Royal Enfield Complaints & Reviews

It's been almost 2 months since i have bought my himalayan and i'm facing issues lot of issues
1. Battery got drained completely because charging fuse was not proper. I had to call rsa
2. Lot of rattling sound from engine i got it serviced yesterday but it started again today
3. Lot of noise from headlight or windshield.
I have almost ridden for 1500 km and had to go to service centre 4times. I'm wasting lot of time and money on this bike. I resquest u to help me out in this situation.

Hello my bike is classic 500.. Jh01ct 2496.. That is 7 months old.. I want to complain that here in ranchi rsa service of royal enfield is very poor.. The towing person r very lazy nd don take their work seriously.. On 11th sep towing people told me that he will pick my bike at 7pm.. Then they told they will pick it in morning at 7am again they told me due to of no entry they will pick my bike at 10pm but actually they were lying.. There is nothing called no entry in the morning here in ranchi.. They jus gave false statement and excuses of no entry because of their laziness carelessness igot irritated nd arranged my own towing service.. They cost me rs1400 for towing... Plz take serious action against ur towing service as the service provided here in ranchi is very poor.. I m also attaching rsa form..
Thank you
Sudhanshu shekhar

Sir, i have purchased re 350 classic before 10 month from agrawal motors akola maharashtra. Vide rto reg. No. Mh37u1111
. Since 1st day engine has made very deadly noise while egnition start. I have made complaint to agrawal motors in that regard and also requested to change chain wheel set in warranty as 22 teeth of chain wheel has broken due to manufacturing defect and poor quality. Dealer and manufacturer in collusion neglected to provide service. After issuing legal notice. And constraint me to take legal action. Pl. Do needful urgently and assurance in writing in 24 hours.

Regard
Adv. Prasad dhawale
Washim
Mobile [protected]
Email: prasad. [protected]@gmail.com

Hai this is manikumar
Rajahmundry
Andhrapradesh
Pin code :533103
I am recently 2 agust 2018 buying classic 350, my engine was more nice compare all other royel enfied my riders.. I am so sad to my classic 350 was faulty engine. Service center person was not giving solution recently done my first service he is always saying that noice was common but service mechanic also told to me engine was faulty. How cam i over came this issue other wise i will complaint to consumer court.. Thnak you..
[protected] my contact number

We bought thunderburd x few days back, we found a defect in petroltank, ROYALENFIELD sticker was not correctly sticked, letters boarders we found the gum was not sticked, we asked the delear, they told its company defect, the bikes comming like that only, what can we do.we are sending one photo, in that name of royal enfield some letters are not sticked lower bottom we cant get the photo 4 letters are there

I have bought a 500 cc royal Enfield. I have got following problems. Bike has vibration at 60. Starting problem with kick. Fuel indication given wrong 👎 indication.Wheels are not balanced. Giving bulging sensation...service centre Ambala cantt for royal Enfield says this is manufacturing defect and can not be resolved. I have be contacted their service centres and customer care but no solution. My contact is [protected]

Hi this is harjinder singh. I have bought royal enfield 500 cc stealth black on 23 aug 2018.. I have faced following problem. 1. Vibration during riding due to wheels are not properly balanced then i contacted service centre ambala cantt roya motor.. They told this is manufacture default and it can not be resolved.. Second fuel indicator giving wrong indication.. I have also faced starting problem with kick.. They were saying this is manufacturing and can not be resolved. I have spent two days at their service centre for the same and same is entered in job card royal enfield service centre ambala cantt..[protected]

Hi i am arghya chatterjee from berhampore murshidabad pin 742101. I have a 350 thunderbird. And i continue my paid service in authrised service center. On 2.9.18 i complete my paid service and the bill happend 6956. I think this is very worst service center i never seen. There have only one guy name babai who know how to checked a vehicle but he didnot any service. And one name suvendu who change the parts without any asking of customer and sell them on black business. Till now my total service is not complete. I have major problem in chain and brake. Please take a action with them otherwise i put a fir in police station against royal enfield. My contact number is [protected].
The authorised showroom name is.. Maxwheel motors. Berhampore. Murshidabad. West bengal.. Pin 742101. Phone no. [protected]/213.

I have booked royal enfield himalayan - snow bs iv on 17th july'18 from sanjo motors, thaikkattukara, companypady - aluva -683106 showroom and i was assured that i will get the vehicle delivered within 30 days ie on or before 17th aug'18.

