Royal Enfield Complaints & Reviews

Got a defective piece while the delivery of Royal Enfield Electra 350 model from Rawal Automobiles, Ghaziabad. Some of the joints in the parts near silencer and brakes seem to be welded and polished post-manufacturing. We had paid the payment in advance and after when we went there to take the bike, the person replaced the original bike that we selected with another one taken out from godown. He said that all the pieces are like this only. We were left with no other option than to take it.

I am Rahul Dabas.
Bike No. DL 11 SS 2000
Bike CH No.- ME3U3K5C0HH380719
Bike Engine No.- U3K5C0HH380719
I bought my Bike i.e Bullet 350 on 31 August 2017 from SONI AUTOMOBILES at Budh Vihar, Delhi.
The bike has travelled 14400 km.I took my bike to my nearest service centre on 16 Jul 2018 and they changed the chain set of my bike.Though they changed the chain set, all of the nut were kept loose and on accelerating the bike does not remain stable.I went to the same service centre the following days i.e on 16, 17 and 18 July 2018 regarding my concern and no solution was found to the problem.I am very unsatisfied with the services.Kindly look into my matter.
Name-Rahul Dabas
Contact No.- [protected], [protected]

Buying a royal Enfield was one of my big mistake. I regret since i bought the bike . M only facing problems from the starting nor nothing else. I own classic 500 squadron blue and after the service my bike performance is ruined . M facing oil leaking problem. And when i ask the problem they just give me a silly explanation. They've taught me that your chamber has been broken. And as its in warrantee you dont need to pay any single peny. Now its been 1 month . I dont get any response from service center. They just take more n more time. They've told me your part is dispatched from Chennai. But not received yet. Such a BS answer from their side. You guyz fooling us. Such a bad experience to go for a royal Enfield. The other bike company is much better comparative to you. My name is ankur madhav. From delhi n my bike no. Is DL 10sv 4157. If someome.there who's seeing this message. Please response. Worst experience

I brought Royal Enfield around 5- 6 months back.
At the time delivery shower guys are not guide correctly. Lock is not in good condition . No Proper information in vechile

coming to service
First Service - No words to say. Service done name case- i didn't feel any changes including key issue.

Second Service - Not sure WHY WHEEL ALIGNMENT REQUIRED IN 2ND SERVICE AND BREAK SHOW CHANGES.

i got shocked the answer for what is the reason to change the break show- YOU ARE USING BREAK HANCE IT GOT SPOLIE

3 rd service- Again WHEEL ALIGNMENT and no water service.

Still i can say all are my issue continue.

I am working in a authorised dealer of maruti suzuki as bodyshop advisor. So that i can do the service on sunday only. So on today (July 15 2018) i have gone to the workshop by taking an appointment on day before yesterday. When i go there service advisor said that there is no booking on my name and they can do the service today. I have rided 22 km to get the service and they refused to do my 2nd service. What i have to do?

Sir I want to add some line in your knowldge that, i have purchased the RE desert storm 500 in[protected]..from Lovish automobile in kathua district (J&K) .and within in 7 month some problem emerge in my bikes wiring .I went to that showroom and request to solve this problem but instead of solving the issue they told us they don't have any stock of wiring material ..after one month again i went to showroom to solve my bikes problem they replied same way and same answer ..(they don't have stock of wiring) so inspite of these problen finally the battery of my bikes is damage ...so tell me one thing who is responsible for this damage and who can compensate my loss ...
so pls I request u look at this matter immediately and take some action against these kind of BS and irresponsible person ..

It's just been 1 year when I bought my classic 350 from Chandigarh sec 32 .
The teeth of rear set broke and chain is making a lot of noice.
All the services are done from agency in Industrial area and they say it's mileage is perfect
Logically if mileage is perfect means it's not driven harshly and speedily so how can spoke be broken within 12000kms.when I asked them they say ur lucky it's hasn't happened at 8000km or so
Is this the explanation they could give
And from then chain is not working and making a lot of noice and I am afraid I can lead to miss alignment of the bike.

I bought RE Himalayan (FI model which cost near Rs.1, 85, 000) on march 2018 from ernakulam St. Marys Showroom
The bike is giving delayed throttle response and also top speed is 80kmph, if i speed up above 80 the whole motorcycle is highly vibrating which we cant control also while riding if i cut throttle and raise throttle there is delay in response .
When I visited RE service center they told the bike is normal, i have completed my first service till now there is no change .
IS RE Himalayan which cost near Rs.1, 85, 000 is just to ride below 80kph without any initial speed or the bike is old diffective
No one fro the RE showroom is responding
i have visited the RE Serive centre three times after my fist service, each time some one from showroom will ride and tell the bike is OK
i think they have the bike is having defects but the showroom staff are not responding
After making the payment for the bike there was no proper reply for anything from RE showroom staff neither listening nor responding

I have purchased royal enfield classic 350 bike on 3 july 2018 from shiva riders ghaziabad.They have sold me the defected bike.They have checked the bike twice but the problem has not been solved.
now they are saying to leave the bike to the service centre to check the problem.but i want the new bike not the defected one.why would i take this defected bike.Please resolve the problem.

I am having 2016 oct bs3 himalayan. After the updation my bike started showing different complaints like engine oil leak, missing. Recently serviced my bike at arumbakkam royal enfield showroom.I raised the compalint of missing while riding they serviced my bike and when i asked what was the problem they told fuel tube was in bent condition.but even after this the missing is not yet sorted by royal enfield service team. i this situation what should i do?

