Royal Enfield Complaints & Reviews

I bought royal enfield classic 350 black 2 month back (5 july 2018) from registered dealer of re (Heighten automotive pvt ltd., misp code: ab-mre000036) in faridabad. Product specifications are mentioned below:
Name of bike holder: rahul mishra
Engine no.: u355c2113646
Chassis no.: me3u3ssc2jd152279
Registration number: hr51 bt 9060
In the above bike i have observed heavy red rust on rear shocker, silencer, front and back wheel rim, gear & connecting rods. Same issue verified by dealer executive and manager (Mr. Dinesh) from height automotive faridabad. I have already shared the mail to royal enfield team and dealer team, but they are denying for replacement of defective parts.

I. E conneting rod are come under the safety and it directly support to wheel and red rust provoke the pitting and breakage of parts and may danger the human life. So kindly look into the same and provide the us the justice.

Complaint number - ccshoc[protected].

Regards
Rahul mishra
[protected]

I had recently given my Thunderbird 500X for service in Royal Enfield whitefield motors Bangalore & while they returned i noticed multiple scratches in my tank. New bike costing 2.5L and such a poor customer service. Now when i asked the service manager he said he will check and get back but i have not received any call, its almost 5 days now and no update from the RE team. Even i tried multiple time either they dont pick my call or give me reasons saying they are in training / eating and will call back which i have never received. The service guys is saying he will check and let me know what possible can be done but its been so many days i have not received any call / update from the RE team. I have taken all proof of my job card while giving the bike for service & no scratches was mentioned, video & scratched tank. It is more like someone has wantedly hit the tank with some thing and like a dent.

From the purchase of new desert storm, i am having issue in doing electric start, at the time of servicing i have complained that battery charging is failing due to wiring problem, relying only on kickstart. They have replaced the battery with a reason that battery failure and in exchange, they have given new exide battery. After some days, the same issue surfaced due to same wiring problem and again they have taken the current battery for testing and charging and given the service battery for use. But they have not solved root cause wiring problem. This is a serious issue as i've encountered multiple customers with such issue, it clearly puts question on the reliability of 2 lack product. Please do needful.

Hi team,

I want to logged the complaint to my dealer as i have purchase new bike 350 classic in 29 jun 2018 and from day one i am facing the issue with dealer earlier also i logged the complain but no action has been taken. Earlier also he assured me to sorted all the issues but now he declined to give support on the same. Now again i have faced issue with my first service as he declined for first service and twice a time i have requested to their end executive for my first service need to extend for first week of aug 18 due to my bike is running totally 60 km and i am visiting outside india and they have agreed at the same time but today when i have visited to service center for service. He refused for first service. Till now no accessories, number plate and any promotional offers has been provided by them. This is really surprising as being as part of royal enfiled family. At the time of delivery, there was small scratched on front leg guard on my bike which they handover to me. I have shown them but he insist me they will clear the spot at the time of first service but no action has been taken. And i have already clear on my first complaint. This is very bad, i have paid 1.67lks to being part of royal infield family and i have faced such issues. Now this time i want solution to fix this issue otherwise dealer will continue this kind attitude/approach to all customers.
Please look into this issue on priority and do the needful.
Regards,
Amit sharma
+91 [protected]

I gave my bike (Dessert storm) to the grande service centre trichy. I just gave my with a complaint of petrol leakage through the over flow tube. They explained that it was a technical fault. They also said that they help me by climbing it's warranty. But since 5 weeks were passed they failed to deliver my bike. Even they can't abletogavean accuratedate.

Hello
I purchase my royal enfield thunderbird on 2 feb 2018
From very one day bike issues occurring one by one
First was seats isnt fixed in his frame
Fuel meter isnt showing proper fueling display it goes some time automatically up and down
Horn was not working properly i fixed it from out side mechanic service center didn't fixed it
Leg guard dents on mudguard regularly when it goes to holes or hard breaking this is very disturbing service center not takes action upon this
Bike always sounds somewhere

I am very depressed and harass about service center work and behave, if i stick upon my complaint they said you can do any thing i never do this because of these all thing are chargeable
And my bike stand on service center from more than one week
They not giving response
I love my bike and dont want any scratch or any harm upon my bike if i found any thing upon my bike i never take it back
Kindly tell me what to do
Thank you

My bullet es-350 problem started in july last week. Bike wouldn't even start (Seems like sparg plug damage). Called nearby service centre (Sc) dealer, where i bought bike from 1 yr back (The sc would be merely 1-2 km away from my residence). Promised of service the next day (To send technicians home as the bike wouldn't even start to be taken to the sc) and thereafter kept on delaying it for another day citing either paucity of technicians or adm managers not present or most of the technicians had gone for training etc. Today is 11.08.2018 two - weeks gone by no redressal to my complaint nor is the sc diligent enough to feel the harassment felt by me. I want the swift action at the earliest in this regard or else i will be forced to approach appropriate forum..

Hi
Sir/ma'am.

Iam eby from kerala. I have a bad experience with the service from rovers moters kayamkulam. Last sunday they give me the appointment for the second service of my 350 classic. After the whole general checkup they charged 1146 rs and they don't wash the bike they said some technical issues. But at the same time one of the staff was washing his bike.in 2nd sevice by customer side we get only water service by free from the service centre, now i waterservice by outside the showroom.

