Hi Rummy Circle Team,
my name is m venkannababu, my rummy circle user id is "maari2563",
previously i used to play with different user id "venkanna8010", i forgot the login credentials and was unable to access my account, so i have created a new account with user id "maari2563",
i have submitted(uploaded) my pan card copy as well
Now, the problem is i am unable to withdraw the cash, it is saying something account merge so and so,
so, please help me on this, please help me withdrawing my money.
Thanks
Maari
May 11, 2017
Complaint marked as Resolved RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2017
RummyCircle.com Customer Care's response Dear Maari,
We are writing to inform you that we have detected multiple user accounts on our website linked to a single bank account. Your bank account is one such bank account which is linked to multiple user accounts on the website. A bank account can only be linked to a single user account on RummyCircle. The only exception is if you hold a joint bank account with someone in which case there is no issue.
As a security measure, we are putting your account on hold temporarily. In order for us to facilitate the re-activation of your account, kindly furnish the below documents at the earliest.
Click on the link to upload your Bank Account Statement proof: https://www.rummycircle.com/player/account/idverification/viewDocuments.html
1. Bank Account Statement clearly stating the bank account number and the names of account holder(s).
Once the documents are received and are found to be in order, your user account will be re-activated and you will be able to play real cash tournaments without further interruption.
We regret any inconvenience this may have caused you but please understand that we are doing this to maintain a fair playing environment for all our players .
We appreciate your support to help us in our endeavor to provide our players with the best rummy experience.
Regards,
Fairplay Team
[protected]@RummyCircle.com
Mar 25, 2017
srk1994's response my account not working please myaccount reopen
