Safexpress Complaints & Reviews

Way bill. No. 55778429 dt 06.10.17 - kol to chennai
The most horrowic experience in talking to concerned person in chennai vanagram brach, nearly 100 calls we made to know delivery of above consignment, we were given mobile nos [protected], [protected].
We called nearly 50 times to each of the above mobile, but no response.
I doubt this company hypes and say we are the largest logistics service provider.
You dont have properly trained staff in your office as of how to handle the situation and give service response
In meanwhile on 12th, 13th oct, we also made toll free complaint, but there also no response
When you take so much of money, is it not your duty to deliver the goods in time and more importantly attend to customer problem
I called nearly 100 times to your vanagram office
But the result is big big big zero
Hats off to safe express for claiming the largest logistics company

I sent my parcel via safexpress thinking it's the most safest courier service. But when i received the box, the entire edge of one side was brutally torn and my electronic items like toaster, hand blender and many more were missing.
This is beyond tolerance.
Look into the matter and help!

If you're not promising enough to deliver the service appropriately kindly cease the service.

52329529 way bill number.

I have booked for a supreme wardrobe & a nilkamam wardrobe from vijay deals an online platform & remitted full amount of my purchase online on 07/09/2017. I received a communication through whatsapp from vijay deals that the products are shipped by them through safe express vide way bill number 82716049 on 26/09/2017. However, the tracking report of safe express courier does not have any entries after 28/09/2017. When i contacted vijay deals, they are not replying properly. Safe express is also do not have a phone number to contact. The toll free number asks me to key in the way bill number, but gets disconnected once way bill number is keyed in. I am in a fix now, and sad to find my rrs20, 000 investment of goods is not received my hands. I suspect vijay deals & safe express are playing mischief through their online platforms.

Pick up id: [protected]
After repeated delays in picking up request for 3 days continuously and after third complaint to the customer, i was put on a conference phone call with a person named nilikanth who is looking after vizag operations. During the conference call, he assured me of pick up at the fastest possible way and gave me his cell number. But when i called him in his private number, he told me to hire an auto and bring my items to be shipped to his office. When i question him that is now safeexpress works, he threatened me by saying he is not afraid of me because he is the branch manager here in vizag. When i protested his unprofessional and rude behavior, he told me do anything i want. First he delayed my for 3 days and now instead of doing his job, he is acting at the most unprofessional and unethical way of threatening a customer. This is the least i expect from a reputed company like safe express. Now my pick up is still pending and i hope the company management teaches this employee named nilikanth some lesson.

I have placed order via olive tree trading, they have decided to dispatch via safexpress and thats where the problem started! Package was out for delivery since 27th of september. No phone calls were made, only messages attempt unsuccessful! Finally on 4th of october they decided to call for directions which were provided. It took 20min on call to explain landmark, but how does it help if delivery people! Which suppose to know streets or use gps still doesnt know main streets of bangalore! After i received my package and refused to sign for it, delivery guy starting mocking me and laughing!!! Wow!! Just wow!! I hope this company will bankrupt or whatever!!! I just never want to see this company anymore!!! Dont use it!!! Its cost so much of stress.

I m a vendor, we have deliver some items to safexpress in july at PO date 13 june 2017 we have delivered all material in last week of june . I was trying to call contact Person who deal with us for payment but not getting ay responce from him they are not picking our call or not giving any reply to our mail.. what will i do ?? On present date[protected] I m waiting for him since 1 hour at reception nh8 mahipalpur but again got no response from him I m continuesly calling him but call is not pick by him one of them who introduced to Safexpress is sitting inside in the office and I clearly able to see that person but he is ignoring me and not picking call what we do now the amount is about 7 lakh and I have not got a single penny from Safexpress please suggest me a better option

My consignment from chennai to hyderabad contained two boxes, out of which one box is tracked and the second box is missing and cant be tracked by safe express team. No proper assurance and call backs from their team.
Disappointed and worried!
Do look into the matter and give me some assurance, else i would be forced to escalate it further.
Give me some details of whom should i contact regarding as chennai to hyderabad delivery should hardly take 2 days of time.