I was doing regular follow ups as i am currently stationed in pune and needed to get back to cochin for the delivery and i planned my travel to cochin as per the showroom delivery date,

As per the the showroom instructions i paid the full amount for the vehicle (Advance + bank loan+ bank transfer). And as per the records i have completed all the payments by 13th aug'18.

Its been 54 days from the date of booking and till now i haven't received my bike. The showroom officials are saying that the delay is due to the kerala floods and all.
Now the real problem is they are not giving me a clear idea of when they will be able to deliver my bike and also suggesting that i need to pay more as the new version will be equipped with abs and comes with 5 year insurance package.??

This is completely absurd and ridiculous way to treat a customer. Even after making the full payment i don't have the bike and now i have to pay again and wait without any assurance of when the vehicle will be delivered.

My plans of getting my bike from my hometown during my vacation is spoiled and now i have to again visit cochin just for the delivery. Who will take up my cost for this.?
I have to pay for my emi, and they cant deliver the vehicle in pune also.

Who will compensate for all these tortures and losses?

And there is no reply to my email dropped on [protected]@royalenfield.com which is their official mail id.

I want my bike at the earliest as i have already paid the full amount they have asked for.

From :
Fahad t
Kulakkandy (Ho)
Naderi (Po), koyilandy
Kozhikode, kerala 673620
Ph [protected]
Model of vehicle : classic 350 black 2017
Reg no : kl-56-q-3436

Sir
The 6th service of my vehicle was done in grace motors vadakara before 2 months. After service they pointed out that the mc kit of front disk break of my vehicle should be changed to ensure full braking capacity....

I have classic 350 purchase from delhi lamba enterprises showroom in kirti nagar my vechile no. Is dl10sv8256 owner name. Deepanshu i came to service senter to service my bike for advance booking the service advisor bike gave me 6 hrs complete and bike is 2nd service not for complete service only top up and washing..
Such a badly experience for me ever in lamba enterprises service station in kirti nagar my number is [protected]

Dear sir,
I have booked a thunderbirdx 350 before 3 months from the delar of royal enfield at apollon motor - dhulagarh, howrah. 31 aug'18 i have completed my full payment after available there stock of my vehicle. They will say after doing temporary registration they will deliver my vehicle. It's ok, on 5th sep'18 at 3.15 pm i got a msg from vaahan for complete my temporary registration. But the salesman (Mr. Sourav) say he can't deliver my vehicle at the next day when i called him he say that the broker of that delar can't sent my temporary registration papers next day, it will take more two days. I should wait for next two days, i have no option. After that on 7th sep'18 i called that salesman several times but he didn't pickup my phone. It's very bad experience for me to purchase a dream bike. No responsibility of that salesman of that delar & no communication with customer.
I will very much thankful to you if i get vehicle on 8th sep'18 where as my temporary registration was done on 5th sep'18.
Thanking you,
Rupak ghosh
[protected] / [protected]

Sir,
I have purchased a royal enfield bike model classic 350 from kaizen motors, vytilla, kochi. I had a paid service in july at valliyathu motors muvattupuzha, after the service i found oil leakage from engine. We complaint about it to the service center. But there is no response from their side till now. So hereby i request you to repair the engine as soon as possible.

Hlo mne abi royal enfield se bike buy ki thi 6 months phle vo baar baar bnd hoti hai bhut baar chak krva li koi fif bi prblm hoti hai koi baat nhi krta kbi kuch bolte hai kbi kuch ab vo black duuaa bi dene lg gyi agr royal ki bike 6 months m duaa dene lg gyi too koi nhi lega royal is tha bst company fir bi ye sb ho rha hai plzzzzz hellpme my. Tony mob no.[protected]

From:
Aakash palanivel
H-59 jipmer campus dhanvantri pondicherry - 605006
[protected]

Subject:dealy in delivery of bike

Dear rooster automobiles

I have booked thunderbird 350 stone black my order dated 20 july, the bike have not yet reached us. This has been causing considerable inconvenience and we have been put to a great emotional overwhelming distress and financially

The orders were placed with you on the explicit understanding and you promise that you would execute the orders within a 1 month. The fact, that you have taken undue time and have not yet delivered the bike has put us to great loss in expecting on valuable day. Which i may seek compensation for from you

