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Updated: Aug 9, 2025
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Safexpress reviews & complaints page 7

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D
Devadath KR
Jan 16, 2023
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Address: Bhubaneswar

I had transported my bike from bbsr to kerala via safe express. On unpacking and starting i noticed that the fuel injection tube which transport petrol from tank to engine is broken and petrol is leaking which is very dangerous to riders health
Safexpress customer support has been notified about the posted complaint.
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    G
    Gautam Enterprises
    from Kolkata, West Bengal
    Jan 10, 2023
    Jan 24, 2023
    This thread was updated on Jan 24, 2023
    Resolved
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    Resolved

    Materials found in damage condition

    Address: 18, Townshend Road, BHowanipore Kolkata

    We spoke with your customer care at [protected] several times regarding delivery of my above Consignment vide Way bIll no[protected] dated 19.12.2022 and came to know that the materials reached your Dankuni Office on 23.12.2022 but we are regularly chasing to your customer care and Dankuni Office at [protected] also who only giving time to be delivered within 3/4 days but ultimately came to deliver on 10.01.2023 and insisted to make payment...
    +2 photos
    +2 videos
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    C
    Chetan496
    Jan 8, 2023
    Jan 9, 2023
    This thread was updated on Jan 9, 2023
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    Address: Siliguri

    I'm parceled my trunk on 09 dec from dehradun to new jalpaiguri and it has not reached yet and it is causing me too much problem.pls act accordingly
    Safexpress customer support has been notified about the posted complaint.
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    We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
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    We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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      9
      9906265921
      from Dehradun, Uttarakhand
      Jan 7, 2023
      Jan 9, 2023
      This thread was updated on Jan 9, 2023
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      Booked luggage from guwahati to dehradun on 27 dec 22. Luggage reached ambala on 01 jan 23. Even after one week luggage is still in ambala. Noone is responding. Customer care is not providing any positive feedback
      Safexpress customer support has been notified about the posted complaint.
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      We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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      We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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        A
        aman cleaning
        Jan 7, 2023
        Jan 9, 2023
        This thread was updated on Jan 9, 2023
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        Address: d-326, sector 63, noida

        My material is books on 29th dec-22 from HOSUR to NOIDA and that material is reached at gauttam budh nagar on 2nd jan 23 and still showing on line in same place its very urgent for me, and i called on your customer care on 05 jan they told me that material will be delivered on 06 jan but still not recd that material, i am so fed up fro your service its very bad service of safe express i never recomend to anyone for safe express.
        pls delivered today at any how .

        way bill no[protected] dt-29.12.22
        Safexpress customer support has been notified about the posted complaint.
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        We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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        We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
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        1 found this helpful
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          H
          Harsh vardhan singh panwar
          from New Delhi, Delhi
          Jan 3, 2023
          Jan 9, 2023
          This thread was updated on Jan 9, 2023
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          Waybill no[protected] has not delivered yet
          On 1 jan it reached at udaipur but not dispatched yet
          +1 photos
          Safexpress customer support has been notified about the posted complaint.
          View replies
          We apologize for the inconvenience caused, please be assured that we will take all necessary actions against your complaint so that it doesn't happen again. As per our records, your consignment has been delivered successfully on 4th January 2023.
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            N
            Nityanand chaturvedi
            from Rewa, Madhya Pradesh
            Dec 28, 2022
            Dec 29, 2022
            This thread was updated on Dec 29, 2022
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            Box found unlocked items missing
            Dressing table fully damaged
            Scratch on bike bullet tank and foot paddle damaged
            Cooler damaged
            Fridge damaged
            2 cartoons found opened items missing
            I have written the damage details in the receipt provided by the delivery team also, but no action initiated
            Safexpress customer support has been notified about the posted complaint.
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            We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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              2
              27prithvi
              from Tezpur, Assam
              Dec 15, 2022
              Dec 17, 2022
              This thread was updated on Dec 17, 2022
              Resolved
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              Resolved

              Address: Safexpress Pvt. Ltd. 28, Sector 18, Udyog Vihar, Gurugram- 122015, India

              I booked six items for parcel to Ranchi from Agartala on 01/12/2022 by Safexpress. I received all six items on 14/12/2022 at Ranchi. One item's (Steel trunk with Godrej lock) lock was missing. Also valuable items (Alexa speaker, watch etc) worth around Rs. 20, 000 was found missing from the trunk after opening it (photo attached). The trunk had no signs of damage.