Good morning sir.. Worst service with high deliery cost...
My self venkatesh my consignment no is 49523208.. It was arrived to guntur on 10th september.. Your people are giving worst worst worst service to us, even they didn't lift the cal and they are not responding properly today. Till now they didn't update the system, how can we know whether it was came or not without updating.. We went to that warehouse at that time they behave very harsh and even don't know how to behave with customer.. They said we don't promise particualr time and particualr date.. Jus we deliver the goods thats it...

Cash on delivery case amount of 1049

Dm-strhpo supplied wrong wrost non working products. I have ordered samsung 2500mah powerbank, 2.0 bluetoot, samsung 128gb memory card but dm-strhpo supplied 25000mah samsung duplicate non working powerbank, damaged earphone instead of 2.0 bluetooth, and old non workable memory card.

I had collected this courier from safe express office (Kuct-bhuj, madhapar) and also opened courier infront of safe express person...
And i requested to refund my money 1049/-
He repllied - we are not responsible for this..

So many complaints against dm-strhpo, after that why safe express delievered this dm-strhpo company products...?

Date of incident:-9-sep-2017
Request for refund

My waybill number is 54331393. Shipment from bangalore to gurgaon. On the date of delivery, i get a call saying shipment is misplaced and they cant find it in origin city. They never shipped it. The shipment contains valuable items and also it should have been delivered in time. Such irresponsible and bad service was not expected. I raised the complaint multiple times and every time i get the response to wait for 48hours

Hello sir/ mam,

We are regular customer of safexpress but sorry to say this we have complaint regarding our courier material tracking no[protected] boxes containing it has been shipped on 25/8/2017 and arrived on 29/8/2017 and still its not delivered yet. If this kind of situation arise we have to loose our clients just coz of not providing goods on time to them..
Kindly delivered asap.

Safexpress safexpress pvt ltd
Your service is deplorable and absolutely frustrating.
I trusted your service and paid for it (Literally and figuratively).
My parcel from nagpur was sent on last saturday and even after a week, it hasn't arrived here in bangalore
This is nagpur we are talking about, not done international location, that in this day and age, it should take you more than a week to deliver a parcel.
It's ridiculous.
I needed that parcel urgently for some work and now the appointed time has passed and the parcel is now useless to me.
And let's not forget that it still hasn't been delivered.
This is despite me having spoken to and pleaded with mr. Kuttaswami and mr. Ratikanth of the safexpress kudlu gate branch, multiple times.
I would never ever recommend your worthless services to anyone ever again.

1- 19th august one gentleman came ([protected]) for quote and given quote inr 18, 000/ inclusive all. After loading the goods they have shared it inr 23482 after some argument it was closed in inr 20414/.

2- i have paid the full amount and it was expected to delivered by 23rd august as per your people commitments.

3- i called on 23rd then they said it will be delivered on 25th (Friday). Today morning your carriage truck reached by 0700 hrs and asked my spouse to arrange unloading by own but after some harsh discussion they arranged to unload it. Once we saw all the goods was badly damaged.

4- i called at [protected] but no response then i sent the whatsapp images to this no who was sent me msg invoice for payment -[protected], he is also not responding even reading my msg. I have asked to share your senior no but he is not replying. I have asked your escalation matrix to sent e mail to [protected]@ e mail id but no response. I have drop msg on fb also but no response.

I never seen such unprofessional approach. Please let me know that how can you compensate this damages of my expensive goods.

Dear Safexpress team
I thought u were a brand in logistics but I had a misconception. At the time of booking my consignment I told them that my consignment had to be delivered on the fifth floor which was agreed by Safexpress staff in Lucknow. It took 19 days for my consignment to deliver and that too with regular follow-ups as ur team does not bother to respond. And at the time of delivery ur staff member in Angul Mr Pramod refused to deliver it on the fifth floor. He left the consignment at ground level and left. Even though my wife requested him and also offered to pay labours for shifting still he left the consignment and went away. How irresponsible and selfish people ur staff is???? No sense of behaviour nothing...well thanks for such a NICE SERVICE...I will NEVER book my logistics with SAFEXPRESS...######## SERVICE AND FALSE COMMITMENTS

