Safexpress Complaints & Reviews

Hi, my pickup request number is req[protected]. I had requested for a pickup of my order for 28th april, saturday at 11 am.
I called the helpline number thrice, but did not receive any information regarding my pickup till 4:00 pm.
Finally the customer care person told me that my pick would happen now on monday, because vehicle was not working.
It is so disappointing because you expect your customer to wait for you...

Dear sir, my 2 order has been dispatch on 24 april and 25 april, you courier boy told me, order received on 27 april in evening but order is not received on till date. Kindly resolved me query as soon as possible.
The issue of late order deliverd was coming 3 times and now is 4th time...
Docket no = 59678412, 59678468
Regards

Harish

Ph no = [protected]

I sent my trolleys bags through safex and when i received them the locks were missing and also my essential items including a brand new imported perfume bottle was missing. When i lodged the complaint they took nearly a month to investigate and came up with the reply that we delivered it as it was sent.

I trusted safex but they are definitely not safe, i certainly say please be careful when you send your things through them as they make big promises but never fulfill.
I suggest keep taking photographs whenever you come in contact with them, when you send, when you receive, when you pack and when you unpack also because they may simply refute your complaint saying there is lack of evidence even when they are at fault.

Pfa the photo of my stolen imported perfume, the thief simply took the bottle and left the cardboard and cap in the box.

#disgraceful #regret using safex

I TRANSPORTED MY BIKE FROM BANGALORE TO HARYANA LAST WEEK AND THE BIKES condition was so worst when I recieved it. When I asked the people concerned over there they said we dun take any responsibility. The tank of my bike was fully dented and I got it fixed in 2.5k. They asked me to mail them with the picture of the dent but the mail is not reaching them and when I contacted them they told we don't take responsibility. They charge a lot and...

Hello,

It very frustrating. Our products got damaged because of poor service and handling. Half of our order go damaged. We had marked *fragile* to all our bundles. But instead of that safexpress haven't cared about the order. As usual no one is picking our calls. We are having business account with safexpress and we are dispatching 5-6 order a day. This means we are giving good business to safexpress. But now, we thinking to move to other shipping partner. At least safexpress should have to reply.

Highly disappointed!!!

Docket number: 59004746

I am attaching damaged item pictures and also attaching pictures of *fragile marked*.

Thanking you!!

Regards,
Karthik
+[protected]

I had booked safexpress to ship my bags and trolleys from indirapuram up to saltlake kolkata on 12th march. When i checked received items (By my uncle when i was not at kolkata), i found 4 items missing. Initially i realised the worth of my lost items around 7000 and i claimed for 6500. Later on i found some more items missing (Amount to total loss of 10, 000/-) still i sticked to claim of 6500/- on 30th march.
On 3rd april, i was shocked to see a mail stating the company would reimburse 1000/- only. I refused to accept that in mail. And there is no confirmation of any revised cheque still now.
It is an extremely insensitive, irresponsible courier service that can neither guarantee safe shipment of courier nor process the claim.

Under campus2home service. I had sent a wall mounted mirror through safexpress. But the mirror was broken when delivered. As per the campus2home policy i want to claim the damages for the same. I did contact the chat service 4-times when they finally informed me to contact here. The packaging hasn't been opened by me people from safexpress can examine the same reimburse me for the damage.

Hello,

We had shipped single bundle (Bubble wrap and corrugated packing) from jodhpur to hyderabad. But the client received damaged product. No one picking up the call. Very very poor customer service. Even they don't know how to talk to clients. Same things happening to us many times.

Highly disappointed!!

*package contains metal furniture*

Eway bill: 57573887

Hello,

We had shipped 7 bundles (Bubble wrap and Corrugated packing) from JODHPUR to Vadodara. But the client received totally damaged products. Now, no one is picking up the call. Very very poor customer service. Even they don't know how to talk to clients. This is our 3rd case. But still no action taken place.

Highly Disappointed!!

*Package contains metal furniture*

Eway Bill: 59004556

I sent my luggag from lucknow to be delivered in namakkal, tamilnadu. One of the boxes was broken and things were taken. The box is hollow. And the trolley was broken. Is this the way the objects were to be handled. The safexpress charged me 950 for package alone. I was told it will be packed in bubble wrap. All i can see is a polythene wrap. I would like to escalate this issue.

Dear sir,

We have received the goods parcel on 18.01.2018 @ 7pm. The bundle seemed loose and he had asked for open delivery of the same. The bundle was opened in front of mr. Krishna and his 2 delivery person's and it was found that 8 pieces of rs. 280 each was shortage. The same has been agreed by your manager mr. Krishna and it's signed on the delivery receipt number. A copy of the the same has been enclosed in this mail.

A copy of way bill and bill copy of kesar textiles anjar (Kachch), bill no. Ts/252, is also enclosed and part form 402.

An immediate action had to be taken and a claim of rs 280 x 8 pieces = rs 2240 + rs 112 (Rs 2352 as total) has to be sent to us.

