Safexpress Complaints & Reviews

I have experienced the worst service in your pune (Baner) branch. I had taken the number from google [protected]. This person needs to learn some etiquette to talk and do business. He was least interested in the business we were going to give him. Being a manufacturing company we have orders all day and all around india. But the behavior of the person has turned us away from safe express.
If you really want to do business please remove such useless branches from your company, they are reducing your goodwill.

I received incorrect boxes which do not belong to me. Firstly there was a great delay in the pickup, and now the package that I have received are not even mine.
I had three boxes of 20kgs each, and only one of them is mine and the rest two are CASTROL cylinders.
I have reached your HELPLINE number twice, with no resolution time or clarity.
My waybill number is 59845272
I’m so bloody tired of safexpress. I has a horrendous time to arrange a pickup, and was harrased through out the process, and now even my packages delivered are incorrect. I do not know what worse to expect from this horrible service. I have no idea where my boxes are, they had some very improt
I have asked CUSTOMER CARE some hundred times to ask a senior management person to reach out to me, but nobody has reached out. Your CUSTOMER CARE people have no courtesy and empathy to attend such cases. The resort to shouting at customers without giving them zero clarity. You guys literally have no shame.
I would surely take this matter to consumer court, and would never ever use this ### service from safexpress.

I have booked the house hold goods 14 items from gangtok to lucknow on dated 25 apr 2018 with expected delivery 03 may but partial item is delivered on 6th may 13 items out of 14 items and one item yet not delivered.
I have taken multiple follow up regarding the same but problem is not resolve yet.
Tauseef ahmad khan
[protected]
Docket no. 58052399

My material was booked through Safexpress on 4th April 2018 from Jodhpur to Wipro Bangalore & same had to delivered on 10th April at destination.

We are still waiting for the material & We have requested multiple times at safexpress toll free number but nobody is responding properly. Kindly do the needful as it is very important to us.

Waybill# : 59004729

Thanks & Regards
Hemraj Singh

Courier comes into my zudio trent ltd store at shraddha mall nashik. The guy telling i m not delivered the product at your doorstep. And very rudely talk with manager infront of security customer. He telling to us come outside n pick the delivery from outside only. My guard also please bring the material at doorstep but refuses and return to vehicle. Than i call the nashik ho office. Nitesh jain incharge told the guy to give him delevered the product. He comes after 5hour late and whole boxes bring my staff only. It's how the service given by your guy. He carry your brand name. What a pathetic service given by your staff please educate them. Next time i will not recommended your brand to work.
Way bill no[protected]
Del receipt no - [protected]
Kindly look into serious matter.
Hemant ingle.
[protected].

Dear sir, my 2 order has been dispatch on 24 april and 25 april, you courier boy told me, order received on 27 april in evening but order is not received on till date. Kindly resolved me query as soon as possible.
The issue of late order deliverd was coming 3 times and now is 4th time...
Docket no = 59678412, 59678468
Regards

Harish

Ph no = [protected]

I sent my trolleys bags through safex and when i received them the locks were missing and also my essential items including a brand new imported perfume bottle was missing. When i lodged the complaint they took nearly a month to investigate and came up with the reply that we delivered it as it was sent.

I trusted safex but they are definitely not safe, i certainly say please be careful when you send your things through them as they make big promises but never fulfill.
I suggest keep taking photographs whenever you come in contact with them, when you send, when you receive, when you pack and when you unpack also because they may simply refute your complaint saying there is lack of evidence even when they are at fault.

Pfa the photo of my stolen imported perfume, the thief simply took the bottle and left the cardboard and cap in the box.

#disgraceful #regret using safex

Hello,

It very frustrating. Our products got damaged because of poor service and handling. Half of our order go damaged. We had marked *fragile* to all our bundles. But instead of that safexpress haven't cared about the order. As usual no one is picking our calls. We are having business account with safexpress and we are dispatching 5-6 order a day. This means we are giving good business to safexpress. But now, we thinking to move to other shipping partner. At least safexpress should have to reply.

Highly disappointed!!!

Docket number: 59004746

I am attaching damaged item pictures and also attaching pictures of *fragile marked*.

Thanking you!!

Regards,
Karthik
+[protected]

I had booked safexpress to ship my bags and trolleys from indirapuram up to saltlake kolkata on 12th march. When i checked received items (By my uncle when i was not at kolkata), i found 4 items missing. Initially i realised the worth of my lost items around 7000 and i claimed for 6500. Later on i found some more items missing (Amount to total loss of 10, 000/-) still i sticked to claim of 6500/- on 30th march.
On 3rd april, i was shocked to see a mail stating the company would reimburse 1000/- only. I refused to accept that in mail. And there is no confirmation of any revised cheque still now.
It is an extremely insensitive, irresponsible courier service that can neither guarantee safe shipment of courier nor process the claim.

Under campus2home service. I had sent a wall mounted mirror through safexpress. But the mirror was broken when delivered. As per the campus2home policy i want to claim the damages for the same. I did contact the chat service 4-times when they finally informed me to contact here. The packaging hasn't been opened by me people from safexpress can examine the same reimburse me for the damage.

