Royal Enfield Complaints & Reviews

I am jefferson from marthandam, i have booked new royal enfield (Redditch blue) at royal enfield showroom marthandam on 28/07/18 with 5000rs as booking amount.
Sales assistant mr. Chandru says delivery of bike will be within two days but he didn’t.
Now he is not picking the call and his number is in switch off till date. I contact the dealership but they are not responding properly.
Royal enfield is a world class brand due to their local dealers attitudes it loose the name.

My booking reference number:bkng[protected]

Hi, I have booked Thunderbird 350 stone on 24th June (booked on name : Sandeep Kour) and dealer has promised vehicle by 28th July today is 2nd Aug but still dealer is saying that he cant say till 15th Aug abt the delivery of the vehicle, called customer care and registered complaint, not sure how much more time it will take, please don't play with us and provide delivery asap

Good evening.. I bought stealth 500 classic from kerala, district - kottayam
Mutholy servive centre palai
Staffs in royal enfield uncorrectly fixed my crash guard so due to vibration and all.. The crash guard started hitting the sensor.. And my sensor is fully damaged.. When i contacted the service centre, they are ignoring me.. Now i have to pay

Hi,

My classic 350 august 2013 model chassis got cracked without any accident. It clearly companys poor quality and manufcturing issue and royal enfiled already well verse with that. I went to company showroom but they denied to help. I am here seeking justice from royal enfield for putting my life on risk and for delivering such poor quality product.

Dear royal enfield team,

My bike’s no dl9sax8271, the outer delhi royal enfield service center had gone to najafgarh on the chassis change, during warranty period which the fall of the headlamp casing broke by service boy.

When i went to the bike, i could see that it was a break.

So the service manager (Mr. Chauhan) say gave me the assurance that you do not take tension. I have ordered it to be changed in 1 month.

I have been calling the service manager daily for 1 month, and i tell him what is status of my headlamp casing he has done to me every day, and i will tell you in the same way and they are avoiding saying this every day.

When i asked him again today, he clearly denied that it will be repaired, but it will not change.

And for the past 1.5 years, my bike's petrol tank has been damaged by service team, since they have been speaking to him for now that it has not come yet. And my bike is still in the warranty period.

Please solve some of my problems by doing this

Below are the incidents in the reverse chronological order:

Gave my bike for servicing to royal enfield go green motors private limited dated on 27th july'18. Bike was in perfectly fine condition with little wear tear damages but it was working
Received my bike on 30th july'18 evening with bill more than 7330rs/-
Exactly on the next day i. E. 31st july'18, it died on my way to office, end up dragging whole way and paid to cab services on way back
Last servicing was done by royal enfield kottivakkam service centre in chennai at that time also paid more than 5500₹

This is not where the story starts, prior to that had got my bike serviced from sri venkateswara store, chennai itself and had to shell more than 6000₹ for servicing and again it died within 10days and after multiple follow ups and complaints, service centre guys took that for re-servicing but again made me pay around 3500₹.

Sir,
Very painfully m writting u that i went at kumar royal enfield for my bullet servicing on pre km on 30 jul 18..
Wen they were makings job card i speak out ur team about faults...#
After completing of servicing i found that the same problem i spoke they didn't done,
Even they were not check air of tyre..
Wen i tried to notice them the manager of workshop tell me go at nearest air shop in civil area...
So plz do such things which is comfortable for ur customer...

Im sudarsan yedunath, from cochin kerala. I have given my new stealth black for service at st marys royal enfield service center, chittoor road, ernakulam. Its a brand new bike just 3000kms done. The bike posses an issue of rear sprocket hub. I had already registered for roadside assistance, but they didnt provide me with it. Its a major issue for which im going to file a compaint in court. I was asked to pay 250 rs for toying my bike. And now its been two weeks since i had given it in the showroom the staff at st marys motors are not giving me proper clarifications for the delay. If i didnt get the bike serviced in nest 2 days im gonna file a complaint in court and consumer forum cell india against st marys motors and royal enfield for cheating me please take this issue as serious as im facing such a worst scenario

I serviced my classic 350 about 2 to 3 month ago. My bike chain is give some sound so service center suggest me change chain i agree but chain was not avilable the suggest me take your bike. As chain available they will call me but they didn't call me after 3month what a bad experience that they don't care about customer. I brought my bike 15month shi

Pawan sawarkar

[protected]

Royal enfield classic 350, a premium segment bike 1, 54, 000 inr on road. Brake shoe gone within 10 month of purchase (7000 kms at the time) 4th servicing. Chain sprocket gone by next servicing (10, 000 kms). Moreover the showroom doesn't have chain sprocket in stock from last 2 months (Checked another showroom within the city). Which shows this is a prominent issue, could find a lot more complaints from people online.

This is pathetic stuff from royal enfield, you are suppose to deliver quality products so as claimed by the brand (At least by the price you charge)

These issues don't occur in a low class bike (30 - 40k) until 4-5 years, you are charging 3 times the money and what is being delivered.

