RummyCircle.com Complaints & Reviews

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Mar 31, 2017

RummyCircle.com Customer Care's response Dear Revathy,

In order for us to complete the validation, we require you to upload a copy of your Proof of ID* and Address proof**. Once the documents received are verified and in order, your account would be activated.
Click on the link to upload your ID proof: https://www.rummycircle.com/player/account/idverification/viewDocuments.html

We appreciate your support to help us in our endeavors to provide and maintain a fair playing environment to all our players.

Regards
Fairplay Team
[protected]@RummyCircle.com

Mar 21, 2017

RummyCircle.com Customer Care's response Dear Maari,

We are writing to inform you that we have detected multiple user accounts on our website linked to a single bank account. Your bank account is one such bank account which is linked to multiple user accounts on the website. A bank account can only be linked to a single user account on RummyCircle. The only exception is if you hold a joint bank account with someone in which case there is no issue.

As a security measure, we are putting your account on hold temporarily. In order for us to facilitate the re-activation of your account, kindly furnish the below documents at the earliest.

Click on the link to upload your Bank Account Statement proof: https://www.rummycircle.com/player/account/idverification/viewDocuments.html

1. Bank Account Statement clearly stating the bank account number and the names of account holder(s).

Once the documents are received and are found to be in order, your user account will be re-activated and you will be able to play real cash tournaments without further interruption.

We regret any inconvenience this may have caused you but please understand that we are doing this to maintain a fair playing environment for all our players .

We appreciate your support to help us in our endeavor to provide our players with the best rummy experience.

Regards,

Fairplay Team
[protected]@RummyCircle.com

Mar 25, 2017

srk1994's response my account not working please myaccount reopen

Mar 21, 2017

RummyCircle.com Customer Care's response Dear Veera,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have more than one account with RummyCircle.com at any one time.

Hence, we have closed " Veera2485 " and transferred the available balance to " veera9396 ".

If you have forgotten your password for your other account, kindly email [protected]@RummyCircle.com for password reset purpose.

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.


Regards,
Fair Play Team
[protected]@RummyCircle.com

Mar 21, 2017

RummyCircle.com Customer Care's response Dear Karthi,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have more than one account with RummyCircle.com at any one time.

Hence, we have closed " karthi061999 " and transferred the available balance to " karthi8603 ".

If you have forgotten your password for your other account, kindly email [protected]@RummyCircle.com for password reset purpose.

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.


Regards,
Fair Play Team
[protected]@RummyCircle.com

Mar 19, 2017

Saikumarkotla's response We didn't responded to my complaint plz respond to my complaint

Mar 20, 2017

568panneers's response On 17/3/17 300rs I have paid in my account but it was not refund so kindly so kindly make favorable for me .

Mar 15, 2017

RummyCircle.com Customer Care's response Dear Ramadoss,

Our system detected that all your referred account have violated Bring a Friend terms of service of RummyCircle. Hence, as a security measure your Withdrawal is placed on temporary hold and the investigation is in progress.

If you believe this email has reached you in error and the referred accounts are genuine, we request you to kindly inform your referred accounts to upload there scanned copy of there PAN CARD on https://www.rummycircle.com/player/account/profile.html. Once the documents received are in order, we will update you about your Bring a friend bonus reversal.

In case you have changed your contact no registered with us, kindly email your new mobile number to [protected]@RummyCircle.com so that we can update our records.

Regards,
Fair Play Team
[protected]@RummyCircle.com

*For ID proof: Only PAN Card will be accepted

Mar 20, 2017

Monikasenthil's response Change address

Mar 06, 2017

RummyCircle.com Customer Care's response Dear Rajesh,

Kindly email all your documents to our concerned team, [protected]@rummycircle.com. The team will do the needful.

Warm Regards,
Rummy Circle Support

Mar 06, 2017

RummyCircle.com Customer Care's response Dear Ravikumar,

Our system detected that your referred account "senthilv6049" & "aarul1399" have violated Bring a Friend terms of service of RummyCircle. Hence, as a security measure your bonus amount is placed on temporary hold and the investigation is in progress.

