RummyCircle.com Complaints & Reviews

Jun 22, 2017

RummyCircle.com Customer Care's response Dear Saravanan,

Thank you for contacting us.

From your e-mail, we do understand your disappointment, however, please note that your pending add cash amount of Rs.100 has successfully been credited into your RummyCircle account. Please check your account for details.

We like to inform you that in most cases, the amount gets credited real-time into your RummyCircle account, however, in certain cases, this delay happens because the payment gateway gets a late approval from the bank for some transactions.

We hope this helps and we appreciate your patience and understanding.

Thank you for playing on RummyCircle.com.

Yours Sincerely,
RummyCircle Support.

Jun 22, 2017

RummyCircle.com Customer Care's response Dear Saravanan,

Thank you for contacting us.

From your e-mail, we do understand your disappointment, however, please note that your pending add cash amount of Rs.100 has successfully been credited into your RummyCircle account. Please check your account for details.

We like to inform you that in most cases, the amount gets credited real-time into your RummyCircle account, however, in certain cases, this delay happens because the payment gateway gets a late approval from the bank for some transactions.

We hope this helps and we appreciate your patience and understanding.

Thank you for playing on RummyCircle.com.

Yours Sincerely,
RummyCircle Support.

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Greetings from Rummy Circle!!

We understand that you are facing issues while trying to play cash games or adding cash although you are not playing from restricted jurisdictions. We have some good news for you!!

Just follow the below steps to continue enjoying uninterrupted- awesome game playing experiences with us!!

1) Desktop – If you are playing from your desktop or laptop, please ensure to click on “Allow Access” if you come across the below pop-up screen.

If you have cancelled or clicked on [x], on the above window, please click on “I Confirm “on the next pop-up window as shown below:

Click on “Allow Access” on the next pop-up window as shown below: Don’t click on [x].

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If by mistake, you have clicked on “block or deny” on the previous windows, you will see the below pop-up window: Just click on “click here to know more” and follow the steps mentioned.

Please note, you can also check your current location as shown below under My Accounts > Profile:

​

2) From Mobile (chrome browser only): m.rummycircle.com

Follow the same steps as mentioned above for all the pop-up windows:

3) Mobile Application – APK

All you need to do is uninstall the current version of the APP( delete the APK file as well which will be stored in the download folder) and download our latest version from here. Or you can also give a miss call on [protected] and install the APP from the link provided in the SMS.

The new version of APP has Geo Location enabled in which your current location will be tracked. Once you have downloaded or upgraded to our latest version, you will be asked to turn on the location in your android mobile.

1) Please ensure to turn on your location(GPS) by clicking OK, please see below for clear understanding:

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OR

2) If you are not getting the above message and /or still unable to play cash games, ensure to switch on the location (GPS) manually as indicated below:

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If you face any difficulties or you need any other information, please do reach out to us at [protected]@rummycircle.com.

Appreciate your kind co-operation and patience.

Warm Regards,

RummyCircle Team‍
RummyCircle Support

Jun 21, 2017

RummyCircle.com Customer Care's response Dear Player, ‍ ‍ ‍

We regret to inform you that real money gameplay for users from the State of Telangana has been suspended pursuant to changes in the state gaming laws. We are a law-abiding organization and all our policies are in compliance with the law.

If you are a non-Telangana state resident and are still getting the error message, it could be because of:

1) your IP address getting routed through Telangana and therefore, you're getting Jurisdiction error which will not allow you to play any real money games.

In such a scenario, we request you to kindly contact your internet service provider and they shall assist you further.