Observed very high hydraulic sound during starting and driving of the royal enfield (Standard model, hr02ak3500). Last service was done by the brawn service centre in gurgaon. I am facing this issue since the last has been done.
Kindly contact me on below numbers for any further information
Rakesh kumar
[protected]
[protected]
[protected]@gmail.com

Chain and crank started rusting from first service of my royal enfield 350 cc costing 170000/- and from first service i m complaining about this for which no one in show room cared about it. Now it fully rusted and asked them that the vehicle is so high-end and they don't use rust free material for chain and even spokes of tyre are rusted and in show they don't care at all about the customers and their times i m going to show every day and never sevice manager met me always they just say mananger is not available

We have been provided motorcycle which is a demo bike and used for test drive as well as odometer reading was 47 km. At the time of delivery. It is not acceptable as per the pdi terms and conditions standardized by royal enfield. When i asked to give me another fresh piece of vehicle, but the request was rejected with rude answer that we have only this motor cycle available and if you want then take the same. So we have been provided motor cycle forcefully even though we were not agree to receive the same and the reason that they have provided is invoice is prepared and nothing is possible after the same. I have also asked to give written justification regarding delivery of demo/test drive motor cycle, but it was also not provided even after repetitive requests. Thus we have not received motor cycle as per our requirements.

Sir, i am sending this complaint with utmost regret for buying my classic 500 desert storm registered at iterpid palakkad. I have made lot of complaints within 1year and the service guy filled some adjustment works. For a few days, it was working fine. Again its repeat the same and now whenever i call the service center (Interpid, palakkad, kerala), they keep on telling "please come to our workshoppe".. I also contacted the manager ([protected]) but no use. I hope atleast you will take some steps to solve my problem. Otherwise i will move to next level. I will also publish my opinion over the internet so that others wont fall prey to the fraudulent brand. I am also planning to file a case on consumer cell with bill and all evidence. If the problem is not solved as soon as possible.

I bought electra 350cc on feb 1st week 2019 till now one head light high beam bulb costing rs.400 and 1 parking light above the headlight bulb fused within a 6 months (3500 kms driven) short span of time and clutch cable to be often tuned up. Very poor build quality.
Bought at shivsholai motors chengalpattu.
Updated my complaint in company website also, only some greetings mail came nothing corrective action taken.
I suggest you friends not buy this poor quality product with much expensive

Dear sid lal,

I bought a brand new royal en-field thunderbird 350-es

On 25th november 2015 (Regn. Number: - dl4shj7777)

There is a serious manufacturing defect. The fuel tank lock cap is uneven due to which water comes frequently in the fuel tank.

These all issues i’m facing:-

ø fuel tank lock cap is uneven

ø injector failure

ø lubrication problems

ø engine seizing

ø low power and mileage

ø unexpected engine stalling

ø judders while accelerating

ø tappet noise

ø battery issue

All of these problems were shown to re service centre (Okhla) many times and after wasting so much money and time i didn’t get any kind of solution to these issues (By them). Then they said that they will send a report to corporate re and will seek corporate re advice on the same, but till now i haven’t got any kind of a revert back from them.

Please find the picture attachments

Hope to get a reply from you soon.

Thanks and regards,

Palash arora

[protected]

Complaint against the
Teknik motors
Royal enfield service centre,
Sarjapur
Bangalore.

I given my royal enfeild gun metal for the first service over there,
With the complaint of noise from the vehicle.
I met one technician he is below 15 years old i think, ghe is attending the customer. And he is speaking like expert and he is telling that is a usual noise from the vehicle no complaint.

Iam not satisfied with that and one more person came and telling that because of chain loose, and he made it tight.

And i asked him the permission to take vehicle he allowded.
How he know that i the owner of that vehicle.

I went to reception and waited for 40 minutes i fed up and left. Road side shop peoples have more decency than this peoples, they are quarreling each other not minding the customer.

After solid 1 week this... Calling me and asking about the bill amount to pay so after 1 week they are founded that i have taken the vehicle from there.. Such a careless peoples over there.

This is service center that provided by the enfield company.. Kindly do the action about this peoples
For not to fail your name and brand..

Not only me many customer complained against them iam one of them and writing this...

Dear,

Bought desert storm model last year, there is FIVE TIMES same problem when we turn handle to the left side the bike goes off, there is a problem in a cable.
I bought bike from south delhi motorcycles east of kailash and get that services from there service centre only in okhla many a times i have requested them to please get the permanent solution for the same. They have not provided the permanent solution that a reason today being writing in this forum. Request you to please Replace a bike. I don't have any other option.

Regards,
Vikas Ahuja
[protected]

9/6/2018 ko purav automobiles(div.of vip enterprise pvt.ltd.) G-3deepkamal
cpmmercial hub near sarthana zoo naa varachha surat-6 bookingorderno:-8564
jab booking karai tab 45-60 days ka bolkar booking li thi abhi bar bar enquri karne par answer ye mill raha h ki gadi comapny se nahi aarahi h so please
aap replay de ki kab chennai se inko gadi mile gi ya fir hum booking cancel kara de

Guys I have booked royal Enfield Thunder bird 350X before 3 months back. when I booked the guy told me it will deliver in max 45 days however Now It's 90 days.I have visited dealer couple of times but every time they same same reason "it's delay from company " They are still not giving any date to deliver bike.
@Royal Enfiled could you please intervene here as I have booked bike on 24th April 2018.
City :Pune
Dealer branch : Dhole Automobiles, Yerwada, Pune
Dealer Name :vishal & lalit
Customer Name:Umang