Claimed

Safexpress Complaints & Reviews

3.6
Updated: May 9, 2026
Complaints 1090
Resolved
724
Unresolved
366
Contacts

File a complaint to Safexpress

Having problems with Safexpress?

File a complaint and get it resolved by Safexpress customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Safexpress reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Surinder Raazput
from Chennai, Tamil Nadu
Mar 23, 2022
Report
Copy

Complaint number 00051442

It's already too late of shipment baywill number[protected]
The delivery date is 21 March 2022 but it's already too late and I am staying outside due to this reason...
Helpful
Found this helpful?
2 Comments
Report
Copy
L
LAVISH GOYAL
Oct 30, 2021
Report
Copy

Parcel not received on time

Address: Bikaner

Parcel dispatched from Udaipur to Bikaner through jaipur route on 27.10.2021 but parcel was not forwarded to Bikaner from Jaipur hub

And no satisfactory answered by the Bikaner courier person

Yours faithfully
Lavish goyal...
Helpful
Found this helpful?
1 Comment
Report
Copy
B
bakarkol
from Mumbai, Maharashtra
Oct 10, 2021
Resolved
Report
Copy
Resolved

Delay delivery and Damage of my trunk box

Address: SMQ 336/7 Akash Vihar Air Force Station Suratgarh Rajasthan

1 Sir, I have booked my house hold items from Suratgarh to Srinagar Air Force on 17 Sep 21. My items arrived at Srinagar on 24 Sep 21 but local dealer of Srinagar had not deliver my items until 06 Oct 21 when I have lodged multiple complaints through customer care and Suratgarh manager.he taken 12 days to deliver my items from Srinagar to Air Force Srinagar near about 5 Km.
2 My two steel trunk box damaged during carriage. In that...
Helpful
5 other people found this review helpful
5 found this helpful
Write a comment
Report
Copy
H
Hyperspace
Jun 19, 2021
Resolved
Report
Copy
Resolved

Tracking status says "Waybill Undelivered" for last 2 updates

My waybill number is 92222328 and it is shows "Waybill Undelivered" for the last 2 tracking updates.
I was at home the entire day and there was no notification about a delivery from the security gate.

I didn't even receive a call when the shipment was undelivered.

What is the problem? Can you please try to deliver it? You should atleast call/email/message me if you have any problems....
Helpful
Found this helpful?
Write a comment
Report
Copy
T
tanmoy1040
May 1, 2021
Resolved
Report
Copy
Resolved

Safextension charged within 20 kms from Safexpress hub

Dear Sir/Madam,

I booked a consignment from Kanpur (Pincode-208016, UP) to be dispatched to Agarpara (Pincode-700109, West Bengal).
The recipient address is roughly 15 kms from the Safexpress hub. Still, an additional amount of Rs.1500 has been charged as Safextension charge.
Please look into it and kindly arrange to refund the additional amount of charged.

Thanks,
Tanmoy Kundu
Mob...
Helpful
Found this helpful?
Write a comment
Report
Copy
Jonathanpektea
from Aizawl, Mizoram
Apr 8, 2021
Resolved
Report
Copy
Resolved

Excessive charging of shipping fees

Address: Meerut

I have placed order from SB Sports, Meerut, Uttar Pradesh on 6th april 2021. And the SB sports has booked Safexpress on 7th April 2021 to ship the consignment from Meerut to Aizawl, Mizoram . My consignment weight is only 10 Kgs and the charged weightby safexpress is 20 kg. The Problem is that Safexpress has charged Rs. 3529/- for such small item whose actual weight is only 10 kg. As i am from Aizawl, Mizoram i only came to know the charges...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sanjunair2007
Apr 4, 2021
Resolved
Report
Copy
Resolved

Way Bill No - 92460192 ( Transit Damage)

Address: Flat No-8, 2nd Floor, Hiranya Appartment Near Tulip bunglows, Surdhara circle, Thaltej, Ahmedabad Pin Code- 380054

My cooler's water Tank got broken from bottom durring Transit..Seems some heavy object fall on it..

