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3.6
Updated: Mar 24, 2026
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723
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366
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Safexpress reviews & complaints page 7

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E
Es Rayudu
Feb 20, 2023
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My luggage missing nda damage
Safexpress customer support has been notified about the posted complaint.
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We are extremely apologetic for the inconvenience caused to you. Please help us with your contact details to assist you further.
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    123web
    Feb 18, 2023
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    Dear sir,
    I have send my item from srinagar (J&K) to kanpur through your company. In which my item was badly damaged. I have complaint via case no #00318278.I contacted many times your customer support but they cut my call several times.kindly resolve my query .
    This is for your kind consideration and necessary action
    Thanku
    Safexpress customer support has been notified about the posted complaint.
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    Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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      M
      mavelil manoj
      Feb 16, 2023
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      Address: Glory Graphics, Sivakasi (an unit of Srinivas Fine arts)

      Have booked a consignment from Chennai to Sivakasi (way bill #[protected]. When I had called the customer care they have informed it expected to reach on 19th FEB 2023 for which our customer is furious and unhappy. The customer requires the material urgently can any thing be done on priority for enabling the material to reach to its destination by Friday (17th Feb 2023). Pls consider this request. By doing this the customer will be happy. Look forward to your support.
      Safexpress customer support has been notified about the posted complaint.
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      We are extremely apologetic for the inconvenience caused to you. Please call us at[protected] to register your complaint.
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      Safexpress Customer Care's response, Feb 20, 2023
      Verified Support
      We have assigned Mr. Jitendra Samal to look into your matter. He can be reached at 8816823938. Thank you!
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        S
        Shashivjy
        Feb 16, 2023
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        Address: Tamil Nadu(Vaniyambadi)

        HI

        This is the Way bill number[protected]

        We have orderd sarees from Leela fashion surat and since its cash on delivery they have given to safe express and we have received the parcel but in that 9 Sarees missing and same we have reported and complain to Leela fashion

        Hence complaing to Safe exporess for 9 sarees missing please look in this and resolve at the earliest

        Regards
        Shashi kumar M
        [protected]
        Safexpress customer support has been notified about the posted complaint.
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          S
          Shashivjy
          Feb 16, 2023
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          Address: Tamilnadu(vaniyambadi)

          HI

          way bill number is follows[protected]

          We have ordered sarees from Leela fashion Surat since its cash on delivery its been given to safe Express we have received the parcel but in that parcel 9 Sarees where missing and we have made complaint to Leela fashion and given the details.

          Hence am compaling to safe express for missing product of 9 sarees

          Please check and resolve the same

          Regards
          Shashi kumar M
          [protected]
          Safexpress customer support has been notified about the posted complaint.
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          Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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          Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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            A
            ashtalakshmi Raman
            Jan 30, 2023
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            Regarding claim of damaged and lost items

            Dear sir
            I have transported my household items through safe express in 28/11/22 from bakloh (Hp) to Padappai (Tamilnadu),
            My valuables was damaged and I have lodged complaint in safe express but they are telling we are not responsible for this damaged item but we can compensate little amount,
            1)IFB washing machine totally damaged not reparable
            2)IFB split AC internal damaged sensors board &outfit of compressor...
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            H
            Harshsapra21
            from ROHTAK, Haryana
            Jan 28, 2023
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            Dear Safexpress,

            I have sent my household belongings luggage (One bag) from Bangalore to Rohtak(Haryana). Which has to be delivered by 27th January 2023 EOD. After having a word with the delivery partner, It seems he doesn't want to deliver the baggage to my address, since it is out of delivery from 26th January only.

            Can the safexpress team ensure that my luggage is safe and will be delivered to my delivery address as soon as possible?

            Please take action on my issue, Here I am mentioning my Waybill number for your reference[protected].

            Thanks
            Harsh
            Safexpress customer support has been notified about the posted complaint.
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              S
              [email protected]
              Jan 23, 2023
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              Worst quorier ever. My item has reached the location 1 week ago and still haven't been delivered. When i CONTACTed the manager they keep saying tomorrow tomorrow but it's never delivered.. I'm very upset about the service this company provides. I request to deliver my item by today itself. ### you!
              Safexpress customer support has been notified about the posted complaint.
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              Apologies for the inconvenience caused to you. Please help us with your contact details to assist you further.
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                S
                Swarnankita
                Jan 23, 2023
                Resolved
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                Resolved

                Address: HYDERABAD

                Hi Team,
                Few days back I raised a complaint for the company for keeping on hold our item but now it is resolved as we got the parcel.
                After receiving it, we found that the trolley's wheels are been missing and the lock is broken which confirms our product safety was compromised.
                I have attached the pictures and looking for some compensation as such a costly trolley has been damaged.
                Their customer care keep disconnecting the calls.

                Raising this on behalf of Mayuree Sen.
                Mayuree Ph-[protected]
                AWB[protected]
                Jun 13, 2023
                Complaint marked as Resolved 
                na
                Safexpress customer support has been notified about the posted complaint.
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                Please accept our sincere apologies. Kindly DM us with your contact details and waybill number so that we can assist you further.
                Reply
                Swarnankita's [Complaint's author] reply, Jan 27, 2023
                Ph no-9365274050

                AWB-100001420134
                We are extremely apologetic for the inconvenience caused to you. Please help us with your contact details, our representative will get back to you soon.
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                  L
                  LandeK
                  from Chandrapur, Maharashtra
                  Jan 17, 2023
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                  Address: Chandrapur

                  Hi, I sent my luggage from Hyderabad to Chandrapur and also informed the safe Express transporters to carry it safely as it might get broken. But still I received Induction in completely damaged condition, whole screen was in pieces. This was not expected as they ensured safety and no damage to the goods that are being transported. I am very disappointed. Please rectify and help me to get my refund.
                  Safexpress customer support has been notified about the posted complaint.
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                    S
                    Swarnankita
                    Jan 17, 2023
                    Resolved
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                    Resolved

                    Item not delivered and no call made in Hyderabad

                    Address: Hyderabad

                    Hi Team,
                    This is regarding waybill no.[protected],
                    the receiver name is Mayuree Sen.
                    No attempt was made to call her and the parcel is kept on hold.
                    Contacted their customer care many times, visited the source office too, requested call back but no call back received, we need this to be delivered ASAP and want the delivery boy to at least call when at the location so even if I am not at home i can coordinate...
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                    D
                    Devadath KR
                    Jan 16, 2023
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                    Address: Bhubaneswar

                    I had transported my bike from bbsr to kerala via safe express. On unpacking and starting i noticed that the fuel injection tube which transport petrol from tank to engine is broken and petrol is leaking which is very dangerous to riders health
                    Safexpress customer support has been notified about the posted complaint.
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                      G
                      Gautam Enterprises
                      from Kolkata, West Bengal
                      Jan 10, 2023
                      Resolved
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                      Resolved

                      Materials found in damage condition

                      Address: 18, Townshend Road, BHowanipore Kolkata

                      We spoke with your customer care at [protected] several times regarding delivery of my above Consignment vide Way bIll no[protected] dated 19.12.2022 and came to know that the materials reached your Dankuni Office on 23.12.2022 but we are regularly chasing to your customer care and Dankuni Office at [protected] also who only giving time to be delivered within 3/4 days but ultimately came to deliver on 10.01.2023 and insisted to make payment...
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                      C
                      Chetan496
                      Jan 8, 2023
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                      Address: Siliguri