My bike is thunderbird 350 cc. Service staton is at kuvempunagara, mysuru district, karnataka. Name of the service station is - abhyudhay motors.
Every time i leave my bike at service station there’s no proper response. Just after a week the problem starts again. Service provided is very cheap quality. No response even after complaining. Charges are too high even though service done is not at all good.

I am jefferson from marthandam, i have booked new royal enfield (Redditch blue) at royal enfield showroom marthandam on 28/07/18 with 5000rs as booking amount.
Sales assistant mr. Chandru says delivery of bike will be within two days but he didn’t.
Now he is not picking the call and his number is in switch off till date. I contact the dealership but they are not responding properly.
Royal enfield is a world class brand due to their local dealers attitudes it loose the name.

My booking reference number:bkng[protected]

Hi, I have booked Thunderbird 350 stone on 24th June (booked on name : Sandeep Kour) and dealer has promised vehicle by 28th July today is 2nd Aug but still dealer is saying that he cant say till 15th Aug abt the delivery of the vehicle, called customer care and registered complaint, not sure how much more time it will take, please don't play with us and provide delivery asap

Good evening.. I bought stealth 500 classic from kerala, district - kottayam
Mutholy servive centre palai
Staffs in royal enfield uncorrectly fixed my crash guard so due to vibration and all.. The crash guard started hitting the sensor.. And my sensor is fully damaged.. When i contacted the service centre, they are ignoring me.. Now i have to pay

Hi,

My classic 350 august 2013 model chassis got cracked without any accident. It clearly companys poor quality and manufcturing issue and royal enfiled already well verse with that. I went to company showroom but they denied to help. I am here seeking justice from royal enfield for putting my life on risk and for delivering such poor quality product.

Dear royal enfield team,

My bike’s no dl9sax8271, the outer delhi royal enfield service center had gone to najafgarh on the chassis change, during warranty period which the fall of the headlamp casing broke by service boy.

When i went to the bike, i could see that it was a break.

So the service manager (Mr. Chauhan) say gave me the assurance that you do not take tension. I have ordered it to be changed in 1 month.

I have been calling the service manager daily for 1 month, and i tell him what is status of my headlamp casing he has done to me every day, and i will tell you in the same way and they are avoiding saying this every day.

When i asked him again today, he clearly denied that it will be repaired, but it will not change.

And for the past 1.5 years, my bike's petrol tank has been damaged by service team, since they have been speaking to him for now that it has not come yet. And my bike is still in the warranty period.

Please solve some of my problems by doing this

Below are the incidents in the reverse chronological order:

Gave my bike for servicing to royal enfield go green motors private limited dated on 27th july'18. Bike was in perfectly fine condition with little wear tear damages but it was working
Received my bike on 30th july'18 evening with bill more than 7330rs/-
Exactly on the next day i. E. 31st july'18, it died on my way to office, end up dragging whole way and paid to cab services on way back
Last servicing was done by royal enfield kottivakkam service centre in chennai at that time also paid more than 5500₹

This is not where the story starts, prior to that had got my bike serviced from sri venkateswara store, chennai itself and had to shell more than 6000₹ for servicing and again it died within 10days and after multiple follow ups and complaints, service centre guys took that for re-servicing but again made me pay around 3500₹.

Sir,
Very painfully m writting u that i went at kumar royal enfield for my bullet servicing on pre km on 30 jul 18..
Wen they were makings job card i speak out ur team about faults...#
After completing of servicing i found that the same problem i spoke they didn't done,
Even they were not check air of tyre..
Wen i tried to notice them the manager of workshop tell me go at nearest air shop in civil area...
So plz do such things which is comfortable for ur customer...

Im sudarsan yedunath, from cochin kerala. I have given my new stealth black for service at st marys royal enfield service center, chittoor road, ernakulam. Its a brand new bike just 3000kms done. The bike posses an issue of rear sprocket hub. I had already registered for roadside assistance, but they didnt provide me with it. Its a major issue for which im going to file a compaint in court. I was asked to pay 250 rs for toying my bike. And now its been two weeks since i had given it in the showroom the staff at st marys motors are not giving me proper clarifications for the delay. If i didnt get the bike serviced in nest 2 days im gonna file a complaint in court and consumer forum cell india against st marys motors and royal enfield for cheating me please take this issue as serious as im facing such a worst scenario

I serviced my classic 350 about 2 to 3 month ago. My bike chain is give some sound so service center suggest me change chain i agree but chain was not avilable the suggest me take your bike. As chain available they will call me but they didn't call me after 3month what a bad experience that they don't care about customer. I brought my bike 15month shi

Pawan sawarkar

[protected]

Royal enfield classic 350, a premium segment bike 1, 54, 000 inr on road. Brake shoe gone within 10 month of purchase (7000 kms at the time) 4th servicing. Chain sprocket gone by next servicing (10, 000 kms). Moreover the showroom doesn't have chain sprocket in stock from last 2 months (Checked another showroom within the city). Which shows this is a prominent issue, could find a lot more complaints from people online.

This is pathetic stuff from royal enfield, you are suppose to deliver quality products so as claimed by the brand (At least by the price you charge)

These issues don't occur in a low class bike (30 - 40k) until 4-5 years, you are charging 3 times the money and what is being delivered.

Observed very high hydraulic sound during starting and driving of the royal enfield (Standard model, hr02ak3500). Last service was done by the brawn service centre in gurgaon. I am facing this issue since the last has been done.
Kindly contact me on below numbers for any further information
Rakesh kumar
[protected]
[protected]
[protected]@gmail.com