Even after packing this Damaged Happen...
Kindly do some action. Even after paying u the entire amount such damage happened...

Regards
Sanju Nair
[protected]...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Aditya K Gupta
Oct 15, 2020
Jul 20, 2025
This thread was updated on Jul 20, 2025
Report
Copy

Safe express not delivering my consignment, They just kept my parcel in the destination Hub.

Address: LIG-167, Dindli Basti Road, Shere punjab chowk, Adityapur-1, Jamshedpur-831013

My waybill Number is 86925421. Origin from Ahmadabad on 5th October and consignment reached destination {Jamshedpur} on 12th October Morning. I don't know why they are not delivering my consignment till now and today is 15th October.

If any kind of a mishappening done with my consignment, then i want my consignment charges back. If you are irresponsible to deliver the consignment on time, then why are you all taking responsibility....
Helpful
Found this helpful?
2 Comments
Report
Copy
M
MAYANK FEFAR
from Powai, Maharashtra
Oct 14, 2020
Resolved
Report
Copy
Resolved

Pod copy & late delivery

Address: SAVSAR PLOT 15/16, AYODHYAPURI MAIN ROAD , MORBI

This type of problem generally and most of the time only occurs when the materials are booked through Safe Express.

And the Delivery Period which should be around 5-6 days as per the normal norms are never been followed by Safe Express delivery system.

They never bring Duplicate Docket with them and they take away the same immediately on delivery and never give us time to tally the materials....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
shivam rungta
Sep 5, 2020
Resolved
Report
Copy
Resolved

consignment received damaged : waybill no - 87045272

Today i have received my consignment (Waybill no[protected] which is apache rtr 160 motorbike from chittorgarh to patna.

It is sad to find that bike got damaged which is listed below:
1. Scratches on petrol tank and silencer (Exhaust) pipe.
2. Double stand of vehicle is completely bend and damaged. (Major damage) and needs to be replaced. This is mainly because of bad handling of vehicle while loading and unloading...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
Dharmana harish naidu
from Bhimunipatnam, Andhra Pradesh
Jun 8, 2020
Resolved
Report
Copy
Resolved

safe express tracking site showing waybill undelivered

Dear sir,

I had booked your transportation service for my luggage from old rajendra nagar, new delhi to srikakulam, andhra pradesh. They took rs. 1000 per box and an extra 1500 for home delivery (Total 6500 for 98 kgs). I had paid the money to the executive through phone pe on 28th may, 2020. So i was tracking for my parcel and it shows way bill undelivered. I tried contacting customer care but there is no response. I tried...
Helpful
4 other people found this review helpful
4 found this helpful
1 Comment
Report
Copy
S
saikorhari
Mar 9, 2020
Resolved
Report
Copy
Resolved

non delivery of luggage after 2 weeks

Address: Guntur, Guntur, Andhra Pradesh, 522006

I booked my luggage on 26 feb 2020 from guntur (Vijayawada) to mhow (Indore). Assurance was given by safexpress person on site that the delivery wil be done within 7 working days. It's been 2 weeks now and the luggage was not delivered. When i tried to check the status of delivery online using the way bill number, it shows invalid waybill. When i called the safexpress rep, he tells me that there was some error in the shipment and that the...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Trucking
Jan 22, 2020
Report
Copy

motor parts of bharat benz trucks

1. Way bill no. 69421841 sent on 09.11.2019 sent to daimler india commercial vehicles india ltd, kancheepuram, tamilnadu (See attached),
2. Email follow up sent to [protected]@safeexpress.com on 02.01.2020, (After passing of 25 days we inquired to know our material delivery status. Then we came to know that partial material have been delivered & rest will be delivered next day. From last 15 days we are getting only assurances...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ravinder Saggam
from Mumbai, Maharashtra
Jun 1, 2019
Resolved
Report
Copy
Resolved