                      I'm parceled my trunk on 09 dec from dehradun to new jalpaiguri and it has not reached yet and it is causing me too much problem.pls act accordingly
                      Safexpress customer support has been notified about the posted complaint.
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                      We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
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                      We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                        9
                        9906265921
                        from Dehradun, Uttarakhand
                        Jan 7, 2023
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                        Booked luggage from guwahati to dehradun on 27 dec 22. Luggage reached ambala on 01 jan 23. Even after one week luggage is still in ambala. Noone is responding. Customer care is not providing any positive feedback
                        Safexpress customer support has been notified about the posted complaint.
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                        We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                        We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                          A
                          aman cleaning
                          Jan 7, 2023
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                          Address: d-326, sector 63, noida

                          My material is books on 29th dec-22 from HOSUR to NOIDA and that material is reached at gauttam budh nagar on 2nd jan 23 and still showing on line in same place its very urgent for me, and i called on your customer care on 05 jan they told me that material will be delivered on 06 jan but still not recd that material, i am so fed up fro your service its very bad service of safe express i never recomend to anyone for safe express.
                          pls delivered today at any how .

                          way bill no[protected] dt-29.12.22
                          Safexpress customer support has been notified about the posted complaint.
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                          We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                          We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
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                            H
                            Harsh vardhan singh panwar
                            from New Delhi, Delhi
                            Jan 3, 2023
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                            Waybill no[protected] has not delivered yet
                            On 1 jan it reached at udaipur but not dispatched yet
                            Safexpress customer support has been notified about the posted complaint.
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                            We apologize for the inconvenience caused, please be assured that we will take all necessary actions against your complaint so that it doesn't happen again. As per our records, your consignment has been delivered successfully on 4th January 2023.
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                              N
                              Nityanand chaturvedi
                              from Rewa, Madhya Pradesh
                              Dec 28, 2022
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                              Box found unlocked items missing
                              Dressing table fully damaged
                              Scratch on bike bullet tank and foot paddle damaged
                              Cooler damaged
                              Fridge damaged
                              2 cartoons found opened items missing
                              I have written the damage details in the receipt provided by the delivery team also, but no action initiated
                              Safexpress customer support has been notified about the posted complaint.
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                              We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                                2
                                27prithvi
                                from Tezpur, Assam
                                Dec 15, 2022
                                Resolved
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                                Resolved

                                Address: Safexpress Pvt. Ltd. 28, Sector 18, Udyog Vihar, Gurugram- 122015, India

                                I booked six items for parcel to Ranchi from Agartala on 01/12/2022 by Safexpress. I received all six items on 14/12/2022 at Ranchi. One item's (Steel trunk with Godrej lock) lock was missing. Also valuable items (Alexa speaker, watch etc) worth around Rs. 20, 000 was found missing from the trunk after opening it (photo attached). The trunk had no signs of damage.

                                very unhappy with Safexpress service

                                they named the company "Safe"xpress. What an irony!
                                Dec 24, 2022
                                Complaint marked as Resolved 
                                Safexpress Executive called me within 48 hours of comlaint. They provided me a monetary compensation within 24 hours. Even though money cannot suffice the loss I suffered, it helped me to some extent. I hope Safexpress tries to stop these cheap cases of theft of personal belongings in the future. Thanks to this Forum for prompt action.
                                Safexpress customer support has been notified about the posted complaint.
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                                Kindly share your contact details and waybill number so that we can contact you in a better way.
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                                  K
                                  kpmteemage
                                  Dec 9, 2022
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                                  Address: TEEMAGE BUILDERS PVT LTD,Kanchipuram.

                                  We booked a shipment from chennai to kanchipuram on 28th Novembor, But not recieved still on 9th DEC.My waybill no is[protected] its worth of 40000, We could not reach safeexpress baranch at kanchipuram, try to call cusotmer care its also not responsible.Due to this issue our work stopped about 8 days, Manpower lose about 200000.I dont know who solve this..
                                  VERY SAD ABOUT SAFEEXPRESS...
                                  Safexpress customer support has been notified about the posted complaint.
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                                  We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                                    Recent comments

                                    We sincerely regret the inconvenience caused to you during the recent delivery of your consignment. Thank you for bringing this matter to our attention.



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