Hello,

We had shipped single bundle (Bubble wrap and corrugated packing) from jodhpur to hyderabad. But the client received damaged product. No one picking up the call. Very very poor customer service. Even they don't know how to talk to clients. Same things happening to us many times.

Highly disappointed!!

*package contains metal furniture*

Eway bill: 57573887

Hello,

We had shipped 7 bundles (Bubble wrap and Corrugated packing) from JODHPUR to Vadodara. But the client received totally damaged products. Now, no one is picking up the call. Very very poor customer service. Even they don't know how to talk to clients. This is our 3rd case. But still no action taken place.

Highly Disappointed!!

*Package contains metal furniture*

Eway Bill: 59004556

I sent my luggag from lucknow to be delivered in namakkal, tamilnadu. One of the boxes was broken and things were taken. The box is hollow. And the trolley was broken. Is this the way the objects were to be handled. The safexpress charged me 950 for package alone. I was told it will be packed in bubble wrap. All i can see is a polythene wrap. I would like to escalate this issue.

Dear sir,

We have received the goods parcel on 18.01.2018 @ 7pm. The bundle seemed loose and he had asked for open delivery of the same. The bundle was opened in front of mr. Krishna and his 2 delivery person's and it was found that 8 pieces of rs. 280 each was shortage. The same has been agreed by your manager mr. Krishna and it's signed on the delivery receipt number. A copy of the the same has been enclosed in this mail.

A copy of way bill and bill copy of kesar textiles anjar (Kachch), bill no. Ts/252, is also enclosed and part form 402.

An immediate action had to be taken and a claim of rs 280 x 8 pieces = rs 2240 + rs 112 (Rs 2352 as total) has to be sent to us.

With regards
Pavecha's
No. 2, a. M. Lane,
Pavecha bhavan, chickpet cross,
Bangalore - 560053.
Gstin - 29actpj1608a1zr
Ph: [protected] (Mohanlal)

I have ordered an product on ebay (70kg), the parcel arrived at bangalore on 25th jan 2018 but today 28th jan 2018, still i didn't received my parcel, when i tried to contact the delivery person he speaks in bad words and put down the phone call. I have tried to call that person more than 500 times per day, no use. He challenged me that parcel will not delivery do whatever you do.
Waybill:56445038 delivery person phone:[protected], please don't trust safeexpress and in google map they set wrong location and phone number i requested the google to remove it. Guys please don't use safexpress

Waybill: 57755618
Origin: Gurgaon(Haryana): Pincode: 122002
Destination: Karur(TamilNadu): Pincode: 639111

My requirement was to send a box of 26kg from Gurgaon(Haryana) to Karur(TamilNadu). I called SafeExpress and the "Safe expert" in customer care told me it takes 1-2 days time by air and costs Rs. 4, 800. I sent it on 20th Jan 2018 and it was supposed to reach 21st or 22nd.

I agreed because I was in urgency to send the package. A friend was supposed to take that package outside India. The package was delivered on 25th Jan 2018. It took 5 days time and I paid 5 times the price of by road.

The worst part is customer care. Some supervisor named "Varun" gave me fake complaint number and later I was told there is no Varun and no complaint. Now I'm trying to call customer care, they are saying "hold the line" and they just cut the call.

Now I need to spend more money to send the package outside India. Never trusting this service again. Who ever is reading this, strongly not recommended to go with this company.

Waybill# : 57781392
Origin : shantipur
Destination : kharghar, raigad

I have received the packet in tempered condition and upon opening i found six item from the packet is missing. Even the tape was not in healthy condition. Upon received we have asked to verify the content of the parcel but the delivery boy has refused to do it. Please resolve. Mob. [protected]

I booked a docket of goods what I purchased from bangaluru.. Order dispatched by other party... and they sent the parcel with a docket price of rs. 1950/= for a parcel with the weight of just 19KG. all other parcel's i recieved from other companies like Gati KWE, with the same weight, they provided us the parcel for the price 450/= only... safexpress charged almost 4 times cost of the parcel...

Booked my delivery from hyderabad to kanyakumari on 7th dec'17. My waybill number is 56460605. I have been told that i will get my boxes delivered by 11th or 12th dec'17. Using shipment track i can find my boxes having reached the nearest city tirunelveli on 12th of dec'17.
Nobody from safexpress has ever called me on the delivery, it's me who calls them everyday and they respond the same thing every next day as, we have packed your boxes in the vehicle, will be delivering the boxes tonight or the next day morning.
I'm unable to move to the next city (Job location) because of this, all my official documents, books and things are in the box.
Their customer care is just rubbish. Nobody knows where the boxes are & who is accountable for what. Everybody will be just point fingers at someone else, absolute bluff, it is just another sham company. Don't ever transport your goods with this company, please find some other logistics partner

Waybill# : 55751792, we found the material is out for delivery on 11th of 2017, when we spoke on toll free number they told us it will be deliver by 12th between 11 to 6 pm, but till now we have not received. Again we called on toll free number now they are telling that vehicle got breakdown, it will be deliver by tomorrow.

We never expect this kind of response the logistics giant commpeny, when the material is reached local place will it that difficult to deliver the item, why they saying stories like vehicle break down, do you they think are we fools.

We request you to resolve this issue immediately and arrange the delivery