              very unhappy with Safexpress service

              they named the company "Safe"xpress. What an irony!
              +2 photos
              Dec 24, 2022
              Complaint marked as Resolved 
              Safexpress Executive called me within 48 hours of comlaint. They provided me a monetary compensation within 24 hours. Even though money cannot suffice the loss I suffered, it helped me to some extent. I hope Safexpress tries to stop these cheap cases of theft of personal belongings in the future. Thanks to this Forum for prompt action.
              Safexpress customer support has been notified about the posted complaint.
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              Kindly share your contact details and waybill number so that we can contact you in a better way.
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                K
                kpmteemage
                Dec 9, 2022
                Dec 12, 2022
                This thread was updated on Dec 12, 2022
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                Address: TEEMAGE BUILDERS PVT LTD,Kanchipuram.

                We booked a shipment from chennai to kanchipuram on 28th Novembor, But not recieved still on 9th DEC.My waybill no is[protected] its worth of 40000, We could not reach safeexpress baranch at kanchipuram, try to call cusotmer care its also not responsible.Due to this issue our work stopped about 8 days, Manpower lose about 200000.I dont know who solve this..
                VERY SAD ABOUT SAFEEXPRESS...
                Safexpress customer support has been notified about the posted complaint.
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                We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                  N
                  Nishant Tapre
                  Dec 1, 2022
                  Dec 6, 2022
                  This thread was updated on Dec 6, 2022
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                  We booked consignment from kundlisonipat on 26 Nov 22.
                  At the time safe express committed delivery get in 3 days but after 5 days till not dispatch from Delhi.
                  I had call to customer care the person not given proper answer and his language is very rough.
                  Please do not go to safe express.
                  Way bill[protected]
                  Safexpress customer support has been notified about the posted complaint.
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                  We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                  We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                  Reply
                  We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                    T
                    Tuljai
                    Nov 29, 2022
                    Dec 6, 2022
                    This thread was updated on Dec 6, 2022
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                    Address: Bw1 Datta chowk Yavatmal, Business Plaza

                    Material not dispatch way bill no.[protected]. Very poor service
                    Safexpress customer support has been notified about the posted complaint.
                    View replies
                    We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                      K
                      Keshav11
                      from Hyderabad, Telangana
                      Nov 26, 2022
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                      Address: Siliguri, Hyderabad

                      I had booked safexpress for delivering my items from Siliguri to Hyderabad. The items were handled very badly it seems, such a tuff bag was broken. They have broken 2 items of mine - My one bag which was bought newly worth 12k and a chair worth 8k was broken.

                      Details of delivery:

                      12-Nov-2022 under request No. REQ[protected].

                      As per our records your consignment has been collected on 14-Nov-2022. The Waybill details for the same are mentioned below:

                      [protected]
                      +3 photos
                      Safexpress customer support has been notified about the posted complaint.
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                      We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                        A
                        Aggrieved_10
                        Nov 15, 2022
                        Resolved
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                        Resolved

                        Address: http://www.safexpress.com

                        I booked a courier service from Thane to Lucknow. My courier has arrived at Lucknow hub on 11th Nov 2022 and has not yet been delivered to my address. I don't understand the reason of holding my parcel. I tried contacting Lucknow branch but they are not even picking up calls. I contacted Thane Branch and they also have no idea about why my parcel is being hold. The parcel contains food items which are perishable in nature. I paid Rs. 1000 for courier service and the parcel is worth more than Rs. 5000. I want them to refund my money, compensate for the food in the parcel that might have become bad to consume and also compensate for their poor service
                        Nov 15, 2022
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
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                        Apologies. Kindly share you waybill number and contact details so that we can assist you in a better way.
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                          G
                          Giridhar Mishra
                          from Basi, Punjab
                          Nov 2, 2022
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                          Address: Vill-Gangadharapeta, PO-Polavaram, Distt-Srikakulam, state- AP Pin 532201

                          Sir

                          I have been submitted a claim against my damaged / missing items since long time. Inspite of repeated reminders / requests/ customer contacts carried out by me but any one not responding till date on the subject claim. Hence, complaint letter and photographs again submitted herewith for your necessary process please.

