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Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 3%
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2335
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
912
down
292

Fax:
Fax:
+91 44 4201 1719  

Customer satisfaction rating
3%
Complaints
2335
Pending
0
Resolved
76
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Royal Enfield related photos (723)

Royal Enfield Complaints & Reviews

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 Pradeep Garehate
Tik Tik Sound From Inside The Engine And Same Sound From Near The Headlight. I Am Talk About This problem many times but there is no response from the service center and dealer .my Bike Is 5-2013 Model .This Problem Is From first day when I bought my bike but Royal Enfield Give No Reponse.

Complaint Status


[Aug 07, 2015] Royal Enfield customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Motorcycles & Scooters

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     Vinodhbabu
    Rider seat Removal cable was damaged while buying my Thunder bird 350. But i have noticed it before my first service only. Worst PDI check up in the Peelamedu showroom. I can't remove my rider seat yet. Still spare is not available is the answer from the service centre. One of the worst service which i have ever seen. I don't have photo proof because i couldn't open the rider seat.
    Updated by Vinodhbabu Aug 06, 2015
    And also service from that centre is very poor and worst customer satisfaction.
    Complaint comments  Add a commentComplaint category Motorcycles & Scooters

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       srtsrtsrt
      I booked a Royal Enfield Thunderbird 350 cc blue color at tambaram showroom chennai in the month of February. They said itd a waiting period of 2 months but even today (31st July) it is not been delivered. They say it will be delivered only in the month of October. Every time we call the showroom there's no proper response

      Complaint Status


      [Jul 31, 2015] Royal Enfield customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Motorcycles & Scooters

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        Royal Enfield Classic 500Cc Silver — Lack of Knowledge,

         victor salter
        My (Five) days old Bike Received on 20th July 2015 Royal Enfield Classic 500cc Silver in color is in the H.S.R SERVICE Station...
        Complaint category Motorcycles & Scooters

        Royal Enfield — Servicing

         Ankur Saxena199116
        Its now high time i should right to you, and if further no steps took to solve problem i have to place my file in court regarding...
        Complaint category Motorcycles & Scooters

        Royal Enfield — Desert storm fuel injector issue

         salman birajdar
        Hi, I bought Desert storm dated 11/09/2014 from Platinum Auto, Fatima nagar, Pune, Maharashtra. According to me this...
        Complaint comments  Comments  (1)Complaint category Motorcycles & Scooters

         varunbajaj
        Hi, -I have recently purchased a Thunderbird 350 stone Purchased the bike from HSR Services Lalbagh road Bangalore on[protected] -After my first service, I'm not able to get the initial pick up, the bike goes off frequently and it gives a very weird sound after crossing 50 and vibrates -The service center of HSR services in SR Nagar Bangalore told me that there is an air block issue and the required petrol is not reaching the engine hence the above mentioned problems are occurring Its been more than a week they say the parts are not available and asked me to enquire from the nearby showrooms about the parts and if available I should ask them to send it to SR nagar service station -IS THIS MY WORK ? AM I SUPPOSE TO DO THIS AFTER PAYING A HUGE AMOUNT FOR THE BIKE ? THIS IS HIGHLY UNPROFESSIONAL The person who asked me to do this was a mechanic named Vinayak and the phone numbers are [protected] and[protected] I received the bike after two weeks of down Payment after visiting at the showroom several times and now a defective bike..even the pass light does not function I hope this issue is solved at the earliest . I did not buy the bike so that I visit the service station often missing my work, Also after First service the oil was not clean it was still dirty and dark not clear, I also suspect that the engine oil was just topped up and not completely replaced Regards Varun Bajaj