53665273 was my consignment no. From silliguri to dehradun. The worst service ever seen. My whole luggage is damaged, broken and wet. This is what safety u give to us. Wasted all the money on u. And the damage u have done to my goods... And then ur only verbal claims... Of nationalized agency and what not. It was better to send via a local dealer then your company. I[censored] cannot take care of some ones belongings... Then what logistic solution r u talking about

Dear sir
I booked my consignment containing a sofa set from lucknow to angul on
August 6 2017 with way bill no. 54433046.
The consignment reached bhubaneswar on aug 16 2017 but hasn't been delivered to me till date (Aug 22 2017).
I was promised that the delivery would be done within 10 days but it has been 16 days it hasn't been delivered to me. Also i am not getting clear information on when my consignment will be delivered.
Literally its very pathetic for me in this regards.
Nitesh
Email: [protected]@gmail.com
Mob: [protected]

Waybill number :[protected]From mumbai to vizag)
Delivery receipt no.: [protected]
Date : 19th july 2017

We have sent one voltas split ac on 6th april to mumbai address.. For some reason it would not be able to deliver to the destination address.. We requested to ship it back but we received the same in damaged and opened condition.. Photos are attached (When sent and when received)

Waybill number :[protected]Vizag to mumbai)
Date : 6th april 2017

Having booked online for campus2home services, i got a cal (21.07.2017) from customer care confirming the request and agreeing to give the boxes on a specific date (22.07.2017) and pickup was scheduled to be on 28.07.2017. I had repeatedly told the executive that i am on a tight schedule i was assured that the boxes would be delivered on time. Sat they didn't turn up. I called customer care repeatedly getting no response. The next day morning i called the customer care no again which was finally answered when i called the third time. The person on the line assured me that my boxes would be given to me by monday definitely. Today being monday, i have repeatedly spoken to the customer care executive about the delivery of the boxes from the morning. They keep assuring me it will get delivered and also gave me the no of the person who manages their bangalore pick ups-mr kulkarni-[protected]. I called him. He sounded completely disinterested but gave me his truck guys no-ramu-[protected] who kept cancelling my calls. Mr kulkarni asked for my request no (Req[protected]) which i messaged him. I waited the entire day for his call back or for the boxes to be delivered while trying to call him. He kept disconnecting the cal. After about 4-5 hours i called him again - this time he picked up and while talking he put me on hold. I waited for sometime after which the call was disconnected. I called him again, he cancelled my call. Then i called the customer care again - he again listened to this entire banter and put me on hold to check with mr. Kulkarni who was probably 'busy'. I was told they would call me in sometime. I waited for another 1.5 hours before calling mr. Kulkarni again. This time he got ramu (I think) in conference call who blatantly stated that they cannot give the boxes today since its past their delivery time (7pm in the evening) so i can probably take it tom that too it depends what time his labors would come.

It is highly unprofessional on the part of the company and its employees and it is disgusting how they harass their customers. They fail to realize that there are many other options in the market today. The reason i was considering them was cz i had heard good things from a friend about the service.

However, after this incident, i am never going to ever recommend such a incompetent service to anyone.

Dear Team I want to with draw my PF of last company whose UAN is[protected]. For which I need to registrar my Aadhar no. There but when I use to update aadhar[protected] it is showing your details are not matched with other rest documents like name, mob. No. DOB etc. Due to which I am not able to with draw my pf online.
Name- Krishna kumar dubey
Dob_[protected]
Registered mobile [protected]
PAN -AMMPD7611E...
mail- [protected]@gmail.com

As stated in the subject, I had sent a courier package of three boxes from hospet to coimbatore containing household items and clothes 3rd July 2017.
Waybill number for the order was 52386227.
Once the package was delivered on 6th July, I noticed one box was damaged and taped with extra safexpress tapes, but other boxes were fine.
I opened the boxes the next day and found few of the items missing.. Including 3 dresses which were personal gifts and hold emotional values..
I[censored] see the damaged box it is clearly case of foul play.
I was asked to send the details and the price of the items., four dress items worth about 25000 were missing.
I got a response after about a week asking if I had receipts for the items lost items..!!
And now after almost 20 days they respond and tell that they can't find the items and want to compensate me with 5000 rupees...!!!
This is absolutely unacceptable from their part claiming themselves to be the best in business and clearly contradiction to the name they hold "safexpress".
I am not left with many options, I hope this will find some help.
Thank you