gst invoice not received

Address: Hyderabad, Telangana

This is dhanush from hemair systems india limited. We have received a shipment from meerut ptfe products pvt ltd from up through safexpress logistic service. We have paid an amount of rs. 5, 174 as freight charges and did not receive any invoice. Kindly look into this and send us an invoice.
Waybill number:[protected]Delivered on may 27th)
Below are my details.
Dhanush
[protected]
[protected]@hemair.net...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
rpl telecom
from Gurgaon, Haryana
Jul 23, 2018
Resolved
Report
Copy
Resolved

received short material

Address: Faridabad, Haryana, 121004

Dear sir, my self deepak vohra propriter for rpl telecom d931, chawla colony, ballabgarh. Received short material dt 6/7/18 in lr no 60809767.250gms @ 800 as i have informed the driver and note given on the paper till the time no action done even no reply received. The amount of claim is rs 200 please remberse my said amount.
Thanks & regards
Rpl telecom
D931, chawla colony,
Ballabgarh
[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vasundhara Narang
from Noida, Uttar Pradesh
Apr 28, 2018
Resolved
Report
Copy
Resolved

complaint for pickup

Address: 122011

Hi, my pickup request number is req[protected]. I had requested for a pickup of my order for 28th april, saturday at 11 am.
I called the helpline number thrice, but did not receive any information regarding my pickup till 4:00 pm.
Finally the customer care person told me that my pick would happen now on monday, because vehicle was not working.
It is so disappointing because you expect your customer to wait for you...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Nihar Mahajan
from Pundri, Haryana
Apr 20, 2018
Resolved
Report
Copy
Resolved

my damaged bike

Address: Hisar, Haryana, 125001

I TRANSPORTED MY BIKE FROM BANGALORE TO HARYANA LAST WEEK AND THE BIKES condition was so worst when I recieved it. When I asked the people concerned over there they said we dun take any responsibility. The tank of my bike was fully dented and I got it fixed in 2.5k. They asked me to mail them with the picture of the dent but the mail is not reaching them and when I contacted them they told we don't take responsibility. They charge a lot and...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gajanan Bhogte
from Morjim, Goa
May 11, 2017
Resolved
Report
Copy
Resolved

Unable to track my shipment booked on 28 April 2017

Way bill number 53048504 booked from Siliguri on 28 April 2017. Copy of receipt is attached. Now customer care executive are saying waybill number is not valid. I raised complaint through email and telephone also sent photo of shipment but no one is responding. It's 14th day from booking but I don't know where is my shipment. Careless company. Please help me to track my shipment...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jubin
Nov 3, 2016
Report
Copy

Courier not delivered

Website: www.safexpress.com

I had a courier from punjab, which was shipped on october 19th (Awb:[protected]. The courier arrived at bangalore on 27th and even after 8 days there is no communication or delivery attempts from "un"safexpress. I have made repeated attempts to contact their customer service, which is kind of non functional (Only gets tailor made answers for all questions). If anyone has plans to send something through the so called safexpress think twice.in...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
RPal65
from Agartala, Tripura
Aug 9, 2025
Aug 9, 2025
This thread was updated on Aug 9, 2025
Report
Copy

Dear Sir/Madam,

I am lodging a complaint in customer forum, regarding a missing item from my consignment (No.[protected]. Despite reporting this issue via ticket No. 01653564 and providing clear details of not receiving the full consignment, the ticket was closed everytime without resolving the issue. I am still missing 1 box from the consignment.

I request:
- Delivery of the remaining missing item.
- An approximate delivery time for the missing item.

Despite follow-ups, the issue remains unresolved. I seek assistance in resolving this matter.

Sincerely,
Ratan Pal
[protected]
Safexpress customer support has been notified about the posted complaint.
Aug 09, 2025
Updated by RPal65
Till date not responded except as "will arrange" vide whatsapp (no-[protected] Shishir Kumar) from SAFEXPRESS
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit