Submit a Complaint
Claimed

Safexpress Complaints & Reviews

safexpress.com
3.6
Updated: Jan 4, 2026
Complaints 1087
Resolved
723
Unresolved
364
Amazing! 🤩 It’s great to see how Safexpress is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Safexpress’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Safexpress

Having problems with Safexpress?

File a complaint and get it resolved by Safexpress customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Safexpress

Safexpress reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
mavelil manoj
Feb 16, 2023
Feb 18, 2023
This thread was updated on Feb 18, 2023
Report
Copy

Address: Glory Graphics, Sivakasi (an unit of Srinivas Fine arts)

Have booked a consignment from Chennai to Sivakasi (way bill #[protected]. When I had called the customer care they have informed it expected to reach on 19th FEB 2023 for which our customer is furious and unhappy. The customer requires the material urgently can any thing be done on priority for enabling the material to reach to its destination by Friday (17th Feb 2023). Pls consider this request. By doing this the customer will be happy. Look forward to your support.
Safexpress customer support has been notified about the posted complaint.
View replies
We are extremely apologetic for the inconvenience caused to you. Please call us at[protected] to register your complaint.
Reply
Safexpress Customer Care's response, Feb 20, 2023
Verified Support
We have assigned Mr. Jitendra Samal to look into your matter. He can be reached at 8816823938. Thank you!
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Shashivjy
    Feb 16, 2023
    Report
    Copy

    Address: Tamil Nadu(Vaniyambadi)

    HI

    This is the Way bill number[protected]

    We have orderd sarees from Leela fashion surat and since its cash on delivery they have given to safe express and we have received the parcel but in that 9 Sarees missing and same we have reported and complain to Leela fashion

    Hence complaing to Safe exporess for 9 sarees missing please look in this and resolve at the earliest

    Regards
    Shashi kumar M
    [protected]
    Safexpress customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shashivjy
      Feb 16, 2023
      Feb 18, 2023
      This thread was updated on Feb 18, 2023
      Report
      Copy

      Address: Tamilnadu(vaniyambadi)

      HI

      way bill number is follows[protected]

      We have ordered sarees from Leela fashion Surat since its cash on delivery its been given to safe Express we have received the parcel but in that parcel 9 Sarees where missing and we have made complaint to Leela fashion and given the details.

      Hence am compaling to safe express for missing product of 9 sarees

      Please check and resolve the same

      Regards
      Shashi kumar M
      [protected]
      Safexpress customer support has been notified about the posted complaint.
      View replies
      Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
      Reply
      Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
      Reply
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        ashtalakshmi Raman
        Jan 30, 2023
        Report
        Copy

        Regarding claim of damaged and lost items

        Dear sir
        I have transported my household items through safe express in 28/11/22 from bakloh (Hp) to Padappai (Tamilnadu),
        My valuables was damaged and I have lodged complaint in safe express but they are telling we are not responsible for this damaged item but we can compensate little amount,
        1)IFB washing machine totally damaged not reparable
        2)IFB split AC internal damaged sensors board &outfit of compressor...
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy
        H
        Harshsapra21
        from ROHTAK, Haryana
        Jan 28, 2023
        Report
        Copy

        Dear Safexpress,

        I have sent my household belongings luggage (One bag) from Bangalore to Rohtak(Haryana). Which has to be delivered by 27th January 2023 EOD. After having a word with the delivery partner, It seems he doesn't want to deliver the baggage to my address, since it is out of delivery from 26th January only.

        Can the safexpress team ensure that my luggage is safe and will be delivered to my delivery address as soon as possible?

        Please take action on my issue, Here I am mentioning my Waybill number for your reference[protected].

        Thanks
        Harsh
        Safexpress customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          [email protected]
          Jan 23, 2023
          Report
          Copy

          Worst quorier ever. My item has reached the location 1 week ago and still haven't been delivered. When i CONTACTed the manager they keep saying tomorrow tomorrow but it's never delivered.. I'm very upset about the service this company provides. I request to deliver my item by today itself. ### you!
          Safexpress customer support has been notified about the posted complaint.
          View replies
          Apologies for the inconvenience caused to you. Please help us with your contact details to assist you further.
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Swarnankita
            Jan 23, 2023
            Resolved
            Report
            Copy
            Resolved

            Address: HYDERABAD

            Hi Team,
            Few days back I raised a complaint for the company for keeping on hold our item but now it is resolved as we got the parcel.
            After receiving it, we found that the trolley's wheels are been missing and the lock is broken which confirms our product safety was compromised.
            I have attached the pictures and looking for some compensation as such a costly trolley has been damaged.
            Their customer care keep disconnecting the calls.

            Raising this on behalf of Mayuree Sen.
            Mayuree Ph-[protected]
            AWB[protected]
            Jun 13, 2023
            Complaint marked as Resolved 
            na
            Safexpress customer support has been notified about the posted complaint.
            View replies
            Please accept our sincere apologies. Kindly DM us with your contact details and waybill number so that we can assist you further.
            Reply
            Swarnankita's [Complaint's author] reply, Jan 27, 2023
            Ph no-9365274050

            AWB-100001420134
            We are extremely apologetic for the inconvenience caused to you. Please help us with your contact details, our representative will get back to you soon.
            Reply
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              L
              LandeK
              from Chandrapur, Maharashtra
              Jan 17, 2023
              Report
              Copy

              Address: Chandrapur

              Hi, I sent my luggage from Hyderabad to Chandrapur and also informed the safe Express transporters to carry it safely as it might get broken. But still I received Induction in completely damaged condition, whole screen was in pieces. This was not expected as they ensured safety and no damage to the goods that are being transported. I am very disappointed. Please rectify and help me to get my refund.
              Safexpress customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Swarnankita
                Jan 17, 2023
                Resolved
                Report
                Copy
                Resolved

                Item not delivered and no call made in Hyderabad

                Address: Hyderabad

                Hi Team,
                This is regarding waybill no.[protected],
                the receiver name is Mayuree Sen.
                No attempt was made to call her and the parcel is kept on hold.
                Contacted their customer care many times, visited the source office too, requested call back but no call back received, we need this to be delivered ASAP and want the delivery boy to at least call when at the location so even if I am not at home i can coordinate...
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                D
                Devadath KR
                Jan 16, 2023
                Report
                Copy

                Address: Bhubaneswar

                I had transported my bike from bbsr to kerala via safe express. On unpacking and starting i noticed that the fuel injection tube which transport petrol from tank to engine is broken and petrol is leaking which is very dangerous to riders health
                Safexpress customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  G
                  Gautam Enterprises
                  from Kolkata, West Bengal
                  Jan 10, 2023
                  Resolved
                  Report
                  Copy
                  Resolved

                  Materials found in damage condition

                  Address: 18, Townshend Road, BHowanipore Kolkata

                  We spoke with your customer care at [protected] several times regarding delivery of my above Consignment vide Way bIll no[protected] dated 19.12.2022 and came to know that the materials reached your Dankuni Office on 23.12.2022 but we are regularly chasing to your customer care and Dankuni Office at [protected] also who only giving time to be delivered within 3/4 days but ultimately came to deliver on 10.01.2023 and insisted to make payment...
                  +2 videos
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  C
                  Chetan496
                  Jan 8, 2023
                  Report
                  Copy

                  Address: Siliguri

                  I'm parceled my trunk on 09 dec from dehradun to new jalpaiguri and it has not reached yet and it is causing me too much problem.pls act accordingly
                  Safexpress customer support has been notified about the posted complaint.
                  View replies
                  We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
                  Reply
                  We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                  Reply
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    9
                    9906265921
                    from Dehradun, Uttarakhand
                    Jan 7, 2023
                    Report
                    Copy

                    Booked luggage from guwahati to dehradun on 27 dec 22. Luggage reached ambala on 01 jan 23. Even after one week luggage is still in ambala. Noone is responding. Customer care is not providing any positive feedback
                    Safexpress customer support has been notified about the posted complaint.
                    View replies
                    We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                    Reply
                    We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      aman cleaning
                      Jan 7, 2023
                      Report
                      Copy

                      Address: d-326, sector 63, noida

                      My material is books on 29th dec-22 from HOSUR to NOIDA and that material is reached at gauttam budh nagar on 2nd jan 23 and still showing on line in same place its very urgent for me, and i called on your customer care on 05 jan they told me that material will be delivered on 06 jan but still not recd that material, i am so fed up fro your service its very bad service of safe express i never recomend to anyone for safe express.
                      pls delivered today at any how .

                      way bill no[protected] dt-29.12.22
                      Safexpress customer support has been notified about the posted complaint.
                      View replies
                      We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                      Reply
                      We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
                      Reply
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        Harsh vardhan singh panwar
                        from New Delhi, Delhi
                        Jan 3, 2023
                        Report
                        Copy

                        Waybill no[protected] has not delivered yet
                        On 1 jan it reached at udaipur but not dispatched yet
                        Safexpress customer support has been notified about the posted complaint.
                        View replies
                        We apologize for the inconvenience caused, please be assured that we will take all necessary actions against your complaint so that it doesn't happen again. As per our records, your consignment has been delivered successfully on 4th January 2023.
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Nityanand chaturvedi
                          from Rewa, Madhya Pradesh
                          Dec 28, 2022
                          Report
                          Copy

                          Box found unlocked items missing
                          Dressing table fully damaged
                          Scratch on bike bullet tank and foot paddle damaged
                          Cooler damaged
                          Fridge damaged
                          2 cartoons found opened items missing
                          I have written the damage details in the receipt provided by the delivery team also, but no action initiated
                          Safexpress customer support has been notified about the posted complaint.
                          View replies
                          We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            2
                            27prithvi
                            from Tezpur, Assam
                            Dec 15, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Safexpress Pvt. Ltd. 28, Sector 18, Udyog Vihar, Gurugram- 122015, India

                            I booked six items for parcel to Ranchi from Agartala on 01/12/2022 by Safexpress. I received all six items on 14/12/2022 at Ranchi. One item's (Steel trunk with Godrej lock) lock was missing. Also valuable items (Alexa speaker, watch etc) worth around Rs. 20, 000 was found missing from the trunk after opening it (photo attached). The trunk had no signs of damage.

                            very unhappy with Safexpress service

                            they named the company "Safe"xpress. What an irony!
                            Dec 24, 2022
                            Complaint marked as Resolved 
                            Safexpress Executive called me within 48 hours of comlaint. They provided me a monetary compensation within 24 hours. Even though money cannot suffice the loss I suffered, it helped me to some extent. I hope Safexpress tries to stop these cheap cases of theft of personal belongings in the future. Thanks to this Forum for prompt action.
                            Safexpress customer support has been notified about the posted complaint.
                            View replies
                            Kindly share your contact details and waybill number so that we can contact you in a better way.
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              kpmteemage
                              Dec 9, 2022
                              Report
                              Copy

                              Address: TEEMAGE BUILDERS PVT LTD,Kanchipuram.

                              We booked a shipment from chennai to kanchipuram on 28th Novembor, But not recieved still on 9th DEC.My waybill no is[protected] its worth of 40000, We could not reach safeexpress baranch at kanchipuram, try to call cusotmer care its also not responsible.Due to this issue our work stopped about 8 days, Manpower lose about 200000.I dont know who solve this..
                              VERY SAD ABOUT SAFEEXPRESS...
                              Safexpress customer support has been notified about the posted complaint.
                              View replies
                              We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Nishant Tapre
                                Dec 1, 2022
                                Report
                                Copy

                                We booked consignment from kundlisonipat on 26 Nov 22.
                                At the time safe express committed delivery get in 3 days but after 5 days till not dispatch from Delhi.
                                I had call to customer care the person not given proper answer and his language is very rough.
                                Please do not go to safe express.
                                Way bill[protected]
                                Safexpress customer support has been notified about the posted complaint.
                                View replies
                                We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                                Reply
                                We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                                Reply
                                We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                                Reply
                                Helpful
                                Found this helpful?
                                3 Comments
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  T
                                  Tuljai
                                  Nov 29, 2022
                                  Report
                                  Copy

                                  Address: Bw1 Datta chowk Yavatmal, Business Plaza

                                  Material not dispatch way bill no.[protected]. Very poor service
                                  Safexpress customer support has been notified about the posted complaint.
                                  View replies
                                  We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    GMS Worldwide Express
                                    1
                                    (164)
                                    Tej Couriers / Ghatge Patil Consultancy Services
                                    1
                                    (66)
                                    DTDC Courier & Cargo
                                    1
                                    (11702)