If you believe this email has reached you in error and the referred accounts are genuine, we request you to ask your referred accounts to upload a scanned copy of their PAN CARD on https://www.rummycircle.com/player/account/idverification/viewDocuments.html. This would help us establish and confirm your identity. Once the documents received are in order, we will update you about your account activation.

In case you have changed your contact no registered with us, kindly email your new mobile number to [protected]@RummyCircle.com so that we can update our records.

Regards,
Fair Play Team
[protected]@RummyCircle.com

*For ID proof: Only PAN Card will be accepted

Mar 02, 2017

RummyCircle.com Customer Care's response Dear Ravi,

Good Evening!

We completely understand your concern regarding the new change which was implemented in the Jumbo tournaments. Based on few feedbacks which we received from our players and keeping technical issues in mind, we have implemented this new campaign.

We know how much you love your Jumbo winnings! Which is why, this time we’re bringing a little change in the good old Jumbo. We’re adding a break in the tournament after you’re done playing round 1, and then holding your winnings of r 50, 000 for you. You can resume playing once you are back.

For more information refer below link:

https://www.rummycircle.com/promotions/jumbo-with-a-break.html

We hope this helps.

Please feel free to reach us if you have any further questions or clarifications.

Regards,
Rummy Circle Support.

Feb 27, 2017

RummyCircle.com Customer Care's response Dear Chandrakant,

It is detected that there was an attempt on your part, to gain unfair advantage by colluding with other player "hasmukh7198" on one of our tournaments.

Please note RummyCircle.com is committed to provide and maintain a fair playing environment to all it's players. As a responsible company it is our duty to ensure that any activity that may be in violation is verified and stopped.

Hence, as a security measure your RummyCircle account would be kept on hold until further investigation. Click on the link to upload your ID & Address proof: https://www.rummycircle.com/player/account/idverification/viewDocuments.html

Once the document is received and verified, we will notify you about the account status.

Further to this if you require any clarification you may reply to this mail.

Regards
Fairplay Team
[protected]@RummyCircle.com

*For ID proof: PAN Card or Driving License or Passport

**For Address Proof : Driving License or Passport or Utility bill on your name

Note: The copy of the ID proof can be taken either by scanning the document via a scanner or an image capture through your mobile phone or any other image capturing device. Kindly ensure that your details in the image/scan is clearly readable to us in order to easily establish and validate your identity.

Jul 11, 2020

RummyCircle.com Customer Care's response Hi, We regret the inconvenience caused. Please mail us with your username and registered email address at [protected]@rummycircle.com and we will get it checked for you. Regards, Team RummyCircle.

Feb 24, 2017

RummyCircle.com Customer Care's response Dear Sugumaran,

We are writing to inform you that we have detected multiple user accounts on our website linked to a single bank account. Your bank account is one such bank account which is linked to multiple user accounts on the website. A bank account can only be linked to a single user account on RummyCircle. The only exception is if you hold a joint bank account with someone in which case there is no issue.

As a security measure, we are putting your account on hold temporarily. In order for us to facilitate the re-activation of your account, kindly furnish the below documents at the earliest.

Click on the link to upload your ID & Address proof: https://www.rummycircle.com/player/account/idverification/viewDocuments.html

1. Bank Account Statement clearly stating the bank account number and the names of account holder(s).

2. A copy of your ID & Address proof.

Once the documents are received and are found to be in order, your user account will be re-activated and you will be able to play real cash tournaments without further interruption.

We regret any inconvenience this may have caused you but please understand that we are doing this to maintain a fair playing environment for all our players .

We appreciate your support to help us in our endeavor to provide our players with the best rummy experience.

Regards,

Fairplay Team
[protected]@RummyCircle.com

Feb 13, 2017

Masenu's response Please request my mobile app running

Feb 13, 2017

Masenu's response Masenu