With regards
Pavecha's
No. 2, a. M. Lane,
Pavecha bhavan, chickpet cross,
Bangalore - 560053.
Gstin - 29actpj1608a1zr
Ph: [protected] (Mohanlal)

I have ordered an product on ebay (70kg), the parcel arrived at bangalore on 25th jan 2018 but today 28th jan 2018, still i didn't received my parcel, when i tried to contact the delivery person he speaks in bad words and put down the phone call. I have tried to call that person more than 500 times per day, no use. He challenged me that parcel will not delivery do whatever you do.
Waybill:56445038 delivery person phone:[protected], please don't trust safeexpress and in google map they set wrong location and phone number i requested the google to remove it. Guys please don't use safexpress

Waybill: 57755618
Origin: Gurgaon(Haryana): Pincode: 122002
Destination: Karur(TamilNadu): Pincode: 639111

My requirement was to send a box of 26kg from Gurgaon(Haryana) to Karur(TamilNadu). I called SafeExpress and the "Safe expert" in customer care told me it takes 1-2 days time by air and costs Rs. 4, 800. I sent it on 20th Jan 2018 and it was supposed to reach 21st or 22nd.

I agreed because I was in urgency to send the package. A friend was supposed to take that package outside India. The package was delivered on 25th Jan 2018. It took 5 days time and I paid 5 times the price of by road.

The worst part is customer care. Some supervisor named "Varun" gave me fake complaint number and later I was told there is no Varun and no complaint. Now I'm trying to call customer care, they are saying "hold the line" and they just cut the call.

Now I need to spend more money to send the package outside India. Never trusting this service again. Who ever is reading this, strongly not recommended to go with this company.

Waybill# : 57781392
Origin : shantipur
Destination : kharghar, raigad

I have received the packet in tempered condition and upon opening i found six item from the packet is missing. Even the tape was not in healthy condition. Upon received we have asked to verify the content of the parcel but the delivery boy has refused to do it. Please resolve. Mob. [protected]

I booked a docket of goods what I purchased from bangaluru.. Order dispatched by other party... and they sent the parcel with a docket price of rs. 1950/= for a parcel with the weight of just 19KG. all other parcel's i recieved from other companies like Gati KWE, with the same weight, they provided us the parcel for the price 450/= only... safexpress charged almost 4 times cost of the parcel...

Booked my delivery from hyderabad to kanyakumari on 7th dec'17. My waybill number is 56460605. I have been told that i will get my boxes delivered by 11th or 12th dec'17. Using shipment track i can find my boxes having reached the nearest city tirunelveli on 12th of dec'17.
Nobody from safexpress has ever called me on the delivery, it's me who calls them everyday and they respond the same thing every next day as, we have packed your boxes in the vehicle, will be delivering the boxes tonight or the next day morning.
I'm unable to move to the next city (Job location) because of this, all my official documents, books and things are in the box.
Their customer care is just rubbish. Nobody knows where the boxes are & who is accountable for what. Everybody will be just point fingers at someone else, absolute bluff, it is just another sham company. Don't ever transport your goods with this company, please find some other logistics partner

Waybill# : 55751792, we found the material is out for delivery on 11th of 2017, when we spoke on toll free number they told us it will be deliver by 12th between 11 to 6 pm, but till now we have not received. Again we called on toll free number now they are telling that vehicle got breakdown, it will be deliver by tomorrow.

We never expect this kind of response the logistics giant commpeny, when the material is reached local place will it that difficult to deliver the item, why they saying stories like vehicle break down, do you they think are we fools.

We request you to resolve this issue immediately and arrange the delivery

My way bill number is 56695384.
Safe xpress has delivered only 4 packages out of 5 on 29th november and i have been complaining daily since 10 days about it.
But there executives always make fake promises to deliver in 24 hrs and since 4th december they were saying that packet is already delivered but i've not received it yet.
So it's my kind request to you please look into this matter asap.

This consignment was booked at udupi on 12/10/17 waybill no. 54342757 and was scanned to have reached bangalore on 14/10/17. Destination is mumbai. I have since then made 100s of calls to the toll free number, the bangalore office and udupi office. It has been over a month and they can not locate the box. I have some very important books and files since i am a student. I am not getting any definite answer as to where my box is??? How can you lose a 12kg box?? I have provided with all sorts of information including pictures of the contents and receipt. Horrible customer service. I have made almost daily calls regarding this and till now they have not been able to locate it. There is a single pitstop between udupi and mumbai, that is bangalore. Even in this short distance they have somehow lost it.
I need this box at any cost, as i have very important material and files in it. I do not understand if they have established channels and electronic scanning how can they misplace it and why do they not investigate it properly. I need box, waybill no. 54342757 located and dispatched to it's destination as soon as possible.

We had booked the shipment from chennai to pune maharastra thorugh air mode on 27.11.2017 with way bill number 55526508. Till now the shipment is not delivered.

Mr. Venaktesh ([protected]) from chennai assured at the time of booking told that material will be delivered on 28.11.2017 before 12.00 pm, but still is not delivered.
I think they booked the material through train mode or forgot to book in the air. Material is too urgent...

I need immediate response and dispatch the material.

I am highly disappoint about your services.