A prompt action is expected from you.
The clear statement from my side is explained below

My booking id:bkng[protected]
I have filed a complaint consumer forum :899133

(I have book royal enfield thunderbird 350 stone black on july 20 at rooster auto mobiles. At the time of booking dealer told me that it will be delivered within 30 days time period. I am continuously following up with dealer regarding this issue. After completion of 1 months when i physically visit dealer point for delivery of bike on that time he straight way denied to delivery the bike after 30 days. Now almost 45 days completed but he has not delivered the bike to me. Every time when i call showroom their reply is saying that we are not getting bike from plant, so we can not do anything. Dealer responding me every time like this after repeated follow up with dealer point.
Actually i paid my booking amount rs 5000 on july 20. Sales person on showroom told that bike will be delivered even before 30 days and in booking receipts and its clearing mentioned the waiting period is 30 days. As per billing they must deliver my bike on august 20. After further requests for dealer side they told give 1 week time and 3 days for rto registration. That i can take delivery by end of august month end as my birthday falls on august 31 and paid the bike value of rs 1, 63, 245 on august 25 and august 27 on ready cash method.
And planed to take delivery on august 31.

Myself sajeesh, i had owned a standard 350 on 03/09/2018 from vibrant automotive. On the same day it came to notice that it has a over pull towards right side. My vehicle carried to royal enfield service center on the very next day.in according to me pdi inspection was not done properly. U have copermised in quality. Shame on ur respected company..

Hii sir am sulfi from kerala
Am purchased new royal enfield gun metal 350 five months ago. I purchased first week breakdown my bike. And again second week breakdown. Second service finishing ma bike missing all time. I purchased sanjo motors peeumbavoor. Sanjo motors service people very bad service showroom. All time time customers crashes service maneger. Plz accpept ma complaint

Hii
Sir i have Royal enfield classic 350 purchase date is 05.10.2017 my problam is my bike silencer is oveeheated thatsby my silencer bend pipe colour changed. And bcoz this issue bike engine is also vry heat. I am done my 4th free service one month ego in noida and i have complaint my issue that service center and he is accepted my issue but they have not the extra bend pipe so he is giving me 15 days time. But i am change my current city right now and i am going to the nearest service center (somya motors pvt. Ltd. Gwalior) and also explain my issue but he is not shortout my issue they said this is not changeble parts i have complaint many times the cousomer care but they are also not received my complaint so please solve my issue.

Hi re team,

Awaiting for quicker resolution from your side at earliest as i have been waiting for quite some time now. My order was placed on 13th august and received the product of xl size on 20th august. Its been 9 days now since i have raised the exchange request and fail to understand why so much lag from your side, when i can see on your website the product of l size available in your stock.

This is my fist buy from re website which is very disappointing as i could have procured the ordered accessories in local market in no time. Request you to kindly ship me the l size exchange product immediately and collect the xl product shipped to me or exchange with a different model.

Today got a call from the concerned manager stating that he can only help with the refund of the product against my request to replace the said shipped product (Which they claim to be out of stock) for short riding v2 gloves.

My intial order # 29511 was for polar gloves black, l size, which i placed an order for on your website. The discount price was rs.2200/- against actual mrp of rs. 4700/-. After 5 days of placing order successfully on your system, i get a call from your team stating that the said model of the particular size is not available, but instead they convinced me to try xl size, which i could exchange for a different one, if needed.

After accepting the order, now i'm being denied to exchange the product for a different one of my size. Now what's the point of your website sale services when you all don't intent to satisfy customer. Since last 15+ days i have paid you for an product of no use to me and with zero customer satisfaction for a functional lag from your end.

If this was the service i had been aware of, i'm very certain that there are many customer friendly dealers out in market who i could have approached.

Awaiting for a speedy resolution.

[protected]@yahoo.com
[protected]

I had purchased a bike form up.
It was running very good after 1st service and my 1st service done in uttar pradesh. When i had visit lamba enterprise pvt ltd for 2nd service after that some problems increase in my bike one major problem in missing i had visit at least 7time but no one resolve the issue. 3rd service also done from lamba enterprise pvt ltd rama road but i am facing to much problem and front brack jaam also a major problem in my bike i had told many time but no one cares.
Bike no - up42ar0589
E. No. - u3k5c1jd344104
Name - ataulla
M. No.[protected]