RummyCircle.com Complaints & Reviews

Aug 14, 2017

RummyCircle.com Customer Care's response Dear Mr Parthiban,

Please note that your account is already 'ID verified' and also updated with the address of 'Embalam'.

I can see that you have successfully placed a withdrawal instruction as well. Respective team will action on this instruction accordingly.

Should you have any further queries, please send an email to [protected]@RummyCircle.com.

Regards,
Fairplay team
[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Jul 31, 2017

RummyCircle.com Customer Care's response Dear Player,

As stated in our previous email communication, the name on the KYC document (Aadhar Card) that you had uploaded on our website does not match to the name registered on our systems. Thus, as per the policy we were unable to process your documents.
I shall also confirm that your Rs 1235 are safe in your RummyCirlce account. Should you wish to withdraw this, we would request you to forward us the following:
1) Bank account evidence in the form of Bank Account statement
2) KYC document, having the name as given on the bank account statement.
We shall then release the withdrawal proceeds accordingly and also update the name as given on the documents.

Should you have any further queries, please write to us at [protected]@RummyCircle.com.

Regards,
Fairplay team.
[protected]@RummyCircle.com.

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for providing us the requested documents.

I confirm that your RummyCircle account ( skrs1600 ) is now validated. We thank you for your time and appreciate your support in helping us provide and maintain a fair and secure playing environment.

Please feel free to write back to us for any further information

Regards,

Fair Play Team

[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Jul 19, 2017

RummyCircle.com Customer Care's response Dear Harsha,

We have observed the collusion related fraud (wherein the players exchange cards and win the game unfairly) multiple times in your account. Hence we had to close your account (Login ID-buddhagandhi) permanently.

On 14th May 2017, similar fraud was detected and subsequently your account was blocked and then reopened after a warning. However, the fraud was again observed, due to which we had to close your account. We did send you an email on 5th July 2017 and informed that you have violated the terms of service of RummyCircle.

As per the process, due to the repeated violation of terms of services, we had captured the funds from your account. Funds were refunded back to the players who had dumped these in your account. Remaining amount of Rs 616.75 has already been sent to you.

Please review our email, sent to your personal email ID (from our customer support team) for further information.

Regards,
Fairplay team.

Jul 20, 2017

m.san0306's response Pls sir my amount 500rups my another account transfer my account name [protected]@gmail.com and user name sangayathri

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Harsha,

We have observed the collusion related fraud (wherein the players exchange cards and win the game unfairly) multiple times in your account. Hence we had to close your account (Login ID-buddhagandhi) permanently.

On 14th May 2017, similar fraud was detected and subsequently your account was blocked and then reopened after a warning. However, the fraud was again observed, due to which we had to close your account. We did send you an email on 5th July 2017 and informed that you have violated the terms of service of RummyCircle.

As per the process, due to the repeated violation of terms of services, we had captured the funds from your account. Funds were refunded back to the players who had dumped these in your account. Remaining amount of Rs 616.75 has already been sent to you.

Please review our email, sent to your personal email ID (from our customer support team) for further information.

Regards,
Fairplay team.

Jul 17, 2017

RummyCircle.com Customer Care's response Hi Pavan,

Request you to please confirm your Login ID for account denitrification. Alternatively, you may send an email to [protected]@RummyCircle.com and the team will get back to you accordingly.

Please note that normally the funds are captured when a fraudulent activity is observed in an account. Subsequently, these are refunded to the victims.

Regards,
Fairplay team.

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Jul 11, 2017

ace1377's response I can't play rummy circle

Jul 13, 2017

RummyCircle.com Customer Care's response Dear Sujitha,

Kindly get in touch with [protected]@Rummycircle.com.

The ID proof which you have uploaded in your account does not match with the registered name in your account 'SUJITHA2289'.

Please email us copy of your identity proof only.

We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,
Fairplay Team
[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Sujitha,

Kindly get in touch with [protected]@Rummycircle.com.

The ID proof which you have uploaded in your account does not match with the registered name in your account 'SUJITHA2289'.

Please email us copy of your identity proof only.

We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,
Fairplay Team
[protected]@RummyCircle.com

Jul 04, 2017

RummyCircle.com Customer Care's response Dear Thangavel,

Thank you for contacting us.

We understand your concern, however if you are unable to upload the document then please mail it to us and we will do the needful. Once we have your documents, we will corss check and will change the name as KARTHIKEYAN T in your rummy circle acccount so that you can raise withdrawals.

We hope this helps. If you still have any questions or concerns in any regard, please do reach out to us.

Thank you for playing at RummyCircle.com!

Yours Sincerely,
RummyCircle Support.

Jul 08, 2017

yerao's response Provide cash games

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Thangavel,

Thank you for contacting us.

We understand your concern, however if you are unable to upload the document then please mail it to us and we will do the needful. Once we have your documents, we will corss check and will change the name as KARTHIKEYAN T in your rummy circle acccount so that you can raise withdrawals.

We hope this helps. If you still have any questions or concerns in any regard, please do reach out to us.

Thank you for playing at RummyCircle.com!

Yours Sincerely,
RummyCircle Support.

Jul 06, 2017

RummyCircle.com Customer Care's response Kindly write to us as [protected]@RummyCircle.com. we will look into your case at the earliest.

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Jul 04, 2017

Umesh Achanta's response I have been played rummy circle just for 2 days in 4 months ago. And now for only one day . They loot my money about one lakh. I paid one lakh with my credit card . They cheated me . I dont know how to pay my card amount.can you plz help me in this. I have all my credit card statements as a proof. . .

Actually i am a relative of cabinet minister. I will put a case in court . . . Why you people are chating us . . . I will file a case against these fraud games. 100% rummycircle is cheating website . . .

My id is [protected]@gmail.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear player,

Greetings from Rummy Circle!!

We understand that you are facing issues while trying to play cash games or adding cash although you are not playing from restricted jurisdictions. We have some good news for you!!

Just follow the below steps to continue enjoying uninterrupted- awesome game playing experiences with us!!

1) Desktop – If you are playing from your desktop or laptop, please ensure to click on “Allow Access” if you come across the below pop-up screen.

If you have cancelled or clicked on [x], on the above window, please click on “I Confirm “on the next pop-up window as shown below:

Click on “Allow Access” on the next pop-up window as shown below: Don’t click on [x].

​

If by mistake, you have clicked on “block or deny” on the previous windows, you will see the below pop-up window: Just click on “click here to know more” and follow the steps mentioned.

Please note, you can also check your current location as shown below under My Accounts > Profile:

​

2) From Mobile (chrome browser only): m.rummycircle.com

Follow the same steps as mentioned above for all the pop-up windows:

3) Mobile Application – APK

All you need to do is uninstall the current version of the APP( delete the APK file as well which will be stored in the download folder) and download our latest version from here. Or you can also give a miss call on [protected] and install the APP from the link provided in the SMS.

The new version of APP has Geo Location enabled in which your current location will be tracked. Once you have downloaded or upgraded to our latest version, you will be asked to turn on the location in your android mobile.

1) Please ensure to turn on your location(GPS) by clicking OK, please see below for clear understanding:

​​

OR

2) If you are not getting the above message and /or still unable to play cash games, ensure to switch on the location (GPS) manually as indicated below:

​​

If you face any difficulties or you need any other information, please do reach out to us at [protected]@rummycircle.com.

Appreciate your kind co-operation and patience.

Warm Regards,

RummyCircle Team‍
RummyCircle Support