 9 se 10 bar ye complain harni service center me ki hai. Lekin aj tak muje uska koi solution nahin mila hain. Abhi maine third free service bhi karvai. Fir bhi mera problem vahin ka vahi hai. Service center me call karta hu to byke de jao hum dekh lenge yahi answer milta hai. Or jab byke vapis leke aata hun to ghar pohoch ne se pehle hi problem start ho jata hai. Byke purchase karne k 1 mahine k bad se hi ye problem suru ho gai hai. Abhi 6 mahine ho gaye byke purchse kiye huye fir bhi koi solution nahi hua. Complain karke or service station ke dhakke khake thak gaya fir bhi no result. Now i think i have to complain in consumer court for this.
Plz do something for thi problem urgently.

Sir, from last 02 months i'm continue complaining about my gunmetal grey fuel tank colour issue to mr. Vijay padwalkar (Service manager, karachiwala automobiles, shrirampur) and mr. Varun mehta (Tsm, royal enfield) but there is no reply from both of them, is this the service of royal enfield?
I already sent photos of my bikes fuel tank to mr. Varun., kindly reply the same please....

Hi i am gagan tak and i booked thunderbird 350x on 3rd of august from jogbala motors ajmer (Rajasthan). Here estimated time is over 15 days ago but there is no response about my vehicle delivery. Please give me a quick response as soon as possible, other wise i claim in legally order.
Thank you
Phone no [protected]
Booking no bkng[protected]
Booking date 3/8/2018

Are you inspecting the CUSTOMER COMPLAINT REGISTER at the servicing centers. There are a number of issues that are not resolved.
In the ACTION TAKEN column it is written that the issue is addressed. Then why is the same mistake repeated again and again.Are you inspecting the CUSTOMER COMPLAINT REGISTER at the servicing centers. There are a number of issues that are not resolved.
In the ACTION TAKEN column it is written that the issue is addressed. Then why is the same mistake repeated again and again.

I purchased my enfield from manzil motors, gurgaon and serviced by manzil motors

Engine is making noise and i am totally unsatisfied with my bullet because i was visited too many times to service centre and they denied to repair because
My enfield is in warranty period
Some tapped rod valve noise inside the engine

Purchase date: 07/04/2017
My. Number. [protected]

Repaired by

Mere pass royal enfield bullet 350 hai jiska reg. No. Hr909112 ch. No 289541 and eng. No. 335718 hai. Jo ki mne april 2018 me khridha tha or jo ab tak 9000km chla hai.
Aapki company dwara usme 1 defective part lgaya gya h jiske baare me mne gill automobile narwana 126116 dealership or tsm sir se be baat ker li hai but koi meri baat sunane ko tyar nhi hai or na hi manane ko tyar hai ki defect part me hai.
Meri bullet ki chain set ki jo ghirari hoti h uske lagbag 40% hissa toot chuka h jiski photo me niche upload be ker rha hu is case me tsm ka khna h ki aapko sab kaam cash deker krwana pdega but mera khna hai ki part dective hai jiski wjah se wo tutaa hai or me use warranty/goodwill me replace kerwana chahta hu

Service center hsr services yechenalli

Worst service center in banglore

Horrible service. Had a ignition problem and wiring had to be checked. These guys replaced my battery and didn't checked the wiring properly. After 4 days of service i faced the ignition issue again. Then i was told in the service that it is. Wiring issue. One wire was loose. So my old battery was good, but they replaced with a new one. Won't recommend.

Update on hsr services.
Went again to get my bikes ignition issue rectified. This time these guys said it was a wiring issue. They took around 2 days to fix it. Charged me money again for fault of theirs for poor service first time. And now my bike is facing the same ignition issue.

Buying a royal enfield (10 april2018) was one of my mistake i regret since i bought the bike i m only facing problems and nothing else i own one is 350 (1) before the service and after the service my bikes performance is ruined my 350 engine create a sound (2) fuel tank rubber casting are loses the blackness (3) in moisture ampere and speed meter (4) side stand loss paint (5) side mirror are both third class or there is no warranty for rubber parts. Its great before service everything was fine and after service every single part is now out of warranty. Today i took my bike to service center and its simple once you get into the service center you have to pay. And get is stuck gears engine missing. And the senior technician is so rude to me that i felt like shouting and fighting with him because he simply think that he knows everything and customer is stupid always undermining the customer arguing. Always duping customers for money. Biggest mistake of my life. Recomendation never buy a royal enfiled. From:- d. K. Jadhav [protected]

Hi, i am prasanna holder of 2016 classic tan 500. I have sent my vehchicel to the mechanic shop (Sherrif motors ganapathy branch). It was 13th sep 2018 and i have taken back on 14the sep 2018 at 7.15 pm after the service over. They said my vechicel was running safe no parts need to be changed and the general service was done. I took my bike from the sherrif's shed at 7.15 pm and i came to know that the front disk break was not working at 7.30 pm. I just saved my life by god grace and immediately i drove the vehicle to the shed and i scold them why it was happened they said the cable maybe not connected. And i took breath for rest, then they fixed the issues i just left sherif at 8 pm. After the day i faced the automatic engine raising issue. When i start the engine it will automatically accelerated and i cant even put the gear normally i was afraid to ride further and i cancelled my trip to ooty and get back to home. Engine and breaks are the basic inspection to do but sherrif failed to do that. Please take immediate action and save the peoples life and keep your reputation.