Sir,
I am a journalist of ABP. We have a riding group name PUSPITA PRAKALPA RIDER BROTHERS. My Himalayan regd no. WB26AS5003 had due servicing. Agarpara (BISHNU OIL MILL) Royal Enfield Workshop Received my bike last Sunday 8/7/18. In Warranty period my bikes ball racer are damaged. shock absorber bush performance is not up to the mark. But these are not available now said from this Workshop. just routine service and changed rear brake shoe they delivered biketoday 12/7/18. But strange, one of our group member received the bike which regd no. WB24AK4537. Which is not mine. I am talked with RTO north 24 Pgs. And he said WB24AK4537 bike woner name Nasiruddin ansari. How irresponsible is it. now that bike is in my custody and no trace of my bike.

I brought a motorcycle Royalenfield Classic350 black bs iv having reg:no KL02 BE 4492, Chassis no ;ME3U3S5C2JC126736,
Engine no :U3S5C2JC8847, FROM MARIKAR MOTORS LTD KOLLAM, 691001,

IN 06/07/2018 I give Tthe vechile for II nd service to thier authorised service centere they were unasked to untie my motor cycle "s engine and do not do water wash until 09/07/2018 and the will billed me 501/- for lobour charge, they are swindle me .
THANKING YOU
GIREESH.G
[protected]

I had booked for a Royal Enfield bike 350 classic space grey and paid ₹5000 as advance with Lekhana Automotives, Ongole during January 2018. I used to get calls that when you are going to take delivery and I informed immediately but there was no response. After sometime I came to know that New thunderbird 350X was launched. I requested to provide me thunderbird 350X for which they had not transferred my advance and informed it will take more than 4 months. I waited for a long time and requested for cancellation and for refund. I submitted the the receipt and my bank a/c details. No acknowledgement was provided and informed that the amount will be credited to my a/c by evening. Inspite of my repeated calls over a month the advance booking amount is not refunded. My receipt No. 1168 dated 16.01.2018 not yet been refunded. Kindly look into the matter

I booked a Royal Enfield Thunderbird 350 Stone black on June 9, 2018 and they promised me a delivery on June 25, 2018. It has past 15 days since the promised date.

The sales executive never answers my calls. He told me that I will get the bike delivered on June 10, 2018 and when I called the manager, they told me that he resigned and left the company. The manager at the station talks very irresponsibly. No one is answering straight.

Now they are saying that I should wait for 1 more month.

I lost my trust on this company. I need to file a complaint so that someone can contact me with a response.

branch: Headway motors
Vivek nagar, Kukatpally, Hyderabad, 500072
Booking Order # 4824
Date of Booking: 09/06/2018
Booking Name: Chinni Nagarjuna
Contact no: [protected]
Model booked: Thunderbird 350 cc Stone Black
Delivery date column: "Blank"

Sir,
I am one of your customer facing very much trouble with the service of my bike. I visited so many times. But after the service I am not found proper results. service is very very poor the amount of bill is two much high with unnecessary things. I am not satisfied with your service. I purchased my bike last 11 months back. But i send my bike for service so many times. please sir take action regarding this.
thanking you

Dear team,

after running just 9 months km 2900 i give for 4th servicing, work shop told me to change disc pad and to pay for this so is it possible ?..
But i m not going to pay not a single penny coz my bike is still in warranty
Just after 15 days of purchase they told me change same disc pad and told me to pay but i didn't pay after long urgument as they told me they told its change foc.
Plz help to solve in legal way .

Dear Sir/Mam,
I have purchased a new thunderbird 350X whimsical white colour from the below dealer on 4th July 2018.

Electronic city motors
#792 Shanti Arcade, AECS layout, Singsandra, Hosur road, Bangalore-5600068
Sales Mobile#+[protected]

And I am very much disappointed after inspecting the fit/finish of my new vehicle. Within an hour I felt regret for buying such an imperfection fit vehicle.

The dealer delivered this vehicle on 4th July 2018 @ 4:30 PM. The same day evening I have listed the below faults/imperfection

1. Mild dent at the left side of the petrol tank.
2. Difference in front handle turning radius Left/Right
3. Imperfection on rear mudguard

I am not sure whether this was happened due to my negligence/faith that had with RE or I was fooled/cheated by the Dealer or by the RE manufacturer?

Sir,
I rachit ranjan, one of your customer facing very much trouble regarding my r. C book of bullet 350 (Classic). Its been 2year completing since i have not got my smart card. They are not providing me the challan. Even if they passes me challan so that i can make my own arrangement.
No body in the dealer is taking responsibility to provide me such support. Every day i have to pay for fine in traffic.
Kindly see to this matter asap. As i am facing such pathetic service after/before sale.

Your customer
Rachit ranjan
[protected]

Hi last week i went service centre 8th mile dasarahalli to give my vehicle service that time i informed mr maruthi (Service executive) self not working and tik tik sound in engine, he took vehicle after 2days no body inform me i went there 2 collect the vehicle but simply they r charging me 4000 after they are telling battery problem go for newone, purchased new one 3000 rupees also its not working self and mainly engine sound "tik tik"

I had purchase royal enfield classic 350 in singasandra electronic city motors on 11 june 2018 on tuesday at 2 30 pm on the time of purchase it was an engine sound and scratches on tank and other place i showed to the excutive regarding that scratch his name is ashok he told service center and the gowdown is closed today but tommorow if the scratch not gone we will replace. I went there but they told me to go at the service center i went and meet there to manager i told the entire thing he took the vehicle inside he did some polish work on the time it was looking the light scratch he told me to come on first service will rectify the issue. After 17 days i went to the first service and i told everything but they told me contact ashok i call that person regarding this but he is blaming on me so am informing you people to take an action again this fraud people cheating for customers. Still vehicle registration number not provided they promise that they will provide me in 8 days. Please rectify my issue or else take your bike and refund my money. First am informing to the head office regarding the issue if the problem didn't rectified i will raise a complaint in consumer court.