        Complaint Status


        [Jul 22, 2015] Royal Enfield customer support has been notified about the posted complaint.
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           AshishKumarMishra
          Sir, I Was purchased a Royal Enfield Classic 350 CC motor cycle from Khurana Automobiles, C-29/69, Maldahiya, Varanasi-221002 (Uttar Pradesh) on[protected] as per Sale Invoice No.1338. my Engine No.U-355COEB524110 and Key No.2745. Your bike is very costly but you are using very low quality material at this time in the bike. Therefore your key is very small and very lowest quality. My both key are damaged (whenever twisted with handle and divided in two parts). I was using the duplicate key after making in market. Your key is very thin and small and poor quality. Please change our lock with key. Please maintain your quality and fame of your company. Thanks Ashish Kumar Mishra Advocate, Varanasi Mobile -[protected]
          Complaint comments  Add a commentComplaint category Motorcycles & Scooters

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             DineshMudgil
            Recently on 04/07/2015 I got My Classic desert storm to regular service and the Service center ( Lamba Enterprises, Tilak Nagar) told me that there is white smoke coming from the exhaust and this would require engine work which will cost around 25-30k. Details - The bike clocked ~14000KMs, purchased in July 2012, serviced regularly from authorized service center, hardly ridden and never been to a long trip, how can there be an issue of white smoke ? Royal enfield authorized service center( Lamba Enterprises, Tilak Nagar) is saying that the bike needs engine work and would cost 25-30k. Also, there are no signs of pickup loss and drop in mileage. The only observation was - The bike exhumes white smoke once the accelerator is revved up. ( See the Youtube video) This seems totally unjustified. Royal enfield is known for its robust built and powerful performance. Issues like this marks a dent on the reputation. Its hard to digest that ROYAL ENFILED Classic 500 needs engine work at ~14000 kms even after regular service from authorized service center. I request royal enfield to look into this issue ASAP. Engine # - U5S5F0CF026588 Chasis # - ME3U5S5F0CF026588 Registration # - DL4SBY8992 Date of purchase - 10-July-2012 Registered Owner - Dinesh Mudgil Serviced by ( Till Date) - Lamba Enterprises ( Tilak Nagar, Delhi) Here is the youtube link : https://www.youtube.com/watch?v=DPkUco9hSRk


            White smoke from Classic desert storm

            Complaint Status


            [Jul 20, 2015] Royal Enfield customer support has been notified about the posted complaint.
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              Royal Enfield — White smoke from Royal Enfield Classic desert storm

               DineshMudgil
              Hi, Recently on 04/07/2015 I got My Classic desert storm to regular service and the Service center ( Lamba Enterprises,...
              Complaint comments  Comments  (1)Complaint category Motorcycles & Scooters

               Manojmann
              Hi, Please be requested that I had purchased new bile of royal enfield classic 350 from the Manzil motors ( Gurgaon) haryana. After that I am facing problem one new problem, like shocker problem, brake issue and so many time repairs engine and fuel tank missing from the service centre but after the repairs, again i face the same problem. Currently now i am facing stearing problem ( BUBBBLING) I put the bike in service centre ( Manzil motors last two weeks but i am not getting result. I want to know that once i purchased new bike, then shall we face this suh type of problem . I want to some action and money back, i dont want bike, Please helo me HR 26 CL-4195 BIKE NUMBER CHASIS NUMBER- ME3U35C135434 ENGINE-U3S5C0EM624179

              Complaint Status


              [Jul 18, 2015] Royal Enfield customer support has been notified about the posted complaint.
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                 a yadav
                Dear sir,
                I had purchased a royal Enfield electra last month on 9 jun. After 500 km when I go to the service centre after two hours later that attend to me; I requested them ple u checed my veh & change my initial Oil. After four hour when I asked the service manager he told me ur veh is readdy bt when I check I found my veh isn't clean. I was totally upset and asked the service manager abt that bt the manager can't listen to me.. So i request to u ple traced out.