I bought the re classic 350 in april 2018 from bangalore.
The bike is giving irritating vibration after the second service (Just done 1400 km). Even after repeated compliant, they tightened the some nut and bolts visible outside and said that is all can do and the vibration is common in bs4 model because of the poor mechanism and reduced quality of spares. Trust me, this is what they said.
So i have bought a inferior product according to your service engineer.
The vibration i compliant is not the same which we come across in other bs4 bikes.
How i am i going to get my bike rectified. Is it a punishment, for i bought re with my hardearned money...
Sathish
[protected]
Bangalore.
Let me see what action re is going take to resolve my bikes problem.

Hi,

I have purchased my bike classic 350 black bs iv registration number : u3s5c1hg121264, chassis no : me3u3s5c1hg171018, model: 1800197 from the krishna wheels near naroda ahmedabad, after the 6 months of brand new purchased bike i started facing an issue of bike engine getting off while driving on road. I have made the complaint to get it repaired. I have been told that there was an issue with the filter they did changed the filter for the first time and gave it back to me; however, the issue wasn't resolved. I have informed them about the issue they took the bike again from me for 4-5 days and still the issue was not resolved. I have given the bike again for the 3 times still the issue wasn't resolved. I have got the call from the customer care team about the feedback and provide them the information about the issue has not been resolved yet, they did informed the manager over there and they did called me back to show the bike again, now this the 4th time i have to show the bike to them. I have given the bike again for 2 days and they told me that the problem has been resolved and i did confirmed with the manager about it; however the issue has not been resolved yet.
Is there anyone to look into this?
As, i am looking to go for the legal complaint regarding the faulty engine that they have provided me as they are not able to resolve the issue.
Looking forward for the positive response.

I have purchased a new classic 350 gunmetal bullet from amar autos vikas marg on12/09/2018 and from the day 1 i’m facing missing issues after scolding a lot to the showroom excecutives they made my bike repaired as the air pipe was pressed under the seat it was fine then for 10-12 kms but today morning that us the second day from purchase, the bike was not even getting started tried with kick and self start... Have also shared the bideos with the showroom.. When i did asked to replace my bike they denied. Like what??? Is a joke going on?

I have bought a Royal enfield 500 cc Stealth black from royal motor Ambala cantt and have gone for first service at their centre at Ambala cantt. I have faced following problems.
1. Vibration at 60+ .
2. Starting problem with kick.
3. File indicator giving false information.
4. Wheels are not properly balanced.
But after wasting two days at service centre they reply it manufacturing defect and can not be resolved. I have given complaint to their customers care but after days they automatically closed the complaint without any solution..[protected]

I have booked my royal enfield stealth black 500 in sidhhi vinayak showroom located in patna and the date of delivery was on 17 th of september but today i call him and he replied that its isn't possible to deliver because of some reasons he had not call even once related to this topic and i wanted in urgent on 17th i have told him many times its urgent shame royal enfield its very serious topic if once booking has been done means the bike has been booked for me this was not actually expected and if action will not taken against this i am confirming you that i will not be silent

It's been almost 2 months since i have bought my himalayan and i'm facing issues lot of issues
1. Battery got drained completely because charging fuse was not proper. I had to call rsa
2. Lot of rattling sound from engine i got it serviced yesterday but it started again today
3. Lot of noise from headlight or windshield.
I have almost ridden for 1500 km and had to go to service centre 4times. I'm wasting lot of time and money on this bike. I resquest u to help me out in this situation.

Hello my bike is classic 500.. Jh01ct 2496.. That is 7 months old.. I want to complain that here in ranchi rsa service of royal enfield is very poor.. The towing person r very lazy nd don take their work seriously.. On 11th sep towing people told me that he will pick my bike at 7pm.. Then they told they will pick it in morning at 7am again they told me due to of no entry they will pick my bike at 10pm but actually they were lying.. There is nothing called no entry in the morning here in ranchi.. They jus gave false statement and excuses of no entry because of their laziness carelessness igot irritated nd arranged my own towing service.. They cost me rs1400 for towing... Plz take serious action against ur towing service as the service provided here in ranchi is very poor.. I m also attaching rsa form..
Thank you
Sudhanshu shekhar