Royal Sundaram General Insurance — Denial for inclusion of member into existing policy-reg

Address:	600097
Website:	www.royalsundaram.in

I hold Royalsundaram health insurance for me and my wife. When I was taking policy, i want my son to be part of it. But as his age is below 90 days, he cannot be added until he attains 90 days of age. Royal sundram agent and customer care said, i can add my son anytime during policy if he attains age 90 days above.

After couple of months I approached RS for member inclusion (my son was 5 months old). They are denying now and saying it is possible only at the time of renewal. I quoted the words at the time of policy taking, as a reply they said, we are sorry sir, yes we agree that we said same. But now we cannot include.

I got frustrated and irritated why these people cheating others by telling false information while taking policy. Even in document which i recived, it is no where mentioned that there is no inclusion in middle of year.

I gave complaint to IRDA Ombudsman on the same. They forwarded the same grievance to Royalsundaram asking them to reply in 15 days. Now almost it is 30 days there is no reply from Royalsundram. This also shows the carelessness of Royalsundram and inefficency of IRDA Ombudsman in taking the complaint serious.

What best I can do to pull ROyalsundram onto roads...