                Complaint Status


                [Jul 17, 2015] Royal Enfield customer support has been notified about the posted complaint.
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                   naresg
                  Sir/Madam I Bought a classic 350 bike from southern motors(Anna nagar, Shanthi Colony), there was a noise issue(Cam Noise) on my bike, so i gave for service at Southern motors but till now they were not able to solve the issue, and too there response is not satisfactory, for your kind attention i am maintaining the service date on time, but still there is a issue.my bike reg no is TN 13 A 7030, classic 350(Black Co lour) Thanks and regards Gunasekar +91-[protected] +91-[protected]

                  Complaint Status


                  [Jul 17, 2015] Royal Enfield customer support has been notified about the posted complaint.
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                    Royal Enfield — broken chasis

                     Bin Do
                    hi i bought my classic 350 in the year2011 wen i rode about 18000 km my bike chassis got broken just above side stand, without...
                    Complaint comments  Comments  (3)Complaint category Cars, Parts & Vehicles

                     sabu_paul
                    my 2011 classic 350 rode 23000 kms has developed crack on chasis this month (july2015).When contacted the service centre they say its manufacturing defect and it will only cover during the warrenty, They say I need to weld at my cost.How pathetic is the quality they deliver.I need the frame to be exchanged by the company

                    Complaint Status


                    [Jul 12, 2015] Royal Enfield customer support has been notified about the posted complaint.
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                       Abhi3767
                      Hi My Name is Abhishek joshi.I am journalist.I bought classic 500 before 16 months from Ahmedabad.Suddenly now a days my bullet get starting problem so i changed my battery but problem is not solved so i contact to workshop. That's very bad if i have to change parts of my bullet in very short period of time. They want me to change ECU and thats bad if ECU doesn't work properly and stop working in short time.i am totally upset with poor quality of parts.I am expecting positive response.for any assistance call on my mob. [protected]

                      Complaint Status


                      [Jul 11, 2015] Royal Enfield customer support has been notified about the posted complaint.
                      Complaint comments  Add a commentComplaint category Cars, Parts & Vehicles

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                        Royal Enfield — Regarding useless service

                         vasantha bojan chokkalingam
                        Hi I bought bullet electra 350 on 2013.I ask service people to check many products during my warranty but they said that...
                        Complaint category Motorcycles & Scooters

                         8096263887
                        I gave my classic 500 cc vehicle for servicing at guntur jublicant royal enfield. They gave me my vehicle with out doing any work to my vehicle

                        Problems i told;tappet noise from head,
                        Cam wheels sound, rim bend

                        Work they done:water servicing

                        After purchasing myvehicle the kilometers not over 1000 rim came to bended position iasked for warranty they rejected please the need fool to me. Other wise
                        ""i will take civiare sction through consumer court""

                        Complaint Status


                        [Jul 07, 2015] Royal Enfield customer support has been notified about the posted complaint.
                        Complaint comments  Add a commentComplaint category Products & Services

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                           Nirbhay Sharma
                          Hi, I would like to make a formal complaint against the defective motorcycle I recently bought from one of the RE showroom. It's been only four and a half months I bought my RE Electra 350 5S and it's giving me a lot of trouble. Since day one, it produces a humming noise. After taking it to dealer and service centre I was told that this noise comes from taped but there is no way that I can get rid of this noise. After taking the bike for two services this problem still persists, then in 3rd month I had to refill the front left shock absorber and in 4th month front right shock absorber is leaked and now speedo meter has stopped working. Isn't it alarming that a motorcycle which has been purchased 4 and a half months ago is asking for replacement of parts every other month? Why would a customer like to keep the defective merchandise after spending Rs.1, 30, 800/- Please help me to resolve this problem by replacing this motorcycle or with refund of my money as I do not have any wish to keep the defective merchandise after spending a lot of money. If I will not get resolution from RE then I would proceed to file a case against RE. Regards, Nirbhay Sharma [protected]

                          Complaint Status


                          [Jul 06, 2015] Royal Enfield customer support has been notified about the posted complaint.
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                             adroyal
                            Sir/Madam I purchased Royal Enfield classic 350 on[protected] with full paymest at Madanapalli Showroom. I requested so many times for Required documents to the vehicle till to date they are failure to submit proper documents to me due to this I am Protocol Problems with Police

                            Complaint Status


                            [Jul 01, 2015] Royal Enfield customer support has been notified about the posted complaint.
                            Complaint comments  Add a commentComplaint category Insurance

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