OR

2) the address that you have provided belongs to a restricted state. If you no longer reside in a restricted state, we would request you to please submit a copy of the Aadhar card along with one of the following documents to comply with the KYC norms:

a) Either Electricity bill of the last 2 months
b) Landline bill of the last 2 months
c) Valid Passport copy

Note: Aadhar card is a mandatory requirement

Please email your address proof to our concerned team - [protected]@rummycircle.com

Warm Regards,
Rummy Circle Support

Jun 20, 2017

ma amajad's response Hello I am not able to play cash game today after i am losed 15000

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Jun 19, 2017

Vamshi Dancer's response Sir what happen

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

We regret to inform you that real money gameplay for users from the State of Telangana has been suspended pursuant to changes in the state gaming laws. We are a law-abiding organization and all our policies are in compliance with the law.

If you are not from the Telangana state and are still getting the error message, it could be because:

1) the IP address from where you are accessing our website has been restricted; thus we request you to contact your internet service provider for further details.

2) the address that you have provided belongs to a restricted state. If you no longer reside in a restricted state, we would request you to please submit one of the following documents to comply with the KYC norms:

1. Aadhar Card

2. Passport

3. Driving License

4. Voter ID card

5. Electricity Bill of one of the last 3 months

6. Telephone/Mobile Bill of one of the last 3 months

7. Bank Account Statement of one of the last 3 months

8. Bank Passbook of one of the last 3 months.

Please also note the following:

a) First 4 documents (Aadhar, Passport, Driving Licence or Voter ID) should be scanned on both the front and the back pages.

b) All the documents (including the Tel/Mobile/Elec/ Bill, Bank acct stmnt/Passbook) should be in your own name only.

We regret the unforeseeable inconveniences but request you to extend your cooperation during this period.

Regards,

[protected]@RummyCircle.com

Jun 18, 2017

RummyCircle.com Customer Care's response Dear Arunkumar,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading
https://www.rummycircle.com/player/account/idverification/viewDocuments.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

Regards,
Fairplay Team
[protected]@RummyCircle.com

Jun 19, 2017

Ravinder Challa's response Pls continue that rummy circle cash games

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Jun 13, 2017

Srinivas Prince's response My account is closed y. I want reason my nbr is [protected]

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

We would like to inform you that due to a violation of our terms & condition we have closed your account.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.
Warm Regards,
Responsible Play Team

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Jun 12, 2017

RummyCircle.com Customer Care's response Dear Player,

Thank you for writing, we would request you to please send us a mail on [protected]@rummycircle.com in order to help you better.

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

Jun 05, 2017

RummyCircle.com Customer Care's response Dear Player,

We request you to write us on [protected]@RummyCircle.com with your query.

We will resolve your query as soon as possible.

Regards,
Ravindra

May 31, 2017

RummyCircle.com Customer Care's response Dear Ajay,

Welcome to the world of online cash games at Rummy Circle!

We see that you have added cash to rummy circle account with an amount of Rs. 1000 with an order id N2856TEGBA, which is pending at payment gateway, however there is nothing to worry as your money is safe and secured.

We would like to inform you that while add cash transactions are updated in real time most cases, there may be a few delays once in a while. The cause for this time lag might be because our payment gateway may not have had an update regarding this particular transaction from your respective bank.

Please be rest assured that we are in a continuous check with our payment gateway for any such delayed information, we will promptly credit your RummyCircle account with the appropriate amount the moment we receive an update from them.

However, if the transaction is unsuccessful, any amount debited from your bank account/card, will be credited back to the same in next 4-6 working days depending upon your bank’s procedure.

In this if you have different account you can add cash from that account, please make sure do not use any of your friends or relative account for add cash.

We appreciate your patience. We will continue to serve you to the best of our ability.

Yours Sincerely,
Rummy Circle Support.

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

May 26, 2017

RummyCircle.com Customer Care's response Dear Vinay,

Thank you for playing at RummyCircle.com Indias premier online rummy site.

We have send a Email on your Registered Mail id .

So kindly review and provide us the appropriate mentioned document .

Please feel free to write back to us for any questions you may have. We will be more than happy to assist you.

May 31, 2017

Prabhaswathi S's response Plz solve this problem .I need to play this game .so plz