                          My mobile no is [protected]
                          My email is misro.[protected]@gmail.com

                          An early action is requested.
                          +3 photos
                          Safexpress customer support has been notified about the posted complaint.
                          View replies
                          Apologies. Kindly share your contact number and waybill number so that we can assist you in a better way.
                          Reply
                          Apologies for the inconvenience caused, kindly share your contact details and waybill number again with us so that we can assist you in a better way. The contact details shared above are protected and we cannot access it.
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                            P
                            prasannakumar reedy M
                            Oct 30, 2022
                            Resolved
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                            Resolved

                            Address: Kolimigundla, kurnool, Andhrapradesh - 518123

                            Hi, I have purchased a product from Amazon and it has been shipped through safe express and it is supposed to be delivered to me by 22/10/2022. I could see from the safexpress carrier website the product has reached a city near to me by 22/10/2022. The issue here is it is moving out from that location kurnool from past one week. I simply didn't understand why are they holding my shipment, I have raised multiple complaints both to Amazon as well as Safexpress but there was no resolution. Please help me with this shipment. Contact me anytime at [protected]

                            Best Regards,
                            PrasannaKumar Reddy M
                            [protected]
                            Dec 2, 2022
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 31, 2022
                            Safexpress Customer Care's response                             Apologies for the inconvenience. We have escalated your complaint to the concerned department. They will get in touch with you.
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                              E
                              Engineers and traders
                              Oct 29, 2022
                              Resolved
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                              Resolved

                              Address: Aakash group ITI road aligarh

                              Our material has been delivered at another place and the company authorize service provider is not helping us
                              Contact no [protected]
                              Dec 2, 2022
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 31, 2022
                              Safexpress Customer Care's response                               Apologies for the inconvenience. Kindly share your waybill number so that we can assist you in a better way.
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                                N
                                N and g
                                Oct 19, 2022
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                                Product delivery required janelder to pune, Product 9 oct available in pune hub, After that still now no body can proceed for delivery.
                                Personally arrange truck for delivery but no body attend only loading.
                                This item cos around 6lac Product, I am suffer for that.
                                Mrs Kulkarni
                                Mr vijay kumar
                                Pune hub safexpress
                                Safexpress customer support has been notified about the posted complaint.
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                                We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                                  L
                                  Littlegiant
                                  Oct 15, 2022
                                  Resolved
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                                  Resolved

                                  Address: lokhandwala Kandivali east Mumbai

                                  I had got 10 boxes delivered by you on 11th Oct 2022
                                  YOUR SAFEXPRESS person at the time of delivery said write UNCHECKED - Subject to verification of damage later.
                                  I HAVE A WRIITEN PROOF AND COPY OF THE POD WITH SAME REMARKS

                                  TOday 14th october i checked and found that 6 out of the 10 packs are damaged - with the product broken inside

                                  can send you pictures also

                                  AWB number[protected]
                                  My phone number : [protected]
                                  Anuj

                                  Please resolve at the earliest
                                  Let me know the email ID and will send pics as well
                                  +24 photos
                                  Nov 17, 2022
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 17, 2022
                                  Safexpress Customer Care's response                                   Thank you for sharing the details, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.
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                                    M
                                    Manubavi
                                    from Palakkad, Kerala
                                    Oct 15, 2022
                                    Resolved
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                                    Resolved

                                    I booked my bike as parcel from Mathura (UP) to Pallassana, Palakkad (Kerala)... the company promises a door delivery service and i pay Rs.8000/- full amount for that service... but when it reached in Palakkad office they called me and asked to take the bike from there... i told them that the office is 30 kms away from my home and request to make door delivery... they didn't accept and they give me a reason that they have no suitable vehicle to deliver the bike...
                                    Nov 17, 2022
                                    Complaint marked as Resolved 
                                    Safexpress customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 17, 2022
                                    Safexpress Customer Care's response                                     We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                                      I
                                      Immaniyelu
                                      from Vizianagaram, Andhra Pradesh
                                      Oct 11, 2022
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                                      Address: Upper anandparvat new delhi

                                      Sir i send my bike fm vizianagaram to Delhi via safe express logistics Pvt Ltd but when i receive at Delhi in damage condition as given photo attached.

                                      Pls claim
                                      +3 photos
                                      Safexpress customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 11, 2022
                                      Safexpress Customer Care's response                                       Apologies. Kindly share your waybill number and contact details.
                                      Oct 11, 2022
                                      Updated by Immaniyelu                                       There no response from safe express till
                                      Oct 12, 2022
                                      Updated by Immaniyelu                                       Pls resolve my problem
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